Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Crampton Smith
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Sign Up18:01 PM, 11th June 2013, About 12 years ago
Oh and you might well want to take a copy of the head lease with you, or at least the restrictions, and if they do not ask for a copy to include as individually negotiated clauses within the tenancy agreement, you might raise an eyebrow? You could also ask them how they handle utility transfers between tenancies. I could think of loads more questions....... Perhaps this should be a seperate article Mark......
"The top fifty killer questions to ask a letting agent before choosing"
Mark Alexander - Founder of Property118
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Sign Up18:03 PM, 11th June 2013, About 12 years ago
@Mark Crampton Smith - I would be delighted it you would write the article. Please see >>> http://www.property118.com/suggest-an-article-or-discussion-sharing-best-practice/
PS - awesome member profile 🙂
Londoner 43
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Sign Up1:39 AM, 12th June 2013, About 12 years ago
JC, I rent out just one flat (in Islington, N1), which was new when I bought it in 2005. I used a letting agent to find tenants to start with, but have always managed the property myself. It is not difficult, but you have to have enough time and be fairly organised. In fact, since 2005, the first time I used a letting agent again was last September, when I had left it rather late to start advertising for a private let . (My tenants had to move abroad and exercised the break clause in their tenancy agreement at a short notice.) September is supposed to be a very good time for finding tenants in London (and had been in the past) but this time it proved more difficult. For the first time, several prospective tenants wanted to rent the flat unfurnished - so this is something you may also want to check with any letting agents you contact. (I was not prepared to empty my flat and put everything into storage.)
I would suggest that you invite at least 2 agents to come and view your flat and give you a rental valuation as well as full information as to what service they provide for (a) finding a tenant and (b) finding a tenant and managing the flat, and make your decision afterwards. My first tenants left after 6 months, again exercising the break clause to move back to Scotland, and I also discovered that one of them actually was unemployed at the time she became my tenant as the letting agent had taken up a reference from her previous employer in Scotland and had not actually checked if she was employed in London.
In these uncertain times, I would definitely recommend that you use a referencing agency to check the references (unless you decide to use a letting agent) and take a rent guarantee insurance policy. Also, it is important to check that the Landlord insurance for the contents, etc. actually covers everything that needs to be covered. Of course, use a professional inventory company to prepare a full inventory of the condition and contents of the flat, and check-in and check-out the tenant. (The company I use is based in Islington, but they have inventory clerks in different parts of London. I can give you their contact details if you decide to go it alone.) If you join one of the landlord associations (there is NLA and RLA), you will receive templates of some useful documents, including a tenancy agreement. They also provide a lot of useful information, and even legal advice to their members. I have always protected the deposits with My Deposits, which is an insurance based scheme (you keep the deposit in your bank account) - it is very straightforward to protect the deposit with them.
I have to warn you that some professional tenants are quite demanding and expect you to get things sorted out immediately, if something goes wrong. (I have had one such tenant, who broke down the door of the washer/drier because he could not be bothered to wait the 2 minutes he was supposed to wait before opening the door after the wash cycle had finished. Then he was very annoyed that it took some time to have it repaired, as a new door had to be ordered and it required 2 visits from the service engineer to get it all sorted.) And of course the landlord has to go and give access as tenants do not want to take time off from work. If you and your boyfriend have busy, demanding jobs, you would need some back-up for these eventualities. Apart from the central heating maintenance cover, I have D & G insurance policies on the most vulnerable kitchen white goods, as I travel abroad regularly and a friend acts as a back-up (for a fee) when I am away . As it happened, shortly after the manufacturer's guarantee on the fridge/freezer had run out, it had to be replaced as the tenants accidentally damaged it and it could not be repaired.
I have never used an accountant and think I have managed my tax returns pretty well - there is actually quite a lot of guidance on the HMRC website. I have been doing my tax returns online for the last 15 years, as I am a self-employed consultant.
Good luck! Satu
APOLOGIES for any typos- it is 01.30 at night and I don't think this website has a spell-checking facility. I am too cross-eyed to find my mistakes!
Joe Bloggs
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Sign Up15:52 PM, 12th June 2013, About 12 years ago
hi jc
you sound like a sensible person so if you have the time and are local you dont want an agent. so easy to do it yourself especially with online agents to find you tenants you can vet rather than relying on agents who only look after their self interest. also on insurance surely you pay for buildings via the service charge. i dont bother with contents insurance as the deposit will cover some of the risk.
Pete Judd
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Sign Up10:07 AM, 13th June 2013, About 12 years ago
Just on a practical note you say you have Gas safety cert but do you have electrical safety certificate. You say the flat is 5 years old and electrical safety certificates should be renewed every 5 years. I assume you also have an EPC?
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Sign Up16:40 PM, 26th July 2013, About 11 years ago
Hi Everyone,
Just thought I would check back in and let you know how I got on.
I checked out some local letting agents who came to the property and valued it but also looked into online letting agents.
In the end I couldn't justify the (in my opinion) extortionate % based fees of the high street agents and I decided to use lettingsupermarket.com on their silver package (£30/month).
The property was advertised on major portals and had a fair amount of interest and a few viewings but things weren't progressing as quickly as I had hoped. I decided to drop the rent by £10/week and had far more interest. Soon after I did this I had a viewing and an offer (for slightly under what I was asking) and accepted. They passed referencing and moved in.
In the end I achieved £20/week less than my initial asking price (which was always optimistic). Perhaps I would not have had to drop it so low if I had used a traditional agent but then again I am only paying £30/month in management fees opposed to the lowest offer I received from high street agents of 12% + VAT (roughly £45/week).
Overall I am happy with the service provided and have found everything fairly stress free (especially sorting out the documentation). I have also met the tenants who seem lovely and were very accommodating.
@ Pete Judd :
I have not arranged for an electrical safety certificate to issued as no one else has mentioned this. How vital is this? The building is 5 years old and would therefore this certificate would probably need renewing. Could someone please advise on this (i.e. is it a legal requirement?)?
I have a valid EPC.
@Joe Bloggs:
I did get a quote from one company (via this site) who essentially said the same thing; that my buildings insurance, paid through the service charge, would be sufficient unless I was interested in contents insurance. There is nothing that would cost too much to replace in the flat so I have decided against taking out any further insurance.
Overall I had a very smooth experience and hope that everything continues the way it started.
P.S. @Puzzler:
I had a residential mortgage on the property and applied for consent to let (costing £100). I called this "Let to Buy" because I would have been unable to purchase another property without letting out the first one. By letting the first one I was able to get the lender for the second to disregard mortgage payments on property 1 when calculating my outgoings, but also able to get them to take into account predicted rental income when calculating my affordability!
All of this was while I am earning a tax-free stipend as a graduate student!
If anyone wants details of which lenders I've been dealing with then just ask (not sure if it contravenes forum rules to just post it here?).
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Sign Up16:50 PM, 26th July 2013, About 11 years ago
I forgot to mention that I have mainly been reading about tax issues rather than speaking to a professional. My main reason for this is that I think the cost of paying for an accountant even for just a brief overview might not make financial sense considering the amounts involved.
I have spoken to the Inland Revenue and will record my expenses (keeping all receipts) and will fill in the self-assessment as needs be.
With regards to CGT, as it is just the one property at the moment, the rules seem fairly straight forward and I figure that I can hold on to this property as an investment for at least 7 years before I incur any CGT. Although if prices skyrocket then this might become more of an issue, but as Vanessa pointed out this is a good problem to have!
Cheers,
John
Mark Alexander - Founder of Property118
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Sign Up17:07 PM, 26th July 2013, About 11 years ago
Reply to the comment left by "JC " at "26/07/2013 - 16:40":
That's fantastic news, thanks for the feedback 🙂
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Sign Up18:31 PM, 26th July 2013, About 11 years ago
Just a small fly in the ointment.
What would happen if during a vacant period the flat became unlettable!
Who would pay the mortgage as you have no tenant there at the time!?
Yes the buildings insurance will pay for refurbishment of the property; so what if you have not been able to maintain the mortgage payments ??
Do you think you could obtain insurance for this circumstance...........well you can't.
The reason why is because you have a block insurance policy.
They do NOT have the facility to have an add on for loss of rent due to loss of amenity.
If it was a house then this is possible; but ONLY because you have a buildings policy with the insurer.
EVERY flat owning LL faces this risk and most don't realise.......................................I DIDN'T!!
You are NOT allowed to have 2 buildings policies on the same flat.
The other issue is if the tenant is flooded out and the flat is being repaired as is rehoused courtesy of the block insurance policy and then the tenant gets fed up and leaves the tenancy early; what would you do then!?
No rent would be coming in and it would takes about 6 months to repair the flat.
Do you have sufficient reserves to cover this situation.
It has happened to all my 4 flats and only credit cards saved me from repossession!!
If you do find an insurance company that will cover this situation would you please advise as I have been looking for 7 years without ANY success!!!
Pete Judd
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Sign Up3:41 AM, 28th July 2013, About 11 years ago
Reply to the comment left by "JC " at "26/07/2013 - 16:40":
Sorry only just seen your question. Electrical safety certificates are a bit of a problem area. I have properties which have to be licensed by the council and it is a requirement of the licence to have a safety certificate before the licence can be issued. I don't believe it is a legal requirement for other properties but should there be an electrical fault you can end up in court with a very large fine or even imprisonment depending on the severity. Tenants can also take you to civil court for damages unless you can prove the wiring was safe when they moved in. It is a balance of risk. An hour or two of work (depending on size of property) every 5 years versus the cost of a large fine. Of course it will cost you more if they find a fault but then you wouldn't want to let an unsafe property.
If there are any appliances supplied with the property then that is a legal requirement to have them PAT tested.
Hope this is of some use to you.