Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up20:28 PM, 23rd June 2013, About 12 years ago
Now here's a thought for you, it's something which has been buzzing around in my mind for quite some time. BABY BOOMERS - apparently they are one of the three top targets for pay day loan companies. The other two are owners of strollers and wearers of skinny jeans according to research. Many baby boomers have not made sufficient provisions for their retirement. Could this type of accommodation be the answer for them, particularly those who will be claiming benefits and needing to rent? See >>> http://goo.gl/HSGnR My best friend is a Director of Tingdene which is Europe's largest manufacturer of these units and also the largest park operator with nearly 10,000 units. Have they spotted a niche we haven't I wonder?
Mark Alexander - Founder of Property118
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Sign Up12:19 PM, 24th June 2013, About 12 years ago
There is a new thread just started over on Property Tribes featuring a video recorded between Jonathan Clarke and Vanessa Warwick this weekend.
Both Jonathan and Vanessa have commented above thanks to Mick Roberts getting this debate over DSS Tenants started. For me, like many other landlords, the revelations in this thread are akin to taking a peek into a parallel universe of landlordism.
The link to the Property Tribes thread is >>> http://www.propertytribes.com/pt-tv-exclusive-interview-with-jonathan-clarke-milton-t-8347.html
Other very interesting reading is the Spotlight thread on Jonathan Clarke which I contributed to back in Jan 2011 when Property118 was in it's infancy. See >>> http://www.propertytribes.com/in-the-spotlight-jonathan-clarke-t-2347.html
Vanessa Warwick
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Sign Up12:24 PM, 24th June 2013, About 12 years ago
That is very kind of you to post the link Mark.
I think JC deserves MASSIVE recognition for the value he brings to the forums with his wonderful posts that inspire and educate. I don't think he quite realises how much his contributions help others.
He is naturally shy and retiring, so I am very glad he agreed to take part in the interview.
I am encouraging him to write a book as he has such a unique view of being a landlord that I find always inspires me and keeps me moving forwards!
Bravo! JC, you are such a star!!
Mark Alexander - Founder of Property118
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Sign Up12:33 PM, 24th June 2013, About 12 years ago
I'd like to get Mick to write a book too but I think the first couple of chapters might have to be written by a person who could explain the Nottingham dialect first e.g.
ote = anything, something or out
note = can also mean nothing
took - can also mean taken
That way we could all read it with 'note took ote" 🙂
paul johnson
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Sign Up16:21 PM, 24th June 2013, About 12 years ago
I deal in low cost housing in one of the poorest semi rural areas of the countries. I have a strategy for dealing with tenants and the condition of my properties. All my properties are unfurnished terraced or semi's. I have no wallpaper or carpets. My kitchen and bathrooms are tiled. All properties are skimmed and painted and have laminate flooring upstairs and down.Tenants who don't pay or leave rubbish or damage the property are an occupational hazard, Unless they make an effort to destroy my property[which is very rare] A skip,two days clean, touch up and paint and its turned around. I don't need to be ducking and diving in order to make a living. I'm sorry I haven't read all the posts by Mick but I think the video said enough. Who would treat his properties with respect? I wouldn't. Have your property in good shape before tenants move in and you'll be surprised how few live like those in the video. My average tenant stay with me 4 years and I do a total refurb about every 12 years and with ECO for boilers and EWI soon becoming available there is profit to be made in HB tenants. I just recommend you treat people professionally whatever you may think of them.
PJ
Mark Alexander - Founder of Property118
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Sign Up16:44 PM, 24th June 2013, About 12 years ago
@PJ I think you should read Micks posts, Jonathan's too. Don't be too quick to judge, these guys are both very well respected landlords
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Sign Up16:55 PM, 24th June 2013, About 12 years ago
I too let properties to DSS tenants, who are usually on the deposit bond scheme run by the council. I am definitely going to try the new rule of not redecorating when they are left in a mess like this. It makes more sense to let the new tenants move in with no deposit and redecorate themselves. I usually go in and Magnolia the lot but whats the point. I currently have seven outstanding deposit bond schemes which the council will not pay out to me for tenants which have done a runner. This video is nothing in my experience, dog and cat poo and maggots are the order of the day with many tenants and they have children crawling around in it. I once had a dead rabbit in a hutch next to a babys cot!!!! My husband and I laugh about it then move the next ones in, you will never education these people in cleanliness.
Brilliant debate, Vanessa I think you are great, when I bought my first 20 properties I envisaged a job like yours, power suits and showing tenants around my beautiful properties, sadly it was not to be LOL That's what you get for renting in Torquay!
Mick Roberts
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Sign Up17:14 PM, 24th June 2013, About 12 years ago
Some people are rattling on about waste convicting me or the tenant, when today I find out new tenant is having deal with scrap man who is having a lot of scrap, & then using his registered waste carriers license to deal with rubbish-That should put that one to bed.
Aah, putting me on another website slagging me off without knowing the full story, no I don’t mind, renting houses out is a job, come 5pm onwards & Sat Sun’s, I’m in another zone, tenants have emergency builders numbers if problem, I have people cover for me if I’m away, I can take criticism even if people have got it wrong-It’s normally people that don’t know me well that get it wrong. Being a Landlord is a job to me, not way of life, I have mates that live in my houses, but come Sunday mornings when we’re on the bikes, houses are not even spoke about, I don’t care if they want to give me a years rent up front, out of hours I’m not bothered. So u can see as long as me business is running right, I let things go over me head.
Ha ha, u got laugh, if Vanessa the expert can get it wrong, then what hope is there for the rest of us.
The video is how the tenant left it, not how the Landlord gave it them. Granted, new tenant is taking it like that, but they are desperate & no one else is giving them house while they have 1 kid in 1 bed flat. And new tenant isn’t living in it like that. Surprised some people are getting confused on here & thinking that is the case.
What would u want me to do, go in & vacuum & polish for ‘em every week? Put their clothes in the washer, dryer, iron for ‘em, then put ‘em in the wardrobe? As said before, I’ve put brand new combi in, brand new kitchen, full rewire, new doors & windows where asked, now again look at video & what is in that video that the Landlord needs to be slated for? What bad has the Landlord actually done in that video? And then look again & see how the tenant has GAVE it back to the Landlord?
And I once again, once they’ve done their bits & ask me, I will then do the required building work. When we see these houses on Auctions Under the Hammer, do we say ‘Aah, Auction house can’t sell that dump’? No, because someone isn’t going to accommodate it like that.
Here u go, look at this video http://www.youtube.com/watch?v=tNzkzoRkQxo - Is this the Landlords fault? This is biggish 4 bed house. Tenant in this had SEVEN kids, was in Housing Association house for approx. 10 years who couldn’t give her anything bigger. Was with me approx 6 years. Now the minority who don’t know full story please go & slate the Landlord on that one too. Again, I had several tenants asking for this house for a long time. And new tenant with 4 kids was asking me for this house for over a year & was SO GLAD when it came up even in this condition-Because u know what? For approx 6 months, she was living in her Dads’ overcrowded house with fella, Dad, Mum, brothers etc. So who do we go on at here? Maybe the Council for having no accommodation for them? Or the new Landlord for getting them something-Which today is GORGEOUS. New kitchen, bathroom, rads, front & back COMPOSITE doors etc. Oh yeah & she took house in this condition offering to do all labour cleaning work, but this time Landlord had the most humongous skip for them. I do what I am asked-It keeps the tenant happy.
Most of my tenants come from my existing tenants or someone I know recommending me. And from my tenants recommending them to me. I normally don’t have to advertise, have about 200 people on my waiting list, get approx 20 calls/texts every week, people asking for houses-A lot of people ringing week after week, & quite often once one person gets house, they hear how great I am compared to other Landlords, & their sister, mother, daughter, cousin, mates all want houses off me. I currently have several families, where Mum, 2 daughters. 2 sisters, cousins, son, ALL LIVING IN MY DIFFERENT HOUSES AT THE SAME TIME. Sound a terrible Landlord, don’t I.
I just can’t fathom out how these video’s give Landlords a bad name? Mark that’s running this site is clever guy, do u think he’d let a Landlord boast his mis-givings on here? Vanessa is smart, better looking than all of us, & business minded, she realised within a heartbeat what the video was telling & subsequently said so. Most other Landlords can see what video is saying, u just have to shrug your shoulders at the minority that think this is giving Landlords a bad name-I’ll say it again in Capitals shall I? TENANT HAD DECENT HOUSE OFF LANDLORD-THREE YEARS LATER, GAVE IT BACK TO LANDLORD A DUMP.
I think only way you’d solve this is, put everyone in front of judge & jury, & then Judge tell the minority afterwards-How on earth does the tenant leaving their crap & wrecking a house put the Landlord in a bad light-Beggars belief, doesn’t it.
This saying might apply: Never argue with stupid people, they will drag you down to their level and then beat you with experience
Some of u ought to see some of my tenants NICE houses, gorgeous they are, they do their bit, I can see they are looking after & investing their time & money, I do my bit & give them more than normal.
Hmm, average tenant stays 4 years? My average is about 7 years.
Peter Harris
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Sign Up17:16 PM, 24th June 2013, About 12 years ago
I haven't had time to read all comments as out of the country at present...But worth taking note of..
If you hand over your property to the council it may well infringe your loan. Never mind insurance
Not all DHSS tenants are a problem but if they do get into trouble either with rent or damage to property its hardly worth taking them to court as they have no money..
Also if given notice to quit the DHSS or CAB will advise them to stay till they get a court order.. Personally I find this is not very helpful to the tenant as they will have to leave sometime and this then leads to a spiral downwards in any credit rating they may have had..
When letting to DHSS is accept over 40 as by then they know the system and as a professional landlord I want them to stay and enjoy their home.
Good luck
paul johnson
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Sign Up18:02 PM, 24th June 2013, About 12 years ago
Well Mark I decided to try and read through the rest of the comments before commenting further, My point remains, As much as I appreciate your comments and this site, this video was in poor taste. Most of the comments from Mick seem to be justifying why he would post something like that. He's non stop telling us what a good and big hearted person he is, and he may be,However I make money from having a portfolio that is run professionally,[and I don't wear a suit ] Not only is being professional important at the lower level I think its essential in order to thrive. I expect costs and budget for it.You wouldn't expect Tesco's to treat all its customers like shoplifters and I don't treat my tenants like those in the video.
If I had 200 tenants on my waiting list,20 phoning every week and a turn around of 7 years per tenant I think I could of prepared that property in the video to a descent standard and be making a profit. Because there's massive demand where Mick is that doesn't justify lowering standards.
Where I do agree is regarding UC. I have commented on another post about UC and I fear that would be a major problem if tenants were paid direct. That will set HB professional LL's back years and the lower end of the market will be left to the Rachmann's of this world.
PJ