Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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First |
Facebook |
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
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- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Natasha Chambers
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Sign Up18:22 PM, 20th June 2013, About 12 years ago
Hi Mick. Why did you post this if you're not trying to put anyone off from renting to LHA tenants? Jeez, that house looked like hell! I don't suppose this happens often, but I assume it's going to cost you a bit to put right?
Do you ever just "hand over" your house to the local authorities, so that they deal with all the tenant issues?
Thank you.
andrew townshend
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Sign Up18:28 PM, 20th June 2013, About 12 years ago
generally it is not the housing benefit tenant thats the problem, its the council staff that cause the problems.
Mark Alexander - Founder of Property118
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Sign Up20:07 PM, 20th June 2013, About 12 years ago
I have not met Mick but I have known him for over a year now and we often talk on the phone and we are also Facebook friends. I am delighted that he's shared an insight into his world.
Yes, this video makes me very uncomfortable too, as would many of Mick's tenants.
However, I do have a lot of admiration for the guy and the way he deals with the problems.
I'm really hoping that he will be along soon to explain how he deals with these types of problems. I know he has a very large property portfolio and this isn't an isolated case as I watched many of his other Tenants from Hell video's on YouTube. Obviously it's a numbers game, as it is for us all to a certain extent, but it's how Mick gets these problems resolved which I find so incredibly interesting.
When Mick does eventually make an appearance, do ask him questions, as you might well learn some new things.
He's not managed to persuade me to get into the same market as him yet but I do now have a far better understanding of how it works.
Jonathan Clarke
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Sign Up2:19 AM, 21st June 2013, About 12 years ago
I deal in the DSS ( LHA ) market and over the years I`ve seen a handful of properties similar to these. Its not just the DSS market though which is capable of acting in such a manner. Its an attitude of mind. How their parents brought them up. Think rock stars wrecking hotel rooms. Some people would not dream of doing this some people just don`t care.
Having a job or not having a job is not necessarily the deciding factor. The interview is key to try and pick up on this potential type of behaviour but its not always possible of course. People are good at masking their true identity
But yes its a numbers game and not every tenant DSS or non DSS leaves a property like this. BUT you look deeper into this and its easier to understand why the commentary is tongue in cheek. Despite this once in a while Mick will no doubt still make shed loads of cash out of his business model and Good Luck to him
Pay someone £250 to house clear the superficial stuff out and all you are left with is a typical mucky interior which needs sorting. Add up the cost of the gear left behind and that will equal that £250 if sold on e bay possibly more so there`s even a profit here as I see it
Then look at the state of the house before they moved in. Often I don`t have to spend on new carpets ( £1500 ) because the 1970 floral ones will do them for now. I dont have to spend on redec ( £1000 ) because they dont expect fine lines and will often do this themselves at no cost to you. So thats 2.5K saved for starters. They`ve been there for say 3 years and the property has cash flowed £400 pcm in that time so that`s almost 15K in rental profits you`ve made out of the LHA system
The new incoming tenants will not mind the state of the house. I would show someone around that the very next day and they would take that house and do all the rubbish clearance themselves for some cash or a reduction of the deposit maybe. The DSS market demand is so big. Even if it did cost me 3K to fix this I`m still 12K up on the deal in that 3 years
And that`s just one property. Imagine you had 20 of those. Lets say 3 out of those 20 ended up like that in a 3yr period. Thats 17 x 15K + 3 x 12K = 291K gross profit per 3 years = £8083 gross pcm. For getting on for 100K passive income per year + maybe the same again with some modest capital growth the figures start to get very juicy................
No wonder Mick is still smiling as am I .
Where there`s is muck there`s is brass. 🙂
Mark Alexander - Founder of Property118
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Sign Up8:08 AM, 21st June 2013, About 12 years ago
@Jonathan Clarke - I don't know where Mick is, perhaps he's gone shy on me? I doubt that though based on his profile pic in his Speedo's LOL.
Oh well, I will steal a small piece of his thunder and tell you what happened next on this property. I'm sure he will not mind as it's on his Facebook page which is linked in his member profile anyway. His tenants and prospective tenants are also his Facebook friends.
Mick has a very long waiting list of people who want one of his houses. This is because so many landlords say no DSS in their adverts. Due to this list, Mick doesn't need to advertise in the conventional sense.
When a property comes vacant he puts it on his Facebook page and sends a text to all of his tenants and all the people on his list. Word soon spreads and he gets lots of replies.
That's exactly what happened in this case. A prospective tenant saw his dilemma and immediately contacted Mick to say "I'll take the property as it is". The tenant is now in the process of sorting out all of the mess at no charge. I think Mick may have done a deal to say the new tenant didn't have to pay a deposit on that basis. I can't be sure of that in this instance but I know that's what he's done in the past.
I know from past discussions that you do similar thing in terms of letting to benefits claimants Jonathan and I find your business model fascinating. As a matter of interest, do you buy the worst house on the best street or the best house on the worst street?
Do you have any similar stories to Mick's which you could share with us all?
How do you find your tenants and how do you decide which ones to rent your property to?
Mick Roberts
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Sign Up8:19 AM, 21st June 2013, About 12 years ago
I’ve got a lot worse than this on http://www.youtube.com/mickroberts2006 I let people see these as in insight to what some Landlords have to put up with & to what dis-respect some HB tenants have to their own home, the house & the Landlord-And also to life in general & their kids.
I sometimes get 4 a year, then sometimes only one a year. I’m quite grateful this year, that’s the first time in a year for me.
Some may shudder, but to me it’s a numbers game. We all different, some Landlords check every month, do this, do that, moan at tenants, fall out etc. I tend to leave ‘em alone, just like their in a Council house, they like the privacy they get from me & tend to stay longer. My longest is 15 years & counting. I’ve had a gal in one house, smashed all the internal doors in the first week, my mate said chuck her out-What then? I’ve got to fix the doors-11 years+ later & she’s still there.
For example that house above, they was with me previous for about 2 years in this house http://www.youtube.com/watch?v=cYJPAKSSfYk In fact, u can see big lad in the garden on the right. They took this first house as it was, stopped 2 years, no problem.
They then moved to the house (video above) & stopped for 3 years, didn’t ask for a bean. So in 5 years, maintenance has been virtually nil, & now they’ve done a bunk. We never fell out, I just knew they had a few issues between theirselves, owed other people money, house was getting on top of them, I know gas & elec meters are heavily in debt, so they just thought, got to get out of here. I used to help these tenants quite a lot by helping them manage their finances etc., but I can’t be everywhere at same time, & this is where more support from Council Depts. would help-And Universal Credit is going to make it much worse for them & us.
Doesn’t work for everyone & if u had a few of these in your first few months, u would probably pack up, but on a law of averages, it works for me.
So 5 years later, yes not nice-My first house that this happened approx year 2000, I nearly had heart attack & thought if this carries on, I could be gone soon, so I now take different approach-they’ve gone. One of my existing tenants been with me about 2 years in a flat, had baby approx few months ago, now want house-Most my tenants move with me, upgrade, downgrade-I’ve had 2 this week been with me 10 years, kids grown up, leaving etc-They’ve had two downgrades-And I’m still thinking 10 years into the future of bungalows for them when they they are ready-so my existing flat tenants wanted the video house above, if I give it them ‘cause they know how many people want my houses purely because ‘I leave people alone’, I don’t chuck ‘em out as long as I get the rent & I do the maintenance, and dozens of people waiting for my houses-they say my houses are like gold-dust. And if I give it them, they are offering to move all rubbish, clean it up, pay for rubbish removal & take house as is. It’s a win for them as they get something as the ruddy Council han’t got ‘ote, & it makes things easier for me, I han’t got to project manage, nor pay for labour & skips & rubbish removal etc. And they know how many people are waiting for my houses, so they are grateful for getting this one. Quite often it’s awkward, when I give someone house, only for their mates etc. to find out saying ‘Mick, I’ve been asking u ages for house’-But I can’t help everyone although I would like to.
So no, not costing me a bean.
I han’t thought of giving houses to councils yet, as I don’t think rents would be enough.
My mate’s got a few houses, he tried it my way for a few years, liked it to start with, but didn’t like some of the problems that eventually came with HB tenants, so he’s now back to Letting Agents working tenants references etc.-It’s not for everyone.
Yes, the interview, 1st 5 mins normally tells us & normally I get it right. I did get it right with these, 5 years & good people, & no damage really either, just rubbish. Yes, & I think new tenant is going to make a few quid of of stuff left, so he may actually be up.
Wow, Jonathon Clarke, prob about the only person who has similar to me in terms of not having to decorate or carpet. Other Landlords find it unbelievable that we don’t have to and every year they have carpets & decoration bill. But I suppose they may have more free time than us, who knows.
Now don’t laugh, I prefer HB tenants as I find working tenants too posh.
Within 5 seconds of this video going on Facebook, my existing tenants were ringing me, 10mins later, they got key, 20mins later, they were ringing saying don’t offer it anyone else, we’re having it.
Next morning, I’d got one of my existing tenants for their flat, & then I had 5 ruddy houses moving-So in that sense I did have a lot of work, but two of them been with me 10 years, & if I give them this week the houses they want & need, I could end up keeping them another 5-10 years-So a bit of temporary hassle for long term gain-Gratification Postponement.
And it’s not just DDS market so big, it’s the fact there’s no ruddy council houses for ‘em & it’s getting worse every year.
Mick Roberts
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Sign Up8:31 AM, 21st June 2013, About 12 years ago
Ha ha, no I han't gone shy on u, must have been putting my comment on as u did yours.
No, I have this sort of rule, I refuse to go on computer before 8am & after 5pm, I associate computer with work, so if I see computer out of hours, I get stressed out, even tell missus at night, don't want to see any computers in living room or phones lit up while we're watching film etc. Like to totally switch off, I even refuse to have emails & Facebook on me phone, otherwise I used to find I was brushing me teeth, getting in bed, see phone flashing, just reply to that person on Facebook & before u know it, you've got to bed an hour later than u wanted. So 8-5 Mon-Fri is my computer dedication time.
As Mark says, stopped buying, started living ha ha, I'll claim that saying.
I'll buy a bargain house on a sensible street-Quite often it is the worst house to start with though. And judging by that video, the worst at the end ha ha. No, Next doors has moved out as well & her is as bad & hers is still empty while she gets builders quotes etc.
I've got tons of stories to tell & If I get time one day, I will tell, but got to prioritise me skiing holidays first & the missus's Sun holidays first, then me bike rides to Skegness, once they done & all paperwork & office cleared, u can have my time.
It's a tough case on me deciding who has what, but quite often, numbers money income has to come into it & either those that can bring sensible rent in, or those that can be the most reliable at paying have to choose.
For example & I've had this discussion with Senior HB members & MP's & Communities & local Govt-One of the reasons why 5 bed HB rate got scrapped. I had 2 bed house, woman with one kid & woman with 6 kids. 2008 woman one kid got about £110pw HB. Woman 6 kids got £209HB-Who do I choose? MP says can't put 6 kids in 2 bed house, that's wrong. I say they're both homeless, so who's more desperate, it's wrong that she's homeless, what do I do? Leave 6 kids homeless or 1? So as hard as it & wrong as it is, I put 6 kids in 2 bed house & about year later, moved her to 3 bed house. Wrong at the outset, but I got her off the streets where the Council wasn't.
Mark Alexander - Founder of Property118
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Sign Up8:49 AM, 21st June 2013, About 12 years ago
This is absolutely fascinating stuff, I'm going to promote this discussion in our newsletter next week.
In the meantime I have another question for you both (Mick and Jonathan that is).
Do you find it hard to get landlords insurance, i.e. buildings and landlords liability cover?
Joe Bloggs
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Sign Up9:00 AM, 21st June 2013, About 12 years ago
if you allow tenants to dispose of the rubbish, how do you know it wont be dumped round the corner?
Jonathan Clarke
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Sign Up10:18 AM, 21st June 2013, About 12 years ago
Mark
I use Acorn Brokers for all my freehold properties. They did use Towergate but have just changed over to NIG. Its less than £1 per £1000 of cover I believe
Joe.
I cant prevent them dumping it but I`m their landlord not their keeper. Some councils pick stuff up for free. But if they want to transgress the law of their land then I`m afraid they will have to answer to the appropriate authorities like any other citizen