Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander
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Sign Up9:53 AM, 8th May 2015, About 10 years ago
Hi Nicola
Do you know why your landlords wants you out?
It seems very strange to me that any landlord would want to want to evict such a perfect tenant. If he's looking to sell up I'd have thought he would do better selling a property of the nature you've described as tenanted.
The fact you've been there for 25 years also makes me wonder whether a section 21 notice is actually valid anyway.
Are you absolutely certain that your tenancy is an AST?
Has anybody looked into this for you?
Have you considered bypassing the agent and talking to the landlord directly?
.
Mark Lynham
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Sign Up10:21 AM, 8th May 2015, About 10 years ago
if it was done by the landlords solicitor then one would hope that it has all been done correctly.
Im puzzled as to why you think the landlord should offer you compensation just because he wants his property back? and morals and fairplay? just gets me that people are so quick to have a pop at landlords...
I totally get how you must be feeling but i dont think targeting the landlord like this is very fair....unless he has done something wrong of course.
Paul Franklin
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Sign Up10:52 AM, 8th May 2015, About 10 years ago
If your tenancy began before Feb 1997 the default position is that it would be an assured (non-shorthold) tenancy. Unless you were specifically made aware that is was to be an assured shorthold tenancy. I suggest you find you initial paperwork from 25 years ago if possible. If not, ask them to provide evidence that it is an AST not an assured tenacy. You can't use s21 with assured tenancies.
Note that if you have signed an AST since you initially moved in, perhaps after 97, this does not magically change the assured tenancy to an AST, it stays an assured tenancy unless a specific form is completed and you declare that you want the tenancy to change from an assured to an AST.
wayne carson
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Sign Up10:54 AM, 8th May 2015, About 10 years ago
Unfortunately this is the risk of renting a property instead of owning. It is naive to think that a rented property is a property for life. I get the despair that you must be feeling but as long as the notice is correct then there is little point in trying to fight your cause to stay. the landlord/agent has fractured the trust that you once had forever.
That said never assume that work done by a solicitor is correct just because they are solicitors! I often take up the mantle from failed possession proceedings initiated by solicitors. Unless they are specialist property lawyers the chances are that a junior in the company has been given the work as it is beneath a partner to deal with trivial repossessions. There could be basic errors in the documentation that even they are not aware of. Speak to Shelter and they will look over the case to see if you can contest.
I agree with Mr Alexander double check if you are actually under an AST afforded by the Housing Act 1988. You could be under a protected tenancy which means a section 21 is not a valid means for eviction. Ultimately if all documents are correct and in order, if you play the system to its fullest then it can take up to 5-6 months for an eviction to reach its conclusion. ( bailiffs turning up at the door ). I would not advise this as costs can be awarded against you.
My advice is simply to look for new accommodation and the landlord will provide a blinding reference for you, contest and you will struggle.
AnthonyJames
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Sign Up11:17 AM, 8th May 2015, About 10 years ago
Following up Paul's advice, assuming you can find your paperwork and can demonstrate the legal status of your tenancy, I suggest you then go to Citizen's Advice and/or see a solicitor. You could also ask the owner's solicitor to demonstrate that the tenancy is an Assured Shorthold Tenancy and that the Section 21 notice is valid. This doesn't need to come across as all bolshie: just explain that you want to check your paperwork ties up with the owner's.
I'm sure it will also help to ask why the landlord has given you notice: perhaps he or she also owns the commercial premises and is selling up both units. If you can get a conversation started, you may find the landlord isn't that anxious to get you out in 2 months, and it's just the solicitors being officious. If so, you could ask politely for more time to find a new home, and perhaps some compensation for your redecoration works (equally, you were fortunate to have the freedom to do this: most landlords don't allow it because it causes so many disputes).
I have sympathy with your position, but in the end the property does not belong to you and the landlord must have the right to re-take possession. You have actually had an extremely good deal, to live in the same place for 25 years, with none of the maintenance costs or exposure to variable interest rates that your landlord has had to face: most owner-occupiers and renters would love to have such stability. I myself once had to move home and pay removal fees three times in eighteen months when I was renting, because one landlord decided to sell up after I'd only been in the house for six months, and the other one broke up with his girlfriend after a year and wanted his house back. Equally, I later needed to move from Berkshire to Manchester and back to Oxfordshire after I met my future wife and changed jobs twice: as a renter, this was much cheaper and easier than if I had been an owner-occupier with stamp duty and estate agent and legal costs to pay. Now, as a landlord, I am faced by regular upheavals and costs as my tenants move in and out - for new jobs, new boyfriends, or a new course of study. This is the price paid by tenants and landlords for having a flexible rental market that tries to balance the changing needs of millions of people, both landlords and tenants.
You may also wish to approach your local authority's housing department, or some local housing associations, to investigate the possibility of social housing for you and your son. Your son's disability may push you higher up the waiting lists and produce a new rental home with the long-term stability you wish.
Sue J
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Sign Up11:52 AM, 8th May 2015, About 10 years ago
Hi Nicola
It's always difficult moving after such a long period of time and I appreciate that after 25 years you will have accumulated quite a lot of items and there is never an ideal time in which to sort them out.
You have not advised us if your Landlord has advised you if they are selling the property of wishing to change something within the building which might not include retaining a residential part as before. Provided they have carried out the necessary notices which it seems they have, they are entitled to give notice and to take the property back. This is a 'no fault' right so you should not take this personally as they have the rights within the tenancy agreement to end the tenancy at the end of the term.
I'm not sure why you would consider that the landlord should compensate you for your having to move house. They are only responsible for your current tenancy environment and not for any move which you will need to make should they decide to take their property back.
I would suggest that if you have been a good tenant and have been making the payments as described that your reference will reflect this for another Landlord and you should see this as an asset you have to offer when finding another property to rent.
Can I also suggest that you contact your local housing office at the council who may be able to advise you about any help or assistance which might be available with the move with your disabled son.
Peter Poupard
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Sign Up11:56 AM, 8th May 2015, About 10 years ago
I always find it reassuring and inspirational that other landlords can give advice aimed at assisting good tenants when they come to this forum asking for help. It just goes to show that the private rental market is a two way street with good tenants deserving good landlords and vice versa. Long may this theme continue.
Mark Alexander
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Sign Up12:11 PM, 8th May 2015, About 10 years ago
Reply to the comment left by "Peter Poupard" at "08/05/2015 - 11:56":
Thank you for that Peter, your comment means a lot to me.
When I first started publishing Readers Questoions from tenants I copped for quite a lot of stick from some members. However, I stuck to my guns on the basis that my mission statement for this forum is "To facilitate the sharing of best practice amongst the Private Rented Sector". This sector is made up of landlords, tenants and letting agents. Without tenants we would have no market, they are our customers. No business sector can afford to ignore it's customers, we all have something to learn from each other.
I deplore the positional approach often taken by the likes of Shelter as this does nothing to help the sector in the long term. Hopefully, at Property118 we are demonstrating that a positive future for the PRS begins with positive and helpful communication.
Thanks again, your comment has made my week 😀
.
nicola wilkins
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Sign Up14:45 PM, 8th May 2015, About 10 years ago
Reply to the comment left by "Mark Alexander" at "08/05/2015 - 09:53":
Hi Mark
I appreciate the reply
Most of the legal stuff is way beyond me .
I did speak to someone at Shelter who was very helpful , he asked if I had ever been issued with a section 20 notice , I can only find my agreements as far back as 1993 .
1993 has no mention of this section 20 notice , the agreement for 1994 does .
I assumed that each agreement was a new one , or are they just a renewal of the last , this is (obviously ) stressing me out to the max .
I did ask my landlord for copies of all of our agreements but he claims that he only has the last 3 .......
nicola wilkins
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Sign Up15:09 PM, 8th May 2015, About 10 years ago
Reply to the comment left by "Mark Lynham" at "08/05/2015 - 10:21":
That you for your reply Mark
Under what *I * would consider normal circumstances I would agree with you 100%
Just to be clear , I am not someone who is out to make a fast buck , just an honest hard working person who feels slightly aggrieved .
I have always cut my cloth according to my means , I was not prepared for this .
I have no back up funds , I literally live month to month, I am not complaining as such , its just the way it is .
The lack of rights for private tenants (as I now know) Is virtually none .
My Current rent is £640 for a three bedroom property
To rent even a two bedroom would incur a rent of more than double that .
My Landlord has not increased the rent since 2007 , I have also not had an agreement since then .
I have asked him about it several times , and have been assured that I have nothing to worry about .
We are not talking a Mr Rigby type character here , I rent from a company that is International . (not a property company)
It is looking likely that I may have to move far away , which will mean I shall have to leave my job , My son will have to leave his friends and support network behind .
He has a good relationship with our GP who is very supportive (a rarity in these current times )
Maybe if The landlord were to offer me something , we may both get what we want .
Thanks again for you opinion , it REALLY is good to hear things from all sides .