14:36 PM, 12th December 2019, About 5 years ago 3
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Although this is more tenant specific it may be quite useful to share with landlords with tenants in difficulty.
Please see below for the Christmas 2019 benefit payment arrangements, DWP office opening hours and phone line operating hours.
Payment Arrangements
As we did last year, to make sure customers’ payments are not delayed due to the Christmas and New Year public holidays, we have arranged to make some payments early.
The table below shows when payments will change over Christmas and New Year.
Universal Credit payment dates
Customers payment is due on… | Customer payment will be received on |
Monday 16 December | Monday 16 December |
Tuesday 17 December | Tuesday 17 December |
Wednesday 18 December | Wednesday 18 December |
Thursday 19 December | Thursday 19 December |
Friday 20 December | Friday 20 December |
Saturday 21 December | Friday 20 December |
Sunday 22 December | Friday 20 December |
Monday 23 December | Monday 23 December |
Tuesday 24 December | Tuesday 24 December |
Wednesday 25 December | Tuesday 24 December |
Thursday 26 December | Tuesday 24 December |
Friday 27 December | Friday 27 December |
Saturday 28 December | Friday 27 December |
Sunday 29 December | Friday 27 December |
Monday 30 December | Monday 30 December |
Tuesday 31 December | Tuesday 31 December |
Wednesday 1 January | Tuesday 31 December |
Thursday 2 January | Thursday 2 January |
Friday 3 January | Friday 3 January |
Payment dates for all other benefits
The table below shows when payments will change over Christmas and New Year.
Customers payment is due on… | Customer payment will be received on |
Monday 16 December | Monday 16 December |
Tuesday 17 December | Tuesday 17 December |
Wednesday 18 December | Wednesday 18 December |
Thursday 19 December | Thursday 19 December |
Friday 20 December | Friday 20 December |
Monday 23 December | Monday 23 December |
Tuesday 24 December | Tuesday 24 December |
Wednesday 25 December | Tuesday 24 December |
Thursday 26 December | Tuesday 24 December |
Friday 27 December | Tuesday 24 December |
Monday 30 December | Monday 30 December |
Tuesday 31 December | Tuesday 31 December |
Wednesday 1 January | Tuesday 31 December |
Thursday 2 January | Tuesday 31 December For the following benefits: Personal Independence Payment Thursday 2 January |
Friday 3 January | Friday 3 January |
Jobcentre Plus Office opening times
Date | Arrangement |
Monday 16 to Friday 20 December | All of our offices and phone lines will be open as normal |
Saturday 21 December
|
Child Maintenance Group and Debt Management will be open as normal, other parts of Operations will be closed |
Monday 23 December | All of our offices and phone lines will be open as normal |
Tuesday 24 December | All of our offices will be open as normal – phone lines will close at 5pm |
Wednesday 25 December
(Christmas Day – public holiday) |
All of our offices and phone lines will be closed |
Thursday 26 December
(Boxing Day – public holiday) |
All of our offices and phone lines will be closed |
Friday 27 December | Offices in England and Wales will be closed.
Offices in Scotland will stay open until 6pm for UC and 5pm for Legacy Benefits. PIP and DLA lines will stay open until 4pm, but Access to Work and IIDB lines will be closed all day |
Saturday 28 December | All of our offices and phones lines will be open as normal |
Monday 30 December
|
All of our offices and phones lines will be open as normal |
Tuesday 31 December | All of our offices will be open as normal – phone lines will close at 5pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
All of our offices and phone lines will be closed |
Thursday 2 January
(public holiday – Scotland only) |
Offices in England and Wales will be open as normal, offices in Scotland will be closed |
Friday 3 January onwards | All of our offices and phone lines will open as normal |
DWP phone line operating times
NINo, National Benefit Fraud Hotline, Carer’s Allowance, Attendance Allowance, Jobcentre Enquiry Line
Date | Arrangement |
Saturday 21 December | Closed |
Sunday 22 December | Closed |
Monday 23 December | 8am to 6pm |
Tuesday 24 December | 8am to 5pm |
Wednesday 25 December
(Christmas Day – public holiday) |
Closed |
Thursday 26 December
(Boxing Day – public holiday) |
Closed |
Friday 27 December
(Christmas closure day – except Scotland) |
Closed – England & Wales
8am to 5pm Scotland |
Saturday 28 December | Closed |
Sunday 29 December | Closed |
Monday 30 December | 8am to 6pm |
Tuesday 31 December | 8am to 5pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
Closed |
Thursday 2 January
(public holiday – Scotland only) |
8am to 6pm England & Wales
Closed – Scotland |
Warm Home Discount Scheme
Date | Arrangement |
Saturday 21 December | Closed |
Sunday 22 December | Closed |
Monday 23 December | 8.30am to 4.30pm |
Tuesday 24 December | 8.30am to 4.30pm |
Wednesday 25 December
(Christmas Day – public holiday) |
Closed |
Thursday 26 December
(Boxing Day – public holiday) |
Closed |
Friday 27 December
(Christmas closure day – except Scotland) |
Closed – England & Wales
8.30am to 4.30pm Scotland |
Saturday 28 December | Closed |
Sunday 29 December | Closed |
Monday 30 December | 8.30am to 4.30pm |
Tuesday 31 December | 8.30am to 4.30pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
Closed |
Thursday 2 January
(public holiday – Scotland only) |
8.00am to 4.30pm England & Wales
Closed – Scotland |
Disability Living Allowance
Date | Arrangement |
Saturday 21 December | Closed |
Sunday 22 December | Closed |
Monday 23 December | 8am to 7.30pm |
Tuesday 24 December | 8am to 5pm |
Wednesday 25 December
(Christmas Day – public holiday) |
Closed |
Thursday 26 December
(Boxing Day – public holiday) |
Closed |
Friday 27 December
(Christmas closure day except Scotland) |
Closed – England & Wales
8am to 4pm Scotland (Excludes Industrial Injuries Benefit, Access to Work and Special Rules Terminally Ill Lines which will be closed) |
Saturday 28 December | Closed |
Sunday 29 December | Closed |
Monday 30 December | 8am to 7.30pm |
Tuesday 31 January | 8am to 5pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
Closed |
Thursday 2 January
(public holiday – Scotland only) |
8am to 7.30pm England & Wales
Closed Scotland |
Personal Independence Payment
Date | Arrangement |
Saturday 21 December | Closed |
Sunday 22 December | Closed |
Monday 23 December | 8am to 7.30pm |
Tuesday 24 December | 8am to 5pm |
Wednesday 25 December
(Christmas Day – public holiday) |
Closed |
Thursday 26 December
(Boxing Day – public holiday) |
Closed |
Friday 27 December
(Christmas closure day except Scotland) |
Closed – England & Wales
8am to 4pm Scotland |
Saturday 28 December
|
Closed |
Sunday 29 December | Closed |
Monday 30 December | 8am to 7.30pm |
Tuesday 31 December | 8am to 5pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
Closed |
Thursday 2 January
(public holiday – Scotland only) |
8am to 6pm England & Wales
Closed – Scotland |
UC Initial Evidence Interview and re-booking
Date | Arrangement |
Saturday 21 December | Closed |
Sunday 22 December | Closed |
Monday 23 December | 8am to 6pm |
Tuesday 24 December | 8am to 5pm |
Wednesday 25 December
(Christmas Day – public holiday) |
Closed |
Thursday 26 December
(Boxing Day – public holiday) |
Closed |
Friday 27 December
(Christmas closure day except Scotland) |
Closed – England & Wales
8am to 6pm Scotland |
Saturday 28 December | Closed |
Sunday 29 December | Closed |
Monday 30 December | 8am to 6pm |
Tuesday 31 December | 8am to 5pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
Closed |
Thursday 2 January
(public holiday – Scotland only) |
8am to 6pm England & Wales
Closed – Scotland |
Jobseekers Allowance New Claims, Winter Fuel Enquiry Line
Date | Arrangement |
Saturday 21 December | Closed |
Sunday 22 December | Closed |
Monday 23 December | 8am to 6pm |
Tuesday 24 December | 8am to 5pm |
Wednesday 25 December
(Christmas Day – public holiday) |
Closed |
Thursday 26 December
(Boxing Day – public holiday) |
Closed |
Friday 27 December
(Christmas closure day except Scotland) |
Closed – England & Wales
8am to 5pm Scotland |
Saturday 28 December | Closed |
Sunday 29 December | Closed |
Monday 30 December | 8am to 6pm |
Tuesday 31 December | 8am to 5pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
Closed |
Thursday 2 January
(public holiday – Scotland only) |
8am to 6pm England & Wales
Closed – Scotland |
Jobseekers Allowance Online
Date | Arrangement |
Saturday 21 December | Closed |
Sunday 22 December | 9am to 3pm |
Monday 23 December | 8am to 7pm |
Tuesday 24 December | 8am to 5pm |
Wednesday 25 December
(Christmas Day – public holiday) |
Closed |
Thursday 26 December
(Boxing Day – public holiday) |
8am to 7pm |
Friday 27 December | 8am to 7pm |
Saturday 28 December | Closed |
Sunday 29 December | 9am to 3pm |
Monday 30 December | 8am to 7pm |
Tuesday 31 December | 8am to 5pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
Closed |
Thursday 2 January
(public holiday – Scotland only) |
8am to 7pm |
Pension Credit Claims, Pension Credit Enquiry, State Pension Enquiry
Date | Arrangement |
Saturday 21 December | Closed |
Sunday 22 December | Closed |
Monday 23 December | 8am to 7.30pm |
Tuesday 24 December | 8am to 5pm |
Wednesday 25 December
(Christmas Day – public holiday) |
Closed |
Thursday 26 December
(Boxing Day – public holiday) |
Closed |
Friday 27 December
(Christmas closure day except Scotland) |
Closed – England & Wales
8am to 5pm Scotland |
Saturday 28 December | Closed |
Sunday 29 December | Closed |
Monday 30 December | 8am to 7.30pm |
Tuesday 31 December | 8am to 5pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
Closed |
Thursday 2 January
(public holiday – Scotland only) |
8am to 7.30pm England & Wales
Closed – Scotland |
Child Maintenance Options
Date | Arrangement |
Saturday 21 December | 9am to 4pm |
Sunday 22 December | Closed |
Monday 23 December | 8am to 8pm |
Tuesday 24 December | 8am to 5pm |
Wednesday 25 December
(Christmas Day – public holiday) |
Closed |
Thursday 26 December
(Boxing Day – public holiday) |
Closed |
Friday 27 December | 8am to 8pm |
Saturday 28 December | 9am to 6pm |
Sunday 29 December | Closed |
Monday 30 December | 8am to 8pm |
Tuesday 31 December | 8am to 5pm |
Wednesday 1 January
(New Year’s Day – public holiday) |
Closed |
Thursday 2 January | 8am to 8pm |
Sherrelle is an independent consultant and is recommended by Property118 for landlords who require professional advice and assistance in regards to dealing with Universal credit related matters
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Mick Roberts
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Sign Up12:16 PM, 14th December 2019, About 5 years ago
Sherrelle,
Maybe u could add:
Ooh by the way, when u ring UC, u will be queuing for an hour, they will answer & say they will ring u back the next day & they won't.
Private Housing Provider
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Sign Up16:33 PM, 1st January 2020, About 5 years ago
We can confirm despite the above payments date arrangements all our tenants on UC where the UC housing costs are set up for direct payments (APA), 'non' of which were paid to us since 25.12.19. We are in several thousands of pounds of non payment from the UC office while the tenants who are responding to us since then all confirmed the UC office has paid them their UC allowance. So for the UC office to be able to pay the tenants but not the landlord must raises questions to their unjustified ill treatment towards private housing providers.
Mick Roberts
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Sign Up9:33 AM, 2nd January 2020, About 5 years ago
Yes, all mine due 25th & 26th & 28th Dec were late.
Tenants got paid their bit though.
No explanation from UC nothing. Whereas HB if it did happen would email us.
Like JC says, once UC Decided the Landlord wasn't important any more & UC took the Landlord out the equation, he's out of here.