Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jireh Homes
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Sign Up11:38 AM, 6th October 2021, About 3 years ago
Although Universal Credit is a UK wide system, in Scotland it is possible to arrange for payment of HB element direct to landlord.
Reluctant Landlord
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Sign Up13:08 PM, 6th October 2021, About 3 years ago
This whole post is meaningless. Unless there is a plan going forward to AUTOMATICALLY pay LL's the rent element, IRRESPECTIVE if the tenant requests this or not, it will not encourage new LL's to take on UC tenants NOR inspire existing LL's (who have no doubt had problems in the past where tenants get paid directly and do not pass on to LL's) to take on any other claimants.
A very simple, yet fundamental change like this will start to show to LL's that the government actually sees the big picture here! At present its all about leaving the poop in someone else's patch to deal with.
K Anon
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Sign Up22:49 PM, 6th October 2021, About 3 years ago
I have applied 11 times but the loop holes to avoid UC being paid directly are exasperating. Over 3 months arrears.
Mick Roberts
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Sign Up8:32 AM, 9th October 2021, About 3 years ago
Come on Ben Beadle, top man of NRLA,
These aren't the major issues. I'm biggest Benefit Landlord in Nottingham & I KNOW what needs to be done.
Let's have more voice contact.
We NEED email contact with DWP UC.
I'm trying to get a tenants direct arrears deductions stopped as they have paid their arrears. Tenant don't need to struggle any more than they already doing. I cannot get this extra bit stopped which is coming from tenants UC income.
There is no way for me to tell UC, Please stop paying me.
This is the biggest obstacle tenants face in getting houses, as if Landlord can't talk to UC, he don't put someone with no income in a 100k house without talking to the paymaster & knowing the paymaster is there if problems.
I've spoke to that many high up UC people & their answer all the time is The onus is on the tenant.
And there we have it tenants why u can't secure accommodation. The old Council HB system WORKED cause they communicated & the human beings KNEW if Landlord wasn't allowed to communicate, homeless ensued & the Council Homeless sister department would ring them up & say Look, we got major problems here & 10k bill unless u can get this Landlord paid. Job done.
However UC will not talk to anyone, not even HB or Council homeless.
I've had tenants whose ID been frauded by fraudster & fraduster claimed UC & got the tenants HB stopped. HB can't even talk to DWP UC to say Stop this, we have the genuine claimant in here now. Even HB pull their hair out.
Jonathan Clarke
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Sign Up23:31 PM, 13th October 2021, About 3 years ago
LHA was paid direct to me - No Problems
UC is paid direct to the tenant - Massive Problems
The HB tenant dynamic often struggles far more than the average person to manage their money . Their parents didn't teach them and the education system didn't teach them. So no virtual work coach is going to be able to suddenly change that ingrained mindset and I wont act as the guinea pig for the Gov while they grapple with that concept .
My very first transition from LHA to UC was a recovering alcoholic . They pleaded for me to be paid direct as they knew their own vulnerability . DWP refused and she ended up having her stomach pumped. That was just a taster for what was to come with the disastrous implementation of UC from my viewpoint
When I worked in a job HMRC took my tax directly out of my pay packet as it was more efficient and also they didn't trust me to pay it every month. I had no problem with that . I am a busy person. Society doesn't have a problem with that concept. It helps the world go around smoothly
Pay me direct and i will look at UC again
Don`t pay me direct and I wont
The HB regs in 2010 were amended precisely to allow it to be paid direct because of all the problems with HB not being passed on . That was a step in the right direction . We have gone backwards
The Gov is setting HB tenants to fail by paying them and not us
I see it every day . Its a disgrace
Mick Roberts
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Sign Up8:27 AM, 14th October 2021, About 3 years ago
Reply to the comment left by Jonathan Clarke at 13/10/2021 - 23:31
And then Jonathan, cause no one has taught them, it's up to us the Landlord, to be the Policeman, Social Worker, Psychiatrist, Debt Counsellor, Social Worker, Mental Health worker, Bailiff.
I only had one yesterday, I said I've had enough, u need Mental Health worker, I am only a Landlord, I just want to be a Landlord, I'm getting older too. Is it a crime for me to just receive the rent & get your repairs done, I can't do your stuff too.
I only put this on this week in response to this NRLA post as the 5 week wait in't the biggest issue.
https://www.property118.com/just-as-govt-pulls-20pw-they-have-pulled-away-150pw-securing-your-home/#comments
Yes JC, we had same problem with LHA in 2008 & cause we had human voice to voice contact, HB recognised it wasn't working & they changed tac. It baffles me how DWP UC don't learn from their counterparts. It was only 10 years ago. You're here, I'm here, the houses still here, the tenants still here, we know what's happening, we have experience, yet the MP's, DWP workers etc. get moved about & have no morals or understanding of the real homeless problems & Mental Health problems they cause to the tenants & us Landlords.
Jonathan Clarke
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Sign Up9:03 AM, 14th October 2021, About 3 years ago
Reply to the comment left by Mick Roberts at 14/10/2021 - 08:27Your totally right . I look at why sometimes and I can only think of two plausible theories ( there will be more reasons but I`m so blind with internal rage i probably don't see it lol )
1) PRS went from maybe 2% of the market to 20% in the last 20 years thanks to BTL mortgages becoming mainstream. We have too much power proportionally. You are the biggest HB LL in Nottingham so imagine you on a whim said enough is enough and sold up and served sec 21`s on all your tenants today along with say 5 mates who were well into HB as well and thought the same . You could between you ( I'm guessing ) have 500 sec 21`s landing on the councils desks in which they have to find accommodation for 500 families in the next 56 days under the Homelessness Reduction Act ) It would be a nightmare for them and they would go into meltdown . But rather than work with us they are trying to squeeze us out of the sector all together ( along with sec 24 ) and go back to council houses and the like before they were all sold off . Look at Fergus Wilson in Kent with his 800 units or so. He went a bit rogue and I can understand councils up and down the land saying we have to put a stop to the PRS growing strength. But we are saying work with us work with us but they dont ( see 2nd reason ) I like you have met with my chief housing exec to explain the problem . I have gone to the LL`s meeting. I said put me on a steering committee to see how we can resolve it together. They just shun the idea and do it themselves . They then come up with their Golden Hello schemes and the like and i can see the flaws in it straight away and shout why the hell dodnt you ask me before spending another 50K setting up a new task forces. They just dont listen
2) The staff turnover is so great as they are desperate employers and cant manage people effectively . The newbies get overwhelmed and are totally inexperienced . They just cant cope .I`ve lost count of the ones who i have to teach over the phone about Tier 1 and Tier 2 and what a breach of a tenancy is etc . They cant see that a herion addict is not going to declare that at the JC interview . But if they picked up a phone and asked me for a references I would tell them. Other people take references before they take someone on and pay them a £750 pcm wage ( rent in their case ) so why don't they . They just don't know what they don't know so they just crack giving money to a crack head who holds it together for 10 mins when interviewed . They keep on making mistakes left right and center over an over again then it all comes too much and they crack up and leave. We suffer the tenants suffer the taxpayer suffers . Its a closed mentality by them which says we got to be right so lets bunker down not speak to LL`s as we have the power and can cut off someone benefits at the click of a button . They simply give up caring
And grumpy old men like us becomes their worst nightmare . But we have tried being nice and it hasn't worked so we may well take our money and run and leave it to others to fight their own battles . Then when we are 80 years they will come back and ask us to sit on a newly formed random committee in the Lords about some Housing Reform Bill
And we were say - Sorry mate I`m busy 🙂
Mick Roberts
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Sign Up9:31 AM, 14th October 2021, About 3 years ago
I have had enough. I do wish to sell a lot of my properties & only a month ago met the MP & one subject was him approaching his contacts in the house buying department of the Council to buy 30 of my houses to start with. WITH tenants in & protecting their homes of 20+ years. However Nottingham Council has ran out of money from poor governance.
Me & many mates are selling when tenants leave. However in Nottingham , they just can't get anywhere. And if some of mine are paying £150 pm less than market rent elsewhere, they look at them more expensive rents & think No way I'm staying with Mick where I'm safe.
I keep saying this:
To a degree, let us do as we wish (law permitting), let us evict naughty non paying tenants very quick, then there will be plenty of Mick's & Monty that will say:
What, I can get rid of her in a month if she don't pay?
Ok yes, I'll take a chance on her, I'll house all them people that can't get a house, I'll buy some more houses.
Then tenants will have more choice & if Mick & Monty don't up his game & charge too high rent, tenant will say Screw u, I'm going up road to the Monty's house which is better condition & cheaper.
Then Mick & Monty have no tenants till they improve their houses. As then there will be more competition.
But as it is in Nottingham with all the Universal Credit daftness & Selective Licensing (Labour supported), Benefit tenants can't virtually move any more. No Landlord will take the risk with them.
These Stricter regulations has got rid of the competition that was thinking Why am I being punished when I've done nothing wrong?
I am now not only worried for my tenants any more, I'm really concerned for myself. I can't have all these houses round my neck when I'm 70 with all the new Anti-Landlord rules coming in & going to prison falling foul of a new rule. I want to sell a lot of them now, but the tenants just aren't going anywhere. The rules has made it impossible for them to move. I'm still earning as all my current tenants are good, but I want time, I want to slow down.
Ha ha yes, the Council just don't listen do they. They get everything wrong when it comes to renting houses & put a 22 year old in charge of ringing u who has no morals, compassion, common sense in the best solution to keep the person in their home.
U making me laugh, same here, lost counts of explaining to the new UC staff. I had it again last week with no less than a TOP TOP UC Nottingham Partnership manager. They asking for a tenancy which shows proof of rent. I say what does a 20 year old tenancy which shows £90pw tell u when current rent is £160pw? She says need new tenancy then. AAAAAhhhhhh u don't. U got to ruddy ask the Landlord for proof of rent, he's the only one that can tell u. Some notes below on what I've just learn't about this if anyone wants to use them in their next (rare) dialogue with UC. Don't hold me to this, but I think I jotted it down correctly:
When UC asks for new or recent tenancy with other people on or off or new latest rent increase on.
It's illegal to ask for a new tenancy. It's called an untidy tenancy. Even if woman was partner of man that was on it. Or rent gone up.
Untidy tenancy rules. Existing tenant is still liable for the rent.
Please ask your UC Nottingham Partnership manager XXXXX. She knows u DO NOT need nor ask for a tenancy to provide current rent proof
I've had this same conversation with UC complaints people higher up 3 years ago & they said they will pass the info to all Job Centres to stop asking for new tenancy for proof of latest rent & 3 years later, same mistakes still happening.
Great simple suggestion JC, ask us for the reference. I've had JC manager ring me & say Why did she say she wasn't in arrears when she was? Gees how many more time, they get some more free money to buy kids Xmas presents.
Jonathan Clarke
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Sign Up20:47 PM, 14th October 2021, About 3 years ago
Reply to the comment left by Mick Roberts at 14/10/2021 - 09:31``I do wish to sell a lot of my properties & only a month ago met the MP & one subject was him approaching his contacts in the house buying department of the Council to buy 30 of my houses to start with``
My council is buying up . I have sold them studios to 3 beds . But they will only buy vacant . The hypocrisy is astounding . I say will you buy with a tenant in situ so not to disrupt them and make them homeless . They say No we only want vacant ones so we can fill it with a homeless family !!!. I say let me get this straight you want me to evict a family and their kids and disrupt their whole lives and you put them in B&B and then the next day house another different family in it who is already in a B&B.
They wont answer that direct question but the answer is in effect Yes . Its a sick merry go round Its just to look good in their quotas. I say I wont do it it does not make sense and its a barbaric and a cruel policy .
So as a result - i only sell a property to them which comes vacant naturally or the ones who are happy to be evicted as their goal is to get a council house
Mick Roberts
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Sign Up16:05 PM, 15th October 2021, About 3 years ago
Reply to the comment left by Jonathan Clarke at 14/10/2021 - 20:47
Yes daft in't it Jonathan, but then should we understand it that they want to house their current homeless? But on the other side, if they don't buy these soon, then they will have more homeless.
The Council have no forward sight as the staff sometimes only stay in that dept a year. They don't care what happens after that.
If they bought my houses now, they'd have some assets, a good yield, good tenants, it all makes sense. However they don't do common sense do they. And they'd have no Licensing fee to pay.
Ha ha yes they want us to evict, so they then have two lots. U going through exactly what I've discussed with them.