Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up7:19 AM, 24th December 2013, About 11 years ago
Dear Robert and Readers,
For a reference point you may like to read Ben Reeve-Lewis's article - When is an AST not an AST? - http://www.property118.com/when-is-an-ast-not-an-ast/20925/
Starts - Most conversations I read on Property 118 and other websites centre on ASTs and the rules and regulations that surround them, but did you know that actually there are around 16 different types of tenancy and licence agreement?
Ben Reeve-Lewis
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Sign Up8:59 AM, 24th December 2013, About 11 years ago
Unfortunately your research has seriously let you down.
Whilst a landlord does have certain limited rights to choose what type of tenancy they can create, for instance an Assured Tenancy instead of an Assured Shorthold they don’t get to choose whether they can create a tenancy or a licence.
It is the circumstances of the letting itself that dictates that because of some pretty basic elements of land law.
A tenancy is a legal entity that is capable of transfer, that’s why council tenants can do mutual exchanges and why a partner can inherit a tenancy on death of the actual tenant, whereas a licence is merely ‘Permission to occupy’, that can be withdrawn by the landlord.
Because an occupier’s fundamental legal rights are at stake this isn’t left up to choice.
The defining case law is Street v. Mountford (1986), which in part involved the landlord reserving the right to enter the premises without permission of the occupier as a tactic for defeating security. Judge Templeman held that this reservation was not genuine and that the agreement was therefore a ‘Sham’ designed to rob the occupier of her full security.
The judge famously said “The manufacture of a five pronged instrument for manual digging results in a fork, even if the manufacturer insists he has made a spade”.
Although this might just appear as legal tosh it is absolutely crucial to be aware of because if you treat your occupiers as licensees and evict accordingly you could find yourself on the end of a very expensive criminal and civil law claim for unlawful eviction. I know….I do these all the time for a living.
Judges in these matters wouldn’t be interested in ”But I thought they were licensees” as a defence.
From what you say of your circumstances the only way that your HMO crew would be licensees is if you lived with them and shared bathroom and toilet in the style of Rigsby from Rising Damp or you provided a significant level of support services or cooked meals.
And @Neil, I would like to revise that figure and say it is actually 22 types of tenancy and licence now to my knowledge
Ian Ringrose
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Sign Up9:11 AM, 24th December 2013, About 11 years ago
Ben,
What is so different between a hotel that does not provide breakfast and a HMO?
A lot of hotels these days only change the beds between guest or once a week if a guest is straying longer.
Someone booked into a hotel could claim it is their home, but I have never heard of a hotel being hit with eviction problems. I have seen hotels with a max length of stray of 14 days, is this an important factor?
Ben Reeve-Lewis
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Sign Up9:20 AM, 24th December 2013, About 11 years ago
Reply to the comment left by "Ian Ringrose" at "24/12/2013 - 09:11":
Yeah it's about intended use on a day to day basis, or 'Nightly paid' as we call it in homelessness land which lifts it out of tenancy law although very long term residents may have an argument.
Designated hostels under the 1985 Housing Act are exempt from tenancies and where council's use B&B for temporary accommodation the case law of Mohammed v. Kensington and Chelsea & Manek kicks in in that accommodation provided as a temporary expedient pending homeless investigation will only be licences but there have been dark mutterings in recent years, notably Desnousse v. Newham that raises an argument that if the homelessness accommodation being occupied is self contained then it could be a tenancy by virtue of Street v. Mountford. So far cases of this kind havent gone the way of the occupants but several of the great and the good continue to believe there is a case for it, including Andrew Arden and Jan Luba, who are two of the top housing law barristers in the country so watch this space.
Ben Reeve-Lewis
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Sign Up9:23 AM, 24th December 2013, About 11 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "24/12/2013 - 09:20":
Also worth noting is the recent case of Beresford v. Mexfield which clarified the point that tenants of housing associations that are what are termed 'Fully mutual', (created under the Industrial and Provident Societies Act' have little if no defence to possession proceedings.
I recently dealt with a tenant who had lived in a fully mutual housing association property for 25 years, raised her kids there but had no defence to possession and had done nothing wrong
Jeremy Smith
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Sign Up11:09 AM, 24th December 2013, About 11 years ago
Do the council have a different tenancy agreement (which the PRS can't use), since a friend tells me they can get tenants out within a few weeks, unlike in the PRS ?
Ben Reeve-Lewis
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Sign Up12:18 PM, 24th December 2013, About 11 years ago
Reply to the comment left by "Jeremy Smith" at "24/12/2013 - 11:09":
I don’t know where your mate got the impression that council’s do it quicker ha-ha It still takes an age, although I admit the staff probably don’t do it with the same sense of urgency as a PRS landlord.
A standard council house tenancy is called a “Secure tenancy” and yeah you are right. Only councils can grant these.
They have a different set of eviction grounds to PRS landlords as well, 20 of them but they are all discretionary. There isn’t the equivalent of the 2 months rent arrears mandatory eviction ground.
The notice they serve is called a Section 83 notice which is usually a month long, which is probably where your friend got the idea that evictions are quicker but unlike PRS landlords the council has to follow a lengthy pre court procedure called the “Rent arrears pre-action protocol” before they can even get to court, which includes several ‘get out of jail free’ cards that the tenant has to breach several times if possession is going to be applied for, so count your lucky stars PRS landlords don’t have to deal with that.
I once trained a group of council housing officers who had three cases in front of a judge on the same day. He got them all together and asked the officers how long they had given the tenants to seek legal advice before making the court application (a requirement of the pre-action protocol) They told him a month.
The judge adjourned the cases for a week and called the local CAB rep to court and asked them how long it was taking at that time for them to schedule interviews with clients. He replied “About 6 weeks”, so the judge threw all three cases out, saying the council had not given the tenants enough time to get advice.
And you thought you had it hard.
Councils can also grant Introductory tenancies with limited security for a year to prove the tenants can behave before granting a full secure tenancy and they can do ‘Demoted Tenancies” whichy allows councils to reduce security if the tenant is creating problems with ant social behaviour.
Also they can do Family Intervention tenancies (FITS) a kind of demoted tenancy whereby the tenant has to take part in support plans and behavioural undertakings to avoid eviction.
Mary Latham
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Sign Up14:27 PM, 24th December 2013, About 11 years ago
Ben has said it all and I have had this discussion with many HMO landlords. It is not the granting of a Licence that is the problem it is the enforcement of right of entry and Possession. I tell landlords to use a licence if it makes them feel that tenants will behave better but not to enforce the right of entry nor Possession because, as Ben has said, to do so will put you in big expensive doo doo. The law IS and the law says that a tenants (and these are tenants) has the right to quiet enjoyment and protection from eviction. It is far better to use a proper AST so that everyone is aware of their rights and obligations and landlords to not tarnish their reputations.
Mary Latham – follow me on Twitter @landlordtweets
Also see http://www.amazon.co.uk/dp/1484855337 for the perfect present for landlords for under a fiver
AnthonyJames
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Sign Up15:42 PM, 24th December 2013, About 11 years ago
To go back to Robert's original question, what is an HMO landlord supposed to do then?
If individual ASTs create more problems than they solve, is the landlord best advised to issue a single AST and insist the tenants sign it, even if they complain bitterly that they will be left burdened with paying the extra rent if one of their number stops paying?
Also, should the landlord require the tenants to take out another AST whenever someone moves out or in, each time tying the remaining tenants into another six month minimum contract, even though they would far prefer to be on a periodic tenancy than tied down again?
Mary Latham
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Sign Up16:29 PM, 24th December 2013, About 11 years ago
Managing an HMO is a specialist field and landlords who do not have the skills and systems to take on this work should stick to single lets or let only to groups of friends or use a specialist HMO managing agent. A joint AST for several unrelated people who do not come as a cohesive group is not appropriate and is passing on the responsibility to good tenants when it is the job of the landlord to manage bad tenants. The reason that the return on an HMO is so much higher is because the work is so much harder - we can't have our cake and our h'penny no one forces us to go into this complicated market.
When I sold most of my HMOs and bought other properties to let to singles or families I reduced my return but I also reduced my workload and overheads so that the bottom line is not much less than it was before. An HMO is going to give you a high bottom line if you are prepared to put in the hours needed to manage it on a daily basis and to deal with the many issues that arise from this type of letting. Otherwise it is just going to drain your resources. Having let HMOs for almost 42 years I do know what I am talking about and trust me there is no magic formula for making money without the work while at the same time complying with the law.
Mary Latham – follow me on Twitter @landlordtweets
Also see http://www.amazon.co.uk/dp/1484855337 for the perfect present for landlords for under a fiver