Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
CMS
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Sign Up21:19 PM, 23rd June 2022, About 2 years ago
I think you need to speak to the agents and see what they think. I think you will struggle to sell the property with a sit in tenant that is on a rent that low but any buyer is going to want to increase the rent straight away and (a) you have already said about the current condition of the property; and (b) a buyer coming knows that its not going to be easy getting that tenant out.
That being said, you dont want to get vacant possession and/or spend money refurbishing the property if its either (a) not going to make it more appealing to buyers; or (b) if you're not going to recoup your expenditure on a sale.
Speak to some agents and see what they think. One other final question would be, what is your reasoning behind selling? Is it because you want the lump sum or have just had enough of being a landlord? If it is the latter, maybe you should speak to the tenant about their financial situation. They are obviously happy being there and if you could come to an agreement on a sale price, and you were not worried about having all of the money in a lump sum, you could effectively take a mortgage on the property for the sale price. You will no longer receive the but the tenant is more likely to pay you an increased sum if they know that they house will be theirs one day.
It also means that you don't have all of the concerns that landlords usually do. That being said, the idea is rubbish if you are hoping to sell and get a lump sum!
northern landlord
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Sign Up15:26 PM, 24th June 2022, About 2 years ago
This is a difficult one. Sooner or later you will run into the buffers if you just carry on. In 2028 you won’t be able to make the C rating on the EPC but might well have to spend around £10,000 making the best efforts you can before you can be exempted. Likewise it seems you only just passed the electrical check, you will need another one in five years and maybe you might have to spend around £6,000 for a full rewire. By then you also will have to have paid for landlord registration, a decent homes inspection (which the house might not pass if things like kitchens and bathrooms are outdated, it has single glazing or you don’t have a modern heating system). You will also have to subscribe to an ombudsman scheme. So whatever happens you/your mother are going to have to lay out serious money (potentially up to £20K) in the next few years on the back of a low rent that might not cover it.
I don’t think your tenant would be very attractive to a buy to let landlord and would be seen as a liability rather than as an asset. If section 21 were still valid at the time, the new landlord who has no relationship with the tenant would just evict them. if you delayed until section 21 is banned the new landlord would be unable to evict them so you would not get a sale. A BTL landlord will also know about EPC changes and will factor that into any offer. So you might not be able to sell at all, or for anything like market price.
Your best bet with a business man’s hat on would be to evict the tenant yourself and sell to an owner occupier after getting the place valued as it is after the tenant has been there 25 years, with an estimate of what it would be worth done up to see if the expense and time are justified. As a landlord with other properties you know all this anyway. However, I expect the human aspect is the one praying on your mind. How stressful will it be for an older long term tenant who seems as if they may be a bit reclusive and has been favoured with a rent well below market value for years to be suddenly made homeless? Could they afford a market rent? You have to decide if your head or your heart should rule. It would certainly keep me awake.
Mick Roberts
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Sign Up15:55 PM, 25th June 2022, About 2 years ago
I'm probably in same boat.
My tenancies are 25 years old. And I know one day, I'm gonna' have to go court to get tenant out. Tenants are all good now, but we know stuff changes in the future. And one day Judge will look at me & say U having a laugh Mick, this tenancy is from the Ark.
It sufficed then, it was legal then. I've always tried to follow the rules, but I find as many one man bands have on here that's got lots of houses, we being overtook by rules & regs. Not only does one rule come out & you've driven round every house getting tenants signatures for 6 months, then another one comes out. And all of a sudden, we becoming illegal law breakers. When all we've tried to do is keep tenant safe in their home of 25 years at a rent 30% below market value.
Yes I know, I shun't be admitting on public wall I'm becoming illegal, but that is the way Govt's & Council's are forcing us. We was doing the right thing by the tenant in new boiler, kitchen etc., but not the new legal law technicality thing by way of Govt/Council. I apologise in advance & shoot me down now. Or maybe joined up sympathy. Feel better now got that off me chest ha ha.
I know exactly where this article poster is coming from.
Reluctant Landlord
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Sign Up12:28 PM, 26th June 2022, About 2 years ago
Reply to the comment left by Mick Roberts at 25/06/2022 - 15:55
I feel your pain and know EXACTLY where you are coming from.
It comes to something when good landlords are constantly chasing their tail to prove they are tick box legal when there are LLs out there abusing the system completely and no one seems to give a stuff despite ENOUGH legislation out there to be prosecuting these immediately.
Gone are the days of being a good LL with the right intentions and a happy tenant that's also happy with a bit of give and take and a good talking relationship.
The relationship between LL and tenant is becoming political and in turn toxic. Tenants are being constantly told LL's are all bad and they are there only to screw you over, so are therefore looking at the law at ever which way you turn to trip you up. Doesn't help with these ambo chasing solicitors and Legal Aid funding all these tenants who have nothing to loose. The PR is great for the lawyers and Shelter. Another stick to beat the PRS with.
If I am ever hauled up, I shall go to town, making sure that I make the judge understand the position of the private LL exactly.
For me its turning sour. I have to think of it as housing a barcode/number now and not really a person. Its simply business. None of the agencies I deal with treat their claimants with any respect, and in turn they come to me seeing me as part of the 'system'. I get tarred with the same brush.
As a result if the tenancy has to be ended, they purposely string it out as they have no where else to go and no one else to step in and help. There is no thought that I have to pay my own mortgage. For them I am part of the system which houses them and now telling them they have to move so emphasis on me to sort this out not them.
Personal responsibility has gone out of the window. They have been assured the state will provide.
Threat of costs/rent arrears etc means nothing. They have nothing anyway . You cant get blood out of a stone.
There has to be a lightening bolt somewhere in all of this. The balance has to be redressed. At the mo there is little light and I see the group of tenants that were hard to house becoming bigger and bigger. Less private LL's are taking ANY benefit tenants these days. The good ones stay the bad ones are being moved on so if I have anyone come to me homeless I have to think there is a negative reason why.
Yes is is tarring everyone benefit tenant with the same brush but that is exactly what the government are doing to private LL's.
Mick Roberts
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Sign Up18:24 PM, 26th June 2022, About 2 years ago
Reply to the comment left by DSR at 26/06/2022 - 12:28
Very very true for new tenants.
Gone are the days of being a good LL with the right intentions and a happy tenant that's also happy with a bit of give and take and a good talking relationship.
I can't look after family or friends with cheap rents any more as we never know when or where the next unexpected Council or Govt outgoing is coming from.
My lightening bolt I try to tell myself is even though I'd like to sell lots, is At least u having no voids & refurbishments Mick cause they can't get anywhere.
M&SFAN
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Sign Up22:48 PM, 30th June 2022, About 2 years ago
Have you thought of putting the rent up to cover the costs? I appreciate this is hard to do for the tenant and your relationship with them, they sound like they have been fine all those years. But possibly that tenant could pay more?
Have I misunderstood?