Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up9:47 AM, 22nd January 2014, About 11 years ago
Hi Dean
Don't do it!
If you think the law is an ass now, I can assure you that it could get a lot worse for you.
Chances are this person would get legal aid to claim against you for illegal eviction. The fines could run into 5 or even 6 figures!
I had a similar problem many years ago, see http://www.property118.com/perfect-tenant-evicted-prostitute/29056/
The lesson I learned was to use the professionals if anything like this ever came up again. I know nothing about the solicitor you are using but the best man for the job in my opinion would be Paul Shamplina at Landlord Action - see http://www.property118.com/tenant-eviction/39099/ because he has arranged over 20,000 successful evictions and has seen just about everything there is to see in, shall we say, the darker side of tenants.
Yours is one of the worst situations imaginable for a landlord, I feel your pain and I wish you well.
All the best
Mark
Dean
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Sign Up10:06 AM, 22nd January 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "22/01/2014 - 09:47":
Thanks Mark
Yes our solicitor said the same. I had the Police at my house yesterday also saying that . It kicked off there again last night. Ive just had a 25 min conversation with one of the neighbours. Another window as been put through.
The tenant is in court today so we are hoping for a custodial sentence but the police have told us not to hold our breath.
The neighbour is worried they will set fire to the property which adjoins his . Its a sad state of affairs when the law will protect the rights of drug users above the safety of the lives of decent humans, but that's where we are. Putting these people down should be an option .
Fed Up Landlord
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Sign Up10:10 AM, 22nd January 2014, About 11 years ago
I echo Marks comments. Do not try and carry out an illegal eviction. However frustrating it is ( and most landlords have felt such frustration - although perhaps not in these circumstances) you have to trust the legal advisers to get them out.
What are the Police doing? From your post not a lot. Or not appearing to do a lot. They are either a) Gathering intelligence to raid the place or b) Are aware of your eviction proceedings and are relying on you to do their job.
Although they will not tell you if they are considering (a) then a "restrained indifference" may give you some indication. If the problem is as bad as you say then they should be doing something. Are your neighbours also contacting the police and environmental health? Are there children in the house? If so the local Children's Services should be involved. Your local authority should have an Anti Social Behaviour Co- ordinator. Speak with them. Ask to speak with the Neighbourhood Policing Sergeant or Inspector to discuss your concerns. All these bodies should be working together to help solve this problem. It should not just fall upon you as the landlords. The added bonus is if the police get involved and raid the place it may just give the tenants and their clientele the little nudge they need to move on. In some circumstances the police can raid the premises and get an order which puts the premises out of use as a "crack house" and it gets boarded up. So the police can "evict" your tenant using other legislation when you cannot. If that period of "out of use" coincides with the several months it can take to get them out then at least you will not get the neighbours ringing and complaining.
All food for thought and not an exhaustive list.
Fed Up Landlord
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Sign Up10:14 AM, 22nd January 2014, About 11 years ago
Extract from Waverley Councils website below:
A senior police officer can issue a Closure Notice on premises that they have reasonable grounds for believing that in the preceding three months have been used for the production, supply or use of Class A drugs and is causing serious nuisance or disorder. There is a requirement for the senior police officer to consult with the local authority, and take reasonable steps to identify any person who occupies the premises, controls or has an interest in them.
It is likely that the local police will be liaising with the Council concerning the premises in order to obtain information from staff and residents about drug related activities and associated nuisance. Other issues will be the care and support of vulnerable tenants who have had their accommodation taken over by drug dealers and who will be removed from the property when a Closure Notice is obtained. Staff will need to liaise with the police, Support Officers and Social Workers.
Robert M
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Sign Up10:18 AM, 22nd January 2014, About 11 years ago
Hi Dean
I've also had to deal with this problem, and like Mark says, DO NOT go in and change the locks, as you could potentially get into a lot of trouble. Go down the legal route of issuing court proceedings, using both the s21 and the s8 route (all grounds possible). This can take months, and they can be ripping out all the fixtures and fittings during that time and you are powerless to prevent this as the law offers no protection to landlords in this situation. You may wish to check to see if your insurance policy covers you for the cost of legal action (and what else it may cover).
Another option, not advised but is possible and as far as I know is not unlawful, may be to offer her an incentive to surrender her tenancy, e.g. a cash payment. I have seen this advocated by some landlords as a much cheaper option than following the standard legal action for possession, then warrant of eviction, route. However, it does kind of reward the person for their bad behaviour and gives a signal to other future tenants that they could do likewise. If you do go down this route ensure that the person signs a proper tenancy surrender form, and that this is independently witnessed.
The police do have powers to close down, and board up for 3 months, known drug dealing dens (sometimes known as the crack house rules). If you are happy for them to do this, then go and speak to someone senior at the police station and discuss it with them.
Mike T
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Sign Up10:19 AM, 22nd January 2014, About 11 years ago
Hi Dean,
Sounds like you have been given the best advice, so stick with it and you'll get the tenant out. Don't do anything to give the court reason to side with the tenant. By the way what notice did your solicitor give ? Section 8 or 21 or ?
We are just going through a repossession procedure using sec.21. This expires on 8 February and suspect at this stage that we may have to seek an eviction order. Hopefully after reading all the advice on 118 we should be prepared.
Good luck with your situation, perhaps you'll let us all know how it works out.
Dean
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Sign Up10:24 AM, 22nd January 2014, About 11 years ago
Thanks Gary and Robert. We will certainly look at these options. I think the Police feel powerless but I will look to do this. I have offered her a cash payment but she wants it before she goes so I wont do that.
I have written to Council as I do feel she is being taken advantage of and bullied into letting these people stay there and use it .
Dean
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Sign Up10:25 AM, 22nd January 2014, About 11 years ago
Reply to the comment left by "Mike Thorogood" at "22/01/2014 - 10:19":
I believe it was a s21 . I will keep you all informed thanks for the advice
Richard Kent
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Sign Up10:39 AM, 22nd January 2014, About 11 years ago
Hi Dean,
These are all really good comments here.
One thing which has been mentioned could solve your problems very quickly so please read carefully.
Go to a local solicitor and as them to draft you a letter to the tenant to say that you have submitted a fee(could be equal to the deposit) to the solicitor and that the fee is available to assist the person to find alternative accommodation and that if the tenant leaves, she/he will receive that fee.
The solicitor will ask the tenant to legally surrender the tenancy in exchange for the fee.
You can hand the tenant the letter yourself if you are on talking terms.
You can make a private deal and offer the tenant money to leave but if they don't it leaves you in a difficult position. I suggest you do not make any private deals.
This can be done legally and I know of landlords who do it.
Robert M
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Sign Up10:43 AM, 22nd January 2014, About 11 years ago
I would recommend that you issue the s8 Notice as well as the s21, and don't just rely on the usual ground 8, but also cite the other relevant grounds within the S8 Notice, e.g. grounds 10, 11, 14. In the claim itself you can then put in that you are claiming on the basis of the s21, but in the alternative you would wish to rely upon the s8 Notice. This covers you if for any reason the s21 notice was defective, e.g. wrongly worded, wrong date, etc.