Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up16:27 PM, 19th December 2012, About 12 years ago
@twitter-343420702:disqus please advise what percentage of your members extend the protection when AST become SPT's? My reason for asking this question and my concern is that most landlords and letting agents will not realise that this is a requirement of your scheme and the deposits will not be protected after the initial fix term. This is VERY worrying given that, for many, the 30 days will have expired, the consequences of which are the potential of being fined 3 X the deposit plus, having to return the deposit and no right to serve a Section 21 notice until the deposit has been returned, regardless of any damage that has been caused.
Mark Alexander - Founder of Property118
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Sign Up17:29 PM, 19th December 2012, About 12 years ago
Hi Antony, that's what I thought until I read the response from TDS. I'm hoping that My Deposits don't operate the same way as that's who I use and I have not been informing them when AST's become SPT's, not have I been issuing new deposit protection certificates. I can see that Pandora's box may have been opened here because if the TDS rules are common amongst all insurance backed deposit protection providers I suspect that most landlords in England and Wales will be guilty of breach of deposit regulations. Will every landlord potentially have to stump up 4 X deposit or will the insurance backed deposit protection providers be held accountable for not making the rules of their schemes sufficiently clear to their customers. It's scary stuff isn't it?
Mark Alexander - Founder of Property118
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Sign Up19:33 PM, 19th December 2012, About 12 years ago
Mary Latham
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Sign Up20:38 PM, 19th December 2012, About 12 years ago
There are two issues here.
1. Is a Statutory Period Tenancy (which arises at the end of a Fixed Term Tenancy where NOTHING is changed from the original terms) an new tenancy
2. Does a deposit need to be re-protected and documents re-issued when a Fixed Term Tenancy rolls into a Statutory Periodic Tenancy
To complicate matters the Tenancy Deposit Protection legislation supports all the terms and conditions of the Protection Schemes (and these often differ from one to another) which can be changed from time to time. This means that there may be no changes to legislation but there may be changes to a schemes rules and these must be met by the landlords who are using that scheme.
The Golden Rule
Always keep up to date with any changes to the Deposit Scheme that you are using. If they offer an email update service - sign up for it. Check the rules on their web site regularly and make sure that you are compliant. Failure to comply with the scheme rules IS covered by Tenancy Deposit legislation and is not reliant on other legislation to support those rules
TDS has posted in accordance with the rules of that scheme that appear on their web site, these may differ from other schemes
Mark, I also use MyDeposits where my deposits are protected until the tenancy ends or there is a significant change to the Tenancy Terms, or a new Tenancy Agreement is put in place
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Mark Alexander - Founder of Property118
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Sign Up22:41 PM, 19th December 2012, About 12 years ago
UPDATE
DPS have confirmed that deposits remain protected regardless until they are unprotected - this applies to England, Scotland and Wales.
It appears that legislation supports whatever the scheme rules are.
My concern, based on the response from The Dispute Service "TDS" , is whether their rules have been effectively communicated. I don't think they will pass the test of "clear fair and not unreasonable" if challenged in court. From what I can see they updated their website in January this year to effectively say that a deposit protected under their scheme becomes unprotected at the end of the fixed term unless they are notified. That could affect a lot of their scheme members in England and Wales if they are unaware, especially those who didn't advise them of AST reverting to SPT's within the prescribed 30 days.
I envisage blood on the streets when tenants hear of this and begin pursuing landlords who are TDS members for a refund of 4 X deposits.
If TDS procedures were to write to all members, say two weeks before the end of the fixed period, asking them if they wanted to extend cover, I think TDS would have a good defence against any class action from affected landlords. However, to my knowledge they do not follow such a procedure.
I have not had official confirmation from My Deposits on their policy, however, I understand from an unofficial source that their position mirrors that of DPS.
The above is just my personal unqualified opinion, it is not a legal opinion.
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Sign Up0:51 AM, 20th December 2012, About 12 years ago
Mark; just spoken to mydeposits and they have requested an email re this deposit situation.
They have stated I am CORRECT.
Could you email them at
info@mydeposits.co.uk; putting the queries that have been raised and they will respond definitively and then let us ALL know.
As regards the differences they say there may be different scheme conditions which are more to do with charges.
One may be in breach of scheme conditions but NOT the deposit law!
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Sign Up1:58 AM, 20th December 2012, About 12 years ago
With my|deposits a protection remains valid in the event that a fixed-term AST reverts to a SPT. The member does not need to formally confirm the SPT extension with us nor do they need to re-issue the DPC or PI.
Mary Latham
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Sign Up5:18 AM, 20th December 2012, About 12 years ago
I have been asked if the rules of a Deposit scheme "supersedes" the HA 1988. The rules of the deposit schemes are covered by the Housing Act 2004 here http://www.legislation.gov.uk/ukpga/2004/34/schedule/10
Now that each scheme has clarified the rules that apply to the scheme the question that remains is
When a Fixed Term AST rolls into a Statutory Periodic does a new Tenancy begin? I am very interested in Industry Observers commments on this and if you are reading this let us please continue the discussion. I am sure that there are many landlords who are very grateful to you for making them aware that, if their deposit is covered by the TDS, they need to take action when the Fixed Term comes to an end. I do not use that scheme but I was totally unaware of this rule and I am guessing that I am not the only one?
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Mark Alexander - Founder of Property118
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Sign Up23:14 PM, 23rd December 2012, About 12 years ago
Hi Mary
If a statutory periodic IS a new tenancy as Industry Observer believes, would that not mean a landlord isn't able to seek possession for a further six months?
Perhaps I'm missing something here but I'm quite certain that a landlord can not seek possession within six months of the start of a new tenancy. You know your way around the legislation far better than me so if you think I'm right on this point please can you tell me which piece of legislation I need to read to confirm this?
I have to admit that I am becoming very confused by this because, as suggested by Industry Observer, I have read section 5 of the Housing Act 1988 and it seems to support his point of view.
However, I am also pretty sure that hundreds of judges will have granted possession under section 21 well within 6 months of tenancies having reverted to SPT's, regardless of whether deposits have been re-protected, which of course is a requirement for all new tenancies.
Mary Latham
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Sign Up14:45 PM, 24th December 2012, About 12 years ago
I am posting this on both threads because I have no idea which one it needs to be on now!
This is what the legislation says (Housing Act 2004 Section
213)
(1)Any
tenancy deposit paid to a person in connection with a shorthold tenancy must, as from the time when it is received,
be dealt with in accordance with an authorised scheme.
(3)Where a landlord receives a tenancy deposit in
connection with a shorthold tenancy, the
initial requirements of an authorised scheme must be complied with by the
landlord in relation to the deposit within the period of 30 days (amended
in April 2012 via Localism Act 2011)
beginning with the date on which it is received.
(4)For the purposes of this section “the initial requirements”
of an authorised scheme are such requirements imposed by the scheme as fall to
be complied with by a landlord on
receiving such a tenancy deposit.
----------------------------------------------
Unless someone can point me to other legislation my
understanding of this is
I must
·
The relevant date for
protection of the deposit is “as from the time when it is received” since
the deposit for a Statutory Periodic Tenancy was “received” at the start of the first Fixed Term Tenancy nothing
changes when the SPT begins. NOTE A new tenancy
that begins as a Periodic Tenancy
must be treated in the same way as a Fixed Term Tenancy.
·
I have 30 days from the
relevant date in which to protect the deposit in an authorised scheme of my
choice
·
I must comply with the “initial requirements” of the
scheme that I have chosen to use
·
I must give my tenants, and
any third party who has provided the deposit, The Deposit Protection Certificate
and Prescribed Information provided by the scheme” within the period of 30 days” of the relevant date.
I do not
need to
·
Protect my deposits again
after the initial protection is in place unless this is a, “initial requirement” of the scheme.
·
The scheme that I use is
MyDeposits and the scheme only requires me to put a new protection in place
when I issue a new AST (Fixed Term or
Periodic) or make a substantial change(s) to the original AST.
·
My deposits remain protected
until I unprotect them and at that point the scheme would notify my tenants and
therefore I don’t need to do anything more to meet legislation even when a
fixed term AST ends and the tenancy continues as a Statutory Periodic Tenancy.
·
It would seem that TDS changed
its “initial requirements” in
January 2012 and that they now need to be notified when a Fixed Term AST comes
to an end and continues as Statutory
Periodic Tenancy in addition to requiring a new protection to be put in place
when a new AST is issued. I understand that there is no charge for this but a
new Protection Certificate will be issued and this must be given to the tenant
along with the Prescribed Information again.TDS email the landlord/agent well before the end
date of the Fixed Term to remind them but if the record is not updated the
deposit protection will end on the end date of the Fixed Term.
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