Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:06 PM, 27th January 2012, About 13 years ago
Well I reckon what might happen is these LL withdraw from the student market and let their HMO's to the surge of soon to be homeless 24-34 year olds as they are kicked out of their 1 bed flats.
This will just have the unintended consequence of making things harder for students
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:22 PM, 28th January 2012, About 13 years ago
I have been letting in Oxford since the early 70's - this has been a long time coming because the demand is so high that some landlords let us all down by renting property that is below decent standard and poorly managed at very high rents.
If the local authority had done their job properly this could have been dealt without costing good landlords licence fees and hassel. It is not a though students properties are hidden in Oxford!!!!
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:09 PM, 28th January 2012, About 13 years ago
Just as a matter of interest Mary and to see if I have got my head around this HMO thing.
If you have a 3 bed house, ground and 1st floors which is let out to students and has no modifications, no locks on doors..
Essentially it remains as a normal house.
And all 3 students are unrelated.
Does this mean that it should be licenced as an HMO with ALL the HMO requirements; fire doors etc etc.
If this is the case then the majority of student accommodation in houses is illegal!!?
If HMO modifications are required the LL would withdraw the property from student letting and just let to a normal family.as it would not be worth damaging the fabric of the building for HMO qualification.
Am I just being a bit thick here in this understanding or have I misunderstood what you are getting at.
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up20:03 PM, 28th January 2012, About 13 years ago
Paul The “new” definition of an HMO, in the Housing Act
2004, was probably the biggest change to the PRS since rent controls were
removed and I meet landlords every day who are not aware of this.
The term “shared housing” is no longer a legal definition
for properties occupied by groups of unrelated sharers (typically student
houses). A shared house is one which has two unrelated occupiers who share
facilities and ALL other “shared” properties are HMO’s. There are both amenity
and management standards that must be met by landlords of all HMO’s but the
details of these depend on the style of the property, fire exit routes, number of sharers, number of floors. In a typical Victorian
terraced property, where up to five people share facilities over ground and
first floor ,the requirements are not too onerous/expensive. As the numbers
increase and also the distance from a bedroom to safety (in the event of a fire)
the requirements reflect the additional risk/needs. Look here for more detailed information http://www.homestamp.com/fire-standards/
These properties only need to be licensed (Mandatory HMO
licensing) when they have 5 or more unrelated people sharing facilities that
are spread over 3 or more floors OR where the local authority has used its
additional powers of Selective Licensing or Additional Licensing which are not
restricted to number of occupiers or size of property – Oxford have used
Selective licensing of the whole city, rather than of a “hot spot” where they
have concerns.
The income from a student let far exceeds the income from a
family in a terraced house and the cost of ensuring that these young people are
safe and comfortable is well worthwhile, apart from the human element, it makes good business sense.
In many areas student properties are now very high standard and command
excellent rents but there are still some areas where supply is short and
landlords may not need to compete for their tenants and in these areas the
local authorities should be using their existing enforcement powers to remind
landlords of their legal obligations.
Blanket licensing is making the good landlords pay the same as the
others and is very unfair and demoralising in my opinion.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:07 PM, 28th January 2012, About 13 years ago
Have you heard councils are using credit reference agencies to check if mail for more than 1 person is going to an address claiming a single person's discount for council tax.
So if there are 3 people there they might also construe it could be liable to be an HMO etc.
This as it has been easy for a LL to charge inclusively and no one would know in a house that there was more than 1 person; unless put under observation.
Apparently the council does not need your permission to search the credit files and it leaves no footprint and is carried under ant-fraud reasons; so is allowed.
Apparently the council just has to put a notice in the local papers they are doing this but they don't have to advise individuals!!
Matchmade
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:17 AM, 31st January 2012, About 13 years ago
I disagree with Mary as regards the cost of making a Victorian property "safe" as an HMO, especially when an EHO is being excessively cautious, which costs him nothing but involves plenty of work for his victim. The works can involve:
1. adding fire-proof materials under every step on the staircase. This means tearing out all material under the stairs and laboriously inserting fireboard under every step, right down to the very first one at ground level.
2. adding fireproof materials to the material in-between the understairs cupabords and the kitchen, destroying the perfectly good lathe-and-plaster-work as you go.
3. rewiring to add a built-in smoke and radiant heat detector circuit, with associated redecoration costs and probably an upgrade/replacement of your consumer unit.
4. Insertion of illuminated fire-escape signs around the house. Imagine how that affects the saleability of your property to a family buyer.
5. replacing every door, no matter how lovely a solid-wood period door, with flat-fronted contemporary fire doors, including intumescent strips and self-closers. This creates a horrible institutional feel with the characteristic compression noise and rush of air as these doors close: you feel like you're in an old-people's home, and the tenants invariably prop these doors open anyway as they hate the self-closers.
6. replace the door from the kitchen to the hall with a 60-minute fire door including glass panel with black-lattice wires to strengthen the glass. Again, the sense of being in a prison or institutional facility, which ruins the period feel of the house.
Once you are registered as an HMO, invariably at huge expense (five years arbitrarily-set administration fees in advance at the moment, but no doubt it will soon be annual inspections, as with hotels), the Council knows who you are and there will be no escape. Why should the council care about the cost or the appropriateness of the changes they demand? Most council policies, as implemented by the full-time staff, are generally driven not by common sense, the actual real evidence of risk in a property, or the need to work with and encourage a viable rental market with a range of rents and standards of property, but by the ideologies and current wisdom prevailing within their professional disciplines. This means income redistribution, gender and disability rights, health and safety, and the green agenda. Any changes can always be designated as a form of consumer protection, and there are always votes to be won or opposition to be deflected by demonising landlords. Now that Oxford Council requires all HMOs to be licensed, the stage is set for them to use their new Localism Act powers to impose supposedly-locally-necessary and ever-tightening "decent" standards: HMOs will be required to provide one bathroom for every three people, then one for every two, then ensuites will be made compulsory. It's all about improving standards, isn't it? HMO landlords already have to upgrade their electrics every five years to meet current building standards; this will be tightened further to include compulsory annual inspections and upgrades: after all, the family of two parents and three grown-up children next door are free to gas and trip and electrocute and freeze themselves to death as they wish, but your HMO tenants are in your care and their safety is entirely your responsibility.
The same applies to energy bills: your tenants are always "vulnerable", and it is your duty as a landlord to keep their running costs as low as possible, irrespective of the cost to yourself. Therefore to retain your HMO registration you will be required to fit energy-saving measures: insulation to current and ever-tightening building regulations, draught-proofing, a new boiler, TRVs, a solar panel, a new dual-circuit cylinder to receive the hot water from the solar panel, and so on and so on.
There must be more, surely: how about "no smoking" signs in the common areas, and Escape Route notices in every bedroom? Every door and window will have to be fitted with new locks to some recently-invented new British Standard. The ground-floor ceilings will have to be replaced with 30-minute fire-proof materials and sound-proofing measures, as with new-build flats. If you have original decorative plasterwork and coving, that's just tough: it's a fire hazard. The staircase will have to be fitted with "non-slip" flooring materials and black strips on the edge of each step, again as in new-build flats, ostensibly for the safety of possible elderly or disabled tenants. You will have to fit a stairlift, in case one day you get a wheelchair bound tenant who insists on a first-floor room and accuses you of denying their basic human rights. You will need a wheelchair ramp up to the front door and at the back into the garden. You will have to provide a lockable bikeshed to some BS standard, and a bin store. The changes will never end, and your lovely Victorian house will gradually be converted into a set of unlovely bedsits in which the tenants never speak to one another and take no responsibility for the condition of the common areas, and the property is unsaleable, except to other landlords, unless you spend a fortune tearing everything out and reverting the house to a normal family home.
And the final step: rent control. HMO-registered landlords are providing a public service, including to single people under the age of 35 on benefit. It therefore makes perfect sense to control public expenditure, protect private tenants, and stop landlords from making excessive profits by telling them what rents they are allowed to charge. All of this will be justified under a localism agenda: evidence will always be found that local rents are too high, the tenants particularly vulnerable, the disabled particularly numerous, and so on.
My apologies if the above appears to be a bit of a rant, but it's all perfectly feasible - well, maybe not the chairlift. In my view, it will be all-too-easy for a council to be seized by an agenda in which HMOs are treated as little different from hotels: registration, localism and Article 4 directions will be combined to allow the introduction of a self-financing scheme that controls the number and ever-"improving" quality of HMOs across a city or borough. It will create a strong divide between houses aimed at groups of single people and those rented to couples and families, and will drive landlords like me, who want to rent houses to all kinds of tenants, irrespective of their family status, out of the HMO market.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:29 PM, 31st January 2012, About 13 years ago
Yep you are so correct.
These issues will certainly assist families with lots of children.;LL will get out of the HMO market and either convert to flats or let out as a whole building.
They will take an income drop as HMO requirements with all the existing and future ramifications are not worth it.
This will cost the councils even more in housing benefit as where are all those 24-34 yr olds going to stay with reduced HMO availability.
I suggest B & B's.
So maybe conversion to a B & B establishment will be more profitable as you can make more money out of that as councils will have to put their homeless somewhere
'Temporary' accommodation will have to be used; this will obviously be more expensive.
So we have here another well thought out plan by councils...NOT!!?
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:58 PM, 31st January 2012, About 13 years ago
Is it safe to come out now guys? Before I say any more please remember that I am a landlord and that I have paid the cost of coverting property into HMO's.
I put in most of the items listed by Tony long before small student houses were considered to be HMO's and I did it voluntarily - my properites look modern and young and attract students at decent rents and my investments have long since been returned.
Most of us realise that people living in shared properties often do not take the same care of the property, have erratic lifestyles, pay little attention to how their actions (or lack of action) affect others in the property and, in the event of a fire, would run for the nearest exit without thinking to check on others.
When I CHOSE to accommodate students (other peoples kids) I made certain that I had done everything in my power to keep them safe. If a tenant died or got badly hurt in one of my properties and I could have prevented it I would not be able to live with the guilt.
If I had not wanted to spend the money required to make properties safe for sharers I would have CHOSEN to buy property to let to families but the return would have been MUCH less.
I'm running to hide in case I have sparked more ranting
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:31 PM, 31st January 2012, About 13 years ago
I think you are correct in your contentions.
But with all the hassle LL will accept that they will receive MUCH LESS for a house that is not an HMO.
But hang on if you have a 4 bed house and let out as an HMO.
The shared room rate is £67.00 per week.
That works out at
£3484.00 per year per person if in occupation throughout the year.
Multiply that by 4=
£13936
Divided by 12 momths=
£1161.00
Are you really saying that for maybe slightly less than £1000.0pcm to rent to a family that it is worth all the hassle of having an HMO.
I don't think the price differential is worth it
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:47 PM, 31st January 2012, About 13 years ago
A 4 bed house can easily accommodate 5 Paul if the dining room is converted. If you can buy such a property for less than £100k it's a good return. Not my Market but I know some good landlords who work this extremely profitably. Do a search for CXG from the central search bar. I've dine a few video interviews with their CEO Robin Pilley, great landlord, very successful chap.