Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Chris @ Possession Friend
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Sign Up21:47 PM, 2nd August 2018, About 6 years ago
Reply to the comment left by Luke P at 02/08/2018 - 15:24Luke's right, you can increase rent by agreement or a term in existing tenancy agreement ( % increase each year ) or by issuing a new Tenancy agreement ( which is just the same thing as Luke suggests )
I do personally like to use the section 13(2) Form 4 though, as it gives the tenants details of what they can do if they object [ Appeal to First Tier Tribunal ] I my view, if the government have seen fit to create a document that gives guidance to Landlords AND Tenants - then it must be sensible to use -
as to be fair, not a lot the Govt does with Housing has any logic, or sense - so when they do, lets use the form. 😉
Neil Patterson
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Sign Up8:01 AM, 3rd August 2018, About 6 years ago
From Fergus:
Recently there have been two cases of plumbers impersonating Gas Safety Engineers and receiving custodial sentences!
I have a tenant who is a plumber it seems. He describes himself as a “Heating Engineer”
He should not do so. It is unlawful.
Address Withheld!
Then you are not a Gas Safety Engineer are you?
Address Withheld
Hi Mrs Wilson, I’m a mechanical engineer level 2 plumber which I’ve been doing for around 7years, basically my job would be everything pipe fitting etc, not gas work, at work someone else has to complete them tasks and sign them of. But as long as I don’t touch actual gas, then I’m ok to do programmers, rads, pipe work, boilers and boiler elements.
Hope this helps nice to touch base.
Kind regards
Name Withheld
Sent from my iPhone
> On 2 Aug 2018, at 12:44, Judith Wilson wrote:
>
> If you are a Gas Safety engineer can you send me a copy of your Gas Safety Certificate?
>> Hi there thanks for the reply, maybe I honestly can’t remember I did know there was a switch the isolates the programmer this is not normal, but is fine, anyway there is still a fault with the boiler Tanks heating element that supply’s water in case of an emergency boilers malfunction.
>> This is what I do for a living. Heating engineer.
Luke P
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Sign Up13:12 PM, 3rd August 2018, About 6 years ago
Reply to the comment left by Mark Alexander at 02/08/2018 - 15:29
"This is likely the single most important letter that we have sent throughout our 25+ year history and the third year running we have done so (although, for various reasons, you may not have been a recipient in previous years).
UK businesses are taxed on their profits only; that’s to say income (e.g. your rent) minus expenditure (e.g. repairs, building’s insurance etc). Between 2017 & 2021, the Government plan to phase out (for sole trader companies and individuals) the ability to deduct one of most landlords’ biggest expenses: interest on the mortgage/loan with which the property is purchased. This could have a large and potentially devastating effect on the private rental market.
We strongly recommend that you visit the website: http://www.TenantTax.co.uk, paying particular attention to the ‘Tenants’ section (found under the How It Affects You section).
If you are one of our longer-term tenants, you may have been subject to a rent-rise in previous years. Unfortunately, we are having to raise rents again as the Government are staging the increase in tax due by landlords over a four-year period and we too are having follow a similar staged schedule.
However due to these increased costs, particularly the Government’s recent tax grab on landlords -commonly known as ‘Tenant Tax’ or ‘Section 24 [of The Finance Act]’- that will increase substantially the amount of tax we are required to pay (even if we make a loss on our rentals), we have found it necessary, along with our fellow landlords, to increase rents to all our tenants in 2018.
As a direct result of this new taxation, we have taken the decision to regularly monitor rents to ensure that they increase in line with market rates. We have considered your rent record and your apparent long-standing commitment at the property but unfortunately due to this substantial increase we can no longer absorb this cost, which means that from the date below your new rent will be as follows, representing a less than 5% increase.
We appreciate that this will be disappointing but assure you that this increase in rent reflects only a fraction of the increased costs that are being imposed and it is the strong belief of many (including tax lawyers and accountants) that the Government’s discrimination against small independent landlords and in favour of large corporate property owners may have been illegal. Consequently, an attempt to challenge the new rules by Judicial Review in the High Court was mounted, but unfortunately these efforts were unsuccessful. The focus has now very much shifted to landlords lobbying their MP and warning councils of the dire effects this will cause to the private rented housing market, but also to informing tenants of the changes and, in the strongest possible terms, encouraging you to speak with your MP about pressuring Parliament to overturn the legislation.
If this is acceptable, please would you adjust your standing order/payments; should this not be acceptable, or if you wish to discuss this matter further then please do not hesitate to contact our office using the details below."
Mark Alexander - Founder of Property118
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Sign Up13:25 PM, 3rd August 2018, About 6 years ago
Reply to the comment left by Luke P at 03/08/2018 - 13:12
It’s actually very similar to what I use, but mine includes a paragraph explaining when the rent increase date starts and also what the attached S13 notice means.
Luke P
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Sign Up13:27 PM, 3rd August 2018, About 6 years ago
Reply to the comment left by Mark Alexander at 03/08/2018 - 13:25
I cut the part where there's a space for me to hand-write the (individualised) date of change in.
Never caused any problems, but then I'm increasing at less than 5% in almost all cases.
AA
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Sign Up19:57 PM, 3rd August 2018, About 6 years ago
Yikes - What's happening ? I declare foul play. I turn my back for a minute and there is a tranche of criticism of my friend Mr Fergus Wilson. A philanthropist I hold with the highest of esteem. You cant criticise a rent increase. Lets face it - if you can't put the squeeze on those that are barely keeping their heads above water, who can you do that to ?
Monty Bodkin
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Sign Up9:29 AM, 5th August 2018, About 6 years ago
Reply to the comment left by AA at 03/08/2018 - 19:57
Asif, that only exemplifies what a fair minded forum this is.
You've diverted a mature discussion about local authorities imposing made-up rules into a childish spat.
Play the ball, not the man.
H B
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Sign Up10:39 AM, 5th August 2018, About 6 years ago
Reply to the comment left by Monty Bodkin at 05/08/2018 - 09:29
I think with Wilson, it is fair to have a pop at the man. He has a Trump-like relationship with the truth and a record of saying and doing unpleasant things. He is not evicting single mothers because he needs to - he is doing it because he can, to prove a point, and possible because he enjoys it.
AA
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Sign Up11:19 AM, 5th August 2018, About 6 years ago
Reply to the comment left by Monty Bodkin at 05/08/2018 - 09:29
No dispute here regarding the fairness of the forum. The discussion bas meandered but just a couple of points. Fergus Wilson stated he has stated raising rents by circa £50 because there has been an increase of a quarter of basis point.
How many of us are raising rents for those reasons ? s24 yes, loss of allowances yes, Licensing on costs yes, rents been static for several years , yes. But for a 0.25% rise in rates ? And then you have the elephant in the room - base rates are at a historic low. Even the most financially illiterate person knows this. Using the base rate as an excuse to hike the rent is a damn good reason for rent tribunals or rent controls as far as the establishment goes. Whether they work or not, as far as the establishment will be concerned they may have not worked in the past but they will try again. Now who has brought this to the forefront. You maybe happy to be tarnished by his notoriety but I am not.
Landlords are as popular as a sewer rat in this day and age, advertising there are some carrying the plague is going to result in a plethora of pest control regulation to use a colourful illustration. We have had it here North of the border soon to visit the South aggravated by his truly.
I will comeback on the LA issue. Then you can comeback to me whether I am playing the man and not the game - to quote.
Luke P
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Sign Up11:25 AM, 5th August 2018, About 6 years ago
Reply to the comment left by AA at 05/08/2018 - 11:19
You know he lowered rents by £50 at the last drop in rates, right? Just wasn’t widely reported because it doesn’t fit a narrative.