Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
alanb
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Sign Up12:03 PM, 26th August 2021, About 3 years ago
My local MP, Shabana Mahmood (Lab), has spoken publically condemning the national cladding scandal. However where the local council (also Lab) is the freeholder she is remarkably silent. Our politicians are a national disgrace.
Ian Narbeth
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Sign Up13:16 PM, 26th August 2021, About 3 years ago
Whilst I feel very sorry for people caught up in this, I do not believe that simply asking the Government to pay whatever it costs is the answer. The Government will be ripped off by contractors and end up paying two or three times what it ought to.
The problem is exacerbated by the requirement that even two storey buildings being refurbished need different cladding. This is adding to the demand for materials and workmen and pushing up costs.
Much of what the Government spends will be irrecoverable from so-called "guilty parties" as it will be difficult or impossible to establish fault. There are also complex legal problems in claiming economic losses. Insolvency of "guilty parties" will make much litigation fruitless.
After 4 years Phase 2 of the Grenfell Inquiry has not completed. That will look at responsibility for design failures and the legal cases against potentially responsible parties have not even begun. Legal claims will be complicated where the cladding is "safe" for the building but the general approach means it has to be removed to satisfy insurers. There will be arguments about foreseeability.
I think Government might offer low interest loans to leaseholders, secured by mortgages on their flats. This would give leaseholders an incentive to keep costs down. Otherwise there is a clear conflict of interest with leaseholders happy to agree costs knowing they will be passed on in full to the Government.
DALE ROBERTS
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Sign Up15:42 PM, 26th August 2021, About 3 years ago
I quote from your comment above "The Government will be ripped off by contractors and end up paying two or three times what it ought to."
This is exactly what is expected from innocent leaseholders who did not build, inspect, pass or legislate the rules governing building standards in the UK. All they did was buy into the dream of owning their own home. That dream has become a nightmare legislated with extreme haste by the government into an outright condemnation of the innocent into spiraling costs to protect the corrupt. No other country with cladding installations has acted in this appalling manner. Every effort should be made to expose this scandal including supporting the above plea. The UK government ignores the severity of the situation because attitudes like yours exist.
People who bought homes with fire safety issues would get better after sales service from the company that sold them a faulty iron.
How do you justify your stance when leaseholders are receiving bills amounting to the value of their initial purchase to make right the egregious building standards of their homes.
THEIR HOMES.
Which are now fire hazards valued at nil.
Ian Narbeth
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Sign Up16:42 PM, 26th August 2021, About 3 years ago
Dale
I do not think the Government is at all influenced by "attitudes" like mine. Bad things happen to good people.
I have on this forum criticised Robert Jenrick's ridiculous solution of extending the time limit for litigating. I do not expect the Government will pay for fixing everything and it will take a long time to do whatever it is going to do.
The priority must be to get the properties fixed so that they are saleable. The longer that is delayed the worse for everyone affected.
Given that commercial lenders will require security that most leaseholders cannot offer, the Government is the lender of last resort.
I understand your anger and agree that substantial change is required in the construction industry but we have to deal with the world we have, not the one we would like. If the Treasury was prepared to open the floodgates (hard enough without a Covid - induced recession) it would have done so by now. Grants are available but they are limited. Moreover, I think leaseholders have a better chance of keeping costs under control if they are the employers of contractors than civil servants..
I am sorry to appear hard-nosed about this but my proposal I believe offers a speedier way to sort out this awful mess and makes the best of a bad job..
DALE ROBERTS
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Sign Up16:53 PM, 26th August 2021, About 3 years ago
I am of the opinion that the polluter should always pay. Surely a more equitable solution to this heinous situation would have seen the government offering low interest" loans" to obscenely wealthy stock exchange listed development companies to remedy this scandal instead of passing the responsibility to the leaseholders who are victims of a system not of their making.
Why would you want to make homeowners bear the double cost of debt in home ownership that would take double their lifetimes to service?
I usually enjoy your comments Neil. They are cogent, erudite and very supportive of property owners.
In this instance however you are failing them.
Ian Narbeth
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Sign Up17:03 PM, 26th August 2021, About 3 years ago
Dale
Analogies have their limits. This is not like pollution where the risk was obvious. Even under "polluter pays" if the polluter no longer exists, the cost of clean-up falls on the owner.
If the developer/contractor or whoever might be responsible no longer exists, to which "obscenely wealthy stock exchange listed development companies" should a loan be made? Why would the companies borrow?
I am sorry you think I am failing property owners but this will not be solved quickly if people expect the Government to pay for everything.
Shining Wit
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Sign Up10:50 AM, 28th August 2021, About 3 years ago
Like Dale, I usually enjoy reading Ian's comments (for the reasons has given), but I agree that, in this instance, Ian's views are missing (part of) the point of the problem.
Leaseholders are unable to pay the obscene sums. Nor do they have any control over what the costs are. Nor did they play any part in creating the problem.
Fire risk assessors determine what the risks are, and the managing agents (acting on behalf of the freeholder) find contractors to quote for the work - knowing that all the costs will be passed onto the leaseholder (along with sizeable commission for the agents). Currently, there is a shortage of competent contractors (and some of the same companies/manufacturers helped cause the faults).
There is clearly a conflict of interest here, and the leaseholders are powerless to do anything about it.
The objective, surely, has to be to remediate all the safety risks as quickly as possible - and the only way to do that is for the government to provide the funds up front, manage how the costs are being spent, and then recover the costs from the guilty parties . We must ensure that all necessary works are carried out (there's no point fixing the cladding if the insulation behind it will still burn). The current proposals (BS Fund) only cover a fraction of the costs - with the rest being passed on to leaseholders. If they can't pay, the works can't start.
Do you have £50k readily available?
Do you know (of) anyone that could pay a bill of that size in 28 days?
We now know that Boris couldn't.
Leaseholders didn't create this mess.
The Grenfell Inquiry is gradually unravelling what went wrong - and it isn't a pretty picture. It has shown that leaseholders were not responsible and neither were taxpayers.
It is a government responsibility to expedite the solution/remediation while protecting the innocent.
The current proposals do neither - but the proposed amendments go a long way to doing both.
Please encourage your MP's to support the amendments.
Thank-you.
SW
Edwin Cowper
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Sign Up11:45 AM, 28th August 2021, About 3 years ago
There is no such thing as "the government" when it comes to paying. It is you and me. Is it right that ordinary working people, who may not live in a house they are buying, should fork out? If so, there must be a limit.
The thing which concerns me the most about this is the danger. If the cladding is not dangerous, then what's the fuss about? The lenders should be sorted out by the government on their lending criteria on non dangerous cladding.
"No other country with cladding has acted in this manner" Please tell me which other countries have not acted in this manner and what they did instead.
Shining Wit
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Sign Up10:34 AM, 31st August 2021, About 3 years ago
While it is true that the government doesn’t have any of its own money, it does have access to – and happily spends – a lot of taxpayers money on things which we don’t all agree with (railway upgrades, schools, roads, nuclear power stations, furlough schemes, UC uplifts).
Is it right that working families who do not should fork out for ?
The objective is (or should be), to fix all the safety defects as quickly as possible – and ensure that the costs of doing so are fairly apportioned.
Putting aside, for a moment, the injustice of passing the cost of fixing historic deliberate ‘build defects’ onto leaseholders under the guise of ‘maintenance’, I’d like to highlight a couple of ‘unintended consequences’ of the current proposals.
Works can’t start until all the funds are ‘in place’ – so any delay in securing the funding will delay the remediation.
Contrary to Ian’s comments, Leaseholders will not have any means to control the costs – that will all be ‘managed’ by the building’s Managing Agents who actually work for the freeholder and add commission (10-15%) and charge it all to the leaseholders.
Adding extra obligations onto the Managing Agents (before they pass the costs on to leaseholders) will only delay the fundraising. Similarly, actually sending a bill for £75,000 to each leaseholder is more likely to induce forfeiture, bankruptcy and homelessness (and potentially loss of employment/career in some professions) than it is to result in payment. Ordinary individuals/families are receiving these enormous bills and they will probably not have the odd £50k ‘stuffed under the mattress’.
Thanks to confusing EWS1 guidance/interpretation, many flats now have zero value, so leaseholders have negative equity, can’t sell or re-mortgage and the flats can’t be used as security for any additional loan.
The Building Safety (BS) Fund is a step in the right direction – but it currently only covers some unsafe cladding (‘ACM’). It doesn’t cover other unsafe materials or construction elements (such as dangerous insulation and missing/ineffective fire breaks/compartmentation) and, of course, it only covers high rise flats (18m+), and not lower-rise buildings, that could actually be a greater risk.
There is so much that is wrong with the current proposals, that it isn’t practical to outline it here, let alone give detailed costings of a fairer solution. However, having spoken to a number of affected leaseholders and read assorted blogs and forums, I can say that the current government proposals create a number of issues, whereas the various suggested amendments to the Building Safety Bill go a long way to delivering a quick, fairer, solution – which is, after all, what we should be aiming for.