Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up11:00 AM, 11th August 2020, About 4 years ago
Another reason why Landlords are telling Shelter they won't rent to HB UC.
Yes I get it, most aren't gonna' shoot the Landlord or Letting Agents windows (Mine would ha ha), yet there is still a risk there with no UC coming in to pay rent, & this is what happens when UC send people past breaking point.
If UC had something set up to talk to Landlord or Letting Agent, who knows, this could have been solved. I have that many cases, they are so easy Primary school lessons to solve, but we the Landlord CANNOT TALK EMAIL ANYONE AT UC WITH COMMON SENSE.
UC excluding the important Landlord from the Housing the tenant process is a recipe for disaster. It brings nothing but trouble not talking to the VERY important Landlord.
Ron H-W
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Sign Up11:37 AM, 11th August 2020, About 4 years ago
I wonder WHEN the landlord will get the property back !!!
Those brothers hadn't yet been evicted - this was simply a notice served by (or on behalf of) the landlord.
(Still needs to go through the courts for this, AND possibly send in the court bailiffs, else deemed to be committing an offence if/when one brother returns from from jail and/or the other returns from the courtroom, to find that there is no access to "his home".)
"Just" need to add grounds 7A, 14 and possibly 17, to the existing grounds 8, 10 and 11.
Also ground 12, because I think this shooting (at a party involved in setting up the tenancy agreement) can and should be considered a breach of an "implied term" of the said agreement.
I hope I'm wrong, but if the court bailiffs daren't turn up at the property for fear of further use of the weapon (which may well not have been confiscated?), then I fear there might be no legal way for the landlord EVER to get the property back.
Beaver
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Sign Up12:01 PM, 11th August 2020, About 4 years ago
Reply to the comment left by Mick Roberts at 11/08/2020 - 11:00
The specifics of shooting are perhaps less important than the general principles:
The majority of landlords have approximately 2 properties, they are small landlords. There are a variety of antisocial behaviours that tenants manifest and the truth is that as a landlord you don't have the *powers* to deal with the antisocial behaviours and you don't have the access *rights* to their data to confirm their eligibility or otherwise for benefits.
I know that the government wanted a more 'professional' private landlord sector and have pursued a tax policy that favours incorporation (i.e. the larger landlords). A larger landlord might be able to equip themselves to deal with some of the problems associated with UC claimants but the smaller landlords won't. In most cases smaller landlords are just not going to take on UC claimants and it is unreasonable to oblige them to.
Mick Roberts
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Sign Up12:40 PM, 11th August 2020, About 4 years ago
Reply to the comment left by Beaver at 11/08/2020 - 12:01
Yes,
Nottingham Licensing said We need ASB pack, I said What's one of them, I don't get that trouble, I han't got a clue how to write one, so I'm not doing it.
I think they listened on that after months of disagreement & have now gave Landlords a link for one.
It's arguably worse for the larger UC Landlord, as I just cannot ring UC up for every tenant. Nigh on impossible.
Good on everyone if they wish to no longer take UC. It needs changing.
Beaver
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Sign Up13:03 PM, 11th August 2020, About 4 years ago
Reply to the comment left by Mick Roberts at 11/08/2020 - 12:40
I think that more accurately summarises a description of the problem than a drive-by shooting.
There've been other discussions of 'benefits tenants' and what you have to do to house them on this site. And in response to those discussions occasionally landlords put up summaries of the procedures they follow to try and ensure for example that the tenants can afford the rent or are eligible for benefits. But the problem is, these procedures are time-consuming, costly and don't adequately protect the landlord from all the risks, e.g. the benefits office reclaiming their rental payments because the tenant wasn't eligible for benefits.
The problem that you have here is that the only people who could possibly know whether the tenant was eligible is HMRC/UC or Tax Credits office, according to where you are, Social Services or NHS. As a landlord you don't have the right to access or check anything unless the tenant agrees that you can and the more data you have to collect the greater the risk under the relevant Data Protection Rules.
As a landlord this makes you vulnerable. Your risks of housing UC tenants are higher, the costs are higher, the level of expertise you need is higher. That's even before an office tells you to send you their [meaningless piece of jargon with nowhere you can look it up] that relates to some part of their process that is not standardised and is any case designed to protect them and not you.
Most landlords just won't bother with this and would have to be forgiven for just not taking UC tenants.
Old Mrs Landlord
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Sign Up14:18 PM, 11th August 2020, About 4 years ago
Anyone who houses or has housed UC claimants will tell you it is a hiding to nothing. You will spend hours and hours of unpaid time attempting to secure a rent which is paid in arrears arrears and falls short of the market rent and may be stopped or clawed back at any time with no explanation. You will incur huge bills and waste hours of your life on phone calls which get you nowhere, spend time and money going on special courses to learn how to deal with the clueless, inefficient, box-ticking government department and end up out of pocket after months or years of stress. A private landlord is not a charity or a social housing provider and cannot be obliged to shoulder these burdens. Having said that, looking ahead in the current situation, almost any of our working tenants could lose their job and need to claim UC so we may find ourselves inadvertently having to rely on the DWP with whom we have no means of communication. At least if we have tenants who have been used to working and paying their way we have some hope they will act responsibly with regard to prioritising rent.
Michael Holmes
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Sign Up15:31 PM, 11th August 2020, About 4 years ago
After years of reading and actually suffering some of the incidents that crop up on this forum and also viewing the plethora of YouTube articles on the general mess the various governments have made of the PRS. I have come to the conclusion that we have been taken over by an insidious left wing cabal that doesn’t want any solutions, only mayhem on a permanent basis, organisations such as BLM and Shelter and Common Purpose have all sprouted from the same left wing swamp. Until something drastic is done about them, Landlords are on a hiding to nothing.
Beaver
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Sign Up16:57 PM, 11th August 2020, About 4 years ago
Reply to the comment left by Michael Holmes at 11/08/2020 - 15:31
It seems to me that the direction recent governments (from both sides of the house) have been heading in is sending landlords the message:
1. Incorporate if you can and understand that you may need to become more professional and need greater critical mass to be able to do it
2. Stop renting your properties out to UC tenants as the risks are disproportionate
3. Stop renting your property out at all if you can afford not to
As the majority of landlords have small portfolios (1-2 properties) this is likely to negatively affect the supply of both permanent and temporary accommodation. Certainly, as most left-wing organisations are populated by people who don't believe in private ownership anyway, in anybody inheriting anything, or in anybody deciding who can live where apart from their preferred model of central bureaucracy, left wing organisations have a vested interest in making chaos worse so that they can go, "....look, look, this private sector capitalist stuff just isn't working." I think they don't want any solution other than "their solution" of nobody owning anything.
It would take both a very able and a very courageous politician to see that and do something about it.
Richie
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Sign Up17:24 PM, 11th August 2020, About 4 years ago
Can not agree more than with the comments on this issue.
Lets start by pressure on the government to be more appreciative of the PRS (after all many of them are no doubt landlords).
Then lets GET RID OF SHELTER and who's management are just making a job for them selves by convincing the Government thay are doing a good job.
Charles Fonteijn
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Sign Up14:20 PM, 16th August 2020, About 4 years ago
If you need to communicate with UC please try this email for landlords only: tpp.enquiries@dwp.gov.uk