Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:53 PM, 13th August 2012, About 12 years ago
Hi Eve,
From a LHA/Housing Benefit perspective then an overpayment has been made as you received Housing Benefit / rent for a period of time that your DSS tenant was no longer living at the property ie. The month following the tenant leaving.
So - the Housing Benefit department want their money back because your tenant's new landlord would also have received Housing Benefit / rent for the same period of time as you did - and the benefit is not due to you (because your tenant has moved elsewhere).
I sympathise with the fact that the rent is due for the entire tenancy and that you should be able to gain some form of compensation but this is not a Housing Benefit issue - this is a breach of contract by your tenant!
You are free to pursue your tenant for the outstanding rent but this does not change the fact that benefit has been overpaid to you and you MUST return it - or end up being sued by the Benefit Office.
If it was me, I would return the overpayment money immediately and probably not accept DSS tenants in the future. There is little point taking the tenant to Court as they probably have very few assets (which is why they are entitled to benefits in the first place) and when you win the Court action you are still unlikely to see any of your outstanding rent.
Good luck
Mark
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:05 PM, 13th August 2012, About 12 years ago
Eve, In my opinion you will not get your rent from the local authority. The benefits that are paid are paid to tenants, even when they are paid directly to the landlord this money is the tenants benefit not the landlords rent according to LHA regulations. There is a regulation that if the landlord could not reasonably have been expected to know that the tenant was not entitled to the benefits the money cannot be recoved from the landlord but in this case it would seem that you did know that the tenant had left the property and therefore this regulation would not apply.
Another regulation allows a local authority to pay LHA to two landlords if the tenants move without notice was unavoidable - this usually only happens when a tenant is moved into a local authority or RSL property and is not given time to give notice to the exisitng landlord- is this the case here? If it is I would ask for the overpayment to be written off under this regulation.
In my opinion if the situation above does not apply your only option would be to take legal action against the tenant to recover your lost rent but I am guessing that this tenant has no assets and therefore you are likley to spend money and time and may even get a judgement in your favour but you will probably get a few pence a week from future benefits if anything at all. You will also need to repay the "overpayment" unless someone more knowledgable than I am can give you a better option?
I am really sorry that you are in this situation and this is one of the many reasons that landlords are walking away from tenants on LHA, it may be one of the few benefits of the coming Univesal Credit because when the LHA is paid to the tenant and collected through a Credit Union Account by the landlord recovery of overpayments will fall on the tenant.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:10 PM, 13th August 2012, About 12 years ago
Mark's reply is completely correct. The only time you can put forward an argument against an overpayment is when you are unaware that a tenant has gone.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:20 PM, 13th August 2012, About 12 years ago
Hi there Mark,
Thanks for your advice, I must admit that I was quite shocked at the advice given by the RLA and suspected it was incorrect, although it does make a farce of the tenancy agreement as it is clearly a one way street and not a "contract" at all as far as the Housing Benefit is concerned. I understand that contract is with the tenant, but when signing up the Housing benefit stipulate it cannot be for any less than a year, so they are dictating the terms of the contract?
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:28 PM, 13th August 2012, About 12 years ago
Thanks for your post Mary, I am now even more informed, albeit out of pocket!
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:39 PM, 13th August 2012, About 12 years ago
Hi Eve, I too was shocked by the advice you said you had received from the RLA and that was one of my reasons for wanting to post the question here, just in case i was missing something. You have received some responses from some of the most experienced landlords in the UK here though so I think it's now safe for us to conclude that the RLA gave you incorrect advice on this occasion.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:08 AM, 14th August 2012, About 12 years ago
Think its all been covered but since you knew the tenant had left then the overpayment will still stand. An overpayment can be "beaten" if you can prove the tenant did a runner without your knowledge
Ben Reeve-Lewis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:08 AM, 14th August 2012, About 12 years ago
Fortunately I sit directly opposite our team’s housing benefit assessor and I just popped the
question to him (Your question I mean…..I didn’t ask him to marry me or anything)
His answer was an emphatic “No”! The claim is attached to the person, not the property. If the
tenant breaches their contract that is between the landlord and the tenant not the council.
Don’t take this on a personal level try to think of it procedurally. HB is a benefit that a person
is entitled to irrespective of the relationship between the landlord and the tenant. Even if the landlord knocks ten bells out of the tenant HB will still get paid because the fact that the landlord is criminal is nothing to do the HB.
Similarly if the tenant chooses to break their contract, that is nothing to do with HB either. All HB
do is assess entitlement and pay out if the applicant is eligible.
If the tenant finds another place they will need HB on that and if HB were paying the missing rent
on the previous tenancy they would be paying twice. Any amounts owing due to a breach cant be the responsibility of the council.
Don’t confuse benefit laws and contract laws, they are 2 entirely different areas of legislation.
Misunderstanding this basic principle is what gives rise to the common cry of “Fraud”, when the tenant doesn’t pass over their LHA. It isn’t fraud because they are entitled to it. What they do with it once its in their account is again, between the landlord and the tenant.
HB teams are not the police, they aren’t there to solve a landlord or a tenant’s problems, they
simply assess entitlement to benefit. That’s all they do.
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:45 AM, 14th August 2012, About 12 years ago
Eve, you said
" I understand that contract is with the tenant, but when signing up the Housing benefit stipulate it cannot be for any less than a year, so they are dictating the terms of the contract?"
Do you mean that you are signed up to provide properties to this authority? Many authorities now have this type of scheme and if you are contracted to them and they are insisting on a 12 months AST in order to dicharge their obligations to a homeless tenant you need to go back and have a discussion with them. Local authorities cannot have it both ways, they need landlords to agree to a minimum 12 months AST to get them off the hook and many landlords will not agree to this, if you did agree to this and they have broken the terms of your contract with them this needs to be discussed. The Housing Benefit regulations cannot be changed but neither can the terms of a contract and they should speak to their Benefits department and explain that they have an obligation to you and perhaps that they should write off this overpayment.
I may have misunderstood what you said but if you are under contract to the local authority I would be very intested to hear what they have to say.
Steve Masters
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:55 PM, 14th August 2012, About 12 years ago
Don't forget to take into account that tenants rent is normally paid in advance but HB is normally paid in arrears.