Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Shears
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Sign Up23:07 PM, 16th February 2021, About 4 years ago
Only a matter of time if it doesn't exist already. I intend to be out of here ASAP.
steve p
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Sign Up23:33 PM, 16th February 2021, About 4 years ago
Reply to the comment left by Seething Landlord at 16/02/2021 - 22:49
If you read the recipient guidance of the IET model forms which is the basis for all forms it states:
The purpose of this Report is to confirm, so far as reasonably practicable, whether or not the electrical
installation is in a satisfactory condition for continued service (see Section E). The Report should identify
any damage, deterioration, defects and/or conditions which may give rise to danger (see Section K).
I will avoid going into specific regulations numbers for number of sockets, this is down to interpretation and there are specific guidance in I believe the onsite guide however that is a guidance, what would be ok for one old lady living on her own will not be suitable for a family of 6. Yes its all very woolly but its that way for a reason, it is up to a qualified and competent person to decide. However I will quote electrical safety first which are experts that have interpreted those regulations and provided guides for electricians carrying out EICR's, if you look at the best practice guide 4 on page 17 it states:
Inadequate number of socket-outlets.
(Note: A Code C3 or, where appropriate C2,
if extension leads run through doorways,
walls or windows, or under carpets, or are
otherwise being used in an unsafe manner)
By the way I am a landlord and fully qualified electrician. I cannot comment on the particular property but I can confirm that number of sockets can be taken into account, I have seen kitchens with one double socket, I would C3 that because clearly for most people that is not sufficient, if however I find loads of extension leads used in an unsafe manor such as one ran over the the hob then yeah C2.
Hope that helps clear it up..
clarkydaz
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Sign Up14:13 PM, 17th February 2021, About 4 years ago
Reply to the comment left by steve p at 16/02/2021 - 23:33
Steve, would the C3 for extra sockets have to be done for the deadline, or could it be held off until hopefully they leave after s21?
steve p
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Sign Up14:27 PM, 17th February 2021, About 4 years ago
Reply to the comment left by clarkydaz at 17/02/2021 - 14:13
C3 is a recommendation only... You don't have to do it at all, only C2, C1 and FI will cause an unsatisfactory report which then need to be rectified within 28 days.
I would not worry about it too much, if its empty and your going to redecorate etc then yeah that might be a good time to add some extra sockets but no real hurry.
Seething Landlord
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Sign Up0:06 AM, 18th February 2021, About 4 years ago
Reply to the comment left by steve p at 16/02/2021 - 23:33
Steve, thanks for your reply, which raises several important issues, not least of which is the question of whether the standard EICR (a) meets all the requirements of The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 and (b) in some respects goes beyond what is actually required.
For ease of reference the following are the relevant bits of the Regulations:
[2. In these Regulations—
“electrical installation” has the meaning given in regulation 2(1) of the Building Regulations 2010;
[N.B. “electrical installation” means fixed electrical cables or fixed electrical equipment located on the consumer’s side of the electricity supply meter; (Building Regs 2010 S2 (1))]
“electrical safety standards” means the standards for electrical installations in the eighteenth edition of the Wiring Regulations, published by the Institution of Engineering and Technology and the British Standards Institution as BS 7671: 2018;
3.—(1) A private landlord who grants or intends to grant a specified tenancy must—
(a) ensure that the electrical safety standards are met during any period when the residential premises are occupied under a specified tenancy;
(b) ensure every electrical installation in the residential premises is inspected and tested at regular intervals by a qualified person;
(3) Following the inspection and testing required under sub-paragraphs (1)(b) and (c) a private landlord must—
(a) obtain a report from the person conducting that inspection and test, which gives the results of the inspection and test and the date of the next inspection and test;
(4) Where a report under sub-paragraph (3)(a) indicates that a private landlord is or is potentially in breach of the duty under sub-paragraph (1)(a) and the report requires the private landlord to undertake further investigative or remedial work, the private landlord must ensure that further investigative or remedial work is carried out by a qualified person within—
(a) 28 days; or
(b) the period specified in the report if less than 28 days,
starting with the date of the inspection and testing.
(5) Where paragraph (4) applies, a private landlord must—
(a) obtain written confirmation from a qualified person that the further investigative or remedial work has been carried out and that—
(i) the electrical safety standards are met; or
(ii) further investigative or remedial work is required;]
1st point: Note the meaning of “electrical installation” which defines what needs to be tested and inspected – how can this possibly be interpreted to include the presence of extension leads? If the Best Practice Guide that you have quoted from is correct and the adequacy of the number of socket outlets is to be determined by the number and use of extension leads at the time of the inspection it is extending the scope of the report to include something that has nothing to do with the safety of the fixed electrical cables or fixed electrical equipment and should not therefore be included in a report designed to meet the requirements of the Regulations. They might in fact have recognised this because it says on page 4 “The report may be required for one or more of a variety of reasons, each of which may impose particular requirements or limitations on the inspection and testing”.
2nd point: When the inspector assigns a C1 or C2 code he is stating as a fact that the landlord is in breach of the duty under sub paragraph (1)(a) and is therefore potentially liable to a penalty of up to £30,000. “Wooliness” is not acceptable, nor is leaving it to the whim of the inspector, however experienced he might be. If the Wiring Regulations specify the criteria for determining whether the number of socket outlets is adequate we all need to know what they are – once a C2 has been assigned it is too late. If they don’t, the matter should not be mentioned at all in the report.
3rd point: You quote “The purpose of this Report is to confirm, so far as reasonably practicable, whether or not the electrical installation is in a satisfactory condition for continued service”, but that is not the purpose of the report required by the Regulations, which is to confirm that the electrical safety standards are met.
No mention of “so far as reasonably practicable” the requirement is absolute and continuous throughout the period when the property is let.
Luke P
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Sign Up3:07 AM, 18th February 2021, About 4 years ago
Reply to the comment left by Seething Landlord at 18/02/2021 - 00:06
Slightly off-topic, but still EICR-based (and I will attempt to get the detail tomorrow)…two colleagues were part of a webinar yesterday with NAPIT who said, categorically, that certificates last for five years and *not* until ‘change of tenant’ as a couple of ours read and other electricians around the country have done. I mention this as evidence of more woolliness, particularly when the penalties are high.
I’d urge all LLs to check they too don’t have certs with the same expiry, thinking they’re 5-yearly.
Seething Landlord
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Sign Up14:34 PM, 18th February 2021, About 4 years ago
Reply to the comment left by Luke P at 18/02/2021 - 03:07
It has long been recommended that a visual inspection of electrical fittings and appliances should take place on change of tenancy but it would have been an easy matter to include in the Regulations a requirement for a new EICR at that point if that had been the intention.
Reg (3)(a) says that the report must give the date of the next inspection and test. Is "change of tenant" a date?
"(2) For the purposes of sub-paragraph (1)(b) “at regular intervals” means—
(a) at intervals of no more than 5 years; or
(b) where the most recent report under sub-paragraph (3)(a) requires such inspection and testing to be at intervals of less than 5 years, at the intervals specified in that report."
I would interpret that to mean that there must be a clearly stated date, based presumably on the condition of the electrical installation, which is the explanation that I have seen given in other discussions for a period shorter than 5 years.
There is some overlap with the HHSRS guidance which mentions adequate number of appropriately sited electrical socket outlets as a way of reducing hazards but that does not seem to be a reason to include it in the EICR. The difference is I think that the EICR, at least for the purposes of the Regulations, should be restricted to assessing compliance with the Wiring Regulations, whereas inspections to assess HHSRS matters need to take account of the way in which the premises are used at the time i.e. including the number of residents, use of extension leads etc.
So there may well be a need to provide more socket outlets in particular situations but on general safety grounds rather than to achieve compliance with the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 (unless the Wiring Regs include something that has not yet been mentioned).
steve p
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Sign Up15:29 PM, 18th February 2021, About 4 years ago
Reply to the comment left by Seething Landlord at 18/02/2021 - 00:06
Ill try to answer your points but it does get technical...
point 1: The issue is if you look at BS1363 a double socket is rated at 20A, this is because it is recognised that you would generally never reach the maximum of two plugs (2x 13A = 26A), If you put in two extension leads and overload the double socket then it does have an effect on the overall electrical installation. You also need to understand that a 13A fuse in a plug is designed to allow overvoltages for short periods as electrical equipment such as fluorescent lights or motors have an inrush of current. The issue is that a 13A plug will take way more than 13A before it actually blows. Portable heaters are the worst but you can see how the electrical installation could be overloaded by use of too many extension leads so thats why it needs to be taken into account.
Point 2: I understand the wanting it to be black and white but that is impossible in the electrics if we didnt then every electrical installation would have to be totally overkill and cost a fortune when its not needed. Its not at the whim of an inspector, there are lots of guides but it is down to the inspectors professional opinion based on their qualifications and experience, remember what you are doing is transferring the liability from you as a landlord on to that electrician, 95% of an EICR should be the same whatever the electrician used, however there is 5% of areas where there is some debate and a lot depends on the situation which is where the electrician needs to use their judgement, I personally think there are too many domestic installers doing EICR's that they should not be doing, there should be clearer requirements but that is political. The story within the electrical industry is; The government after Grenfell wanted electrical safety checks, they looked at the electrical industry and saw EICR's and PAT testing, Grenfell was caused by a fridge-freezer, they were going to demand PAT testing however they realised most properties are rented unfurnished so would not help so they chose EICR's which wont do what they wanted and I agree it was the quick easy option and EICR's were never designed for landlords but I dont think its a bad thing as it will improve electrical safety, I do think its odd that as an owner occupier its recommended every 10yrs yet as a rental property that I think gets less messed around with, less DIY bodges its recommended every 5yrs which is what they went with.
Point 3; The regulations were written by bureaucrats that dont understand EICR's or anything electrical and is appallingly worded.
steve p
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Sign Up15:36 PM, 18th February 2021, About 4 years ago
Reply to the comment left by Luke P at 18/02/2021 - 03:07
Ok I can clear this up..
It is recommended and always has for i dont know how long within the electrical industry that rental properties have an EICR at least every 5yrs and at the change of tenancy... This is recommendations as a guidance and form no legal basis which is why we never had to comply before.
The EICR at least every 5yrs was written into the new electrical safety PRS regulations brought into force in 2020, this means checks at least every 5yrs are now a legal requirement... The recommendations from the electrical industry remain the same..
I would say at the change of tenancy do a visual inspection, look for any damage etc, if you see some alterations or damage then yeah it probably is a good idea to get a new EICR done. If the last EICR was done 3-4yrs+ ago then given its a lot easier to do them when the property is empty, it might be wise to do an EICR but that's just my recommendation.
Paul Shears
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Sign Up15:42 PM, 18th February 2021, About 4 years ago
Reply to the comment left by steve p at 18/02/2021 - 15:29
Spot on. The problem that keeps being danced around here and elsewhere is the utterly absurd belief that just because someone is trained, qualified and extremely experienced in some area of employment, they have sufficient judgement to do the job even remotely well, if at all. Currently I am trying to find someone capable of installing a garage door and after meeting half a dozen who have been doing the job all day and every day for years, I can’t. A school child could do a better job of assessing the work required than these people. Some of my friends and I have learned this the hard way.