Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Annie Landlord
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Sign Up10:13 AM, 17th November 2018, About 6 years ago
Also, should have said if you know of any different, better systems of repossession, maybe in other countries, please share.
There are some campaign groups out there, who are more radical than the Generation Rent variety, who advocate compulsory purchase of landlords' properties at Right To Buy discounts, to hand over to tenants. Sounds too radical? Maybe, but we need to be involved the the debate over ending S21 any way we can.
AJ
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Sign Up11:53 AM, 17th November 2018, About 6 years ago
The problem as I see it, is we use S21 instead of an S8 as it is easier and quicker to get the tenant out, this gives skewed figures on S21. The S8 needs to be amend to ensure the Tenant is removed regardless of if they catch up or stay just under 2 months behind.
One solutions is the government repay lost rent, damage and eviction costs to the landlord and then reclaim them over a maximum period of five years from the tenants salary and or benefits.
Appalled Landlord
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Sign Up12:12 PM, 17th November 2018, About 6 years ago
Hi Annie
I was puzzled as to how ground 17 - three months of rent arrears - could be both mandatory and discretionary, so I found another source that was updated in May 2018 https://www.mygov.scot/private-tenant-eviction/grounds-for-eviction-assured-and-short-assured-tenancies/
This calls arrears ground 8. It says that three months of rent arrears is a mandatory ground, unless they are due to a delay in housing benefit. So a delay in HB becomes the landlord’s problem. He cannot get the tenant out, unlike social landlords in England and Wales who are evicting because of delays in UC. https://www.bbc.co.uk/programmes/b0bs39ky
It also tells tenants how to frustrate the process by paying some of the arrears before the hearing.
“8. Three months' rent arrears
(two weeks' notice)
If you have three months or more of rent arrears (unpaid rent), your landlord can ask the Tribunal to evict you.
If you still have three months of arrears on the day you go to court, the Tribunal automatically has to order to have you evicted, unless you can prove that the debt is due to a delay in your housing benefit being paid.
If you can reduce your rent arrears to less than three months by the time you go to the Tribunal, it doesn't have to evict you and can decide not to if they think you're trying to clear the debt.”
Shelter Scotland has yet another number for it.
https://scotland.shelter.org.uk/get_advice/advice_topics/eviction/eviction_of_private_tenants/grounds_for_eviction_for_private_residential_tenancy_tenants
This does not just refer to delay in HB, it says “the arrears are not wholly or partly due to delay or failure of payment of relevant benefit.” This implies that if the tenant is sanctioned (at up to 100%) for being late for an appointment at the Job Centre, the HB will fail to be paid in whole or in part, meaning that eviction will not be mandatory.
“Ground 12: Rent arrears
A mandatory ground. If there have been arrears for at least three consecutive months and at least one month’s rent in total is owed on the day of the hearing. [3 months per mygov.scot]
It is discretionary ground if less than one month’s rent in total is owed.
The tribunal must (when used as a mandatory ground) make an order for eviction where:
On the day the tribunal considers the case:
the tenant is in arrears equivalent to an amount equal to or greater than 1 month rent amount, and
has been in arrears of any amount for a continuous period of up to 3 or more consecutive months, and
the arrears are not wholly or partly due to delay or failure of payment of relevant benefit.
The tribunal may (when used as a discretionary ground) make an order for eviction where:
the tenant has been in arrears of any amount for a continuous period of up to three or more consecutive months, and
It is reasonable to evict on account of this fact.
It is not mandatory for the tribunal to make an eviction order if the rent arrears are due to any delay or failure in payment of rent caused by problems with relevant benefit payments.”
It seems to me that if S 21 is abolished and the Scottish system is introduced in England and Wales, it will be another reason to avoid letting to benefit claimants.
Shelter Scotland has another webpage about arrears. It says 3 months’ rent must be outstanding on the day of the hearing but advises tenants to pay a bit off beforehand so the “sheriff doesn't have to evict you”
"8. Three months' rent arrears
(two weeks' notice required)
The landlord can use this ground if you had three months' or more rent unpaid on the day that you were served with the notice of proceedings.
If your case goes to court there must still be at least three months' rent arrears outstanding. Therefore, if your landlord is using this ground, it's a good idea to try and reduce your rent arrears to less than three months' worth before you case goes to court. If your have less than three months' arrears, the sheriff doesn't have to evict you, they can chose not to if they decide this is reasonable.”
Michael Barnes
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Sign Up12:47 PM, 17th November 2018, About 6 years ago
S21 "improvements" (aka restricting when it can be used, or abolishing it altogether) for good tenants need to be balanced by improved protections for LLs against bad tenants.
I do not have a problem with S21 going if S8 is improved.
I think S21 restrictions will come regardless of what LLs say, so we should use these opportunities to identify how the system can be improved to protect LLs from bad tenants as well as protecting tenants from bad LLs.
Just saying "bad for LLs" will not be taken seriously; showing that we are proposing improvements is more likely to be considered.
1. time taken for court processes under S8 need to be greatly improved
a) time to get a hearing;
b) LL should be able to go straight to enforcement of an order immediately it expires, not return to court.
2. New S8 grounds needed, including:
a) Selling property.
b) Abandonment.
3. Disrepair (and probably others) should not be a defence to S8 (especially G8) unless it was notified to LL in writing before S8 was issued and notified to court before the hearing.
4. Court sanctions on tenants who raise spurious defences to get a delay in a hearing or court order.
Luke P
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Sign Up13:00 PM, 17th November 2018, About 6 years ago
Does anyone know the pre-action protocol lenders must follow before undertaking a repossession? If there’s a set procedure (when it comes to arrears, anyway) that is deemed adequate enough to take back someone’s own home, then surely this should suffice for tenants of rented property too. Perhaps an agreement to pause any additional interest and agree a payment plan, but break that and it’s game over.
Luke P
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Sign Up13:02 PM, 17th November 2018, About 6 years ago
Reply to the comment left by Luke P at 17/11/2018 - 13:00
On a separate note, if we loses S.21 and it’s mandatory Possession, I will begin to exit the industry and become exceptionally choosy about who is able to rent from me.
MoodyMolls
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Sign Up9:28 AM, 18th November 2018, About 6 years ago
Reply to the comment left by AJ at 17/11/2018 - 11:53
Yes we lose thousands to tenants who once served an eviction notice stop paying rent completely and generally start mistreating the property and you are left with skip loads of rubbish .
Until this government start making tenants pay for such behaviour it will continue.
Regarding trying to get the monies owed once they have been evicted is near on impossible.
They job hop or change addresses.
When a NI number is known then it should be straight forward for HMRC to do an attachment with employers if a court order is in place.
Instead tenants play the system and the landlord is left with losses in the thousands.
Nobody will admit the crap tenants but speak with the bailiffs the tradesmen etc and the evidence is everywhere.
They want a good PRS then they need to address both sides .
They need to instil pride and accountability back into people instead they encourage and reward scum tenants with social housing etc.
On longer tenancies then tenants should be required to give 2 months notice.
I use both section8 and section21 and most times they have been told to remain until bailiffs by C advice and council.
If they are on benefits then they are very unlikely to be rehoused in the PRS so have no hope of finding another tenancy. If they have trashed and stopped paying rent why should they be housed?
Section21 is needed and should remain , section8 needs speeding up and scum tenants should be named and shamed and refused a house until they have paid .
For social housing all they have to do is a token payment of £5 pcm for six months and they get a house. They could have caused 12000 worth of damage.
Annie Landlord
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Sign Up11:00 AM, 18th November 2018, About 6 years ago
Reply to the comment left by Appalled Landlord at 17/11/2018 - 12:12
Thank you AL for checking the link. I have had the 'new' Scottish arrangements on my laptop since they were introduced. I should have checked for updates before posting the link, so thank you for that. As you say, the '3 months' arrears grounds just discourages more landlords from offering tenancies to benefit claimants and reduces choice for those tenants.
Annie Landlord
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Sign Up11:06 AM, 18th November 2018, About 6 years ago
Reply to the comment left by Michael Barnes at 17/11/2018 - 12:47
Yes Michael, I would agree with all of that. I am being pragmatic - I am pretty sure that S21 in its current form will go. The government is, after all, facing the possibility of an early General Election so will be looking at manifesto promises to appeal to a multitude of non traditional Tory voters - like millions of renters.
Annie Landlord
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Sign Up11:11 AM, 18th November 2018, About 6 years ago
Reply to the comment left by Luke P at 17/11/2018 - 13:02
Good question. As BTL mortgages remain unregulated I thought the procedures to repossess were down to the individual lender. I think many landlords are seeing the possible demise of S21 as the straw that will break the camel's back.