Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (âOur Siteâ) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
âAccountâ |
means an account required to access and/or use certain areas and features of Our Site; |
âCookieâ |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
âCookie Lawâ |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
âpersonal dataâ |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 â the General Data Protection Regulation (âGDPRâ); and |
âWe/Us/Ourâ |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten â i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UKâs supervisory authority, the Information Commissionerâs Office.
- For further information about your rights, please contact the Information Commissionerâs Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (âthe EEAâ) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be âstrictly necessaryâ. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browserâs settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Michael Holmes
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:31 PM, 25th May 2018, About 7 years ago
Reply to the comment left by at 24/05/2018 - 20:21
Thank God we are leaving!
Mike
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:00 PM, 25th May 2018, About 7 years ago
Reply to the comment left by Hamish McBloggs at 25/05/2018 - 18:02Hamish, I am a small time self employed sole trader, not a limited company, so i don't need to file my annual accounts and reveal my data, my landline phone is the same number that i acquired in 1975 and has not changed and is ex directory number. I like my privacy kept, of course recently when Selective license came into force, I was forced to register, and my name and my address is now exposed on a public register, for what use I have no idea, Ok I understand it is there for someone to make a complaint against my tenants, which means anyone living near my rented house gets disturbed by anti-social behaviour from my tenants, they can find out who the landlord is and how to contact him, to make a complaint, but that is not how it should be, anyone needing to make a complaint should contact the council first and lodge a complaint, it is then for the council to find out if the property is registered for selective license and then they should write to the landlord to address any issues, what do you think we are paying such a high fees for? do they just want to collect our fees and sit on their big fat arses and let us deal with anti-social behaviour and face the front line dealing with drunken and rowdy tenants and face further allegations of intimidation and harassment. why are we being asked to police anti-social behaviour and act as immigration officers? Can somebody give some common sense to these bureaucrats, its free, we won't charge them for it. Its all going totally mad everywhere. We need Donald Trump to rule Britain.
Chris @ Possession Friend
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:22 AM, 26th May 2018, About 7 years ago
Reply to the comment left by Dennis Leverett at 25/05/2018 - 11:53
Don't know who told you that Dennis but they're totally wrong. It doesn't matter,nor say anywhere What the REASON you Process - handle data is. If you handle it, ( receive it, process it - its as wide as a cavern )
Chris @ Possession Friend
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:44 AM, 26th May 2018, About 7 years ago
Ian and Robert are right. ~ for different reasons.
I personally favour the 'abide by the spirit, rather than the letter' for Landlords, as we don't collect data in excess of our legitimate requirements, and we don't share it for purposes other than for which it was obtained ( the tenancy ) In regards to REGISTRATION, Technically to be 100% correct, - receiving data [ ELECTRONICALLY ] that identifies a person requires registration. Many small landlords will hold paper records of their documents and won't be registering, if not for the fee, but also personal security concerns - albeit that is not a legal exemption.
Let me tell you that I made a FOI on 25/4 to ICO and at that time, there were 13,922 registrations under the Property Management category. ! ( many of these will no doubt be large business, also many having registered in panic of GDPR, no doubt )
What are the realistic dangers / risks of Not registering,
well, 2 things, the Flackjacket vested ICO officials you saw raiding Cambridge Analytica are unlikely to be knocking your door with a warrant ! any time soon lol
The other thing that could trip a landlord up, is if s/he were to be so foolish as to email the tenant something containing personal data about them from another source [ reference report ] not that that's likely. A recalcitrant tenant could then complain ( with evidence ) to the ICO.
Its simple to comply with the spirit, just have a Data policy and a short Privacy statement you give to those you collect data from ( tenants ) I have previously posted short examples of these here on Prop118 and elsewhere, receiving complimentary responses.
Here's the link again, http://www.PossessionFriend.uk/Landlord-advice/GDPR
Can holes be picked in it, Yes - but its the 'only entrant in the short concise guide to GDPR competition ! ' đ
Dennis Leverett
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:54 AM, 26th May 2018, About 7 years ago
Reply to the comment left by Chris Daniel at 26/05/2018 - 08:22Hi Chris I now have it from ICO re online business that I do not have to register because "You are under no requirement to pay a fee, You are only processing personal data for the core business purposes. You therefore do not have to pay a fee to the ICO." That's good enough for me. I can register voluntarily but have not decided yet. I do have to register as a landlord
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:04 PM, 26th May 2018, About 7 years ago
Reply to the comment left by Dennis Leverett at 26/05/2018 - 08:54
The "paying a fee" answers you have got from the ICO, do NOT say that you do not have to register, they are simply saying that you do not have to pay a fee for registering. These are not the same thing.
Can you get an answer from the ICO that says "you do not have to register", rather than "you do not have to pay a fee"?
Most landlords are also only processing personal data for the "core business purposes", so where's the difference? If it is because a landlord has to share personal data, e.g. a tenant's name and address, with tradesmen etc, then surely an online business also shares the same type of personal data when they arrange for a third party (e.g. Royal Mail or a courier service) to deliver goods? (and indeed they may share this and other personal data with their IT technicians or website developer, bookkeeper, accountant, cloud based accountancy software provider, etc).
Dennis Leverett
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:28 PM, 26th May 2018, About 7 years ago
Reply to the comment left by Robert Mellors at 26/05/2018 - 12:04
Hi Robert
I've been told I can register voluntarily but don't have to. I do all my postage through PayPal or E Bay so in effect it is those who are sharing not me, although I understand even that is "core business". As a Landlord I have much more personal data about my tenants and share with referencing firms, credit checks, insurance companies etc. In my opinion the ICO have made this whole thing incredibly complicated when it doesn't need to be. Some time ago I used their site to assess if I needed to register, I found two different questionnaire forms and one said yes the other no which is why I took advice. I see now they are using only one assessment form which I also tried yesterday and was given a no need to register or as you say "no need to pay a fee". I guess they say that so as not to discourage you to register.
Mike
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:10 PM, 26th May 2018, About 7 years ago
Reply to the comment left by Robert Mellors at 26/05/2018 - 12:04I agree entirely with your points, these answers are not specific, i.e. don't have to pay can still mean you have to register but no need to pay.
Sharing personal data with trades personal, there is a way around it, you book a trades person to go to YOUR property as you own it, so you are in fact passing your personal data to a trades person to got to your property at so and so street post code xyz, and knock on door number B 48 and say you have been sent by Mr so and so to fix a certain problem, which no doubt the tenant will be aware, as you would have discussed this with your tenant, you don't have to give the trades person your tenants name, so the tenant will then allow the trades person to come in and do his job, because you have pre-arranged with your tenant, that such and such a person or company will be attending between 2pm and 5pm on so and so date, so now you are not sharing your tenants data, you are merely giving the trades person the address of a property you own, not the address of a property your tenant rents, I can see there are 100 ways you can go around this registration process. It will be up to the trades person to ask the tenant if he can have his name, and up to tenant to say who he is. If there is any need to know the name.
TheMaluka
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:21 PM, 26th May 2018, About 7 years ago
Reply to the comment left by Mike at 26/05/2018 - 13:10
But surely you have a duty to protect the tradsperson's data so you must not give his name to the tenant unless properly registered? I have tried to register (without success) as I do not want to be the test case.
Perhaps we should label the present incumbents the "Blue" tape government, after all they promised to reduce "Red" tape?
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:33 PM, 26th May 2018, About 7 years ago
Reply to the comment left by Mike at 26/05/2018 - 13:10
Hi Mike
If you have just one property then you may be able to conduct your landlording business in such a careful convoluted way that nobody is passing on the name of another person etc, but if arranging repairs and maintenance, and the million and one other things that landlords have to do on a regular basis, for several properties then really it would be quite impractical.
The reality is that it would be so so much easier to give the tradesperson the tenant's phone number to arrange access direct with them, and to let the tenant know that "Joe Bloggs" from XYZ company will be ringing them to arrange a mutually convenient appointment, otherwise the landlord is going to be "piggy in the middle" relaying messages (e.g. possible appointment days and times) back and forth until the tenant and the tradesman agree an appointment time that suits them both. Then what happens if either needs to cancel or re-arrange, or even just let the other one know they are going to be 10 mins late! They need to be able to communicate with each other directly, and that means the landlord has to pass on contact details (otherwise known as "personal data").