Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up0:30 AM, 1st February 2012, About 13 years ago
Yes I can see that is really sweating your asset; but am still dubious as to the efficacy of using a property like that particularly in light of the fun and games you are experiencing with Norwich council recently and with all this other HMO confusion and cost.
I have enough hassles with 'normal' tenancies.
I can't imagine what it must be like multiplying tenant issues by 5.
So I think I will stick to my conventional less rewarding ways of doing things and leave it to the likes of Robin Pilley to max the profit out of his way of doing things.
I also think turning the say dining room is a bit cheeky.
That really is sweating the asset.
But 1 room; bathroom and a kitchen for 5 sharers.........sounds a bit pikey to me.
Not a very pleasant place to relax in.
I don't think I have the true grit to utilise a property that way.
Perhaps I am in the wrong business!?
I would prefer to have a large downstairs for all the occupants to rewlax in.
It is not good just to remain in your bedroom
It would almost be a prison cell with wallpaper with very small 'association' areas.
I can't think that would make these sharers think anything great about the property they live in.
I respect anyone who is prepared to take on all the hassles of HMO's and good luck to them if they make more money than me.
Mark Alexander - Founder of Property118
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Sign Up7:39 AM, 1st February 2012, About 13 years ago
I think it's horses for courses Paul. I'm no handy man and I opt for a relatively easy life. I love property, law, people, financial stuff etc. but at heart I'm a marketing man. My real skill is helping businesses to grow and I love it. Besides, it's very lucrative 🙂 My brother, on the other hand, is the complete opposite to me. I'm the thinker, he's the doer. He manages my whole family's property portfolio's and also has a maintainance company too called TheModernizer.com. It works well for me and him too.
Just because I'm not into student lets or HMO's does not mean that I'm not interested in them. I'm intrigued by varying business models used by landlords to generate wealth. Check out "Spotlight on Jonathan Clark" on Property Tribes for example. Mary is a student landlord and then Robin Pilley does something completely different again. They are all successful at what they do so I keep an open mind. If I were in the market to buy more property I would probably be talking to Robin Pilley as he sources and manages HMO's. He is an ARLA member, he's won lots of awards for what he does and he's not that far from me. The 15% yieldshe achieves are very attractive. For the record he's not a client of ours so please don't think I'm saying this just to promote a client.
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Sign Up13:50 PM, 1st February 2012, About 13 years ago
I don’t think costs are that match to meet the full HMO regs if you have to do a complete renovation anyway. However converting an OK family home to HMO
standards may be close to the cost of a full renovation.
The detailed fire regs are a pain, if only they would give the option of fitting sprinkler systems instead of a lot of the fire proofing.
HMO are not for me at present due to the management demands of them, however if starting from a complete ruck, I don’t think it is that hard to fulfil all the standard, and I agree with Mary that you should be meating most of those standards anyway when aiming for that end of the market even if outside of the licencing requirements.
So just choose the correct property for what you wish to do…
Mark Alexander - Founder of Property118
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Sign Up14:06 PM, 1st February 2012, About 13 years ago
I think the real problems will kick in when every Council jumps on the bandwagon of selective licencing and follows Oxford lead to make all properties with 3 or more sharers licencable HMO's. They are bound to do it as it generates revenue for them and there's nothing stopping them now due to localisation. It's all very well to say buy the correct property but we can't make retrospective purchasing decisions can we?
Mary Latham
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Sign Up19:17 PM, 1st February 2012, About 13 years ago
I have let to every client group over the last 40 years and I can honestly say that students have been my best tenants. They are easy going, pay their rent, make you a cup of tea, allow you to show prospective tenants at a time to suit the prospects, tolerate noisy neighbours, carry heavy items into your car. Ok they might pinch your number plate (constantly), leave the kitchen and bathrom grubby, build artwork with empty beer cans and pizza boxes and use the dreaded blue tac on the walls but none of this is a huge problem. You know when they will move in and out, when you will be showing for next year and when you need to get your gang together to do the big clean up fix up.
The return on a 3 bed Vic terraced at £20K pa makes it very worthwhile buying some extra marigolds. The same property let to a family would yield £6K if you could find a family crazy enough to live in a student area.
It is not the amount of the Licence fee that I mind it is the injustice of charging landlords who provide nice homes and treat tenants with respect to cover the cost of chasing the rogues.
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Sign Up18:07 PM, 2nd February 2012, About 13 years ago
Just caught wind of this from our Oxford property management agent. Why have we not heard before, I wonder? Immediate reaction is to sell up!
Anyone want a 4-sharer house in Headington in good nick?
AnthonyJames
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Sign Up9:28 AM, 3rd February 2012, About 13 years ago
I'm very pleased for Mary that she's making good profits on her HMOs and believes she makes much more than she would letting to a family. In my experience of the Oxford and Reading markets, the extra rent is no more than 10%, not the 333% suggested by Mary (where can you rent a whole house in Oxford for £6K a year?). In my current Reading houses with 5 occupants, I gross about £1900pcm, which is more than you'd get from a family but the gains are outweighed by the extra costs and churn of tenants. But maybe I've just been undercharging and am in the wrong locations.
I too have had good experiences with students, though I prefer postgraduates to undergraduates because they stick around all year and have more settled lifestyles. Postgraduates also mix well with young working graduates, whereas undergraduates don't, unless you choose your tenants well/get lucky.
So why do I bother with HMOs myself? Because although there is greater turnover, you tend only to lose one tenant at a time out of 4 or 5, so the cost of voids over a few years can be less than with single ASTs to families, where you're earning nothing at all as you try to find a willing replacement. Also, I tend to own large Victorian houses that are principally medium-term land acquisitions as development sites. Such houses struggle to find decent long-stay non-HMO tenants because most well-off families don't want to rent: they much prefer to own, whereas young graduates, lacking the choice of ownership, often prefer large old houses over town-centre locations because of the extra space and as a reminder of their own childhood home. Proximity to the motorway network also helps as young employees often have pretty mobile jobs.
My principal objection to licensing all HMOs isn't actually about the costs, though they hurt, but the effect this will have on the rental market - separating the family market, which requires almost no changes to a newly-purchased house, and housing for single people, who will be forced to live in specialised near-bedsits, with the consequent likely increase in rents and a loss of the community feel you often get in houseshares. In my experience most houseshares are *not* erratic or unsafe, and there is far less damage than a rampant child can inflict. I suppose I want to defend the "This Life" model of housesharing and landlording, which is now under such threat by compulsory HMO licensing. Why can't groups of young people in their 20s and 30s be regarded as capable of living together just like the holy "family unit" which gets off scot free (or depending on your point-of-view, is left unprotected) from all this fuss about HMOs?
Gilly
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Sign Up10:27 AM, 4th February 2012, About 13 years ago
I agree wholehearedly with most of what you say Tony, but I think we landlords all need to make more of a stand in "working with" Councils. There is gross misinterpretation of many of the fire regulations by council officers, as most shared houses operate without being high risk and there is considerable documentation, particularly in LACORS to back this up.
A group of able bodied, intelligent sharers who live a co-hesive lifestyle, who watch television, maybe eat together and go to the pub etc are no more at risk than most of us (less so in my case as in my own home I have none of the fire equipment or sophisticated alarms that I provide in my HMO). The fire statistics reduce drastically in HMOs when you remove the properties which do not have Gas safety certificates and also before no-smoking policies were introduced.
LACORS is a sensible document which positively encourages assessment of properties and a flexible interpretation of the rules. As it has received even more clarification since it was first issued, it is evident that some councils are not using their discretion but simply erring on the side of caution and slapping heavy-handed Improvement Notices on good landlords without discussion. (Sorry if that sounded personal - it was!)
Ian must be working with a particular weird Council if they do not accept a sprinkler system as a viable alternative. It is allowed and is specifically mentioned in the document ( I'll find it if required Ian). Though a protected 30 minute escape route "is the ideal" it is not mandatory. As far as I am concerned, fire doors and closers are the real stumbling block in a small shared house and change the fabric of the building and detract from the lifestyle more than any other regulation. I am fighting it in my area, with advice from the National Landlord's Association and hope that it will provide a more sensible approach for the future, whilst sufficiently protecting the tenants, which is of paramount importance to us all. Like you Tony, I don't want to lose my Victorian doors, but there is a treatment which is acceptable and for which you can receive a certificate of compliance (they just try and mess you up with closers and Yale locks once this is agreed - but there is a solution).
I have asked for examples of shared houses without fire doors, which have been inspected, on various posts, but as yet have received none. I will let you know how I fare with my appeal as it could have quite a bearing. Has anyone else managed to overturn an Improvement Notice or am I fighting a losing battle?
Good luck OXFORD.
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Sign Up0:34 AM, 5th February 2012, About 13 years ago
You can see though the net effect of what you are going through is enough to discourage LL from entering or even entertaining the idea of entering the HMO market.
Only the strong willed, confident in their stance will be prepared to do battle with intransigent councils.
You appear to be one of those.
But most of us will take the easy route and not gewt into the market accepting they may not be making as much money as they could but accepting less hassle for less money.
As Mark has said it is horses for courses.
Me I am not ever going to be on the HMO course so good luck to all those LL prepared to stick at it!!
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Sign Up12:01 PM, 5th February 2012, About 13 years ago
As with any regulation where there is room for discretion then individuals are at the mercy of the character of the council official dealing with their case, whether that person is pragmatic and business aware or whether they are a power happy pedant.
I fail to understand why 4 adults living in a house require greater structural safety installations than, say, a family with 2 young children. Obviously all houses should have the basics like smoke alarms but these are not compulsory in my home and maybe they should be, the issue is there would be no way to enforce that.
My big concern over this kind of blanket licensing scheme is what plans the council have in place to resource and implement checks and enforcement. Good landlords are easy targets, they are keen to operate legal and safe tenancies. So they will pay for the work and pay the license fee. Bad landlords will continue to operate unsafe premises until they are prosecuted. Unless the councils are going to use their new income stream to really make a difference in the way HMO's are regulated by prosecuting law breakers then the whole exercise becomes another cost to decent businesses making them non-competitive.
Last night I had a conversation with a young girl who is living in a block of flats with neighbouring flats housing as many as 7 people. They have water running into the electrics. The lettings agent is doing nothing. The landlord is in prison.
In 2009 after a fire in this block of flats they were found to have no fire doors, no adequate means of escape, fake fire alarms, and gas appliances that were not installed correctly nor properly inspected. Whilst the landlord was clearly at fault where is the council in all this? Where is the Gas Safe Register who charge good plumbers but do not effectively regulate the bad ones? What is the point of regulations when they are only prosecuted when lives are seriously endangered or worse, after tragedy strikes. Where is the responsibility for ensuring these licenses are actually worth more than the paper they're written on to anyone other than the councils' fiscal department.