Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Anthony Altman
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Sign Up11:10 AM, 3rd October 2013, About 11 years ago
Well it would be nice to think they are going after the criminals
however considerable past experience would suggest that it is more likely that as usual they will soon forget about the criminals who will be very adept at circumventing the law and hiding their assets and instead chose the soft target of ordinary families who let properties and ruthlessly pursue them for minor infringements and honest mistakes
I am sure ben wants to go after the real culprits and i wish him luck
but after 40 years in this business i know there are those wiith an entirely different agenda
Mark im sorry but you are going to be disappointed these hate mongers will not miiss an opportunity to demonise all landlords and their families expect to see the usual hate fueled propaganda in large doses
Ben Reeve-Lewis
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Sign Up18:20 PM, 3rd October 2013, About 11 years ago
Reply to the comment left by "Anthony Altman" at "03/10/2013 - 11:10":
That the criminal landlords I am after will change tack and go deeper underground is not in doubt Anthony.
That we will have a less than 100% hit rate is also not in doubt.
But I would say to you in response to those comments, that a couple of people in my new multi team have also is expressed is this; “F**k it then. Lets not bother. Let’s just take the money, go home at five o’clock and forget about it. Let these criminals do what they want because what is the point?”
That is the only alternative I can see.
I actually understand that cynical and jaded viewpoint, it’s hard even for me to keep my head up after 23 years of minimal success but what I fail to understand is the connection that you make between attempts to target criminal landlords with an inevitable slide into an approach whereby we transfer our resources to target what you call “Ordinary families” to cover up for our failures.
The very reason that I reject Newham’s pan borough licensing and Shelter’s cartoon villain approach is because I want to support those “Ordinary families” who have invested their life savings into a single buy to let investment who are being ripped off by god-awful tenants who treat them as evil just because they are landlords.
And one of the best ways to support those ‘Ordinary families’ is to take out the criminals who are giving them a bad name and pushing back on the Newham and Shelter view that all landlords are in the same camp as those criminals.
Once we have begun to create a zero tolerance for this behaviour in my borough plan B is to then work with those ‘Ordinary families’ to educate and support them wherever we can.
I totally reject the term ‘Rogue landlord’ and always have. It doenst do enforcement officers any favours. Do I treat the amateur who breaks laws they don’t even realise are there the same way.
In my mental model there are 4 types of landlord:-
Criminals, who just happen to be landlords.
Balggers/chancers who skirt on the fringes of ddgy behaviour but can easily be slapped down.
Clueless amateurs who don’t really know what they are doing.
The rest, decent professional types.
My aim is this.
Drive the criminals out of business – pure and simple.
Use those successes and a big stick to make the chancers up their game and behave themselves.
Educate and support the amateurs.
Leave the pros alone.
I cannot understand why you think that enforcement teams would take out their frustration on decent people.
Ben Reeve-Lewis
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Sign Up19:53 PM, 3rd October 2013, About 11 years ago
I cant help but notice that P118's normally very vocal landlords are being mysteriously silent on this whole thread 🙂
This tells me a lot
Mark Alexander - Founder of Property118
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Sign Up20:03 PM, 3rd October 2013, About 11 years ago
The most vocal (Paul) was banned, the rest are more worried about the mortgages they have with West Brom BS and are on that thread. Where's Mary? Perhaps you could tweet her?
.
Ben Reeve-Lewis
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Sign Up6:47 AM, 4th October 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "03/10/2013 - 20:03":
Haha I wondered where Paul had got to
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Sign Up9:29 AM, 4th October 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "02/10/2013 - 16:44":
Hi Ben,
Fantastic to read what is being achieved by yourself and your colleagues and I am a firm believer of a 'joined up' approach.
As the resident manager for the block of flats in which I live I work regularly with my local borough in terms of ensuring that the flats in which private landlords place tenants in are fit to live in. I regularly use HHSRS to get the council in when a tenant has come to me for advice and help and to date I don't have any ongoing issues when this has been deployed.
These private landlords are not however on council-led schemes but have simply placed their flats with a letting agent (usually closely affiliated with them) which means that they are not immediately on the councils radar.
Whilst I can change this once I am made aware of it (many tenants are not familiar with their rights and English is not their first language) sometimes the problems go on for a long time without my knowledge. HMO'S and Selective Licencing mean that landlords are on the radar from the outset but in my experience there is a gaping hole when it comes to other elements of the PRS, i.e. landlords operating in blocks such as mine.
This is why I still think that a simple registration scheme pan-wide is essential to enable the joined up approach to be built upon a solid platform, particularly when landlords can operate with impunityacross boroughs in this part of the PRS,
Sharon
Ben Reeve-Lewis
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Sign Up10:08 AM, 4th October 2013, About 11 years ago
Reply to the comment left by "Sharon Crossland" at "04/10/2013 - 09:29":
Yeah that’s the point of multi agency working Sharon. There are 21 different enforcement teams in my borough and you never know who is working on what until you trip over the information by accident and an astonished exclamation “I didn’t know you were doing that” Then it’s like loads of pieces of a jigsaw come together and suddenly you have an open door.
When you go to external agencies you find the same thing but they don’t have access to the same information that we do. So partnering up with them improves their powers as well, we now have links to tax fraud, mortgage fraud, police etc.
If we cant get them for harassment we’ll settle for tax evasion, if we cant get them for running dangerous properties we’ll dig up their outstanding arrest warrants for other offences.
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Sign Up16:25 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "03/10/2013 - 19:53":
"I cant help but notice that P118′s normally very vocal landlords are being mysteriously silent on this whole thread"
As a slightly vocal landlord, I've remained silent because what is there not to like?
Not much point discussing something I'm entirely in agreement with.
My only comments are YTF hasn't this been happening already? It's just common dog.
I can understand the cynicism of Anthony but the upside far outweighs the downside. The blasé answer to councils targetting landlords for minor infringements and honest mistakes (and they will do to an extent) is for landlords to make sure they do everything right.
One thing Ben, that has always puzzled me, is why is it so hard to go for criminal landlord owners? (I understand the problem with sub-letters)
Buildings are such an easy target for enforcement, it's not as if criminals can physically disappear into the night with them, it should be a piece of piss. It should even be a self funding growth industry
- Where there's a blame, there's a £1/4M asset to claim.
Clearly I don't understand the complexities of the problem!
Anthony Altman
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Sign Up17:13 PM, 4th October 2013, About 11 years ago
Hi Ben
sorry about my intermittent input but im a bit snowed under at the moment just to clear up any confusion im 100% behind what youre trying to do
i know from my experience that that there a lot of good well meaning TRO,s and environmental health officers out there but they are often undermined by councilors who sometimes have a highly political agenda and are regrettably sometimes motivated by political expediency and a sound bite mentality the simple fact is putting 50 landlords in court on technicalities earns them more kudos than 1 landlord in court for persistent life threatening offences
When i give a talk to landlords i often start with saying when i was a tenant i thought most landlords were a bunch of miserable sour faced cynical old gits and now the wheel has turned full circle and i am a landlord and i still think some landlords are a bunch of miserable sour faced cynical old gits ! the difference is now i know precisely why !!!
Ben Reeve-Lewis
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Sign Up19:06 PM, 4th October 2013, About 11 years ago
Reply to the comment left by "HB Welcome" at "04/10/2013 - 16:25":
“One thing Ben, that has always puzzled me, is why it is so hard to go for criminal landlord owners?”
Thank you so much HBW for asking the $64,000 dollar question.
There isn’t a single reason but what it actually boils down to is:-
• Most of the routes open to enforcement officers are criminal convictions, which means that every single allegation must be proven ‘Beyond all reasonable doubt’
• Tenant/witnesses often lack credibility.
• Tenant/witnesses often can’t stand up to cross questioning.
• The vicissitudes of law can knock so many cases out on technicalities.
Case studies by way of illustration.
1. Hungarian family. Landlord rips up the floorboards of their 1st floor accommodation over a rent argument. They can’t walk in kitchen without risking falling through the floor. I can’t get continuity between interpreters. The law of evidence says the person who interprets at the statement taking must be the same as the one translating at the trial, which will be two years hence….forget it.
2. Just this year a landlord evicts a tenants and destroys all of her personal possessions. I have independent witnesses, ready to go but 1 month before crown court trial the tenant, my chief witness, says she can’t attend because on that date she is ion trial herself for fraud. Chief witness gone.
3. Gang of four men turn up and beat the crap out of tenant. He has been so badly beaten he is bleeding through his eyes. He doesn’t know identities of assailants. I have no evidential connection between them and landlord and even if I did I have no “Reasonable doubt” proof that what they did was at his instruction.
4. EHOs pursue landlord for not having an HMO license. Landlord intimidates everyone into leaving. Not an HMO anymore so no license needed. Landlord leaves the property empty for 6 months, by which time the HMO licensing team have moved on and landlord re-lets as HMO until we find him again, so he just clears it out again.
5. 72 year old man gets notice from landlord. 1 week in an unknown guy lets himself in with a key and says “You’ve been given a month to leave, this is a persuader” and proceeds to beat him about the shins with an iron bar. The old guy ends up in hospital too knackered and scared to be a witness. No witness, no case. Criminal standard of evidence. I don’t know who the assailant was and I can’t prove that the attack was carried out on the instructions of the landlord. I call the landlord, a well-known local gangster and he laughs at me. He says “I don’t know what you are talking about mate”. I have to drop the case.
This is my 2013 folks.
And these are the kinds of reasons why we find it difficult to take these guys out and why I have just today been told officially that I am no longer my council’s TRO but their enforcement coordinator.
Be a criminal landlord in the London borough of Lewisham…………I dare ya…….I double dare ya