Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up9:49 AM, 26th November 2011, About 13 years ago
Its time we left the EU
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Sign Up10:20 AM, 26th November 2011, About 13 years ago
The Membership of the EU has so far cost this Country around £165 Billion and currently costs us around £50 million per DAY.
These unelected commissars have caused us major problems since we have joined in the name of creating a communist superstate to control every aspect of our lives.
They have removed democracy from Greece and Italy and appointed Bankers and Euro Commissars to run the countries.
I have no doubt that this move will not stop at those two countries. Watch out Spain.
The Break up of this massive Gravy Train aimed at world domination cannot come too soon
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Sign Up10:30 AM, 26th November 2011, About 13 years ago
I thought that was currently the case that lenders will not accept affordability on the rental income but now need to show 25K profit in your accounts. That is the case with Birmingham Midshire.
The EU is a dictatorship driven by greedy businessmen. Our forefathers fought in two wars for nothing. We won the war but what is happening now is what would have happened quicker had Hitler won.
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Sign Up10:44 AM, 26th November 2011, About 13 years ago
Hi Neil. At first I misunderstood your position. Reading your first two paragraphs, I thought you were an accidental landlord, renting out your own home due to moving away for work. I thought you were complaining about the massive regulation, fees, costs and complications involved in being a private landlord, which make it not a passive speculative investment for your spare millions, but a full-time job with variable and unpredictable income. It's not an easy career option for the faint-hearted.
The reason landlords ask for credit checks is because they are handing the keys to a property worth tens of thousands of pounds, which is usually mortgaged to the hilt, to a total stranger, who then has the right to live there without disturbance and can do whatever they like with it. The landlord has to jump through legal hoops for many months to eventually evict someone who chooses not to pay the rent and trashes the place. They will have to pay all legal expenses and can whistle for it if they hope to receive any damages compensation from the tenant who only needs to plead poverty. If you rent through an agent, which is a necessary service for large portfolio landlords or those who do not live near their properties, they also need paid for their service, and they take fees from the landlord as well as the tenant.
Frankly, I don't even understand your comment about subsidising the BTL sector with low interest rates? BTL rates are usually higher than residential mortgages.
The current slump has not been caused by the BTL sector, and we are suffering its consequences like everyone else. Meanwhile, as long as councils do not have enough rental properties, and not everyone wants to live in one, or buy their own home, private landlords just provide another option for people who need to live somewhere, and a possible career for those who are brave enough to attempt it. That's all.
Mary Latham
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Sign Up11:49 AM, 26th November 2011, About 13 years ago
Tony I wish that I had said that, excellent well reasoned post thank you.
Most of my tenants are choosing to rent. I have young couples who are saving to travel before they settle down. I have professionals who move around the country to where the work is and need the freedom that renting provides. I have companies who reduce their costs by providing my flats rather than hotel rooms where they have staff who visit the area for a short time. I have people who are unable or unwilling to work and rely on benefits to pay their rent. There are many people who choose to rent in the PRS and as long as a landlord is doing a good job and providing them with a nice, safe home it is insulting to imply that they are making the wrong choice.
I have two couples living in my flats and both would agree with Tonys points about the cost of home ownership they have both told me that they dont want "a mill stone around their neck" just yet. They have a great lifestyle and are choosing to spend their money on holidays, entertainment, cars etc rather than boiler repairs, new bathrooms, furniture and mortgage interest. People have the right to make choices and I am proud that they have chosen to live in my properties.
If you are reading this and you are a landlord please see my Celebrate good tenants blog. December is almost here I this is the chance for us all to grab our 15 minutes of fame and grab some of the media attention away from Rogue landlords and Tenants from hell. Please support this campaign
Mary Latham
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Sign Up11:51 AM, 26th November 2011, About 13 years ago
Mo Very well said.
Mary Latham
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Sign Up11:56 AM, 26th November 2011, About 13 years ago
Yes Svetlana, I would go so far as to say all tenants or would be tenants should sign it too. If I read that Sainsburys were going to be prevented from investing in more stores I would sign a petition to help them because I remember the hassle and cost of food before the days of supermarkets. I also remember the days when people like my parents lived with their family until the loca authority offered them a home of their own. Local authortiies are now struggling to house the homeless and young people have no chance at all of finding a home through them. In Birmingham a person going on the waiting list now who is not high priority will wait 16 years before they are offered a home - that is unless the population of Birmingham increases further which is quite likely to happen.
The PRS gives people another choice no one is forced to rent from us
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Sign Up12:01 PM, 26th November 2011, About 13 years ago
I have currently have one rental property, tenanted by a young couple who are on benefits, who have two young children. They were living apart, each with relatives, which was causing stress and unhappiness. There is no way on earth they could afford to buy a property or indeed be granted a mortgage. I have provided them with a safe, secure home; I reduced the rent, so they weren't too over-stretched to afford it, as benefit doesn't even cover rents in this area. I pay for gas and electrical safety checks, have had to pay more for landlord's insurance, as tenants on benefits are classed as a greater risk, gave them £50 towards furnishing when they moved in..
I am a good landlord. I have chosen this investment as an alternative for a pension in my retirement, so I can provide for myself in old age. It annoys me when ignorant people lump me in with bad landlords, some of whom I have encountered myself, when I was a student and then afterwards, before I saved up for a deposit to buy my first home. Where would my tenants live if they didn't have the option to rent from me? The social housing sector is inadequate and set to become more so, with the Govt planning to increase the subsidy for RIght to Buy, thus decreasing the housing stock. Wish someone had given me a 50% discount on my first home, but that is another story!) Private rented accommodation is a very important option for those who can't afford to, or don't want to, buy their own home.
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Sign Up14:00 PM, 26th November 2011, About 13 years ago
Lots of landlords with multiple properties have gone bust this year in my area of the north east, all it takes is a few tennents not to pay the rent and that happens a lot with these slum landlords as there sick of them not doing repairs and they go down the pan, recently one with 200+ houses went under making it a ideal buying market for the rest of us
It's just scare mungering and I for one welcome the legislation
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Sign Up14:08 PM, 26th November 2011, About 13 years ago
The EU is, financially, a different world to the UK and, right now, not a world I'd want to be a part of. So, they think that locking their stable door after their horse has well and truly bolted- by making it much more difficult to obtain new mortgages- will help clear up their mess? Whatever their reasons, we don't need it here, and this is why:
- it is becoming much more difficult to get any mortgage here in the UK. Commercial decisions by the lenders have seen to that. We didn't need laws passed in another country.
- it is particularly difficult to get a BTL mortgage due to punitive rates and high deposit requirements. The chancers who used to put deposits on houses 250 miles from where they lived without even seeing them are thankfully a thing of the past. Again, a commercial decision.
- The mortgage industry is working very hard to stamp out mortgage fraud, by ensuring that all Chartered Surveyors - who are the best chance of intercepting a bent mortgage- have to be registered. In practice, this means that an established (not necessarily huge) company has to sponsor them. The rogue sole practitioners, who in some cases knowingly allowed these rackets to go through, are being hit very hard. Another result of the UK's resilient commercial sector.
No, we're not perfect, but I for one am proud of our country's independence and ability to respond sensibly to our economic problems; at a time when others, across the Channel and across the Atlantic, are struggling.
I don't want out of the EU but we need to be allowed to make our own decisions to reflect our own business requirements. I say kick this daft, ill considered piece of one-size-fits-all red tape, and everything like it, firmly into touch!