Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Steve Perry
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:35 AM, 5th April 2019, About 6 years ago
Reply to the comment left by Mike at 03/04/2019 - 12:33
Hi Mike
That is it in a nutshell, well put!! I think as this is un-chartered waters for me I've been pondering and overthinking if I'm progressing within the law. I have read so many horror stories with these nightmare tenants and I have messed around too long waiting for this guy to allow me to have my property back. I'm off now to change those locks,get his furniture out, and get the place ready to start working again. Thanks Mike you've been a great help.
Steve Perry
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:47 AM, 5th April 2019, About 6 years ago
Reply to the comment left by Michael Barnes at 03/04/2019 - 13:28
Hi Michael
Well they did appear faulty, I guess they may require changing
but I will now tell him I have repossession and he has one month to collect his things. whilst I make the place fit for human habitation. thanks Michael
Steve Perry
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:48 AM, 5th April 2019, About 6 years ago
Reply to the comment left by Hamish McBloggs at 03/04/2019 - 14:01
I totally agree Hamish, the law needs to be evenly balanced to benefit injustices to the innocent parties
Mike
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:26 AM, 5th April 2019, About 6 years ago
Steve, another thing for future is to give tenants ultimatums in replying to your notices in writing or via text messages, or emails, so everything is on paper or electronic media and can be used as evidence in a court case, ultimatums should be like If you do not respond within certain number of days then you would assume you have abandoned the property and I will then start possession proceedings" so that you as a landlord tried all avenues to contact your tenant and you therefore strongly believed he has abandoned the property.
When I filed for possession under the ground 8, not paying rent for more than 2 months, by the time my hearing came it was 5 months, there was no contact from the tenant, despite many text messages and notices given to him in his absence, and via text messages.
At the hearing the Judge looked at my particulars of claim, which as I mentioned I had forgot to put the words "Ground 8" yet that Judge overlooked this and granted me forthwith possession, only other question the Judge asked was how much rent was owed when I gave the possession notice, and how was it served, So naturally my reply was two months, and served in person in the presence of a witness, this was important as in a later case, another Judge wanted to see the witness statement and also Certificate of Service, it should be filled even if you served by hand in person or left at the property.
And remember of the law says a tenant must surrender keys by handing them to you or leaving it through a letter box, as one of my tenants leaving just did that, and i found the keys as she promised she would lock up after leaving and post the keys through the letter box, same way your tenant may have left the keys posted through the letter box and you found them there and therefore there was no reason for you to doubt that he had indeed surrendered and so you went in and had locks changed, and made the property fit for real HUMAN habitation, I wonder how many tenants such as yours belong to this class of Humans, as most act and behave like animals with not an ounce of responsibility and they come with great big humps, just like the animals who are also protected by laws against cruelty or maltreatment (RSPCA) Similarly we have the Housing Act to protect the Human Habitats with animal trait in their DNA. They are becoming instinct and so the we need strict laws to protect these species of inconsiderate human habitats.
Steve Perry
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:05 PM, 5th April 2019, About 6 years ago
Reply to the comment left by Rob Crawford at 04/04/2019 - 13:07
Hi Rob thanks for your message, the facts at the moment are:
He hasn’t paid any rent for months
He changed his phone number and wont give it to me
He ignored the Section 8 & 21
Didn’t show up in court
I was awarded the Repossession Order on 1st March 2019 and for the tenant to vacate on or before 15th March.
The Courts had the order returned as the letterbox was inaccessible
I sent the order to him via Messenger
I allowed him an additional week until 22nd March 2019 for him to organise himself
An attempted break in took place on 21st March which demolished a window.
The Police were in attendance who could also confirm there was no food or clothes in the property and it appeared abandoned.
I contacted him via Messenger for him to meet me at the property, he then told me he hasn’t been there for over seven weeks. I also have evidence that he let somebody else move in
He then posts on his Facebook account that he has a one way ticket to Zante in Greece on 29th April.
He very rarely replies to my messages, I even offered to move his furniture out for him last weekend as I had a van available, he asked if I could move his bed to his mothers, I did this just to get him out. The unpaid for Brighthouse settee he said he has sold and some one was to pick it up last Tuesday still hasn’t happened.
I fed up, frustrated and sick of trying my best to get my property back, I think looking at these circumstances, don’t I have any rights, I haven’t done anything wrong, but the law appears to protect the parasites of this world.
Derek t
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:03 AM, 6th April 2019, About 6 years ago
Reply to the comment left by Steve Perry at 05/04/2019 - 18:05
Where are you getting £900 for bailiff ?court Bailiff costs £121 from county court and they normally take around three weeks to attend to the property from my experience unless you have been advised differently . Don’t risk taking the property without bailiff visiting get that paper work back to the court first thing Monday morning and wait. As we all know the law is on the tenants side it’s the only way to go in my opinion.
Chris @ Possession Friend
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:29 AM, 6th April 2019, About 6 years ago
Reply to the comment left by Mike at 04/04/2019 - 14:44
' assume ' as they the coloquial saying goes, makes an ASS, out of 'U' and 'ME
as for 'shoulds' well, lets not go there as landlords.
Basically, I'd agree with Rob, Board, up, change locks to make secure, message the tenants saying you've done this for the safety and security of the property and make a County court Bailiff application - which by the way, should be done the Very next day after the date of the court Possession order.
Allowing tenants lee-way when it comes to Possession proceedings is Not recommended. The time for consideration has long since passed if the landlord has had to resort to expensive and time consuming legal methods.
Possession Friend.uk
Mike
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:49 AM, 6th April 2019, About 6 years ago
Indeed I will go along with what Chris has said, secure the place, notify the tenant if he needs to get in then contact him as door locks had to be changed, and book the county court bailiffs, another 3 weeks would just fly by, for the sake of another 3 weeks and £121.00 not worth the risk otherwise.
.
Ela
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:22 PM, 7th April 2019, About 6 years ago
Hello, I have been writing about a nightmare tenant and I received many useful advice. This terrible family moved most of their belongings on the last day of the possession order on the 26th at around 9pm left the keys to the next door neighbor and told her they will come back and take their 2 huge sofas, dining chairs table, wardrobe, insulin for their kid, lots of other bits. Since then I have been in touch with her various times as usual she has been lying ie sending a skip man to take it , her father in law coming etc. Still no action taken. Any idea what is she playing at? What should I do please? Do you think even though she handed over the keys to the next door neighbor and I went in took the keys, video the time and condition and inventory done. Do you think she may come back to say she has not moved out and take me to court for illegal eviction? Is that what she is doing? Could anyone suggest anything please?
Also I am sorry that your tenant left for Greece without giving you the keys , in your situation I would go for the county court bailiffs and have all possibilities eliminated. Just spend a few hundreds as you can not go to high court bailiffs even if want to spend 1k plus if the judge did not give you the option. In my case the rude judge denied me the opinion and would not even address me when talking about a matter which I was a victim of.
Chris @ Possession Friend
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:54 PM, 7th April 2019, About 6 years ago
Reply to the comment left by Ela at 07/04/2019 - 13:22
Handing in keys is = Implied Surrender, see case ;
Artworld Financial Corporation v Safarayan & others 2009
As for dealing with Abandoned goods, see the most comprehensive and practical article you'll find ; http://www.PossessionFriend.uk/abandonded-goods/