Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Annie Landlord
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Sign Up11:21 AM, 18th November 2018, About 6 years ago
Just musing on whether two separate sets of legislation are actually necessary. If S8 was amended to include selling, moving back in, abandonment etc, would a separate S21 be necessary?
I'm also thinking that using S21 for arrears, damage or ASB, which is widespread, allows the tenant who IS at fault to walk away with no blot on their copybook. If landlords are forced, due to restrictions on a 'new' S21, to use S8, those tenants will end up with an adverse court ruling and/or a CCJ, with all the attendant effects on their ability to secure another tenancy or credit.
AJ
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Sign Up11:25 AM, 18th November 2018, About 6 years ago
Reply to the comment left by Annie Landlord at 18/11/2018 - 11:21
I used 21,for non payment as instructed by the solicitor,,got a CCJ but the tenant still got another place to rent.
Annie Landlord
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Sign Up11:46 AM, 18th November 2018, About 6 years ago
Reply to the comment left by AJ at 18/11/2018 - 11:25
Another PRS tenancy? Just goes to show that there needs to be a bad tenants database along the bad landlords one. It won't happen, because then the SRS would have to house ALL the bad tenants!
Monty Bodkin
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Sign Up12:02 PM, 18th November 2018, About 6 years ago
Reply to the comment left by Annie Landlord at 18/11/2018 - 11:21
Annie,
Have you ever tried evicting a tenant for ASB using the 'correct' ground? (section 8 ground 14)? It is worse than useless.
Before posting your further musings, have a search and read up on the huge problems faced by social landlords trying to evict ASB tenants. Bear in mind social landlords have huge legal and financial resources compared to the average private landlord.
(For anyone that doesn't know, social landlords normally can't use the section 21 'no fault' process)
Luke P
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Sign Up12:09 PM, 18th November 2018, About 6 years ago
Reply to the comment left by Annie Landlord at 18/11/2018 - 11:21
The BIG difference, for me at least, is the jurisdiction of the Judge...or rather lack thereof (provided the paperwork/process/P.I. has been followed correctly) - the best the tenant will get is 42 days and even then only in exceptional circumstances. If you had a PITA tenant who had pets against the agreement, was smoking in the property, not keeping the garden and causing neighbour disputes then the Judge is unlikely to grant Possession. They'd say that pets and smoking, whilst they may indeed be against the terms of the agreement, are perfectly normal day-to-day activities and in themselves do not warrant eviction. The garden is subjective and logistically a simply and immediately remedied (if the tenant actually bothers to do it) and without a body of supporting evidence, preferably from other authoritative bodies, will not get very far. Add inconsistent rent payments to this and provided the tenant shows willing (by paying a paltry £5/mo toward their arrears), then you're unlikely to leave with a 'win' either.
THIS, is precisely why most LLs forego the monetary loss recovery and get the (almost) guaranteed return of their property under S.21. We are not social workers, nor are we loan companies or a charity. If one customer doesn't pay, you have to stem the flow of the supply of the product and/or replace them with a customer that will pay. It is the same in all businesses...except when you don't settle your account with, say, a builders' merchants, you will be put on stop. Shame we can't do the same with tenants who don't pay their rent on time! People will always prioritise in the order of most hassle first. They know there is little their LL can do in the immediate term, which is why Xmas is always on me and why they will beg/steal/borrow to top up the gas or electricity key (because if you don't, you gets no power).
I've mentioned it before, but is there anything to stop us taking a swipe of a credit card (perhaps from a guarantor), just as a hotel would, for instant redress?
AJ
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Sign Up13:57 PM, 18th November 2018, About 6 years ago
When I finally got rid of my tenant I added their details on this site. http://www.landlordreferencing.co.uk/lifestyle-tenant-referencing/
I don’t know if it does any good, or anyone looks at this site, but I didn’t want anyone else to suffer
Annie Landlord
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Sign Up14:02 PM, 18th November 2018, About 6 years ago
Reply to the comment left by Luke P at 18/11/2018 - 12:09
Couldn't agree more Luke! Judges may well 'judge' no smoking clauses etc in the AST to be unfair conditions. I don't take tenants without a guarantor (not that I've had a change of tenant for years). The reason I was able to evict a tenant one time was because the guarantor, having realised the risk to himself if I went to court, stepped in to negotiate with the tenant to ensure they left the property on the appointed day. The idea of swiping their credit card is an interesting one, but I don't honestly think will fly:)
Now if England cares to go down the Scottish route of providing a model tenancy agreement, but which included the requirement for all tenants to have a guarantor, that would be a move in the right direction!
Annie Landlord
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Sign Up14:09 PM, 18th November 2018, About 6 years ago
Reply to the comment left by Monty Bodkin at 18/11/2018 - 12:02
Yes I know Monty. My musing was whether COMBINING S21 with S8 into a single document has any merit. Is your point that landlords should be allowed to continue to evict tenants without stating a reason? Or that we should be able to continue to evict without going through a court process?
Monty Bodkin
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Sign Up17:47 PM, 18th November 2018, About 6 years ago
Reply to the comment left by Annie Landlord at 18/11/2018 - 14:09
Is your point that landlords should be allowed to continue to evict tenants without stating a reason?
Landlords should be able to gain possession at the end of an agreed fixed term.
Pre section 21, the UK rental market was dire.
Those who fail to learn from history are doomed to repeat it.
Or that we should be able to continue to evict without going through a court process?
Landlords cannot currently evict without going through a court process.
Dr Rosalind Beck
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Sign Up11:53 AM, 19th November 2018, About 6 years ago
It's my understanding that the introduction of Section 21 as a means by which property owners could regain possession of their property in theory easily (but in reality taking far longer than the two months' notice period) is what led to people being willing to take the risk and invest in rented housing. This facilitated the creation of around 2.5 million new homes in the UK for rental. One can only imagine how worse the housing shortage and homelessness levels would be had this not taken place.
Landlords have mostly now downed tools however and very few will create new housing for rental now. This is the exact opposite of what is needed - we need people who are willing to fund the early stages of new-builds and engage in converting commercial premises to residential to be incentivised not vigorously discouraged. Making it harder for landlords to regain possession of their properties will obviously and logically mean that fewer will take the risks of trusting strangers to rent those properties from them. The alleged aim of protecting tenants' rights will have the effect of contracting the market and making it even harder for tenants to find homes. Ditto regarding minimum 3-year tenancies.
I will send my comment to Karen Buck now.