Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up12:12 PM, 27th July 2013, About 11 years ago
Hi LJ
My advice would be very simple, call in another electrician. The fact that your electrician couldn't find the problem isn't a good reflection on him really is it?
As I am the person who uploaded your "readers Question" I can also see that your telephone number begins 01603. That means you are in Norwich which is where most of my properties are.
The electricians i use are GB Electrical, they are very good. Their number is 01263 861064. If you use them please tell them I referred you.
I hope that helps.
.
Jeremy Smith
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Sign Up12:34 PM, 27th July 2013, About 11 years ago
The best thing is to quiz the tenants in depth as to what they are doing each time it trips..this quite often gets to the root of the problem, it is quite often an appliance that is to blame.
Let me give you a humourous example:
Customer tells me every time his wife does the ironing, the RCD trips.
They buy a new iron....still happens!
What does HE do whilst she is ironing?
He goes into the computer room....all his computers and screens, etc, are on surge protector mains sockets.....Arha!!...
These type of mains sockets, to protect the appliance, leak a very small amount of current to the earth...effectively increasing the chance of the RCD tripping....
...so, then, every time the iron's thermostat kicks on and off, the RCD is just on the edge of tripping and finally gives up and trips off !!!
..Nothing to do with the IRON !!!!
I'm an electrician and an electronics engineer, by the way.
Mary Latham
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Sign Up19:00 PM, 28th July 2013, About 11 years ago
There is a really useful little tool that can be used free on the Homestamp web site here http://homestamp.com/electrical-safety/ If you play with it you will see which applicances might overload a socket/installation and cause it to trip - very useful link to pass on to tenants because it also makes them aware of the amount of power each item uses and therefore the cost. This appears on the Homestamp website by kind permission of the Electrical Safety Council.
Something that happened in one of my 1960's flats.
The whole flat was rewired in 2006
Several tenants had lived in the flat which is huge and at times housed 3 sharers.
In 2012 a family of two adults and a baby moved in and we began getting calls to say that the electric system was constantly tripping out usually late at night. This was a problem because the main controls were two floors down and it was the main switch, not the one in the flat, that was tripping.
The Electrician who had rewired the flat called. He found no faults but he said that the amount of power that was provided to each flat from the main service was limited because of the few electric appliances that were used in the 1960's.
I questioned why this should suddenly be happening when there had been no problem with the tenants who previously lived in the flat. He grinned " I expect that this couple are having sex late at night and then having a shower afterwards".. I still did not understand.He explained "The night storage heaters draw power from 1.00am and if the 9kW electric shower is also being used after that time the system will not cope"
What was I supposed to do next? Ask this couple to have sex before midnight?
Silly me, I had to pay £300 to have a new and larger cable run from the mains into the flat and the electrician had to ask the electricity supply company to increase the power to the mains.
I own 3 more flats on the development and I have to tell each tenant that the system will not take the use of the electric shower between 1am and 5am when the storage heaters are also drawing power. They usually look at me as if I am mad to suggest that they may be using the shower at that hour but at least I have not had to spend £900 upgrading the power to each flat!!! Thank goodness there is a rule in the Lease that washing machines,dryers and dishwasher cannot be used after 21.00.
Could this be causing your problems too?
Follow me on Twitter@landlordtweets
Eirian Rogers
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Sign Up15:56 PM, 30th July 2013, About 11 years ago
I worked at an electrical firm for 3 years (albeit not as a sparky) and if your electrician has tested the fixed wiring to be safe then I would lay lots of money on this being an appliance testing issue.
May be a kettle or toaster, heater etc. quite often i have seen it that it trips when the base of the kettle gets a little wet so will only happen once in a blue moon.
Hope this helps
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Sign Up16:11 PM, 30th July 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "28/07/2013 - 19:00":
Very interesting to hear your experience Mary.
To confirm I had a similar situation though not tripping.
My tenant wanted to have a shower which did not need a cylinder as it is a power shower and has small heated cylinder in the loft.
It was determined that the main fuse was inadequate for a simple electric shower.
I obtained an estimate for the works from UK power.............................£90011111111111111111111111111111111111111111
So that including a new electric shower would be about £1500!!!
So tenants now have the original good power shower operating; but it costs them an extra tenner a month in additional electricity bills.
It would take decades for me to receive payback on that.
My electric meter is under the stairs; how they justified that quote I shall never know!?
Mary Latham
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Sign Up17:40 PM, 30th July 2013, About 11 years ago
Just to lighten the load (pun intended) This message on Twitter really made me laugh.
"really enjoyed your comment on Electrics via @Property118 Alas I never shower between 1-5am! 🙁 "
I will not tell you what I replied hahahaha
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is herehttp://www.amazon.co.uk/dp/1484855337
Jeremy Smith
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Sign Up18:54 PM, 30th July 2013, About 11 years ago
Reply to the comment left by "Eirian Rogers" at "30/07/2013 - 15:56":
Of course the fixed wiring can test A-ok on day 1, but then on day 2, after it's been raining, the PIR of an old external floodlight could get some moisture ingress and trip the RCD, for example.
Or a downstairs socket on an outside, solid, 9" wall, could get damp after the gutter has been leaking for years and soaked the base of the wall outside, getting into the socket inside the house.
...The only way is a methodical approach by an electrician who has the patience to consider all of his/her test measurements carefully, again after quizzing the occupiers of the property.
'Dodgy' circuits, as I've described above, will give test readings with clues in!..even when the fault is not there.
There will be low insulation resistance measurements which the canny electrician will decypher and find the problem. !!
..Of course, there's always mice !!! LOL
Chris Best
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Sign Up11:54 AM, 3rd August 2013, About 11 years ago
Reply to the comment left by "Colin Eagleton" at "30/07/2013 - 18:54":
Yeah, it's a real problem when the mice start using the shower after 1 am!
Michael Barnes
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Sign Up22:24 PM, 4th August 2013, About 11 years ago
Is it the main breaker or a single circuit that trips?
If single circuit, then which one?
Causes are likely to be different depending onthe answers to the above.
Main breaker suggests a pak load issue;
single circuit suggests earth-leakage.
I had a problem with a dishwasher.
The drai hose developed a pin-hole leaj and sprayed waterr over the plug and socket. This intermittently caused a short.