Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
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Sign Up17:15 PM, 14th August 2012, About 12 years ago
I think many of the posts are a bit wide of the mark here. Even if you can prove it was actually an administrative error on the part of the LHA office you'll have a devil of a job hanging onto the money. You say the money was paid direct to you, so presumably you must have signed the infamous clawback form for the LHA Office, which means you have even less chance of hanging onto it even if the LHA did make a mistake.
All the comments about maybe winning if you didn't know the tenant had left amaze me - any Landlord would say that wouldn't they would be the LHA office's line. Anyone posting here who has beaten the LHA with that line is either a very persuasive advocate or is lucky to be dealing with a pussy cat of an LHA Office.
They are not interested in any reasons or excuses they have paid out money to which someone was not entitled, in this case the tenant on your property, but the money had been paid to you. They can also I think come back for up to 6 years so don't necessarily think a win is a win until they have had their annual audit!!
Best advice is pursue the tenant but usually they don't have two penmnies to rub together and the LHA offise sure as hell isn't going to give you their current address.
£1700 overpayment - you sure it was only one month's rent Eve it seems an awful lot to me.
Mary Latham
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Sign Up17:59 PM, 14th August 2012, About 12 years ago
Housing Benefit Regulations 2006, Part 13, Section 101(2) states that, where the overpayment arose as a consequence of a misrepresentation, or failure to disclose a material fact by, or on behalf of the claimant, the recovery should take place from the person who misrepresented or failed to disclose that material fact.
Source http://www.legislation.gov.uk/uksi/2006/213/part/13/made
This point was further clarified in the case of The Secretary of State for Work and Pensions v Chiltern District Council.
Source http://www.dwp.gov.uk/docs/nechap32.pdf
Industry Observer
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Sign Up19:21 PM, 14th August 2012, About 12 years ago
Big word "should" Mary.
Are you suggesting that the LHA office knowing they have paid the money to Eve for a period when the tenant was not even in occupancy should then pursue a tenant on LHA for £1700?
Remember too that in this case as posted by someone else this tenant is almost certainly still on LHA but in another property. So the tenant will have disclosed the fact that they were not going to be at Eve's property by applying to have their LHA switched to another property.
Even if that did not happen in this case there are lots of occasions when this happens and as a result the Landlord never receives that last month's rent because it is paid in arrear - and the tenant has moved on, usually without notice because they have to accept alternative social housing offers quickly.
Perhaps we can discuss the Directive sent out by John Prescott years ago that told (told) Housing Departments they SHOULD not wait until a tenant was actually homeless before they rehoused them because of the mandatory nature of
Mary Latham
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Sign Up19:48 PM, 14th August 2012, About 12 years ago
I am not suggesting anything I.O. My recent post was for information. I gave my opinion of this case in an earlier post when I said "In my opinion you will not get your rent from the local authority." and I explained why.
If you want to discuss the Directive sent by John Prescott or anything else please lead and I will follow. I'm always up for a discussion but not for an argument its bad for my soul.
Paul Baldry
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Sign Up21:28 PM, 14th August 2012, About 12 years ago
I have in more than one occation won a battle over overpayment using an 'housing benefit indemnity form' I get it signed at the tenancy signing that which says the tenant indemnify the LL from all claims and would deal directly with the council for any over payments. The first time they kept asking for the original (so it could be lost - I think) after the first time they just accepted it haha. So funny hearing them on the phone. Haven't needed to use it for quite a while and wont help in this occation but fore warned if you take a dss tenant again.
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Sign Up0:01 AM, 15th August 2012, About 12 years ago
I absolutely agree with you with everything you've said; I can't believe the naivety of LL in wishing to receive direct LHA rent payments.
They clearly don't seem to appreciate they could be heading for an almighty fall.
Your worst case scenario in going back 6 years was not something I was aware of.
It makes me even more justified in my view NEVER to accept direct LHA/UC payment ,
UNLESS I am in the process of evicting the tenant.
To be in the situation where possibly 6 years of rental receipts could be clawed back just doesn't bear thinking about.
If such a situation ever arose with me I would be bankrupted.
Lots of little LL would.
The big boys can take the risk as they have funds to cover such potential massive clawbacks.
These council depts will use all means to recover LHA if they think there is any hint of incorrect claims.
I had a colleague of mine who had £13000 clawed back from him.
He has about 13 properties all let to LHA tenants.
I am not sure whether he changed the method by which he received LHA!!
I know some LL seem to think they can appeal these clawbacks and I know they sometimes succeed.
Me I require absolute certainty that any rent I receive stays received, never to return from whence it came.
Receipt, hopefully, from the tenant is the ONLY way to guarantee that.I don't know how some of these brave LL sleep at night in accepting direct payment.
They must have substantial funds in their bank accounts, unlike me.
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Sign Up0:22 AM, 15th August 2012, About 12 years ago
I think you highlight the issue that few LL seem to understand or appreciate.
That is benefit follows the person wherever and whenever they go.
Housing depts are not the slightest bit interested in breaches of contracts etc between the tenant and whoever.
All they are interested in is discharging their responsibilities as far as the law is concerned in supply due benefits to a claimant.
So even if a tenant doesn't pay the LHA over to the LL and leaves prematurely and then manages to find another LL to take them on, that is ALL the council housing dept is interested in.
Of course LL find this state of affairs extremely galling and it IS.
That however is the way things are presently.
Even with the advent of UC no change to things will occur as far as the council housing depts are concerned or rather the DWP.
Does this mean you might get some more help as DWP will be taking over responsibilty for UC or will it mean sacking the underused Housing dept staff!!
The only way of ensuring that the LL will receive UC housing benefit will be to use a CU.
Even then the tenant can still cancel the arrangement, though as Mary Latham has pointedly brought attention to this has to be 28 days notice and the CU advises the LL of cancellation of an arrangement.
This at least gives the LL a heads up on possible changes with his tenant.
I am not sure whether it would be deemed an unfair term; but I can see lots of LL inserting a term in the AST that a tenant in receipt of ANY LHA or RENT UC must use a CU and ringfence the SO rent payment to the LL.
This would also be a requirement for any LL taking on any LHA/UC tenant.
Mark Alexander - Founder of Property118
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Sign Up7:22 AM, 15th August 2012, About 12 years ago
Again, not the answer to Eve's problem but one for the future. A home owner guarantor significantly minimises risk as there is always somebody with assets to go after in the event of a problem. Take one wherever possible, even if it means taking a slightly lower rent to find the right tenant. Whether your tenant is on benefits now or ends up on benefits on the future a home owner guarantor provides landlords with peace of mind.
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Sign Up9:47 AM, 15th August 2012, About 12 years ago
Yes please, i'd like to discuss the John prescott directive. My council advises my tenants to stay put after the expiry of section 21 notices or else they won't get any help from them. I feel that this must be illegal, as my council is inducing my tenants to break their contracts and interfering in a legal contract between 2 people and causing me loss. This has happened a number of times and I always half heartedly complain, but this time I have made a formal complaint and have a meeting on Monday. How do other Landlords feel about this? Is it wrong? Is it illegal? Thanks in advance
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Sign Up11:32 AM, 15th August 2012, About 12 years ago
I am a specialist in Housing Benefit & LHA tenants, Mark has my direct details if he needs to clarify anything. You can get away with paying back the overpayment in certain circumstances, of which I have the text and answers for, but what u say above (I haven't read all the replies below), u have to pay back the period of Housing Benefit you received from when u knew the tenant was leaving/left. Everything after that point is not yours, HB say they will only pay up the point that she left, & u argue up to the date that U KNEW SHE HAD GONE. I have heard before, HB has to pay as per tenancy, unfortunately that is wrong (& I have tried that reason in the past), it doesn't wash with the HB dept.