Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
John Gell
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:44 PM, 2nd October 2013, About 11 years ago
Well said Mark!
There's already sufficient legislation to deal with the real rogues who're out to flout the law and take advantage of folks. Government seems intent however on devising new regulation and then failing to enforce it.
Authorities just need to be joined up, and focused, as you've said.
I'm convinced that most poor practice stems from lack of awareness rather than ill intent, so why not use our local and national government resources to raise awareness of best practice instead of hounding those who're already performing well?
DC
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:27 PM, 2nd October 2013, About 11 years ago
Mark, I agree with your thoughts and hopes, however, there is one thing that all of us in this business ought to do more often and that's if we are aware of tenants that are committing crime then we should report it to the appropriate authority.
When a tenant deliberately trashes a property, that is an act of criminal damage and the police are obliged to take action. Likewise, if there are immigration type issues such as the example you gave the immigration authorities will deal with it.
It's unfair to say that the authorities do not work with each other because we know they do when carrying out their regular multi-agency operations, however what I think we do need is a fulltime unit comprising of all of the necessary regulatory bodies.
It needs to be properly organised and set up to cover each County area in England and Wales and with the benefit of utilising the proceeds of crime act to help fund it we need it to be a lasting organisation not just a short lived PR exercise.
Rather than continuing the landlord licencing idea, which seems to be money for old rope, I'm absolutely sure that most respectable landlords would pay a small fee each year that goes towards the running of these hit squads.
I'm sure other users of this site will have their own ideas too but I think we ought to look at the positives of this type of set-up and publically encourage it and get our feelings across to the wider public before it is used as an excuse to bring in licensing as you say.
Jay James
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:05 PM, 2nd October 2013, About 11 years ago
I guess that Newham is an already documented case of punitive and unreasonable, even ridiculous measures.
Is there a link to a quick overview of what's going on there?
Fed Up Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:09 PM, 2nd October 2013, About 11 years ago
DC I admire your sentiments on reporting criminal damage to the police. However having spent 30 years in said organisation then the likelihood of them taking action is negligible. Landlord reports damage after tenant has left. Police arrest tenant if they can find him. Tenant denies damage and said it was his mate Bill who he met in a pub who did it. No witnesses to the damage being committed. No further action. Even if it got to the CPS (Criminal Protection Service) unless you have CCTV of the damage being committed, independent witnesses, and a video confession then they would not run it. Believe me I have been there on both sides of the fence.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:13 PM, 2nd October 2013, About 11 years ago
Yep let's hope that they do this and it's not as you say "Beware the Spin Doctors!" and also that it's not run by bureaucrats who don't know how to project manage something effectively & efficiently!
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:44 PM, 2nd October 2013, About 11 years ago
Well now. Stretching my arms and cracking my typing knuckles I have to go at this.
As Mark will tell you this article was prompted by a chat we had a week or so ago. Regular readers will know I am a tenancy relations officer in a London authority whose job it is to prosecute landlords for harassment and illegal eviction and I am heartily sick of having spent most of the past 23 years hardly ever managing to get any prosecutions because of the vagaries of law, the limits to individual enforcement officer powers, the lack of interest by the police in landlord and tenant issues and the pathetic punishments meted out in the criminal court.
However this does not make me a fan of the Newham model. It comes at a time when councils need to building working partnerships with PRS landlords not alienating them.
Newham’s prosecution rates this year are impressive but the collateral damage of pan borough licensing reaches far beyond the confines of Newham itself in terms of landlords attitudes towards councils as a whole.
Thank god I have managed to persuade the powers that be in my authority to take a different route. We just got funding to start a new scheme of joined up multi-agency targeting of the criminal landlords who we all know, and the properties they own. All this can be done with no more than the costs of employing me as the Enforcement Coordinator, to make sure everyone has the information they need and action coordinated.
Case study for you, and an outline of our first victim.
A landlord who shall remain nameless for now is the subject of numerous complaints. Filling his 4 bed house with 11 units filled with illegal immigrants, and two living in a shed who he uses to dig out an unauthorised basement conversion which is causing the houses either side to lean in.
Police have been called 34 times in 30 days, including an armed response unit following numerous complaints from neighbours of theft, noise and nuisance.
Planning are ordering him to re-convert it back to a single dwelling. He argues it already is but at the same time he has written a bounced cheque for EHO to licence as an HMO.
So far nobody has managed to touch him for a variety of reasons, usually officer’s powers only going so far.
We have had our target meeting for him and on a given date in the next few weeks when all warrants are in place we will raid at the same time. UKBA for the illegal immigrant element, EDF Revenue protection who will disconnect his electricity supply and remove the meter. Building enforcement who will slap him with a notice for the basement, planning enforcement with their reconversion notice, Environmental health about the HMO Licence and most satisfyingly of all, anti social behaviour team have a closure order ready to go and will site-ex his house up for 3 months.
If we get problems of any sort again we can extend the closing order for another 3 months and if he still kicks off we will take over control under a management order and will use his property to rehouse our own homeless cases.
If I can I’ll find a way of grabbing money out of him under the Proceeds of Crime act as well.
As Mr Punch says “That’s the way to do it” and when he is on the backburner we turn to the next idiot on our list, which is quite a long one.
The trick is also to publicise this widely to send the message out, if you are a criminal landlord (Not ‘Rogue’….useless term) you cant operate here.
This approach is the easiest and the cheapest and it doesn’t require anything from the decent landlord community. All we have to do is join up interested parties both within and without the council and break down the barriers of data sharing protocols so we can actually get something done.
Newham is one model but it isn’t the only one.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:05 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "02/10/2013 - 16:44":
AHA - I was hoping you would fess up to this being your baby 🙂
I've been stewing on our discussions for weeks as I'm so excited about what you are up to. Obviously I had to choose my words very carefully, just in case this was still top secret and to ensure I didn't drop you in it, but I'm relieved the cat is now well and truly out of the bag.
Good luck Ben and please keep us in the picture. Your adventures make for great reading and I look forward to updates.
As you can see, this will get the support it deserves from the landlord community and not just the landlord bashers and housing charities (often one in the same as we both know).
Who is handling the PR to ensure that Newham and their followers don't hijack your initiative to support their nasty propaganda?
.
.
Jay James
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:15 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "02/10/2013 - 16:44":
Fantastic! What this person deserves is unprintable.
Hope you get a 100% success.
Jay James
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:17 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Jay Jay" at "02/10/2013 - 16:05":
What's Newham borough up to?
DC
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:38 PM, 2nd October 2013, About 11 years ago
Reply to the comment left by "Gary Nock" at "02/10/2013 - 16:09":
Hi Gary, Yes I know where you are coming from but I always ask those that moan about police inaction, "Well have you ever reported any of these incidents?"
the answer is often, "No, it's not worth it."
However, if many people report the same character(s) then a picture builds up and so on so forth....
You will know that if somebody perceives that a crime has been committed and if they report it to the police that at the very least it is logged. Even if that log goes no further than the control room it is historically searchable and eventually somebody may do something about the alleged offender.
Unfortunately just writing it off all the time like you have done is the proverbial burying of ones head in the sand.
I am aware what the CPS require to even risk running a case but my point is that when a picture has been built up and that person has "come to notice" he or she may eventually be dealt with and other matters may possibly be taken into consideration??
How many times in history has a police patrol stopped a car driver for a minor traffic offence and bagged a serial killer, child murderer, rapist, terrorist etc? If they had the same attitude about not dealing with the law, no matter how irrelevant it may seem, then the real criminals aren't going to be caught and dealt with.