Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up11:55 AM, 3rd November 2015, About 9 years ago
Hi Scott,
I found this from the Guild of residential landlords >> http://www.landlordsguild.com/house-destroyed-by-fire-or-flood/
Duty to provide alternative accommodation
There is no rule, act of Parliament or case law which provides in the event of a property rendered uninhabitable by some disaster that the landlord must start ringing round accommodation providers or hotels, arranging alternative accommodation and providing the details or keys to the tenant. It is submitted this is the case even if the landlord was at fault and somehow caused the fire.
Cost of alternative accommodation
Whether the landlord must pay for the costs of re-housing a tenant albeit temporary will depend on whether the landlord is in breach of his repairing obligations or not and whether the fire was the landlords fault.
The landlord is not in breach of his covenant to repair until he has notice of the disrepair and a reasonable time has elapsed in which the repair could have been carried out (see O’Brien v Robinson [1973] A.C. 912). Therefore, if the fault was for example due to the electrics in the property but the landlord was not aware of any problem nor had the landlord received any notice of a defect, then, the landlord is unlikely to be liable for any damages to the tenant and therefore the landlord will not be liable to contribute towards the alternative accommodation.
If it is found the landlord was liable for the defect (perhaps by receiving notice of the defect and failing to act) and the tenant has found the defective condition of the premises to be intolerable and has reasonably taken alternative accommodation at reasonable cost, then the cost of this alternative accommodation will normally be recoverable from the landlord [Calabar Properties v Stitcher [1984] 1 W.L.R. 287, CA]
How badly the property has been damaged and whether alternative accommodation was reasonable and necessary will be down to the individual case in question and no strict set of rules will be able to answer that question.
Charles King - Barrister-At-Law
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Sign Up12:27 PM, 3rd November 2015, About 9 years ago
All good points as ever Neil. Do remember Scott that the landlord's statutory repairing obligation (in England at least) excludes landlords' liability for damage by fire (section 11(2)(b) of the Landlord & Tenant Act 1985). Also pay close scrutiny to the written terms of the tenancy agreement. The tenants are obliged to mitigate their losses by using the rent money which they are no longer paying to you for re-housing themselves.
Luke P
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Sign Up13:12 PM, 3rd November 2015, About 9 years ago
As more eloquently stated above, unless you're at fault then (unbelievably to most tenants), you not forced to re-house them.
Tenants often need reminding that they are not in a hotel and do not have a concierge service.
As good as you say they are, I suspect that if you give an inch (perhaps offer to pay for their deposit on another place, and being students who will likely have little in the way of cash reserves, they will expect more...mainly because they will see all this as not their fault and they don't have the means to afford somewhere else), they will try to take a mile.
Despite politicians wishes to move to a more mainland European style rental market, this also requires tenants to become similar to mainland European style tenants in that they treat the house very much as their own, often fitting kitchens at their own expense etc, not relying on the landlord to essentially babysit them all of the time.
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Sign Up13:59 PM, 3rd November 2015, About 9 years ago
Above is correct.
Letting a specific property to someone doesn't create a general obligation to provide them with a home. You're not the council or social services, nor are you their Mum and Dad.
Of course you may take a business decision to help good tenants out, or you may simply feel that you have a moral obligation to do so, but there is no requirement in law.
Ian Ringrose
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Sign Up20:26 PM, 3rd November 2015, About 9 years ago
How long does the insurance cover lost rent if the tenants decide to move else where and you can't get new tenants until the next university year?
Steve Masters
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Sign Up10:22 AM, 4th November 2015, About 9 years ago
Sadly, when you suffer a fire or any other disaster, it's going to cost everyone involved time, stress and money to some degree or other, with or without adequate insurance. That's life!
No one could foresee the stopped bathroom fan burning the house down before you had chance to repair it. You are not in breach of your repairing covenant.
As others have said, you are not legally responsible for providing alternative accommodation. You are just as much a victim as your tenants are. The fire which was beyond your control has rendered your ability to fulfill your side of the contract impossible. The contract has become "frustrated".
One would hope your tenants have friends and family who will rally round and help them out with temporary accommodation in this emergency.
All that being said, your pockets are probably a lot deeper than your tenants, you might like to think about offering to shoulder some of the cost of emergency accommodation over the next few days until your tenants find their feet. But put an absolute time limit on it, two weeks should be ample. Have a look if there are any bed only B&B rooms (no breakfast) available in your area or negotiate a deal with a local B&B on behalf of your tenants. At the very least you should refund all rent paid for the portion of the rental period after the fire.
Explain to your tenants that their problems will only last a few weeks, yours will last for months and months and cost you far more. They only have to find a house, you have to rebuild yours!
It's probably best to part now on relatively good terms and go your own separate ways.
I wish you all the better fortune to come.
Romain Garcin
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Sign Up19:13 PM, 4th November 2015, About 9 years ago
One thing, though, which is also mentioned in the link Neil's posted, is that rent continues to be payable unless there is an explicit provision to the contrary.
IMHO, a landlord who does not want to be involved in re-housing his tenant should being waiving rent.
For a residential tenancy, and with the consumers protection laws we have these days, I wouldn't be surprised if a court found that the landlord should provide alternative accommodation if the rent continues to be payable.
Donald Tramp
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Sign Up18:31 PM, 6th November 2015, About 9 years ago
Well folks, I've had a tough week! Sorry for not posting up despite all your responses I have been absolutely flat out every night. Thank you all for your thoughts.
The loss adjuster has been.
I have decided to fund the temporary accommodation (at present anyway) despite it costing me a fortune. Am I mad??? They still have the lease till the end of August. They have been good tenants and I am trying to do the right thing even although I don't believe I am obliged under law.
So that's 2 weeks of expensive serviced apartments out of my pocket paid for....
I've had loads of quotes and I've managed to get contractors to start on Monday and they should have the property back to liveable standards by Friday this week coming.
I got contacted by one of the tenants tonight asking if I knew a good drycleaner. I responded with one and she said that she was going to keep the receipts for my insurer!!! I explained that neither the insurance company or me would be paying for anything in her room. Only one of the tenants has contents cover.
She is going to apparently give me an invoice!!!
She reckons that I am at fault and have to pay because they told me 3 weeks ago that the fan wasn't working.
Can you believe this???
Yup we are all nasty landlords eh?
Donald Tramp
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Sign Up18:48 PM, 6th November 2015, About 9 years ago
This is the clause in my insurance about Alternative accommodation in my insurance policy. I thought (when I took the insurance out!) that 1(a) meant that alternative accommodation was covered. Apparently, it doesn't mean that despite how it reads! Can someone with better knowledge than me explain why? I don't understand the legal term "lessee" it would seem.
Asset Protection Property Damage Section
The following is added to the list of Clauses
Loss of Alternative Accommodation or Rent for Residential
Units
Where any Residential Unit cannot be lived in or if access to it is denied as a result of
Damage and where not otherwise insured We will indemnify
(1) (a) You or Your lessee in respect of the cost of reasonable alternative accommodation and/or ground rent and/or management charges
or
(b) You in respect of Gross Rentals
and/or
(2) You or Your lessee in respect of the cost of reasonable alternative
accommodation for domestic pets where such pets are not permitted in any alternative accommodation
and/or
(3) You in respect of the temporary storage of Your Contents or Contents of
Common Parts.
(3) You in respect of the temporary storage of Your Contents or Contents of
Common Parts.
The maximum we will pay in respect of any one claim is 20% of the Sum Insured on the
building insured under the Asset Protection Property Damage Section of this Policy in
which the Residential Unit is contained subject to a Maximum Indemnity Period of 12
months.
The following definitions apply to this clause
Gross Rentals Money paid or payable to You by tenants for rental
of The Premises and for services provided in
connection with The Business at The Premises.
Indemnity Period The period during which The Business results are
affected due to the Damage, beginning with the date of the Damage and ending not later than the Maximum Indemnity Period.
Maximum Indemnity Period The number of months stated in The Schedule,
unless amended in any Additional Contingency.
Jim
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Sign Up12:55 PM, 7th November 2015, About 9 years ago
I am an electrician and have never known a fan to cause a fire in normal conditions, even under fault conditions the casing of the fan should be such that a melting/overheating fan would not cause a fire. I can tell you what I have seen many times done by tenants is that they stuff tissue paper in to the fan blades to stop any draughts' and then the motor overheats because it is working against pressure. I'm not saying that this would cause a fire but a load of dry tissue around the fan would certainly assist a fire.
I had a house fire about 23 years ago because the tenants were buying drugs off the local gangsters and not paying the bill, the gangsters then petrol bombed my house. I ended up taking the tenants to court and the judge ruled that the tenancy had become "FRUTRASTED" and was at an end and that all tenancy obligations had ceased at that time. I don't think that you should have to be providing any alternative accommodation as your tenancy has now become frustrated and any "consequential loss" is down to the tenant. They should have insurance in place for this.