Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up13:05 PM, 24th November 2013, About 11 years ago
Das
Answers straight off the top of my head ....
If you can increase energy efficiency without spending money why wouldn't you?
It reduces tenants bills if you do so they may well stay longer which will result in less void periods and re-decorating costs.
Improving energy efficiency helps to save the planet.
I'm not aware of any research proving that tenants pay much attention of energy ratings but I'm sure some do. They certainly pay attention to their bills though!
If you want to be a good landlord I believe you have a moral duty to improve energy efficiency in your properties.
.
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Sign Up13:13 PM, 24th November 2013, About 11 years ago
Because tenants are increasingly looking for energy efficient homes as energy prices soar.
Because if tenants spend less money on utility bills, they are more likely to be able to afford the rent. I recently wrote on Property Tribes that some households are having to choose between heating and eating.
Because if your property does not have the required energy efficiency, it will become un-letttable when new legislation kicks in in 2018!
Simpulz!
Mick Roberts
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Sign Up13:40 PM, 24th November 2013, About 11 years ago
I'm on my 34th FREE good spec Vaillant boiler so far. Approx 45k for 6 hours work per week for last 6 months. Approx 10 more to go in the existing houses that have non condensors in.
And the feedback I am getting from my slightly less well off HB tenants, is that these latest Vaillants are BRILLIANT. The previous boilers were approx. 8-10 years old Bosch Worcestors 24i's. Good boilers. But tenants say this latest technology, they are much faster to get hot, & more flow at the tap. Which in turn will be cheaper.
My kid has moved into one of my houses which has the latest Vaillant, & she & the missus say the flow out the bath tap is better than my condensor. And I had a real good condensor when fitted 10 years ago, as I have 3 bathrooms, so wanted decent flow. So if these FREE latest boilers are better than what we were paying for several years ago, tenants are gonna’ be happy.
And as Mark says, happy tenants stay. Last few days, I’ve had a few boiler pressures go down, talked tenant into fixing it over the phone, & they are really really grateful to have heating working again, so give ‘em some’at good, Bob’s your Uncle.
Regarding increasing income? Have to say yes, as how many of us (I think I’ve had about 3 this year alone), have had tenants come to us who have left last Landlord ‘cause he han’t fixed the boiler for weeks or months? I just don’t get that, my tenants screw if it’s been broke a few hours. So if we’ve got queue for our houses because we have latest boilers, got to be good for income.
I this week, have had existing tenant move from new Vaillant combi to one of my houses with 10 year old Bosch combi, a massive NO was coming cause of the boiler, till I reassured her, she can have a new boiler in this house too once her Tax Credits come through. And that was the deal solver, which then released her old house up for a lot more income than previously, so again, increase of income.
And we should be taking ‘cause approx 2017, there’s gonna’ be some rules coming in that we ain’t gonna’ be allowed to let if rating less than D or E-Don’t quote me on the exact stipulations. Ok 2018 just read Vanessa’s.
Yes, less bills for them, means less excuse about skint for the rent.
Nearly ALL my households have to choose less heat or food.
Steve Masters
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Sign Up14:50 PM, 24th November 2013, About 11 years ago
Reply to the comment left by "Mick Roberts" at "24/11/2013 - 13:40":
Interesting Mike, what scheme do you use to qualify for FREE Vaillant boilers?
AnthonyJames
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Sign Up21:21 PM, 24th November 2013, About 11 years ago
I've seen no signs that tenants are "increasingly" looking for energy-efficient homes; no tenant of mine has ever asked to see the EPC, and no letting agent I've spoken with has ever been asked either. Tenants may ask about the level of bills, but the utility bills pale into insignificance compared with the cost of council tax and the rent itself. Energy bill are also a minor issue compared with fundamental issues like location, attractiveness of the property and the quality of the decor. Consequently I believe that in strict financial terms, spending money on improved energy efficiency makes no difference to rental income (Das' original query): it really just reduces your yield. Of course I would change my mind if any prospective tenant really said "I don't want to rent your property because the energy bills will be too high", but it hasn't happened yet.
Also, if a tenant is seriously worried that they may have to choose between paying the utility bills or the rent, then this is clearly someone with very little disposable income and not someone I would want as a tenant in the first place. It is not the responsibility of landlords to invest their hard-won capital in order to subsidise a tenant's lifestyle or reduce their outgoings. If I live in a draughty and inefficient old house as the owner-occupier, I don't expect my mortgage provider to pay me money to insulate the house, and I don't see why tenants should expect landlords to do this either.
However, if the property is run-down, needs improvement work and you are being offered a large subsidy to improve the energy efficiency, this is probably worth doing, if only to increase the potential capital value of the property when you come to sell. Annual yield isn't the only factor in your overall calculation of returns, and since all property needs maintaining, I would consider energy efficiency measures as part of a programme of scheduled maintenance.
Mick Roberts
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Sign Up15:17 PM, 25th November 2013, About 11 years ago
U know what, I don't the ruddy name of the scheme ha ha. It's not the ECO thing. I think everyone's doing it now, all the big boiler installers know about it, 'cause they want a piece of the pie. All I know is tenant got to be getting Child Tax Credits below 15k a year or earning below 15k with the Child Tax Credits, OR Income Support/JSA WITH Child Benefit.
There are real slow companies out there & fast ones, I'm using Vinshires in Derby at moment, they just started using Ideal boilers. Other firms are using Glowworm, which I would advise against.
Hardest thing is getting the ruddy proof off the lazy tenants. I have direct numbers to Tax credits now for my latest SUPER LAZY last 10 tenants. Also about 4 years ago, I paid for approx. £20 boilers when they was doing that £400 cash back thing if u bought your own latest condensors. Wish I'd have waited, but hindsight is a wonderful thing. But if someone would have said 'Mick in 4 years, we gonna do EVERY house u have a free £1400 fitted combi', we won't have believed it.
Yes, my tenants have never asked for EPC either.
Mick Roberts
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Sign Up15:21 PM, 25th November 2013, About 11 years ago
I think that Tax credits may be wrong as I have tenant with 6 kids who gets over £300pw 15k pa Tax credits, so with her I think they needed to see Income Support proof as well.
Who feels sorry for me, got loads of tenants moving swapping houses this next 2 weeks & muggins here filling in ALL the HB forms 30 pages each tenant. Going round house filling em in, getting back, scanning, printing, waiting for HB. My, u working tenant Landlords have it easy compared to us paupers.
Mark Alexander - Founder of Property118
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Sign Up15:23 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Mick Roberts" at "25/11/2013 - 15:21":
Does the name "Affordable Warmth Scheme" ring any bells Mick?
That's the one I looked into but none of my posh tenants qualified LOL
.
Mick Roberts
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Sign Up15:32 PM, 25th November 2013, About 11 years ago
I don't know, I'm useless aren't I at proper technical things, although I can do the Rubiks cube, let's see if the English Master Practioner can when we finally meet on our Russian blonde ladies skiing trip one day.
But I will be good to u all, here is details of company I deal with. They are really snided out though, although I have access & numbers of all top people there who I could introduce to my good buddies Mark & Vanessa-Not rest of u though ha ha:
http://www.vinshire.com/free-boiler.php