Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up19:43 PM, 10th June 2013, About 12 years ago
@JC - you seems to have the bare essentials covered in terms of the law. There are so many pitfalls for a first timer though I would strongly recommend you to choose a good agent. Depending on where you are based you could get all of the following from a fully fledged ARLA letting agents for as little as £34.99 a month plus VAT, nothing up front:-
Visiting your property, taking particulars and floor plans.
Setting up an online account to store your documentation so it can be accessed at any time
Advertising your property on the major property portals (Rightmove, Zoopla etc.)
Viewings and periodic property checks
Referencing tenants and guarantors
Inventory and schedule of condition prepared by an AIIC qualified inventory professional
Tenancy and Guarantor Agreements
Rent Guarantee Insurance
Taking meter readings on check in and check out and informing utility companies of tenancy change over
Deposit protection registration with DPS
Rent Collection with payment forwarded to your account by BACS and monthly rental statement
Check out inventory at the end of the tenancy
At that price would it really be worth organising and paying for all of the above seperately yourself?
For further information please see >>> http://www.property118.com/?p=34413
PS - yes definitely worth getting a good accountant, see the Tax section of this website 🙂
Vanessa Warwick
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Sign Up22:00 PM, 10th June 2013, About 12 years ago
JC,
You seem more concerned about tax issues than getting a tenant! WIthout a tenant, you won't have any tax issues to worry about ... ! 🙂
Therefore, I think your focus should be to get a tenant first and worry about tax later. If you have a tax problem, its a nice one to solve because it means you've made some money!
As Mark said, you have most of the basics covered.
If you decide to work with a lettings agents, DO NOT base your decision on price as cheap is not necessarily the best.
Look for an agent registered with ARLA, NALS or RICS and who is a member of SAFEagent, as this ensures that your monies are protected.
The decision to work with an agent should be based on if you have the time and inclination to deal with your tenant, not price point.
You are now a service provider and your tenant is your client, so you need to think along the lines of how you can service the needs of your tenant or if you want a lettings agent to take that potential hassle away for you.
My Landlord Toolkit will provide you with some tools to get you off to a flying start.
http://www.propertytribes.com/landlord-toolkit-t-8159.html
Good luck and welcome to the wonderful world of landlordism!!
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Sign Up8:50 AM, 11th June 2013, About 12 years ago
Mark - Thanks for the speedy reply. I have in fact been considering the online letting agent that you referred me to. It does seem pretty comprehensive, I would probably choose the £25/month option and opt out of the rent guarantee insurance.
The only thing holding me back from this option is not knowing anyone who has dealt with a letting agent that didn't have a high street presence. Like a lot of other people have said on the site, it just seems too good to be true plus I couldn't find out how much it costs the tenant to use the agent (i.e. what fees the tenant pays). All that said, I am very seriously considering this site.
Vanessa - Thanks for the advice and the link.
It's difficult not to get carried away with looking at price when choosing a letting agent. Local high street letting agents are looking for around 12% + VAT for full management which is around £2k/year versus an online agent who charge £300-£420/year. I feel that traditional letting agents won't provide value for money when the flat is pretty new and in perfect repair. I find it difficult to understand why letting agents should charge a percentage of the rent as opposed to a fixed fee that represents the level of work (i.e. per tenant, or by floor area etc.) I am shopping around and I appreciate all the advice I can get.
With regards to finding a tenant, the flat is in a highly sort after area and flats are usually advertised for just a few days before a tenant is found (based on personal experience with neighbours who have let their flats). So I don't think it will take long to fill with any agent, it's the management of the flat I'm more concerned about.
Plus, because tax is the most alien to me it is the thing I fear the most, and I keep reading that spending a little time structuring things correctly at the beginning can save a lot of hassle later on, so I thought as I have the luxury of time and other people's hindsight I might as well ask for general opinion!
Cheers both!
Mark Alexander - Founder of Property118
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Sign Up9:24 AM, 11th June 2013, About 12 years ago
@JC - Suzanne Edgecome, a member of The GOOD Landlords Campaign, sent in a wonderful testimonial for Letting Supermarket which we published here >>> http://www.property118.com/?p=40007
They charge tenants a £200 fee.
If you hover over the Tax tab on our Navigation bar you will be able to read my tax avoidance strategy.
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Sign Up9:37 AM, 11th June 2013, About 12 years ago
@Mark - Thanks for pointing me to the tax section, definitely food for thought. Great to find yet another benefit to having a trustworthy spouse!
Just read the testimonial, it certainly sounds like a good deal. I guess there's only one way to find out for sure!
BTW I forgot to ask about Landlord Insurance. I've signed up for the Landlord's buying group but I wonder if anyone could outline briefly (i) the differences to look out for in insurance policies (ii) how to gauge whether it is a fair price or not.
Usually for these sorts of things I use online comparison sites but when it comes to landlord insurance they are less inclined to provide a quote online.
Mark Alexander - Founder of Property118
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Sign Up9:47 AM, 11th June 2013, About 12 years ago
@JC - do shop around for Landlords Insurance and then compare the quotes, the buying group often comes out best but not always. Make sure you are getting enough but not too much landlords liability insurance and that quotes are on a like for like basis. Having been stung in the past I always make sure that "Malicious Damage Caused By Tenants" is quoted. It puts the premiums up but having had a £18k claim for malicious damage I swear by it. Check out this story, not that I would want to put you off getting into this amazing business >>> http://www.property118.com/perfect-tenant-evicted-prostitute/29056/
Neil Patterson
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Sign Up9:55 AM, 11th June 2013, About 12 years ago
@JC - Yes you are correct Landlords insurance is a more specialised area and one of the additional factors they take into account is the type of tenant eg. if they are working, on benefits or students etc.
As it is a flat the main cost of Buildings insurance will be covered by the Freeholder, but you will still need to consider contents and liability insurance once you have found a tenant.
http://www.property118.com/landlords-insurance-landlords-buying-group/
Puzzler
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Sign Up16:45 PM, 11th June 2013, About 12 years ago
I am wondering why your lender charged for consent to let when you already have a Let to Buy mortgage? I am not saying this is incorrect but seems odd.
Don't worry about the tax, the CGt assumes there will be a surge in house prices which appears unlikely at present. Nearer the time if you require help with your tax, get in touch. In the meantime keep records and receipts of everything connected with your rental.
Karl Stewart
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Sign Up17:06 PM, 11th June 2013, About 12 years ago
Hi JC<
My Wife and i are property investor and but north.
with regards to your questions i would defiently suggest you take professional advicein order to fulfil your strategy and tax planning requirements.
This is our accountant he is also a Property investor and his clients are purely invetsors so he would be able to advise best.
Simon-Elite Accoountants
simon.jackson@elitefinancialaccounting.com
Mark Crampton Smith
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Sign Up17:49 PM, 11th June 2013, About 12 years ago
As a letting agent, it could reasonably be assumed that I have a vested interest........ Notwithstanding that, I believe that a good agent manages the tenants, the tenancy and the property. Whilst when good tenants are in your property, all of the above is relatively easy, if the tenants are poor or even worse, bad, the potential for excessive loss is frightening.
We still pick up two or three clients a year who have let and managed their property themselves for years without any problem, but who come to us when something has gone wrong. It is worth remembering that one disaster can cost you many years’ agency fees.
Part of your original enquiry was how to find a good agent……. I believe there are certain key search points……. Always check the review sites (all agents and Google) if they do not have any Google reviews you may choose to ask why? Ensure as Vanessa says that the agent belongs to an industry body, and not only that but find out how many of the staff are qualified. Ask how the lettings team are rewarded…… commission on lets is a double edged sword; you do not want your agent trying to get the deal before the one down the road and compromising on who is offered a tenancy…… a good agent will find you the best tenants looking now. Ask how many tenancy deposit disputes they have and what proportion of deposit money was returned to tenants. Find out what their renewal rate is…… and if they charge tenants for renewals. You could also ask them what proportion of their stock is on a periodic agreement (in some areas it is preferential to have your property come available to rent at prime times in the year) You could do well to establish the churn rate on staff…… in my experience a good agency retains key staff so you could establish average length of tenure and how long the newest members of the team have been around. There are also a couple of industry awards The Sunday Times awards and the ESTAs…… agents who have entered and done well in these are likely to have high expectations and standards. Invite two or three of the best looking agents to your flat to value it and explain their differentiators, then visit the office and meet the rest of the team……. They will be managing your asset so take time to choose the best one.