Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up14:37 PM, 1st August 2018, About 6 years ago
Reply to the comment left by Luke P at 01/08/2018 - 14:22
The council by the looks of it.
And why not? Exactly why do the council stipulate a lot of stupid stuff?
Why do Govt insist on paying UC tenant loads of money when he already in arrears & paying Landlord could prevent eviction?
Cause bigwigs at top have degrees, but no degree in common sense.
Luke P
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Sign Up15:01 PM, 1st August 2018, About 6 years ago
Reply to the comment left by Mick Roberts at 01/08/2018 - 14:37
But that list appears to be written by the Ashford landlords…
Mick Roberts
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Sign Up15:07 PM, 1st August 2018, About 6 years ago
Reply to the comment left by Luke P at 01/08/2018 - 15:01
Well yeah, I'm assuming they saying What the council rules are.....
Michael Barnes
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Sign Up22:53 PM, 1st August 2018, About 6 years ago
Can Fergus provide reference to the Ashford requirements?
I have searched their web site and can find nothing.
Neil Patterson
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Sign Up8:10 AM, 2nd August 2018, About 6 years ago
From Fergus:
This is still the level of fine applied by the Courts. A maximum fine of £525. Level 2 on the Standard Scale of the Magistrates Court.
Compensation in a Civil Claim cannot exceed the Level 2 fine which is the maximum fine not the minimum fine for Level 2.
The compensation cannot exceed 50% of a month’s rent. On a Daily Basis £5 per day. Hence no hot water for four days values the claim at £20!
Either the fine or compensation is payable.
Hot water can be provided by either Gas or Electricity. If there is a cylinder capable of producing hot water via an immersion heater that meets the requirement.
Runcorn landlady in hot water for boiler offence at house on Limekiln Row
Jul 6 2011 by Daniel Mckenzie, Runcorn and Widnes Weekly News
A LANDLADY who left her tenants without hot water for four months has been fined more than £700 after being prosecuted by Halton Borough Council.
Teresa Kirk, 44, of Pochard Rise, Runcorn, found herself in trouble after investigations by the council’s environmental health officers found she was in breach of an abatement notice served under Section 80 of the Environmental Protection Act 1990 on a property she owned in Limekiln Row.
Despite failing to attend her hearing at Runcorn Magistrates Court on Monday, June 20, Kirk was handed a £525 fine, together with the mandatory £15 victim surcharge, and was ordered to pay £180 towards the council’s costs.
In April this year the council received a complaint from Lizzie Norton, one of three tenants at a home on Limekiln Row, Runcorn.
Miss Norton said there was no hot water accessible at the property and that they had been without hot water since December.
Miss Norton stated that the issue had been reported to the landlord, and after contacting her, an environmental health officer visited the property to meet all three tenants and Kirk.
On April 19, a statutory notice requiring Kirk to carry out remedial work to restore a hot water supply at the dwelling was hand delivered to her at her Runcorn home.
The notice gave her a week to comply with the requirement.
But by May 9, more than three weeks after the original notice, no work had been done to repair the boiler and the tenants still had no hot water at the property, so Kirk was charged for her failure to comply.
Neil Patterson
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Sign Up8:12 AM, 2nd August 2018, About 6 years ago
From Fergus:
In response to Michael Barnes request for further details:-
Ashford Borough Council has flagged it approach to no hot water and young children.
The magistrate said we did not act quickly enough on an Appeal against issue on the basis the tenants had hot water available all the time via an immersion heater.
The matter was listed for Prosecution but following the production of a Witness Statement evidencing that there was hot water via the immersion heater the Council withdrew the Prosecution!
It must be understood that magistrates are not legally qualified but well intended people! Unfortunately they do not always understand the issue! The issue was did the house have hot water not was the boiler broken down!
If the house had HW via an immersion heater then there is no issue about acting quickly enough!
What I would add is that all my houses in Ashford Borough have GCH and hence the water is heated by gas. However, where there is a cylinder they have Hot Water available via an immersion. This is an important point. In 2005 I purchased two new build in Sellindge Ashford just outside the Ashford boundary. Both had no gas and immersion heaters to heat the hot water! Hot water, does not necessarily have to be heated by gas!
Fergus and Judith Wilson lose court appeal against Ashford Borough Council
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By Aidan Barlow
abarlow@thekmgroup.co.uk
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Published: 00:00, 20 December 2016
A property mogul has been ordered to cough up thousands of pounds in compensation and court costs after leaving a pregnant mother and her young child without hot water and heating.
Fergus Wilson was served with an Environment Protection Notice by Ashford Borough Council in February last year after the tenants felt unable to resolve the problem.
The council’s private sector housing team served the notice after the family reported being in “desperation” with Mr Wilson, who hadn’t carried out the repairs despite there being a toddler and an expectant mother.
The council instead stepped in to carry out the repair works at the address in Dove Close in the Park Farm area of Ashford.
Mr Wilson’s wife Judith and daughter Tanya appealed against the notice, and the case was heard before Margate Magistrates’ Court on Monday, December 12.
Mrs Wilson told the court that they believed Ashford Borough Council had taken over the works to repair the heating and hot water.
The council argued that the Wilson’s were fully aware of the lack of hot water and heating, but repair work was unduly delayed, leaving the family without hot water and heating for over a month.
In court, the Wilson’s were ordered to pay the council’s legal fees of £3,135.49 and ordered to pay their former tenants £1,200 in compensation.
The council’s cabinet member for housing Cllr Paul Clokie said: “In cases such as this where a young family were without hot running water and the matter was not resolved, it was right that the council stepped in and took this matter further.
“It is a last resort to take landlords to court, mainly for the sake of resolving the needs of tenants and for keeping the goodwill between the council and the landlords.
“Sadly, no one wins from this situation, but at least the principle has been upheld and we are pleased that the court agreed with us, and that costs and compensation were awarded. I hope by publicising this case it will encourage other landlords to respond swiftly.”
Mr and Mrs Wilson have been contacted for comment.
Michael Barnes
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Sign Up12:55 PM, 2nd August 2018, About 6 years ago
Reply to the comment left by Neil Patterson at 02/08/2018 - 08:12
So, it appears that there is no policy statement from Ashford on this, only action taken under appropriate legislation.
Neil Patterson
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Sign Up13:03 PM, 2nd August 2018, About 6 years ago
Fergus Wilson raises Rents.
Following the interest rate rise I have increased rents in all our properties by £50 per month (fifty pounds). It is merely passing onto the tenant the additional mortgage charge.
This increase starts immediately.
Mark Alexander - Founder of Property118
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Sign Up13:23 PM, 2nd August 2018, About 6 years ago
Reply to the comment left by Neil Patterson at 02/08/2018 - 13:03
He cannot do that. He has to serve a Section 13 notice first, and even that will not be applicable in some circumstances, e.g. where the tenancy is less than a year old or where another rent increase has occurred within the last 12 months.
Also, the rent increase cannot commence until one month after the next rent due date.
Monty Bodkin
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Sign Up13:24 PM, 2nd August 2018, About 6 years ago
Reply to the comment left by Neil Patterson at 02/08/2018 - 13:03
£50 per month?
So his average mortgage is £240,000.
Run of the mill 2/3 beds in Ashford can be bought for that.
Is he in negative equity?