Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Vanessa Warwick
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Sign Up10:53 AM, 21st June 2013, About 12 years ago
Sorry Mick, but this property reflects more badly on landlords than it does on tenants!
That house is in a disgusting state. It needs decorating for a start and there is a boiler in the 2nd reception room. I think there is a law against that and it would need venting to the outside.
If people are given a sh*thole to live in, their behaviour will reflect the conditions they have been put in.
If you give them somewhere nice to live, a large majority of them will respect it.
All that is needed in that video is a large skip to get rid of all the rubbish.
It's what is underneath that is the problem.
I hope the tenants had an inventory for THEIR sake.
Sorry Mick, but seeing landlords renting out these types of sub-standard properties makes me embarrassed to be a landlord. No wonder there is so much anti-landlord sentiment when people see that you are charging the taxpayer top dollar rents to house these LHA tenants in sub-standard properties ... not to mention how you had permission to invade someone's privacy with your camera.
Finally, its really unfair to tar all LHA tenants with the same brush. This same mess could have been made by a private tenant.
Landlords are often tarred with the same brush as all being bad, and I do not regard that as fair either.
Joe Bloggs
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Sign Up10:59 AM, 21st June 2013, About 12 years ago
hi
thanks for frankness but that i think is an immoral argument and possibly you are also breaking the law. you are effectively engaging the tenants to clear the rubbish. you have a moral and probably a legal obligation to ensure its properly disposed of. if you know that its probably going to be fly-tipped then you are part of the problem. that doesnt help with landlords bad reputation.
Mark Alexander - Founder of Property118
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Sign Up15:44 PM, 21st June 2013, About 12 years ago
@Vanessa - it is unusual for us to disagree on landlord issues but in this case I can't support you.
I'm sure that both Mick and jonathan Clarke are perfectly capable of defending themselves but I have to say that I think your comments regarding invasion of privacy was out of order considering that Mick had already explained that his tenants had "done a bunk".
How can you tell from a video whether a boiler has the correct venting and whether the property has a valid Gas Safety Certificate?
As for the decor, it looks to me like the former tenant has has a few failed DIY attempts. Now if this was one of our properties, which we let to professional tenants, we would never get a new tenant if we tried to let it in that state. However, both Mick and Jonathan Clarke have explained their business models and just because they are very different to ours does not mean that one is right and the other is wrong does it?
I'm sure Mick and Jonathan could spend money on bringing their properties up to tip top condition but would that improve their returns? I doubt it would, these properties are probably in an area which is only of interest to a certain demographic and the rental value will be based on LHA. Therefore, why would they want to adversely affect their bottom line by investing into posh decor?
What we have to bear in mind here Vanessa is that they operate in a very different market to us. They have waiting lists of tenants who will take on properties through desperation. Providing the properties comply with legislation in terms of health and safety etc. I really can't see that they are doing anything wrong. It could even be said that they are helping the most vulnerable in our society. If Shelter had their way, they would probably stop this form of landlordism but how would that help the tenants, where would they live, on the streets, in tents?
All that said, rather them than me!
Ray Davison
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Sign Up15:44 PM, 21st June 2013, About 12 years ago
@Vanessa
I have some sympathy for your sentiments but also it does not matter how good a property you give someone they are never happy. I have lost count of the number of times a have presented and immaculate 'show house standard' property to a new tenant and they say: 'Can I decorate', 'Can I change this or that'. And within a month you would think I had not spent any time or money on it!
I do not operate in the way Mick does and I am proud of the standard to which my properties are presented, but sometimes wish I did as it would be a lot less stressful. If I let an immaculate house to someone and two months later it is trashed and looking like this whose fault is that? To any outside observer it will be my fault.
Many a time if you just give them the blank canvass they are happier doing what they want to do themselves - You and I would probably hate it but thats life!
That property needs decorating only because the previous tenant DID decorate - to about the same standard as most tenants decorate - poorly and unfinished!
And by the way the boiler is vented to an outside wall - its quite clear from the video.
Vanessa Warwick
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Sign Up16:13 PM, 21st June 2013, About 12 years ago
@mark
First of all, I was not criticising Jonathan Clarke, so please do not put words in my mouth.
Secondly, I am entitled to my opinion. There are a number of health and safety issues in that property as well, which I did not point out in my original post.
LHA rents are set regardless of the condition of the property which means that a decent property will be let at the same LHA rate as a sh*thole of a property. That could never happen in private rents.
Therefore tax payers money is going to landlords who provide this awful standard of accommodation which serves to fuel the BAD landlord propaganda used by Shelter etc.
As someone who advocates GOOD landlords, I am surprised at your stance as this video does landlords no favours regardless of the circumstances and it is very at odds with your supposed stance on promoting good landlord-ism. It seems out of place on this site.
For clarification, I wasn't advocating "Posh" decor .. I was advocating some paint on the walls. A basic thing a landlord should supply imho.
I had a tenant do a bunk and was informed by the police that I still had to store her items for one month before throwing them away.
People suffer all kinds of crisis like family deaths, mental breakdowns, relationship breakdowns ... they should be given a chance to remove their personal belongings imho.
Mark Alexander - Founder of Property118
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Sign Up16:29 PM, 21st June 2013, About 12 years ago
@Vanessa - what makes you think the tenants were not given a chance to remove their belongings? That's quite an assumption.
I do consider Mick to be a GOOD landlord, as do his tenants, I've seen real evidence of that on Facebook, so we will have to agree to disagree on that point.
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Sign Up18:02 PM, 21st June 2013, About 12 years ago
Clearly there are LL out there that can afford to risk taking on HB tenants because they have sufficient monies to cover the losses that HB tenants tend to cause.
I say good luck to them.
The vast majority of LL cannot afford to risk taking on these types of tenants,
If I had loads of money I would have no qualms about taking on HB tenants; I DON'T and so I CAN'T.
One wrongun tenant would financially destroy me; most small LL are in a similar position!
Fortunately there are LL out there that have robust finances and if you you take HB tenants you need them!!!
They take the cost benefit analysis and their risks combined with their DD and determine that such a business model will work for them.
These types of LL are a minority in the PRS.
Which is why they will always have people after their properties.
Perhaps if I attained loads of money i could and would join their ranks as the returns are definitely there.
Only those with money can take the risks though.Most LL are incresingly taking the view that HB tenants are just too risky and exit that market.
They can't be blamed as the 'system' presently conspires against them!
This will never be changed; so that HB tenants will continue to find a shortage of property available to the likes of them.
Not because they are HB tenants but because the 'system' will compromise a private LL everytime should there be any issues with a HB tenant.
Until eviction laws are changed and criminal damage and theft caused by tenants is treated as such most LL will avoid the HB market.
They are of course missing an opportunity;' but you can understand why they don't wish to be involved in that part of the lettings business.
Those LL that are content to accept and be able to cope with the risks will have NO shortage of HB applicants for their properties.
I say all power to their elbow; however as a small LL I will not be joining their business model, it looks like I am stuck with 'normal' private tenant for the foreseeable future.
Sorry HB tenants I just cannot risk your tenant type presently!!
Mick Roberts
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Sign Up18:15 PM, 21st June 2013, About 12 years ago
No, not hard to get Landlord insurance at all.
Yes, rubbish u r correct, but I do try to insist certain things, often a fire for them on back garden is cheapest thing.
You'd be surprised how versatile people can become when funds are short. Necessity is the Mother of Invention.
Oh Dear, Vanessa is having a go at me & I do like what I see of her video work. Best looking female Landlord ever.
How do u know the house wasn't mint 3 years ago? Same old thing, just like Facebook, people misinterpret things wrong 'cause don't know full story & not actually talking. It’s a sh_thole, I do agree. Obviously my tenants couldn’t afford your houses & would still be homeless-I give them a choice.
Unfortunately, giving some people somewhere nice to live & respect it doesn’t always work, with a lot of HB tenants, again not all, but a lot.
I have the best name of Landlord in Nottm amongst HB staff, Environmental Health, tenants, mates etc. etc.
I do all required building work & more. 2-3 years ago brand new kitchen, full rewire, new combi condensing boiler, new windows & doors where was asked & needed.
Mark’s hit the nail on the head about area etc.
Env Health actually went in this house 18 months ago for the tenants bed bugs, not mine-In fact, she had bed bugs in the last house as well, again not mine. And Env Health once can see past all the junk, could see Landlord had spent where needed to be spent. Vanessa, if I took u round this house slowly & critically, I think u would feel different. None of that mess is mine whatsoever.
And I am helping a LOT of vulnerable people that are homeless, have nowhere to live, no funds, the Council have nothing for them, the Govt have sold all the houses. They have no deposit & are in dire straights. U could see some of my other youtube houses that are not mint out the brains because I have done my bit & the new tenants have done their bit-I can’t control how everyone lives. I would like it if everyone left their house mint, ‘cause then I too would have an easier life-But unfortunately we’re all different.
I han’t got to live in it, u haven’t & nor will the new tenants live in it like that. Video was done to show how TENANTS wreck & leave stuff.
Shelter has actually wanted to do story on me how I have helped vulnerable tenants & what obstacles vulnerable tenants have come up against with these benefit cuts & finding accommodation & how I am one of the few Landlords that helps these people with warm safe up to regs spec accommodation.
She is assuming again, tenants have had over a month.
And now I’ve broke my rule of coming on computer after 5pm.
Mick Roberts
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Sign Up18:34 PM, 21st June 2013, About 12 years ago
Oops, I missed Paul Barretts comments, he must have been typing same time as me. Another Man I am impressed with, he says it how it is, in fact, I thought I said it how it is, but he’s worse than me ha ha & braver.
Yes one wrong un can destroy u-It nearly did at the beginning.
I’ve had Govt people out with me, senior HB staff-They came out beginning of LHA to see how it was affecting people & they said much worse than they thought & much worse on real ground level in real life in real peoples homes, than they ever imagined.
And I do think when I am perhaps 55, & I wish to keep my best houses, I will probably exit the HB market as much as I like to help them, I don’t think at that age, I’d want the grief that it sometimes brings.
Mark Alexander - Founder of Property118
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Sign Up18:39 PM, 21st June 2013, About 12 years ago
I can see why you were rattled Mick. Vanessa obviously saw your video as an attack on DSS Tenants, probably didn't read the title properly and jumped to all sorts of conclusions, the wrong ones at that in my humble opinion.
I know what your intentions were, i.e. to provide an insight into the life of a landlord who actively seeks to rent to tenants on benefits and provides vital homes for the needy. If it wasn't for landlords like you Mick your tenants might be living in beds in sheds.
There are two sides to every coin. I rent posh houses to posh tenants but that does not make me immune to tenants from hell either. Remember my blog about the perfect tenant of six years who became a heroin addicted prostitute? Well she was an accountant when I took her on - full story here >>> http://www.property118.com/perfect-tenant-evicted-prostitute/29056/