Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:37 AM, 27th March 2018, About 7 years ago
Hi Martin,
I am a touch concerned for your criteria on taking a guarantor.
Have you or will you be doing a credit check and taking references?
Martin Bailey
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Sign Up11:30 AM, 27th March 2018, About 7 years ago
Reply to the comment left by Neil Patterson at 27/03/2018 - 09:37
I have checked with the existing landlord and his agent. The mother is currently a guarantor and has been referenced by them and found to have a very good credit rating.
Gunga Din
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Sign Up11:38 AM, 27th March 2018, About 7 years ago
Indeed, a guarantor should ideally be vetted for financial sure-footedness just as you did the tenant. A basic criterion usually required is that they should be a home-owner (outright or mortgaged) to demonstrate a degree of financial security.
However, in the area I operate in this qualification is rarely attained. To some extent, simply having guarantor signed up acts as a deterrent to bad behaviour by the tenant. The guarantor should sign a simple form agreeing and signifying understanding of the obligation, and this should be offered in advance so the guarantor has time to think about it/take advice. Some say the guarantor must have sight of the tenancy agreement in order to sign up, otherwise its not valid, but I'm not sure about this bit.
In two cases I have chased a guarantor for unpaid rent successfully, on the mere threat of legal action.
Having said that, full vetting of the guarantor is belt-and-braces.
Ken Smith
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Sign Up12:05 PM, 27th March 2018, About 7 years ago
I suggest you get them credit checked at the very least if nothing else.
Then, if they pass, ideally you should meet them face-to-face too at their home (they need to be home owners). This achieves lots. You can assess them and their home and pick up on any vibes, good or bad. Just common-sense really. Is the house clean, do they seem decent individuals, are they drinking Stella at 11am on a Tuesday morning?
That sort of stuff...
It also lets you get across to them that, presumably, you are a professional landlord. It gives you the chance to sell yourself and build rapport. You are selling yourself too after all - especially if you are going to be charging an inflated rent (I suggest 10% above market rate) ...read on.
Most importantly though it allows you to play out what will happen, by means of subtle story-telling, regarding them not paying up if they fail to fulfil any obligations at any time of the tenancy - and the end.
Courts, Sherriff's, Costs, interest, cosy-life disruption etc... 'Of course, I know this wont happen in this case Mrs Jones...I just have to make things clear to you' - is a good way of delivering the bad news. Just frighten them and alert them - in a polite way - obviously with a smile on your face as you tell them.
I now use this to such an extent that I dont take deposits ever. What a bonus that alone has been. This allows me to charge more rent because it uses the 'DFS' psychological approach of 'how much do I need to pay today to get a sofa now?' People will pay more in monthly payments if they can 'get it now for as little as the industry norm demands'.
Ok, it's a dumb way to live your life - but it's also a very popular one too.
It leaves my new customers more money for tattoos, nose piercings, expensive tequila, white teeth and phones. All the things a millennial (and older tenants) must have these days. They like the idea of that.
I have never heard a new tenant say that they are going to invest-for-future-growth the £800 they would had earmarked for a deposit. In my experience, that's how tenants behave - generally - live for the day.
On my typical 5 year tenancy duration I calculate it gives me more than 4k extra (£800 pa) in rents than a typical rent for the area/house type. All mine too. Versus an option of an £800 deposit which is never mine - it's a no-brainer.
Just as importantly as increasing profits, it avoids an association with faceless deposit agencies and all the hassle that goes with that nonsense. That's another story.
To conclude, don't be rash, make sure the guarantor is 'right' and is smart enough to realise that you will hammer them if they dont fulfil any financial obligations. This is your property after all.
Ignore the do-gooder, tree huggers who believe in giving 'unlucky' people a chance etc - that's bad advice.
Let some other schmuck take those sorts on.
Good luck.
Luke P
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Sign Up12:06 PM, 27th March 2018, About 7 years ago
Having a (homeowner) guarantor is the only way you get a property from me. Deposits are finite, hard to get back and there are consequences for simple mistakes when taking/registering them. Homeowners are much less likely to do a moonlight-flit and have an asset. They're usually relatives and carry a lot of sway and persuasion with the tenant. Do it. It's the future (and has been since 2007). I have never had any account not settled where a guarantor is in place. I have a few hundred properties.
Mike W
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Sign Up14:42 PM, 27th March 2018, About 7 years ago
As others have said - check.
Linkedin accounts can be false.
Even if checked out before - did you see the check? Is it relevant today? Why is the tenant moving? Do you believe the current landlord/agent?
Am I paranoid?
My best example: a really nice student offering her school aged sister as guarantor - sister pretending to be the mother!
Richard Adams
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Sign Up15:12 PM, 27th March 2018, About 7 years ago
Martin, like others have said having done some checks sign the tenant's mum up as a guarantor. I'm only a very small time landlord but having had a guarantor - father for his son - just once I had to go after him for rent owing and got it. No guarantor and I'd have got nothing. He tried to wriggle out of it mind!
What I did learn though was the son had not told his dad he was in rent arrears so effectively dropped dad in it big time. This is not uncommon with perennial bad paying tenants I believe. So in addition to credit checking the mum in your case try and ascertain how strong their relationship is, ie do they talk to each other, and impress upon both that mum should be advised if rent arrears are stacking up.
Yvonne Francis
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Sign Up20:01 PM, 27th March 2018, About 7 years ago
I always take guarantors but I do check they are house owners and one can do this by the Land Register. eservices.landregistry.gov.uk is a good site charging only £3.
You must also ensure the guarantor has been sent the lease as this is the conditions of their guarantee. They can claim they are not liable if they have not seen or understood it. I do everything by email so I have it written down and proof of attachments sent. I certainly as one post suggests would not go and see them as looks can be deceptive and I may be interested but I certainly would not be hood winked by LinkedIn.
Kate Mellor
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Sign Up23:34 PM, 27th March 2018, About 7 years ago
Do your homework regarding the proper paperwork required for guarantors and use a professional agreement such as the one on the Landlord Zone website or something from another reliable source. It needs to be signed as a deed and needs to provide a means for the guarantor to end their liability or it will be unenforceable after the fixed term. The guarantor needs to sign the tenancy agreement too and be given a copy as they are agreeing to be responsible for any breach of its terms jointly and severally with the tenant.