Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:17 AM, 21st February 2017, About 8 years ago
Hi Stephen,
A full Experian search which is what I used to use many moons ago in the bank is quite different to the recent credit checks you can get online these days.
I am sensing you have had a bad experience and would you like to share what happened?
Mark Lynham
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Sign Up10:30 AM, 21st February 2017, About 8 years ago
as a letting agent i find your last sentence somewhat offensive. Clearly you've had a bad experience but dont tar us all with the same brush...
Neil Patterson
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Sign Up11:01 AM, 21st February 2017, About 8 years ago
Yes Mark I should think a bad tenant is an agent's worst nightmare.
Jan Martin
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Sign Up15:47 PM, 21st February 2017, About 8 years ago
Stephen I agree it is very hard to reference new tenants.I myself am finding that people have more debt leaving them with CCJ'S too.
After I get my credit report I then look on Trust Online as very often I find that CCJ's show up on there that sometimes dont show on other reports. Also the original address from the CCJ doesnt automatically follow to new addresses the creditor has to update for that to happen . You also get the situation where the creditor gets a CCJ but doesnt ask for it to be registered and the courts do not automatically register without you asking so they dont show up on a credit check .Moneyclaim register.
My own experience with agents carrying out checks hasnt been very good but again when its your own property you are going to be far more particular .
I recently had an experience where a tenant gave notice over 2 months before end of contract . She had found a suitable property and didnt want to loose it .I was concerned on her being able to meet the costs of running both properties as the agent had allowed her the new tenancy and didnt even know she had a contract with me . Tenant had been with me 2 years.
I have another ex tenant who has now got a new tenancy with an agent and has 6 county court judgements. I gave her 3 myself .
I can give many experiences of ex tenants moving into properties through agents who I myself would not take on .
I would always carry out my own checks and have for many years now . But no you dont always get the full picture and that can change over time anyway . You just have to put procedures into place incase things go pearshaped.
Sarah Fowler
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Sign Up17:36 PM, 21st February 2017, About 8 years ago
Interesting. We have a tenant who was ordered by the county court to pay us over £4,000 in rent arrears at the end of November. We still haven't managed to get him evicted and nothing shows up on Trust Online. Do we have to ask the court to register to get this?
Jan Martin
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Sign Up18:45 PM, 21st February 2017, About 8 years ago
Reply to the comment left by "Sarah Fowler" at "21/02/2017 - 17:36":
You have to write to the court with ref etc and ask them to register the judgement .Take it in is the best way .
Monty Bodkin
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Sign Up22:05 PM, 21st February 2017, About 8 years ago
Reply to the comment left by "Jan Martin" at "21/02/2017 - 18:45":
Sorry Jan, that is wrong.
Some judgements are registered automatically, some need to be enforced (with further cost to the claimant).
Nothing to do with just asking the court to do so.
As per the title, the system is a farce;
https://www.trustonline.org.uk/understand-judgments-fines/entries-on-the-england-and-wales-register/ccjs-and-the-register
"To be capable of being registered the judgment must either have been issued in default (i.e a judgment without trial where no defence was entered) or else defended and payment is by instalment order or where enforcement action is being taken. (There are other conditions and exemptions and for the full list of criteria please refer to the latest statutory instrument relating to the Register of Judgments, Orders and Fines Regulations)."
Stephen Smith
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Sign Up8:42 AM, 22nd February 2017, About 8 years ago
Hi,
Advertised on Gumtree for tenants, absolutely inundated with "letting agents" saying they had tenants waiting. Letting Agents arrive, one with 4 mobile phones, shuffling them as we were speaking, I asked him why so many phones? No real answer, however he was advertising rooms to rent in houses that he had, conclusion? He intended to do the same with this one. Asked to leave.
Another agent arrived, same old spiel, tenants waiting, fully referenced etc. I asked him to send over the references. Three evidences of address, only problem was, they were different addresses!! Bank statement with no money in it, obviously a dormant account. I asked the agent what he was playing at? He suggested he try again, I, needless to say, said "don't bother" .
In response to the advert, two men arrived, followed by two girls, dressed as "ladies of the night". Again, asked to leave.
Agent arrives, with £3000 in cash, insisting we sign immediately, my wife being there at the time. She felt very intimidated. Agent eventually left.
Let to Lithuanian couple, with her father, references seemed OK. But terrible trouble trying to get the deposit money back from the agent, but this seems commonplace!
However father left and then the problems of sub-letting started. I suspected all was not all it seemed, others in the property, temporary bedding etc. I then did a check on Google against his phone number and found that he was advertising rooms on Lithuanian websites!
I asked my wife to do an immediate inspection, she found all the rooms were being used as bedrooms, Tenant asked to leave. Damage to various rooms, Cracked toilet pan. Just about to get judgement after 3 years, Yes, 3 years. Had to deal with an ambulance chasing lawyer who seemed determined to morph the defence into one of "disrepair", reserving the "right" to amend the defence. Pointed out to him that amending the defence amounted to a deception to the court. Challenged him to provide evidence of the disrepair, he declined and oddly, now does not represent his client.
Edmonton County Court, don't ask!! So useless.
Repairs done, Let again through an agent we met in the first debacle. My wife wasn't well enough to do a repeat of the Gumtree advert, and, as it seemed to have its problems, decided to use the agent.
Stipulations to the agent; All references to be passed by me before the tenancy. What actually happened is that I signed the contract, and he passed over the keys, Job done. Money in the bank!
Furious, I demanded the references be sent over. Evidence of address was a mobile phone contract. Passport doesn't state address, no bank statements, no electoral role, no employer letter etc. Had a go at the agents, had a go at the referencing company, Paragon, who stated that although they could find no evidence of address, since he had applied for a mobile phone at the given address, that this was sufficient???
Yes, you guessed, he turned the place into a cannabis farm.
Got court judgement against him. Sheriffs Office state that he seems to have had 4 addresses that they are aware of, but is now settled in North London, now married, trying to be all legal. Interestingly, the house he is renting belongs to the owner of the company which gave him the false employers reference, But, you guessed correctly, the Metropolitan police aren't interested in trying to prove complicity in a fraud, or money laundering, against the owner of the house, and yes, he is an Estate Agent that also deal in lettings.
But, no court judgement at this address.
I sure people will say that all this just a one off, however facts state that as much as 40% of the properties in London suffer from sub-letting. The incidence of cannabis farms are on the increase. But if we had a system where agents were legally contracted to obtain full correct certifiable references, these problems would be minimised, rather than just handing out the keys, collecting the money from the deposit and first month's rent and moving on, with the attitude that the problem is someone else's, but however, "we did our best"
Well, I am sorry, but you DID NOT.
Stephen
Fed Up Landlord
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Sign Up9:47 AM, 22nd February 2017, About 8 years ago
Reply to the comment left by "Mark Lynham" at "21/02/2017 - 10:30":
Steohen / Mark I have some sympathy with you both. And I am an agent as well. Started out letting my own because I wasn't happy with the service from my agent - particularly on tenant quality. And they suffered from the "anyone will do" approach. Mark Alexander put me on the right track to do my own letting. So when I do my own and my landlords I have a "comprehensive" reference done including Experian checks, last three addresses, employer reference, previous agent reference - plus I do social media vetting. And if they fail on earnings ratios then its a guarantor who is comprehensively referenced and signs a Deed of Guarantee. Then if they get through all that a rent insurance guarantee policy is taken out. In 15 years of being a landlord across my own 10 properties I have had 2 evictions. In 5 years of being an agent across 30 properties I have had none. And by letting my own I meet the tenants or prospective tenants and very quickly work them out. Okay the levels of default may not justify rent insurance across the whole of our personal and lettings portfolios but my landlords and I can sleep at night. The total annual premium for my block policy is approximately equal to the cost of one eviction. I know some sectors of the landlord game such as benefits tenants may not lend themselves to such an approach - but I am comfortable with what I do and how I do it. So Stephen - I agree with Mark that not all agents are the same - but equally and ultimately it is you as the landlord who carrys the can if the agent gets a " wrong un". Check what referencing system the agent uses and how good it is. And do your own social media vetting. You will be surprised what you find as an " open source" resource.
Sarah Fowler
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Sign Up11:04 AM, 23rd February 2017, About 8 years ago
Reply to the comment left by "Monty Bodkin" at "21/02/2017 - 22:05":
Yes, when I contacted Trust Online this is what they said:
"Possession orders can be registered if they are for a monetary award; however they are only recorded on the public Register if action has been taken to enforce payment of the monetary award"
The question is How can I enforce payment if the tenant doesn't give a forwarding address?
I now understand why his credit report is fine. The law really is on the side of the rogue tenant.