Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Woodhead
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Sign Up14:29 PM, 1st December 2014, About 10 years ago
If you put meters in you will be charged and you cannot insist tenant keeps them (they can have them removed at no charge) Just ensure you keep record on check in and out Inventories. Visit my profile to see how we could help.
Recardo
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Sign Up15:10 PM, 1st December 2014, About 10 years ago
Hi Dan, pre-paid meters are a matter of choice and poorer, or tenants on benefits seem to prefer them as they do not get large quarterly bills. I've never had a company charge to put in pre- paid as the customer pays more for their gas and electric. The company doesn't have to worry about non payment. Going from pre-paid back to ordinary bills may cost. Either way make sure the tenant is registered with the utility companies, gas, electric and water (no come back on you)
I have advised a tenant that wanted to go onto pre-paid it will cost more per unit and if there was a charge to switch back later they would have to pay.
I would forget about the council they advise tenants to stay even after a Court order to vacate the property. What tenants are they going to supply your property with. All the ones who have been evicted, didn't pay rent or look after the property? Wouldn't hold my breath on their rent bond.
If you do not want to find your first tenants get a local Agent to find them for you, they will also draw up a tenancy agreement for you (cost £200-400) ask them for a guarantor or rent guarantee. If you live local to the property meet with the prospect when the agent does the viewing. If your then managing the property you will know who you have to deal with.
Either let the agent deal with the deposit and prescribed info (ask them for a signed copy from the tenant to say it was received), or do this on line, I would recommend My deposits as you hold the money and gives you an edge at the end or the tenancy.
Make sure the tenant signed a copy or the DPC and prescribed info for you.
Get landlords insurance on line get one that has malicious damage by tenant, this normally covers for £5000 worth of damage. A lot of companies do not cover this.
Read this site often to educate yourself, find out when and how to use a sec21, DPC and when to re-issue for another tenancy or moving to a periodic.
Hope this helps.
Landlord Geoff
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Sign Up17:10 PM, 1st December 2014, About 10 years ago
Dan
With respect, reading your post I think you need hands on help to guide you through the landlord/tenant process.
Being a landlord is not a simple matter of finding a tenant and watching the rent roll in (if only). Mistakes or misunderstandings can be very very costly.
The local council helping you sounds like they are looking to house vulnerable/difficult tenants with you (I may be wrong), which may be something you don't want.
Please take care.
Geoff
http://landlordgeoff.weebly.com
Daniel Chow
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Sign Up17:12 PM, 1st December 2014, About 10 years ago
Thanks guys, some good pointers. I was only really concerned that the utility company might ultimately try to hold me responsible even if I was no longer registered there.
With regard to the council the scheme looks great on paper, whether or not it works in practice is another matter, but we will see. The main crooks of the agreement is as follows:
TENANCY REFERENCING SERVICE
LANDLORD MEMBERSHIP
All reference information will be retained by the Tenancy Referencing Service in the strictest confidence under the terms of the 1998 Data Protection Act.
BENEFITS OF MEMBERSHIP
In return for private landlords working with us we provide:-
* Free marketing of property through “Lets Help you” website
* Assistance from Tenancy Relations Officers in completing application forms where necessary
* Two stage referencing service.
o Basic ASB and previous tenancy check- reference returned within 2 working days
o In depth previous 2 year reference- returned within 7 working days
* A dedicated team to support landlords through the letting process
* Dedicated Tenancy Relations Officer to help tenants settle into their new home and to identify any further needs
* Support from the Neighbourhood Safety Team to help tackle tenants responsible for anti social behaviour and breaches of the tenancy agreement.
* Access to Rent Bonds
* Representation a Multi-Agency forum that exchanges information on nuisance and harassment
MEMBERSHIP TERMS & CONDITIONS
* All Landlords who are members of the Tenancy Referencing Service must seek references through the scheme for all prospective tenants seeking accommodation within Middlesbrough. If landlords do not reference all of their prospective tenants, and offer a property to an applicant who has not been referenced via the Tenancy Referencing Service, they will incur a breach in their landlord membership, 2 breaches will result in their membership being revoked, and they will not be entitled to any of the benefits the scheme offers.
* All member landlords of the Tenancy Referencing Service will be signing to agree that any reference information they provide to an officer, will be a true and accurate account of the conduct of their previous tenants.
* All members granting new tenancies should, if possible, use the signing up service available through the scheme to gain assistance with the tenancy agreement documentation and other associated paperwork.
* All members should ensure their tenancy agreement has clauses relating to nuisance/anti-social behaviour and the use of the premises for illegal/immoral purposes.
* All members are expected to enforce their tenancy agreements especially with regard to anti-social behaviour conducted by their tenants, members of their family or visitors. The Tenancy Referencing Service along with the Neighbourhood Safety Officer will provide you with support and assistance in such cases.
* All member landlords will be expected to follow good management practices in letting properties by following the terms of the tenancy agreement and due legal processes when seeking the collection of the rent and repossession of properties.
* All members should ensure that properties for rent of sound structure and fit for habitation. Properties should have valid gas and electrical safety certificates and all applicable furniture must meet the regulations for fire resistance.
Also:
Dear Landlord,
As a member of the Tenancy Referencing Service are you aware of how this can benefit you as a landlord? Firstly, you can advertise your properties free of charge with photographs and a brief description by registering on Lets Help You website as a landlord. This can be found at http://www.letshelpyou.co.uk. Partner agencies across Middlesbrough are now encouraging potential tenants to use this website in order to find a suitable property.
The new scheme offers a “one stop” service to you as a landlord. Tenancy relations officers will provide you with application forms for potential tenants, where on completion, a reference check of the last tenancy will be carried out. Results of the reference will be returned to you within two working days, if however serious issues are identified a further reference may need to be carried out which can take up to seven working days.
The results of the reference check will indicate a colour status which will assist you in making a decision as to whether or not you will accept the tenant.
Green- indicates no previous issues
Amber- may indicate that there has been no previous tenancy or there may have been some minor issues
Red- indicates previous issues of anti-social behaviour and/or rent arrears.
Whilst we acknowledge that people need somewhere to live, we would advise that if you are going to rehouse a “red” client then we would also like to consider a package of support in order to prevent any repetition of previous issues and to assist in sustaining the new tenancy.
Once you have found a suitable tenant we can provide you with a tenancy agreement if necessary, along with a post tenancy visit which will be carried out within the first 2 weeks of the new tenancy. The visit will ensure there are no issues with the property or in the surrounding neighbourhood and it will give the tenant the opportunity to access further services should they require them, this may include a visit from our tenancy support officer in relation to changes within the Welfare Reform Act ensuring the correct
benefits are being received, a referral to Cleveland Fire Brigade for a Home fire Safety Check or referrals to any supportive agencies.
If during the tenancy there are any complaints of anti-social behaviour then you will be contacted by a Neighbourhood Safety Officer who will discuss the concerns with you and provide copies of any warning letters sent to the tenant. As a landlord you will also be invited to any interviews where necessary. Should issues of anti-social behaviour persist then assistance can be given in preparing and serving a notice of seeking possession if appropriate.
A number of incentives are currently available where you as a landlord maybe eligible to apply for a replacement boiler system, external cladding or loft insulation at a reduced price or in some circumstances free of charge. Advice can also be provided to new tenants on affordable warmth incentives, tenancy education and healthy eating on a budget.
I am sure you can see there are lots of benefits for you as a landlord to work with the Neighbourhood Safety Team, from finding the most suitable tenant, ensuring the tenancy is a sustained one and providing you with advice and guidance if any issues arise in relation to anti-social behaviour.
Sounds great on paper to me?
Landlord Geoff
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Sign Up17:25 PM, 1st December 2014, About 10 years ago
Daniel
Personally I wouldn't touch the council scheme with a bargepole.
These terms should be a red flag to you:
"partner agencies" , "neighbourhood safety officer", "tenancy relationship officers"
Geoff
http://landlordgeoff.weebly.com
Daniel Chow
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Sign Up17:41 PM, 1st December 2014, About 10 years ago
Hi Geoff, thanks for the input. Unfortunately due to the area that the property is located DSS tenants are pretty much guaranteed. If the area was reasonably good, I would consider renting to a different market but that won't be an option.
Recardo
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Sign Up18:25 PM, 1st December 2014, About 10 years ago
I have DSS tenants also in a run down area. As it is 90 miles from me I use an agent to find a prospective tenant as mentioned earlier, references, guarantor, and reference from last TWO landlords. The last LL may give a favourable reference to move a tenant on to someone else (this has happened in the past), the LL before that one will tell the truth.
You still have control of who you let too, hold a cash deposit and have A GUARANTOR in place. Don't take who the council want to shove on you, once they are in the council will only be interested in their rights not yours.
I manage my own properties and like a lot of others had no training in being a LL.
Going with the council could seriously damage your health and fortune, Either get the agent to find a tenant or get an agent to do the full management. It will cost you 10-12% of the rent. I have heard of full management going wrong so make sure they are members of a professional body and keep in touch with them regularly to make sure they are doing what they are supposed to be doing.
Dee Mc
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Sign Up18:51 PM, 1st December 2014, About 10 years ago
When I was starting as a new landlord, I took a landlord accreditation course. They covered all manner of information which as a new landlord never even crossed my mind.
Daniel Chow
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Sign Up19:00 PM, 1st December 2014, About 10 years ago
Reply to the comment left by "Recardo Knights" at "01/12/2014 - 18:25":
Thanks for the input, how exactly do you secure a guarantor to pay in the event that the tenant defaults?
All BankersAreBarstewards Smith
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Sign Up20:27 PM, 1st December 2014, About 10 years ago
I utterly agree with those telling you not to use the council scheme.... Go to a reputable agent, who is a member of a Professional Body, get them to find your first tenant and get them to manager for at least the first 6 months until you learn your trade. there is a HUGE amount of legislatioint o comply with and pitfalls to fall into.
Join a professional landlords body RLA or some such and read their website till yours eyes ache !!
then after 6 months consider, only consider, self-management.
I have been a l/l for 15 and have just got rid of my very last benefit tenant and I have housed many of them over the years.... Read my final experience in "possession date - tenants still in - what next?" thread on here.