Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
terry sullivan
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Sign Up11:24 AM, 21st May 2021, About 4 years ago
Reply to the comment left by The Property Man at 21/05/2021 - 10:50
avoid corporate electricians--too many snouts in the trough
M&SFAN
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Sign Up11:29 AM, 21st May 2021, About 4 years ago
Some electricians are useless. We had one who recommended a complete rewire. Luckily had a friend who knew what was what and he looked at it, it didn't need a rewire at all. Have you tried Nextdoor.com as they do have recommendations of local people. You have to take them with a pinch of salt but may be better than just picking someone out of a list.
Mike
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Sign Up12:46 PM, 21st May 2021, About 4 years ago
Hi Mike, I am also Mike, it may get confusing who is the real one!
where about are your properties
Mike W
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Sign Up16:10 PM, 21st May 2021, About 4 years ago
Mike,
Get a better electrician.
Maybe I have been lucky with mine, but he explains the issues. Recently another landlord in the block (of 4 flats - one owned by the council) asked all landlords to pay their share of fixing the communal electrics. He attached his electricians comments. I asked my electrician to comment. He said if the guy has inspected the electric's where is his report on the problems? I can't comment until I see the fault report. What he is trying to do is get you to pay to fix a problem and then he will issue a new clean EICR. He shouldn't do that. He has been asked to check so he should state what he has found and what needs to be done in writing. Once the report was seen it was obvious the first electrician did not know what he was doing. My electrician had a look on site and provided a much cheaper quote stating exactly what he thought was wrong and what had to be fixed. The council's electrician said, after the matter was sorted, that it was clear that the first electrician did not know what he was looking at whereas mine did.
So like in life there are those who know how to do a job properly and those who don't. The problem is identifying the good uns.
M
Andrew
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Sign Up16:54 PM, 21st May 2021, About 4 years ago
Last year I recorded this interview with an electrician which Property118 shared for everyones benefit https://youtu.be/DFgK3uwkLwM
From how you describe this - it sounds like the electrician may have used this for fishing for work
Given that to undertake the tests and capture recordings they have to connect into wiring at different points I would suggest he hasnt put something back correctly
What you report as fault would have shown up on his diaganostics report you get a copy of and would not have passed
I would ask to review this before you ask his trader body to review the report and a complaint you will be filing
Id suggest this chap may need avoiding in future
Steve Masters
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Sign Up19:02 PM, 21st May 2021, About 4 years ago
If replacing an old consumer unit of "dumb" fuses with a new consumer unit populated with cutouts you might like to consider RCBO's instead of many MCB's protected by a single RCD.
(An RCD is designed solely to protect against earth leakage and an MCB protects only against over-current, whereas an RCBO protects against both types of fault.)
As others have said, RCDs can be quite sensitive to old issues on a circuit and when they trip they can cut out the whole property. When an single RCBO trips out only that circuit is cut out. Less inconvenience for the tenant and narrows down the circuit that the problem is on.
and don't forget to get confirmation from your electrician that they agree to state on the certificate that the next inspection date is 5 years and NOT on "change of tenant".
Saul Smart
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Sign Up0:26 AM, 22nd May 2021, About 4 years ago
Purely to qualify the statements I make I state that I have been a portfolio landlord for 30 years with upwards of 40 properties and also a registered sparks for many years- part of the seemingly hated 'boys club' referred to- its a bit like the 'all landlords are fat cat, rip off, crappy property rogues club' that we are all part of. You see how im going with that one?
Im afraid im unable to answer your questions properly without far greater 'proper' technical information and inspection but I would advise you to avoid a lot of the rubbish spouted here from a lot of the 'know all know nowt armchair experts'.
Training as a sparks to DIY- yeah right!! Made my ass laugh though!!
Asking an electrical supplier or letting agent? Ha!!! Clueless speak by a clueless person for sure!!!
As for electricians and Inspectors increasing charges because of demand?- that could be the case at times but what I have seen this last year is 'a race to the bottom'. People don't want to pay the going rate and the cowboys then do less than 1/4 of a job to meet peoples price expectations. You can see how problems develop there. I dont get involved in these games- people pay the fair and proper price or they can 'go away' I don't argue or negotiate.
Someone commented that new boards are more sensitive. In essence they are correct but with a but.
I think they really mean that RCD units are now monitoring the circuits as well as your MCBs. This means you are now checking for issues between earth and neutral which you never have done before. Document Part P requires testing of all circuits for compliance before changes including board swaps are done. If the electrician carried out the time consuming testing on your fixed wiring before board changing and after as they should have done and its the RCDs tripping then you either have earth-neutral faults on appliances you have connected into your outlets (very common). A PAT test YOU CAN train in two days to do yourself will identify such a faulty item (a few hundred quid for a decent pat tester tho). Its not the electricians fault if you have one or two dodgy appliances you have connected.
Or you could have a problem with a lazy sparks who didn't follow the Part P and BS7671 required testing to your circuits beforehand and then end up in the doo doo after board changing due to earth-neutral faults that have been in your fixed wiring for years without your knowledge- no devices ever checked for these faults before and they dont stop your installation working and MCBs only check live-neutral and live-earth issues just the same as old wireable fuses. Then they try to blame you or your installation and you're no electrical inspector- you're clueless effectively at their mercy. So this is where problems start. Open loops on rings should also have been picked up pre change by way.
By the way if any of these faults exist in your fixed wiring after changes then the alterations (board changes) were done without regard to the regulations stated above and this is serious.
If you have suspicions you are being taken for a mug you should first of all tell your electrician and give him the right of reply- its only fair and is the first step of recourse.
If you are still not satisfied you need to contact his regulatory body- e.g NAPIT, NIC, Stroma, Elecsa etc- Im assuming you checked these guys credentials in the first place- by the way out of interest since 2005 only one person has requested to see my identity card! How many customers check the credentials of both gas men and sparks?
You should report your concerns to the registration body concerned and these should pick up your cause.
They can investigate and force bad workmanship to be put right and hammer any installer not following regs. This is your first steps to recourse.
But no- what you originally posted doesnt sound right but as say dont be seduced by the unhelpful 'help' regularly posted.
Happy Landlord
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Sign Up10:10 AM, 22nd May 2021, About 4 years ago
I have had exactly the same issues to which you can add some agents who are also taking a commission!! When I have questioned some of the comments on the reports the estimate has suddenly reduced substantially. I also have had the same thing with holiday lets the RCD's are too sensitive - the individual circuits on one occasion were not tripping but the mains switch was. I never have had any time for either Gas Safe or now the electrical contractors - it is largely a money generating exercise and nothing to do with tenant/client safety. As usual landlords are seen as a soft touch. You have poacher turned game keeper which is always open to abuse. The whole thing is badly thought out and arranged - I would never put any of my tenants at risk but do not need an electrician who is on the make to turn me over.
Allshepdog
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Sign Up10:21 AM, 22nd May 2021, About 4 years ago
to pre-empt the current exorbitant charges being demanded for remedial works and then paying twice for a re-inspection. From my recent experience I've now cottoned on to asking for an initial quote for the necessary remedial works required for a final satisfactory EICR
Landlord Phil
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Sign Up11:39 AM, 22nd May 2021, About 4 years ago
I have a lot of properties & a regular spark that I'd rather pay to travel than have a local do it. Get a recommendation & pay him well. You'll be glad of the honesty in the long term