Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Pete Judd
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Sign Up15:19 PM, 20th July 2012, About 13 years ago
I have to agree with HMO landlady in her earlier post. The problem does seem to be often that once the tenants have had a bad week and used their LHA to pay for something else they realise they can get away with it and the arrears start mounting up. Even if they intend to pay they can't because they have no spare to pay. I have found the benefit people completely unhelpful when I have tried to report bad paying tenants. They take the attitude that having paid what a claimant is due to it is none of their business whether the money gets passed on or not. I seem to be a sucker for a sob story because I keep saying no more LHA tenants and then someone comes along who seems a deserving case but they always let me down. I did a quick calculation the other day and the average LHA tenant has cost me £1300 in lost rent plus often solicitors/court fees to evict them. Trouble is once the arears start to mount up they know they have no deposit to start elsewhere and they just hang on to the last moment because they have nothing to lose. Of all the LHA tenants only one has ever kept up the payments and he often comes up £20 short but then makes it up over the next couple of payments. All of these have been perfectly nice reasonable people in all respects except their ability to handle money. I often feel like I am running a charity not a business. What I lose with arrears and legal costs is the equivalent of 6 months rent and this is much more than I would have lost with a void which would have been 2 months max!
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Sign Up16:23 PM, 20th July 2012, About 13 years ago
I can understand why as the law stands at his moment that the system is as it is.
for these reasons lots of LL won't take on LHA tenants at the outset.
Having said all that I am now looking at a LHA claimant from the outset from whom I will NOT accept direct payment.
I wiil have a £2000 deposit and I will have RGI on her or her guarantor.
I will require 1 months rent in advance aswell.
This means effectively I will have a credit of £1000 per month as the council pay in arrears, until the tenant terminates the tenancy or I do.
At the end of the tenancy I would refund the advance rent and deposit if everything was OK.
Her guarantor who will be stumping up the cash is happy with this arrangement.
Lots of, indeed most LHA claimants are not in this position to commence their tenency.
Which is why they find great difficulty in finding a LL to take them on.
I know councils can provide a bonde but that is held by them and I wouldn't trust the council to relaease the monies in the event a claim is required on the deposit.
The only LL who can really afford to take on the risk of LHA tenants are those with large cash reserves for when nit all goes wrong.
Accepted that this would not happen all the time.
And clearly LL who carry out full DD on these claimants generally have good experiences.
Well that is fine for them, the little LL who mostly does NOT have such reserves CANNOT afford to take the risk.
As has been mentioned LL haven't really got anything against LHA claimants per se, it is the system which so conspires against LL and which on a regular basis leaves them in severe financial detriment.
The law, system has to be changed to advantage LL who may well then consider taking on LHA claimants.
This hasa political effect aswell.
Mr Wales of Newham council stasted there wer no affordable properties in Newham for LHA claimants. caused bu govt cuts to LHA.
This was proven to be rubbish.
There were plenty of properties available within the LHA limits; it was just the LL did not want to rent to LHA claimants.
Had that been highlighted then all that silly politiking would have been exposed for what it was, basically being economical with the truth.
Had this been brought to attention in the press then perhaps a conversation about how things could be changed to encourage LL to take on LHA claimants, then fine; but that never happened, I wonder why!!?
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Sign Up16:40 PM, 20th July 2012, About 13 years ago
I think it is absolutely commendable that certain LL are prepared to take the risk of a LHA claimant.
This is all very well if you have the resources to cover eviction etc which coud mount to £8-9oo plus damages and theft.
Such decisions can thought generally only be made by those LL who are let us say more endowed than little LL.
The ability to cover massive losses without a property being repossessed is really the clincher decision.
I know I have had 2 properties repossed caused by wrongun LHA claimants, with the effects still occurring to me such that I might be homeless myself.
Can you see now why most LL without resources just won't take the risk.
It just isn't worth it.
The system is wrong pure and simple and until it changes in favour of the LL there will be a continuing decline in LL offering properties to LHA claimants.
That is just the waqy it is.
O)nly govt can change the system and they don't seem too inclined to do so.
so it is tough on LHA clamants, but that's the way it is; sorry benefit claimants!!
Puzzler
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Sign Up7:10 AM, 21st July 2012, About 13 years ago
Thanks Mark, regarding lenders then, can you point to any? My problem is I have too many properties for most of the players (HSBC, Platform etc.). TMW, Woolwich, Paragon have high minimum property values (£50K or 75K) or sq. metrage. I am too small for commercial lending (HSBC >£1m) so am stuck it seems.
Puzzler
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Sign Up8:13 AM, 21st July 2012, About 13 years ago
And all of those lenders say "no benefit claimants".
Mark Alexander - Founder of Property118
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Sign Up9:29 AM, 21st July 2012, About 13 years ago
Hi Puzzler
Have you tried the High Street clearing banks?
I'm not talking about the girls on the counters, what you need is a hungry Business Development Manager with targets to meet. They all still have a few, the trouble is, most of them are over target for new lending and their new targets are to increase margin and cross sales.
I used to be in the business of find out who the BDM's were that were below target. I retired from that business though in 2009. Nevertheless there are plenty of people in the Commercial Finance Broking industry for whom that remains a profession. My business partner (Neil Patterson) has good relationships with a few NACFB members (National Association of Commercial Finance Brokers). You can reach Neil by emailing npatterson@property118.com
These High Street lenders will consider a variety of low value and more unusual transaction but note that they are likely to be looking at repayment mortgages and 60% to 70% LTV maximum. Low value properties tend to produce better yields though so if you have decent deposits or additional assets you can pledge the deals can still stack up on cashflow.
I hope that's useful.
All the best
Mark Alexander
Puzzler
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Sign Up9:41 AM, 23rd July 2012, About 13 years ago
My last two posts have appeared in reverse order for some reason... yes I am approaching such people. HSBC have a big gap between 5 properties and >£1m. RBS, Clydesdale have said yes but stopped taking my calls. Finally some hope with Lloyds but yet to see if anything actually materialises..
Pete Judd
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Sign Up3:41 AM, 24th July 2012, About 13 years ago
They can't debit your bank account but if you have more than one LHA payment being paid to you they can deduct it from the total amount being paid in a lump sum.
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Sign Up11:13 AM, 29th July 2012, About 13 years ago
In Scotland the law is definately an ass it took me 13 months to evict a tenant who owed me £9,000. He was not DHSS ,and my DHSS tenants are great, I just picked them carefully and listened to their story. I get paid directly from the local authority. Landlords who have bad experiences mostly have very little contact with tenants and usually rely on an agent (may as well give the money to a stockbroker)
Interesting discussion tho, seems to rely on whether your a capitalist or a humanist, me I like helping people.
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Sign Up17:09 PM, 29th July 2012, About 13 years ago
Interesting re whether a LL is a capitalist or a humanist.
surely this depends on whether you can allow a tenant not to pay rent.
It would seem if you expect to receive rent and evict if you don't you are a capitalist.
If you are not that fussed about receiving rent as you can afford not to be paid then you are a humanist!!!
Trounble is most housing charities expect LL to be humanists and suffer detriment themselves.
I say tenants dream on.
Pay your rent or get out
so I guess I must be a capitalist!!