Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Lisé Willcox
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Sign Up23:36 PM, 13th August 2013, About 11 years ago
Bail conditions are placed on the defendant not anyone else.
I doubt the court or the police could get bail conditions to stop the defendant returning home, this is not reasonable to answer Marks query. It does happen in domestic disputes but not where there are two separate front doors.
Racial discrimination is on race... They could be the same 'colour' by the way I think you mean 'ethnicity' though. People of 'colour' is a term used in the USA.
I do not believe LL can be compelled to evict the offender (defendant if pre trial) however if the rent agreement states that unreasonable behaviour etc is disallowed, and I suspect it would be written in there in some format then the LL has a responsibility to consider it, i cant see it being compulsory though. This is a civil matter so the police won't be concerned, however they will deal with ongoing offences which could cause the LL problems... Eg breach of Bail, warrant executions, ie door damage....the fact that future tenants may not want to move in if the LL is not interested in well behaved tenants feelings.
I had this happen with a tenant who had a couple of domestics, an all night party and a police visit. The neighbours complained to me... I warned him that his behaviour was upsetting the road, he behaved for a while, then got into a couple of weeks arrears and I evicted him. I won't have disruptive tenants as it makes other people's lives miserable. I'm fortunate that out of 9 properties in 8 years we have had only one instance. 3 of them are 100% housing benefit, there have been no issues there. I did have an issue with drugs being smoked and anti social behaviour at a neighbouring property to one of my tenants. I did a land registry check, wrote to the owner/landlord and he sorted his tenants before the police got involved. So I have been fortunate.
Jane Wild
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Sign Up14:29 PM, 15th August 2013, About 11 years ago
Reply to the comment left by "Lise Willcox" at "13/08/2013 - 23:36":
Dear Lisa,
You mention evicting your disruptive tenant but presumably you had to allow for 2 months' notice.
I am a landlady who is currently experiencing problems with a tenant who is on licence. He is sharing a house with African tenants. He seems to have OCD - to the extent that he constantly cleans the house and even removes a spoon from the work surface if it is left there by another tenant. He constantly complains that the other tenants are not doing any cleaning but he does not allow them to.
More worringly, there have been 3 incidents where he has shouted at/threatened the tenants and my partner who is also the landlord. On the first occasion I called the Police and they said it was a landlord/tenant matter. On the second occasion, the tenants reported to us about his aggressive behaviour and unsavoury comments to them and he apologised. Last Friday night, he kicked off again and the tenant phoned the Police, who came round but again said it was a landlord/tenant matter.
We have served notice on the tenant but of course it is not easy to find alternative accommodation. In the meantime, the other tenants have told us they are going to leave if he does not. My overriding concern is that there will be more trouble but that again the Police won't get involved. Also, we pride ourselves on the service we give to our tenants but they must feel quite let down to want to leave too.
The person's Probation Officer has said the Police will arrest him because he is on licence - but do we have to wait for another incident? Is there anyway we can get him to leave before the end of the notice period?
Any help you can provide would be greatly appreciated.
Mark Alexander - Founder of Property118
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Sign Up14:40 PM, 15th August 2013, About 11 years ago
Reply to the comment left by "Jane Wild" at "15/08/2013 - 14:29":
Hi Jane
For the benefit of your other tenants, your own sanity and your cashflow if he ends up the only person left in the property, have you considered bribing him to surrender his tenancy?
I appreciate that it doesn't feel right to reward bad behaviour but when needs must ...
.
Lisé Willcox
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Sign Up15:56 PM, 15th August 2013, About 11 years ago
Hi Jane, this is a difficult one, I agree with Mark in a way but the man may take the money and still return demanding his rights.
If the tenant is abusive towards you the police will say it's civil as your motives are to keep the house orderly or defend your interests. If however the tenant approaches you outside of his home and the matter is personal that is possibly harassment as per the Act, however the pattern so far is that you have intervened and he has reacted so that's equal, a bit like a text conversation/argument the police are only looking for direct one sided stuff, the Act was bourne out of the complaints of stalking ... But has proved useful over the years in dealing with
However if your other tenants feel harassed under the terms of the Act then they need to contact the police with a diary type list of events. If they can argue a course of conduct then the police should act upon it. If it is racist the offence becomes aggravated so they should be intrested. It is their home too. You have taken all the legal steps you can as a land lord; you are evicting him. That regrettably takes time. If he does do something racist or under the harassment Act or indeed any offence .. the victim of that offence must complain, not you on their behalf though you reporting it may be used, dependent on local policy.
Personally I'd also be on at Probation to get him out before he is arrested and returned to prison, I don't know their powers however I feel you could argue a duty of care on his and the other residents behalf.
If he is out on licence presumably for a violent offence I would see if there are terms of conditional behaviour for this, the Home Office have released him.
I wish you luck and feel immensely sorry for your other tenants. If you feel that the police are skirting around the issue, then ask for the duty Inspector, this rank deals with complaints. Sometimes a neighbourhood duty Inspector is the better option. If you are aware that your tenants are suffering racist abuse but won't report it, I would suggest you inform the police Inspector, who may visit the victims to check on what is happening. It depends on their local policy.
Regards my tennant... He went into arrears in the end. I gave him two months notice. The day it was 8 weeks of arrears I made a complaint in writing to housing benefit.. Due to the 8 weeks passing the housing benefit was then paid direct. The tenant had sole custody of a young child. I phoned housing and explained that the welfare of the child was paramount and asked them to consider this. They did, a couple months went by, eventually they gave him keys to a flat ten miles away. He therefore had keys to both properties but was in no hurry to move as he had no money to pay a removal firm. We offered to do this for him as we had a truck, it took a day. Before we started loading my husband asked for the keys back and asked that he sign a form stating anything left was unwanted and he was vacating. He had already informed us he would not be taking 5 of the 7 large TV's in the house! He did sign. My husband and the tenant loaded the truck and the tenant was a passenger to his new home. The whole way he was on and off his Apple phone... Anyway all went well and they shook hands and we then took two weeks to redecorate the house taking advantage of the gap we
Installed new central heating, as although the system was adequate it was a back boiler.. It was a good opportunity to do it. One day a neighbours daughter knocked on the door to ask about a tenancy as they knew what had happened and that person became our new wonderful tenant. However the housing office did not pay the last week of rent as there was a cross over... I wrote stating they had agreed to pay the rent direct,I produced the piece of paper he had signed which had been dated and I advised that as we were the primary landlord being paid direct that the HB pay up.... They did, so all n all a little bit of kindness at the end stood us in very good stead indeed. I learnt a lot.
I heard that he defaulted on his next rent and was again evicted, he lives somewhere else now, the child is well however as I am friendly with her grandmother.
This is a long story, I have since made it my policy to try to get on with difficult tenants, I don't think I'd ever cope with an HMO and I'd worry about having offenders on license. I wish you luck with the eviction.
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Sign Up22:24 PM, 15th August 2013, About 11 years ago
Reply to the comment left by "Lise Willcox" at "15/08/2013 - 15:56":
Interesting post Lise. FWIW, the answer to "I agree with Mark in a way but the man may take the money and still return demanding his rights" is to get the tenants signature on a deed of surrender (witnessed) before handing over the dough.
For every one we sell £5 goes to "Chelseas Angels" childrens cancer charity. http://www.tenancyservices.co.uk/products/deed-of-surrend
Lisé Willcox
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Sign Up22:29 PM, 15th August 2013, About 11 years ago
In wondering who this Lisa is.... Lol or is everyone E blind... Call me picky but I is xxx
Lisé Willcox
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Sign Up22:33 PM, 15th August 2013, About 11 years ago
I just saw the idea Dave just put up I will grab some of those ! Nice a charity is involved well done !
Mark Alexander - Founder of Property118
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Sign Up22:55 PM, 15th August 2013, About 11 years ago
Reply to the comment left by "Dave Reaney" at "15/08/2013 - 22:24":
Cheeky link Dave but very relevant so Moderator says YES.
Just one problem, there is a 404 error on your link. For some reason the end of your posts are getting chopped off.
Try posting the link again.
May I have a look at the document please? I promise not to sell or distribute or otherwise abuse your copyright and if I ever need to use it I will happily pay for it. I would just like to see it to satisfy myself if it is to be made available for sale on this website, I'm sure you will understand.
.
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Sign Up23:21 PM, 15th August 2013, About 11 years ago
Link Reposted http://www.tenancyservices.co.uk/products/deed-of-surrender and check your email Mark, I have sent you a download link.
Ian Ringrose
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Sign Up9:23 AM, 16th August 2013, About 11 years ago
The risk with a “deed of surrender” is that the tenant can claim they felt forced to sign it, then it is not valid. Unless the weaker party has independent legal advice, it is very hard from the stronger party to prove that the weaker party did an aciton out of free will.
That is why employers will often pay for their employers (soon to be ex) to have independent legal advice, before getting them to sign a “shut up and leave document”.