Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
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Sign Up19:15 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "02/10/2013 - 19:11":
Haha oh go on then. Now is the time
Ben Reeve-Lewis
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Sign Up19:23 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Jay Jay" at "02/10/2013 - 19:13":
Haha yeah "Agency" is what we should call it.
The thing is that there isnt a one-size fits all model because different councils have different demographics and situations.
London Borough of Enfield for instance has a targetted scheme but it is based on an area thing, because they have whole streets that are affected at a particular time.
My borough doesnt have that. South East London in the late 1800s was quite well to do so there are loads of large properties which give rise to unauthorised conversions into multi lets that we find hard to pick up, so we get a pernicious problem with drugs, cannabis factories (10 a week shut down by EDF) drunks, mental health issues, illegal immigrants and overcrowding.....and thats just the staff haha
Boroughs like Ealing and Hillingdon suffer from beds in sheds, which I dont get much of, so they are utilising satellite technology to track them down.
The Cannabis farm connection gives me a great working relationship with EDF Revenue protection. They go to a shout and call me for info on property ownership, tenants names etc, which I can give them on the spot. When I get called to a dodgy looking place I call them and they are round within 10 minutes and usually discover all manner of stolen meters, hotwiring and theft of supply.
No two councils are the same and we all have unique problems, so a unified national approach would be difficult.
Mark Alexander - Founder of Property118
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Sign Up19:39 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "02/10/2013 - 19:15":
Captions anybody?
I've surprised myself, I've been dying to share this since 2011.
.
.
Jay James
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Sign Up19:40 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "02/10/2013 - 19:23":
I see it now.
--
EDF shutting down drug factories? How so?
Why EDF and not other power companies?
Ben Reeve-Lewis
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Sign Up20:21 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Jay Jay" at "02/10/2013 - 19:40":
UK Power networks control electricity supply in the road, EDF do the road to the meters and the meters are run by the individual suppliers but EDF Often have contracts for a range of suppliers too.
Each meter has what is called an "NPAN" number that is uniquely designated to the meter and the property, if they dont match up then it is a stolen meter, which are freely available on the internet. In these situations landlords will typically charge rent inclusive of electricity bills, thus skimming off the excess, which is called "Theft of supply". I have one landlord I am working jointly on them with who has 52 properties in my borough alone. not a single electricity meter to be found. All hotwired straight to the street. No meter means no fuses to blow so the only thing that can take the overload is the house itself which is in constant danger of catching fire.
Trouble is he routinely houses illegal immigrants, 300 to our knowledge, so they darent complain for fear of being deported. It's a twisted business model that works.
EDF disconnect him and two days later, he has re-let using Gumtree. Estimated revenue theft for him is around £2 million so far.
Guess who is next on my list? haha
Cannabis farms have to be disconnected straight away because they are at constant risk of catching fire which many do. Two in my area in the past couple of months have burned to the ground. luckily nobody was killed and I went out with them the other week on one in a tower block. If it caught fire it's unthinkable. It isnt just a soft target £20 bag of skunk, it's downright dangerous and while I was with them at that one we got a call from the cops that they had found two more in adjascent tower blocks.
I sometimes get criticised in my writings for demonising landlords but that isnt my intention. I just write about this kind of crap I deal with every day. These criminals really are small in number but the havoc they wreak is out of all proportion.
Jay James
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Sign Up21:13 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "02/10/2013 - 20:21":
I think I may have offered some implied criticism of you in the past, I certainly have a different and more positive view now.
I have been a council and civil service employee in the past and guessed you were local government not from your profile, but style of writing.
That's not a criticism, just an observation that makes me smile in remembrance of past jobs.
--
Like another poster this evening, your observations here seem based on London which is different market as I think you recognise and have said.
Still, from what you and others in London say, I think I would be heavily critical of the situation in London if I lived or worked there.
Indeed, Mr £2m cheater should do at least 10 years.
To me, using and abusing immigrants makes the offence racially aggravated.
Whether or not this last point is correct, this person is abusing fellow human beings and should be put away for a long time.
Oh, btw, I hope "that tool of the trade" pic Mark put up here today is erm, fully loaded and waiting to be used on the crooks!
Ben Reeve-Lewis
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Sign Up21:32 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Jay Jay" at "02/10/2013 - 21:13":
Haha, Mark took that picture of me when we first met on a visit to Norwich to exchange notes. He has been dying to use it ever since.
Yeah I vaguely remember us crossing swords in the past Jay Jay but I dont take adverse comments to heart. Forums are a weird way to communicate in a sense and I long ago figured out that umbridge could be taken where in a different environment, say around a pub table, it would have been seen as no more than a bit of light piss taking.
And I agree. The problem I have with the illegal immigrant stuff is it is always their own people who are taking advantage because they know the score. Nigerians take advantage of other Nigerians and Lithuanians do the same. They have a shared language and ex-pat culture in common which makes exchange of properties part of how they live.
On occasions when I do get a complainant from these ex-pat groups you find that they found the property through another church member or a workmate who knew somebody who knew somebody.
The other day I came across a nice landlord who needed to sell his property, He asked his tenant to leave. He liked her but she said she couldnt afford the relocation fees. She went back to him and said she had found someone who would let her move in if she paid him £900. The landlord helped her out with a £900 payment but it transpired that the property was offered up by a guy in her own Pakistani community who her 19 year old son had met at a cricket match. He showed them photos of the flat on his phone. They paid the £900 and guess what.? That was the last they saw of him.
I can only presume that things are done differently abroad.
You would not believe the amount of people I see who have lived in a property for two years, have never been given or asked for a receipt for rent or deposit and who dont even know their landlord's name.
This afternoon I made an appointment for a guy who has just been illegally evicted by his landlord. I'm so snowed with work the earliest I can see him is Friday afternoon. Before he rang off I asked for the name of his landlord (Often regular offenders give me an insight) He replied that it was "Fred"......that's it. How far am I going to get on that? And why did he think it was acceptable to pay thousands of pounds over the past year to a guy called Fred??????????
Sometimes people are their own worst enemies
Jay James
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Sign Up21:41 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "02/10/2013 - 21:32":
£900 disappearing and things being different abroad?
Maybe London is "abroad" lol.
The up front payment where no property exists and false (rather too nice to be true type) photos are used in other areas of the country too.
My guess is that in a home country they may not get up to this, but do it precisely because they know they are away from home / where they cant get away with it.
Not unlike students getting up to all sorts because they are away from home.
Just a guess.
Tenants taking / demanding money off Lls to move out should be criminal.
Just do it by the law or not at all I say.
Ben Reeve-Lewis
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Sign Up21:55 PM, 2nd October 2013, About 11 years ago
Well yeah its a complex subject. People travelling here form abroad dont necessarily know the coup. I have seen adverts on nameless property websites for 2 bed flats in Bayswater for £800 a month when all Londoners know you couldnt even get an outside toilet in Bayswater for that.
On the other hand I think that many foreign tenants know that they are chancing their arm because they dont have recourse to public funds. Twas ever thus for immigrant communities, including probably my own ancestors who were French huguenots arriving in the east end to be ripped off by other French people who managed to get here 2 years before and establish links.
Maybe my 18th century counterparts grew tired of interviewing Huguenot tenants who had been ripped off by landlords they only knew as "Pierre" haha
The tenant I referred to didnt demand the money, she just mentioned it and her landlord who was a lovely bloke just tried to help her out. He made the mistake of trusting an idiot but this is what happens when landlords and tenants try to do it all on a casual basis.
Last Wednesday night I trained 50 of our local landlords on a presentation titled "The top 5 mistakes that landlords make that cost them money" (I jokingly said that number 1 was letting your home through the council haha) But number three was "Dont believe your tenant when they are in difficulty". Housing associations work on the basis that if a tenant is in 1 month's rent arrears, start proceedings. you can always pull them later on but pulling back on false promises doesnt make sense. it costs the landlord more in the long run and the tenant gets in more debt.
Strange advice coming from someone like me but dont cut the slack. Keep things formal and above board, dont do things on a wing an a prayer with a bloke at a cricket match or a landlord called Fred.
Jay James
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Sign Up22:13 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "02/10/2013 - 21:55":
£800! saw on a forum here this evening , (forgot where in London) limits on LHA of £250 and 400 pm. not sure of the details.
Whilst on the one hand I despise any implication of negative comment about non UK persons, I would just close up the borders 100% except for students and holiday makers then take all their biometrics and pics to make sure they leave.
Maybe then the moaning about them would stop. Be interesting to see what would result from that in PRS.
Yep, I'm learning that a casual basis does not work in the long term, little by little as I read this site. It might seem more relaxed at first, but stores up potential trouble.
Its nice to see some realism about tenants and the way it is on the ground.
Its odd how associations (does this refer to social LLs as the same thing?) can issue proceedings after one month. What is it for the PRS, two?