Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Steve Perry
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Sign Up11:08 AM, 3rd April 2019, About 6 years ago
Reply to the comment left by Mike at 03/04/2019 - 01:03
Hi Mike
I did run all of this past my legals who told me that someone can rent a property but doesn’t have to live there but I need to have his surrender notice in writing, I did change the locks after I secured the property. After giving my legals the update I was strongly advised to change them back again as this would be deemed as an illegal eviction. Reluctantly, I frustratingly changed them back as I couldn’t see that common sense wasn’t prevailing with this situation. Nevertheless the advice I have received on this forum has been very helpful and gives me ideas as to how to bring this dilemma to the correct conclusion. I will check with my insurers regarding the ‘empty property’ time constraints as well, good point.
Mike
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Sign Up12:33 PM, 3rd April 2019, About 6 years ago
Steve, no one truly knows the exact standing on such things, so we tend to cover all angles unnecessary, so playing it safe costs more money and time, choice is entirely yours, and the risk of not going the proper way is not enormous, probably very little to non-existent in him coming back to sue you.
When I say no one truly knows, even Judges sometimes come up with two different judgements for a same two cases, its happened to me so I am speaking from my experience, where a same Judge ruled out my Particulars of Claim because I did not put reason for possession such as Ground 8, and in another case the Judge went ahead and granted me the possession even though both Particulars of claim (POC) forms were identical but different tenants, and same Judge and same court, two different hearing dates within 6 months of one another.
You may say the Judge may have overlooked on one of the POC forms and granted me possession, yet on another the Judge kindly gave me 14 days to submit amended POC, another date for a hearing set, and then the second time hearing the Judge was very strict and defendant did not turn up despite which the Judge wanted to literally throw my case out, but my barrister did a brilliant job, she got told off for not coming up prepared for the case and not having her papers in order, I was told to shut up when I opened my gob !
Despite which I was granted a possession order giving the defendant 14 days to leave, but guess what, on the actual court Possession order I have been granted an outright possession from the same date as the date of hearing, I cannot understand the logic of even courts.
Michael Barnes
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Sign Up13:28 PM, 3rd April 2019, About 6 years ago
Did you not find the lock faulty when you entered the property, so needed to replace it (and leave a message for the tenant to that effect)?
Did you not find that the property was unfit for habitation, so went back to make it fit?
Hamish McBloggs
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Sign Up14:01 PM, 3rd April 2019, About 6 years ago
There should be a statute of limitations.
Hamish
Mike
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Sign Up16:54 PM, 3rd April 2019, About 6 years ago
If a tenant is no longer living at the place, and has gone more than 2 months, and has not informed the landlord that he is going away on a long vacation, as per terms of an AST agreement and it has been more than 14 days he has not contacted you or responded to any notices you sent to him or left through letter box, then it is clear enough that he is no longer under Section 19A of the Housing Act 1988 as amended Schedule 2 which says "The tenant shall occupy the premises as their main and principle home"
so in this case just kick him out if I were you. No need to give him any notice or hire bailiffs or go to court, let him take you to court and challenge this Act. One could argue that the tenant is no longer occupying the property as his main and principle home so no Housing Act applies.
Mike
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Sign Up17:13 PM, 3rd April 2019, About 6 years ago
Further research into this indicates as follow from the Shelter website:
Occupied as an only or principal home
The tenant must occupy the property as her/his 'only or principal home' for it to remain a assured tenancy.[5] If there are joint tenants, then only one has to be in occupation to maintain the assured tenancy. Where a tenancy is occupied by a spouse or civil partner who is the sole tenant, and that tenant leaves while the non-tenant spouse or non-tenant civil partner remains, assured tenancy status will be maintained.[6]
It is not necessary for the tenant to be living in the property continuously. A temporary absence for a long holiday, to work or to visit relatives abroad, or because of illness or imprisonment may be consistent with continued occupation, however, where the tenant is absent for a long period, this is likely to raise a presumption that the tenancy is no longer assured. In such circumstances:[7]
the onus will be on the tenant to show s/he has an intention to return. The focus will be on the tenant's enduring intention and will not be displaced by fleeting changes of mind[8] (this may be particularly problematic in cases where the tenant is mentally and/or terminally ill and/or has been admitted into long-term residential care)
it will not be sufficient that the tenant has a subjective intention to return, the facts of the case must show that a return to the property is a realistic possibility
there must be physical evidence of continuing occupation like furniture or other belongings, or the presence of a 'caretaker'.
Each case will depend on its own facts.
In some circumstances it is possible for a tenant to pass in and out of assured status by moving back in to the property after ceasing to occupy it as her/his only or principal home, but where the landlord has served a notice to quit the tenant condition must be satisfied at the date of expiry of the notice.[9]
Hamish McBloggs
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Sign Up12:16 PM, 4th April 2019, About 6 years ago
Reply to the comment left by Mike at 03/04/2019 - 17:13
If a 'Caretaker' stays at the property then there would need to be a right to rent check. Home Office only allow 2 weeks max without this check.
At what point can a 'caretaker' in the property that is not on the tenancy agreement claim an implied tenancy?
Rob Crawford
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Sign Up13:07 PM, 4th April 2019, About 6 years ago
Steve, you have mixed advice given above. Now look at the facts! You don't have solid proof of abandonment as such you need to go through the bailiff procedure. If you don't and in a couple of months the tenant returns (because maybe plans just didn't work out etc), you could be taken to court by the tenant for false eviction! If you have new tenants as well, they could also take you to court. What may be considered as common sense maybe attractive to you because it's the easy option you are looking for! Always look at the worst case scenario. Any other approach is risky and from what you say - your tenant will screw you in any way that he can! Maybe he's just waiting around the corner for that opportunity!!
Mike
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Sign Up14:44 PM, 4th April 2019, About 6 years ago
But then again, Steve went to his house one day and he found a bunch of keys having been chucked through the letter box, landed inside the front door, Steve assumed these keys must be the tenant surrendering the property, so there you go Steve, all you need is to keep looking for a bunch of keys, don't care where they come from or who puts them there, you did not see, but you found them there, you then rightly assumed they are from your tenant, a tenant can have as many sets of keys as wants, he may still have the original set you gave him, but you found a set of keys that fits your locks, so you assumed tenant really has surrendered. In you go, clean up and change your locks, put new tenants, let the tenant take you to court, you take a set of keys you found at the place, and see how far can the case roll on,
I am merely trying to say how absurd is the surrender law, it depends on a tenant surrendering his keys and not a court possession order!
And so any landlord can plant a set of keys and later on claim they were from the tenant, how can anyone prove that they were not surrendered by a tenant, and if a tenant claims that he still has a set and has not surrendered, the landlord can say he has his own set as well as the one he found at the property, and what if a tenant had two sets? make sure they look a bit worn out though.?
Mike
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Sign Up15:00 PM, 4th April 2019, About 6 years ago
A tenancy should come to an end and landlord allowed to go into his property if a tenant is no longer occupying the premises and did not attend a court hearing, sure enough the tenant was given long enough notice for instance 2 months notice period , which any landlord would serve on a tenant after he had defaulted rent payments by more than 1 month, and the second month has started which is considered as two months rent arrears, so during two months notice period, landlord does not hear from tenant, no rent forthcoming, so he files a Notice seeking possession order, which then takes another 6 weeks, still no communication and the place looks abandoned, tenant does not turn up at the hearing, court gives immediate possession, that should be it, regardless of any items of furniture and signs of occupation, no rent paid + no court attendance, + no defence filed = property abandoned, immediate possession and landlord allowed to move in and store tenants belongings in a storage for let us say up to a month or even two.
That is exactly what I did, tenant came back and I showed him the door, there is absolutely nothing he can do apart from may be appeal with court to allow him to reenter and reoccupy but I would oppose that as I don't want such irresponsible tenants ever again. he has not sued me, because he has no leg to stand on.
Overall it took me 6 months with no rent paid and no communications what so ever, with what cheek would any tenant claim he has been evicted illegally!