Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Reynolds
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Sign Up10:58 AM, 24th January 2015, About 10 years ago
Reply to the comment left by "Jessie Jones" at "24/01/2015 - 10:34":
Thanks Jessie
I think the tenant has a solicitor to represent them judging by their post - so like you if I were them I would employ the services of a solicitor who understands the process - depending where they are I can recommend an excellent guy to do this for them
If it were one of my properties I would be doing it myself - Having been in the arena for many years (I'm not a solicitor) I have not been enthused with the way they perform on occassions, just like when I started my business, I do it better than a lot in my area
I would be very ijntrested to see the progress of this one - I know it sounds awful but this would be a good test of the superstrike case 🙂
Eviction Group
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Sign Up11:03 AM, 24th January 2015, About 10 years ago
From the perspective of defences put forward by tenants, non compliance with deposit regulations is certainly high on the list. It is not that landlords are necessarily doing anything untoward, it simply that through error on their on their agents behalf it can sometimes go badly wrong.
Neil Robb
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Sign Up20:57 PM, 24th January 2015, About 10 years ago
Hi All
Here we go again another landlord getting stuffed by a tenant because of a clerical error or lack of knowledge.
I would like to know why the tenant was being served notice was it because of none payment of rent not looking after property or breach of agreement. Or just the landlord needed his property back. How can any court think it is ok to allow a tenant to stay in a property without paying rent or looking after it.
It seems to me that the deposit scheme is a nightmare I am as stated previously in other discussions about this through no fault of my own I am left vulnerable at present. I hope to return those deposits and get knew agreements in place. .
The people who brought the rules out, said from such a date all deposit must be protected. I had a few deposits at that stage and was told they did not need protected as they existed before the date. I have recently found out that these deposit should now be protected. After that date I took a few deposits issued the certificates with information on them. Now I learn that when the agreements went periodic I should have sent them the same information again I already sent 6 months earlier but do not need to do anything with in the deposits scheme.
When I look at the time and cost to take a deposit I don't bother in most case's. To claim you need an independent inventory at the start and during the tenancy and then at the end. To try and claim for damage. To be told no by the deposit scheme. Best part the tenant does not pay the last months rent any way.
I believe that the deposit scheme should send this information to both the tenant and landlord after all they seem to make money from this scheme. They should also send advice to landlords and keep them up to date.
Here is an example of not taking a deposit.. Tenant moved 18 months ago no deposit taking. They gave notice new year stating they would vacate the house by 18 Jan 15. I went on the 19th keys through door. I went in property changed locks took pictures then cleaned house painted all rooms and lay a new laminate in living room. Total cost to me under ÂŁ500.
Best part no arguing over deposit no time wasted trying to arrange deposit back to tenant and no risk of being taking to court over a error with deposit.
New tenant loves the house. Signed up on the 19th Jan 15. Is it really worth taking a deposit. And face prosecution while the tenant laughs at the system.
I would like hear other peoples views.
Dr Rosalind Beck
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Sign Up13:51 PM, 25th January 2015, About 10 years ago
I think it IS worth taking a deposit. We quite often have to use it for the last month's rent and I think if we didn't have it the tenant still wouldn't pay the last month's rent so we'd be a month down each time. I think that if we had ten cases in the last few years where we'd missed the deadline for protecting the deposit, we might face one or two cases within the 6 year period the tenant/ex-tenant is allowed to claim. And if we did protect the deposit, but were maybe a month late doing so, I reckon the judge wouldn't penalise us the maximum 3 months rent, but maybe the minimum 1 month's rent. And maybe the no-win.no-fee firms won't be so keen on these ones if the monthly rent is quite low.... That would be my reasoning on it. Basically, I think we'd lose out a fair bit by not taking deposits and now that we're all a bit more informed about it we are less and less likely to make mistakes.
Tim Hall
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Sign Up10:07 AM, 26th January 2015, About 10 years ago
Whilst totally prepared to be shot down in flames by the legal minds on this forum, surely the Superstrike argument is not valid in this case.
As far as I am aware the matter of re-serving prescribed information has not been argued in court - if it has can we have case details?
My argument would hinge that prescribed information HAS been served. It does not say in the act that the prescribed information has to be served again, only that: a landlord who has received such a tenancy deposit must give the tenant the information and this must be done within 14 days of receiving the deposit - now 30 days.
Even if it is argued that because the statutory tenancy is a new tenancy and the deposit has been refunded then paid back to the Landlord immediately (a spurious argument at best but the crux of Superstrike - it would make more sense to argue the deposit had never been refunded but still related to the old tenancy, but there you go) - the deposit in this case HAS been protected and, as the tenant has the prescribed information from the "previous" tenancy, this has been given to him within 14 days of receipt of the deposit, as he already has it!!
It will no doubt be argued that this is a new deposit and requires new information - which is wrong. It would only require new information if the existing information were at all different, but as the existing information is correct, and the deposit remains protected in the same scheme, then the tenant has the prescribed information as required by law.
Right - so who is going to tell me the flaw in my argument please ...
Romain Garcin
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Sign Up10:16 AM, 26th January 2015, About 10 years ago
Reply to the comment left by "Tim Hall" at "26/01/2015 - 10:07":
I think that courts tend to agree that, with the law as it stands, PI must be given again. There have been reports of this in county courts, and the wording of the law is similar re. protection and PI.
"It does not say in the act that the prescribed information has to be served again, only that: a landlord who has received such a tenancy deposit must give the tenant the information and this must be done within 14 days of receiving the deposit – now 30 days."
Well, strictly speaking it does say that the PI must be given again since it says that they must be given within 30 days of receiving the deposit in relation to a specific tenancy.
Mark Reynolds
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Sign Up10:31 AM, 26th January 2015, About 10 years ago
Reply to the comment left by "Tim Hall" at "26/01/2015 - 10:07":
Well I'm not - especially as the house of lords agree with you and are changing the law at the moment
Tim Hall
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Sign Up11:55 AM, 26th January 2015, About 10 years ago
Romain - thanks, your point is noted.
Has the argument been made in any hearing that the Tenant has the prescribed information from when the original deposit was received?
The amended 2004 Act does not state the PI is required in relation to a specific tenancy, just that the PI must be given to the Tenant within 30 days. Indeed there is no mention of any specific tenancy details being required to be given to the Tenant in the PI, except grounds by which the deposit can be retained at the end of the tenancy and the address of the premises, therefore clearly the PI just refers to the deposit that has been protected.
As all this information has already been supplied to the tenant and the deposit remains protected in the same scheme I would still be inclined to argue that the requirement has been complied with and the tenant has in his possession the prescribed information relating to the deposit.
Romain Garcin
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Sign Up12:32 PM, 26th January 2015, About 10 years ago
Reply to the comment left by "Tim Hall" at "26/01/2015 - 11:55":
"Has the argument been made in any hearing that the Tenant has the prescribed information from when the original deposit was received?"
I don't know.
Certainly that would be the one argument that the landlord could try to use in his defence.
A tenancy deposit is for a specific tenancy, and the protection procedure is triggered every time a deposit is received for a specific tenancy.
The Act states that the procedure is triggered "where a landlord receives a tenancy deposit in connection with a shorthold tenancy". This is the basis of the Superstrike decision.
PI must be given "within the period of 30 days beginning with the date on which the deposit is received by the landlord."
If nothing changed you may indeed argue that there was no need to give the PI again. However, strictly speaking if you did not give then again then you did not comply with the regulations...
Tim Hall
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Sign Up12:48 PM, 26th January 2015, About 10 years ago
Romain
I agree the protection procedure is triggered when the deposit is received, although as I have already said my own belief of the definition of "received" differs greatly from what seems to have been accepted.
The regulations however only insist that the Tenant had the prescribed information, and the required information (which does not include tenancy specific facts such as dates) is detailed in the statutory Instrument.
The question therefore hinges on whether the Tenant has been given the prescribed information.
If the crux of Superstrike is that the deposit has been refunded to the Tenant then paid back to the Landlord without any actual physical transaction taking place at the commencement of the new tenancy, the same argument must apply to the prescribed information also, which has been issued to the Tenant already.
Either way the Tenant has the information that has been prescribed and he has received this within the required time frame.