Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Richard Kent
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Sign Up21:33 PM, 29th December 2012, About 12 years ago
I love this Paul Barrett. Spot on!!!
Richard Kent
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Sign Up21:39 PM, 29th December 2012, About 12 years ago
However, a guarantor is only as good as your ability to pursue them legally. Sounds good but in practice it can be difficult.
Richard Kent
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Sign Up21:52 PM, 29th December 2012, About 12 years ago
Wise man!! "I won't let to housing benefit claimants"
We could sell this guys audacity by the jar load!!!
When you want to let a property everyone is your friend as follows....
1. The letting agent loves you
2. The local Council loves you
3. The family of the tenant loves you
When you have to evict a tenant everyone says it not their problem! In fact you are considered unreasonable if you are evicting a tenant event if the tenant decides not to pay their rent.
Good advice - Always tell them that they brought it upon themselves by not paying rent!
Always try to S21 your tenant if they mess you around.
My second to best advice is............
Ensure you are covered by Landlords Insurance with legal cover protection and malicious damage by tenants. (some have a £2500 excess for malicious damage so please check the small print)
Also try Letsure for rent loss cover.
My best advice is..............
Do what I did and sell your BTL properties and live a more stress free life!!
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Sign Up4:36 AM, 30th December 2012, About 12 years ago
As it appears that we LL all have a major concern about the way the county court system works in relation to rent arrears and necessarily prevents some LL from choosing to take on certain tenant types because of the difficulty in evicting; would there not be a possibility of attempting a change in the eviction law to ensure that once 2 months of rent arrears have occurred the tenant may be removed forcibly by police if that is what the LL wishes.
This would require a petition of 100000 LL signatures and possibly even some good tenants would sign aswell which should not be too difficult to achieve bearing in mind there are 1 1/2 million LL who must all at one time or another suffered the iniquity of the useless county court eviction process.
At least if such a petition is raised it will highlight the issue of LL not wishing to let to HB tenants due to the eviction process.
There are of course many other very good reasons why a LL would wish timely removal of a tenant..
I think; however it is one step at a time, sweet Jesus.
The major issue affecting ALL LL is rent arrears.
We have ineffective means presently at our disposal within the law; which as so organised is unlikely to change anytime soon.
Perhaps to have the matter debated in Parliament is as much as we can hope for.
It might bring change, it might not!
Nothing ventured, nothing gained however!
As for the form of words for such a petition proposal and to initiate the petition formally I would leave in the capable hands of a certain Mr.Mark Alexander; who has waxed lyrical and reflected in cogent terms the concerns of LL in regards to this timely eviction issue where rent arrears are concerned.
We are the only service I believe who are required by law to continue to provide that service when the defendant does not pay anymore for the service.
The fact that they happen to reside in the service that LL provide is irrelevant as far as I am concerned.
No other business; as that is what the PRS is would countenance such a business model.
Can you imagine for say 9 months no none paying for their goods at the the local supermarket!!???
Well effectively that is what can and frequently does happen to LL on a regular and increasing basis.
It might be a completely unrealistic thing to consider we can attempt to have changed; but surely we as LL; providers of an important societal service cannot be allowed to continue to be effectively abused by the users of the service they provide.
Thought I'd just throw the idea in the pot to see what other LL etc have to cay about the idea
Mark Alexander - Founder of Property118
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Sign Up11:28 AM, 30th December 2012, About 12 years ago
I have searched the e-petitions website for petitions mentioning landlords and have found this one. Please help me to spread the words and get more landlords to sign it. There are already nearly 3,000 signatures >>> http://epetitions.direct.gov.uk/petitions/35479
Peter Harris
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Sign Up12:44 PM, 31st December 2012, About 12 years ago
Unfortunally you have to experience the problems of taking on a DHSS tenant to understand the serious problems the tenant and the systems through up..
CAB and the DHSS office telling the tenant to stay in the property even though a working tenant has to leave after the two months notice till DHSS tenant has at a court order then they have to go plus now they have a court order against them.. it cant help them..
The lists do really go on and it has now become a major problem for tenants who have to receive benefits as once they spend the rent it doesn't take a Einstein to understand that they cant make up the money and it just spirals downwards etc
So good luck to people who help the DHSS
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Sign Up2:16 AM, 5th January 2013, About 12 years ago
I am a tenant and I want to share my story. I claim Housing Benefit. And this is only because of ridiculousness of this system. I own my LTD company so I decide of my salary. If I increase my salary by 100 pounds and I take into the account the drop of tax credit, the drop of housing benefit, the increase of housing benefit because of drop of tax credit, the tax that I need to pay, the NI that I need to pay, the NI that my company (so thats me again) has to pay I will pay in taxes and in lost benefits exactly 102.55 pounds. That makes me MINUS 2.55; therefore the most logical option is to keep salary as minimal as possible and reinvest the money in the company so it grows faster and brings more income and in years to come I wont need benefits any more. However this stage when my rent is 1300 (I live in London) which is far more than minimum age the most logic move is to use Housing Benefit. When I worked as a full time hotel manager and I had salary of over 30k and my wife went on maternity I obviously qualified for Housing Benefit. I think that what landlords usually tend to forget is that you can be professional, have a great job, great salary and still easily qualify for Housing Benefit (due to very high rents). I have never failed with any rent payment on time since I started renting 10 years ago, I have never failed with any single credit card or loan payment. Yet I know people who worked in professional jobs, were made redundant and got into massive debts towards the landlords and those were not recoverable as they had no jobs. So this is life and there is always risk. The fact that I claim (out of reasonable economical decision as I could increase my salary to 2500 net per month easily but whats the point if this would cost me more and I will be worse off) doesnt make me risky tenant. In current economic situation I would be more concerned about people who might easily loose their jobs tomorrow.
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Sign Up3:20 AM, 5th January 2013, About 12 years ago
I meant minimum "wage" not age, sorry 🙂
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Sign Up4:27 AM, 5th January 2013, About 12 years ago
Oh and by the way. The tenant does not need to tell landlord he wishes and will be claiming after moving in 🙂 some of your posts address problems of notifying mortgage company and insurance company, but how would you know that your tenant made a claim after he moved in if he would never tell you. I personally know people who work increased hours or two jobs for three months before renting new place and as soon as they move in the decrease hours or go for part time jobs and then claim as it makes no economical sense to employee to work additional hours under current system. For an employee ere is 90.55% withdrawal rate, which means for every 100 extra gross pay 90.55 will be taken away in lost benefits and taxes. No wonder so many people claim. And due to high rents many full time employees must claim to be able to pay their rents. If you (landlords) want to keep your rents at over 1000 a month you must allow people on Housing Benefit or demand for houses will drop significantly and majority will stay empty until rents fall down. And if you think that your tenants do not claim as they are working you might be very wrong. 9 out of 10 Housing Benefit claimants (In my work I deal with people on Housing Benefit very often, so I know hundreds of claimants) do claim at the no-DSS properties and of course they do not authorise Councils to contact their landlords, so landlords have no clue (or pretend they dont know as they dont really want to know) that their tenants make claims. I think that it is time to distinguish between out of work claimants and in work claimants as those who do work claim because of low salaries, number of children (my friend has three kids, he has great job, huge salary, but it makes no sense to pay for childcare for 3 children which would be more than wifes salary and no help from government, so wife stays at home and they claim massive payouts in Housing Benefit) or other circumstances and those who work and claim usually have a very strong ethic and want to pay on time. This is because if they dont they credit scoring will be affected and they will struggle to rent another property in future and thus affecting their own families. For me my rent is top priority as I prefer to live in a nice area, close to my children schools, away from council housing and troublesome areas, so I need good references and great credit score; therefore it is so important to never fall back with rent. So does the fact that I, the same as thousands of working families, make us worse tenants? I dont think so. i believe that it is wrong to treat working claimants in a same way as unemployed claimants. Good credit score, history, references, work references, that should matter.
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Sign Up5:28 AM, 5th January 2013, About 12 years ago
And what about those who work, have decent salaries but send children to childcare and claim help with the childcare (through tax credits and housing benefit) and I talk about families with joint income of over 60,000 per year. YES, providing they use childcare they can still qualify!! Should they be treated in a same way as someone unemployed for the last 10 years just because they also claim some housing benefit? That's why I think that landlords who understand that there are as many different situations as people can really benefit from having great tenants who are responsible and pay on time even if they claim some housing benefit. Of course you can read about horrible tenants who claimed benefits but you can also read about horrible tenants who never claimed a penny.