Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Ringrose
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Sign Up18:36 PM, 24th December 2013, About 11 years ago
Reply to the comment left by "Mary Latham" at "24/12/2013 - 14:27":
The hard bit is that you can have someone is a HMO that is clearly on a valid licence, someone else that is clearly a tenant with full rights then a 3rd person that started on a valid licence then without the landlord knowing become a tenant.
The 1st person has paid for 7 days a week in the HMO, but goes back home to the house they own at the weekend; they are straying in the HMO due to the location of their current customer (or employer).
The 2nd person is living in the HMO as their only home.
The 3rd person was going home every weekend to the house they own, until their wife decided otherwise.
At least if I make a fork, I know it will not transform itself into a spade, if only the law was as simple with HMOs.
HMOLandlady
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Sign Up18:33 PM, 28th December 2013, About 11 years ago
I've been intrigued by this issue for a while. Just before Christmas I met with an old tenant who had set up a room letting agency which is doing well. He put his success down to using licence agreements and, when I challenged him on their validity, he said his solicitor had advised that they were legal providing the landlord was supplying at least 2 key utilities - in their case it's a regular cleaner and internet.
I bought my first HMO with licence agreements in place but was told by the council solicitor that the tenant still had a right to an AST. I agree that licences would be far preferable, especially in terms of anti-social behaviour, but don't feel I can risk it until a case has been tried and tested in court,
Ben Reeve-Lewis
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Sign Up18:48 PM, 28th December 2013, About 11 years ago
Reply to the comment left by "HMOLandlady " at "28/12/2013 - 18:33":
Well he should be reporting his solicitor for naff advice.
Internet????? dont make me laugh.
Cleaners? very shaky ground.
Support services can lift a tenancy out of protection and make it a licence but the level of support services must be quite high and genuine. We are talking 24 hour cover with meals provided kind of thing.
Bear in mind that the issue before Judge Templeman in Street v. Mountford was in no small part based the genuineness of the contractual provisions, to separate it from being just a construct aimed at removing an occupier's security of tenure.
In the case of Paddington Churches Housing v. Boateng the accommodation came on condition that Boateng particpate in a support programme. Once in residence he stuck two fingers up so PCHA terminated his licence. The matter went to court who held that Boateng was a tenant, not a licencee because the support plan was a condition binding on the individual not the occupancy. This is how seriously the courts take the matter of supported services. The good will of the landlord organisation is neither here nor there.
Admittedly there is no clear line in the sand between what constitutes a level of service that would eradicate a person's tenancy and those that would not but internet and cleaners would certainly have me rubbing my hands together and saying "My arse".....which is a legal term of course haha
HMOLandlady
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Sign Up19:25 PM, 28th December 2013, About 11 years ago
Interesting point, however, I bet there aren't many HMO tenants using the court route so I guess it's down to the individual landlord to decide whether or not to risk it. Word of warning to anyone thinking of this though - the reason I came into contact with a council solicitor was due to my illegal eviction. I found the tenant naked and near dead from a cocktail of drugs and his room had been emptied. Whilst he was in hospital his friend cleared his remaining paltry belongings, I presumed he wasn't coming back as he was in ICU and the next thing I knew I had a phone call from "Ben of the South" threatening to haul my arse through court to make an example of landlords.
Ben Reeve-Lewis
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Sign Up20:23 PM, 28th December 2013, About 11 years ago
Reply to the comment left by "HMOLandlady " at "28/12/2013 - 19:25":
Serena I do more threats than prosecutions. Learn to call the TRO's bluff haha.
You can bet your life the tenant didnt tell the council's solicitor the full story and I for one wouldnt go off half cocked in a case like that. 80% of the stuff tenants tell TROs, when investigated turn into a pile of crap but we still have to investigate them, just like the police do.
Having said that the two cases I dealt with on Xmas Eve and Xmas day arent rubbish and I've got injunctions on both of them.....now if only I can find the bloody landlords to serve them! Still. Monday's another day
Mary Latham
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Sign Up14:22 PM, 30th December 2013, About 11 years ago
Now that you two have put your pants back on!!!
This is actually a VERY important issue. The fashion for converting properties to HMO to increase the return is running wild and I see new landlords entering this market every day. It worries me because they seem to know only about the rental income and have very little idea about the very hard work, regulation, legislation, amenity standards, fire safety etc., they may not intend to be bad landlords but their ignorance will make them break the law. The issue of Licences verses ASTs is a big part of that ignorance and many new landlords set up their business model based on "kicking them out" when the misbehave or don't pay their rent. They become quite petulant when I point out that they cannot do this or at least by doing this they risk HUGE consequences. The top line for an HMO is high but the bottom line is often must less than these landlords imagine because the have made no provision for rent arrears, damages etc. I am not saying that all tenants in an HMO are bad tenants, far from it many are very good tenants but some tenant groups can be challenging and we cannot simply ignore the law to meet those challenges. Anyone entering this, or any rental market, need to understand the realities and to have systems and a war chest to make it work without removing a tenants legal rights.
If a property is only occupied by people paying rent and it is their only UK residence 99.9% of the time they are tenants not licencees and they have the rights of an AST regardless of the contract they have signed.
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Mary Latham - follow me on Twitter @landlordtweets
Also see http://www.amazon.co.uk/dp/1484855337 for the perfect present for landlords for under a fiver
Robert M
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Sign Up0:15 AM, 6th January 2014, About 11 years ago
Thank you for all the comments so far, and for Mary's emphasis on how very important this can be for HMO landlords.
I do understand why most people are advising that the HMO room lettings would be tenancies regardless of whether they are called licences or not. However, apart from Ben referring to support services, nobody seems to have mentioned other conditions that can change a tenancy into a licence (with non-resident landlords).
Having experience of working in several local authority housing departments, I know that some councils grant licence agreements to asylum seekers, for example, and these are the person's only accommodation and the accommodation is self-contained, so going by the standard rules in Street v Mountford these would be tenancies, not licences. I'm also aware of the licence agreements used by the companies that provide accommodation (self-contained, and shared accommodation) to asylum seekers on behalf of UKBA, and again these are licence agreements, but under the normal rules of Street v Mountford they would be tenancies. These types of lettings do not fall within the temporary homelessness accommodation criteria, so this does not appear to be the reason for them being valid licences.
Therefore, there are factors that can make a letting into a valid licence agreement rather than a tenancy, and having looked at the small print in Street v Mountford the case does actually allow for this in some circumstances. In order for my HMO room lettings to be valid Licences rather than tenancies, then I have to meet those criteria, e.g. provision of multiple services, reservation of right of entry, clear intention of the letting being a licence not a tenancy, etc, etc. Of course the services provided do have to be real and genuine, and could include cleaning, but this would not be enough on its own.
I did initially specify a 7 day notice period, but having subsequently had discussions with the Tenancy Relations Officer it was pointed out that although the agreements could be accepted as Licence Agreements, I was still bound by the Protection from Eviction Act and therefore had to give 28 days notice, so my agreements have been changed accordingly. This is not a problem as the notice is now served as a precaution at the start of the occupancy, like most letting agents do with tenants on ASTs. Thus, this is one example of an issue/problem I've come across, but have now dealt with.
Ian Ringrose
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Sign Up9:37 AM, 6th January 2014, About 11 years ago
Is there a wording for a S21 when you use a license, but wish to protect yourself if it is deemed to be an AST? (Without tipping the tenant off that the license may not be enforceable.)
Robert M
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Sign Up10:03 AM, 6th January 2014, About 11 years ago
I use a Notice to Quit, not a s21 Notice Seeking Possession. If it is deemed to be an AST, then a s21 or s8 Notice would be required. As far as I know there is no reason why all three notices couldn't be served, (if relevant), such that if one fails then one or more of the others could still be accepted as valid, but it does create extra paperwork, and if your licence agreement does not encompass the serving of s21/s8 notices as an "in the event of ......., then a s8 and/or s21 can be served in the alternative", then the serving of these could be used as evidence of it being an AST instead of a licence.
As already mentioned, simply calling an occupancy agreement a "licence", does not make it a licence, the legal presumption is that it is a tenancy, so if you want to create a licence you have to overcome that legal presumption by structuring the agreements and services provided in such a way as the only conclusion can be that it is a licence. But, if you are willing to do this, then it offers many potential benefits for you as a landlord, and it can also benefit the occupant as well.
Natasha Chambers
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Sign Up15:44 PM, 16th January 2014, About 11 years ago
OMG! I've been reading about licences vs tenancies until my eyes water and am still not sure which route to take. I have just begun to let rooms to tenants recommended by my local council and they're telling me to have each tenant on a licence for the specific reason of being able to get rid of a problematic tenant if/when it becomes necessary.
I'm certainly intersted in what Robert M says about "meeting certain criteria" in order for a licence to be valid. If someone could explain what that criteria might be, I would be most grateful.