Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
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Sign Up12:38 PM, 29th October 2020, About 4 years ago
Reply to the comment left by Ron H-W at 29/10/2020 - 12:14
so far not an issue for incoming tenants as previous ones have done a bunk (and due to not giving notice are liable for charges up to day the contract is formally ended) so incoming tenant effectively starts from scratch and is not liable for any previous charges.
Porky
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Sign Up13:17 PM, 29th October 2020, About 4 years ago
Reply to the comment left by Dancinglandlord at 29/10/2020 - 11:57
It's already been said Dancing Landlied. (read earluer comments) There are loads of wireless monitors on eBay for about a tenner. As Ron J-W said they don't take account of power factor deviations created by inductive or capacitive loads as they only measure apparent current not the in phase current vector and they also assume a constant mains voltage which does vary a bit. I'm sure more sophisticated monitors that would need a mains voltage connection are available and would be accurate but for most tenants the accuracy of the cheaper units would be more than adequate.
brian_g
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Sign Up17:41 PM, 29th October 2020, About 4 years ago
I had a request for a Smart Meter. I sent the following reply to the Agent, and have been informed that the tenant has decided against proceeding with Smart Meter installation :
---------------
Thank you for your email. In principle, we have no objection to her having a smart meter installed.
However, as a doctor, I personally would never have a smart meter installed. Smart meters use the same frequencies that are used in microwave ovens. Unfortunately, these frequencies are not screened, as in a microwave oven. Also, these frequencies are being transmitted throughout the day; not just for short periods. There are long term health implications that the Energy industry and the government are trying to hide. The energy industry would prefer that everyone had smart meters, so they would then not have to employ anyone to read meters, and this therefore saves them money in the long term.
May I suggest that before the tenant makes a final decision, that she takes a look at the following articles :
https://theecologist.org/2017/apr/11/smart-meters-and-cell-damage-pulsed-em-radiation-our-health-risk
https://mdsafetech.org/smart-meters/
http://www.es-uk.info/wp-content/uploads/2018/05/13%20-%20Ill%20Health%20from%20wireless%20Smart%20Meters.pdf
https://beatemf.com/smart-meter-safe-distance/
Incidentally, she may even end up paying more for her electricity, as described in this Daily Mail article :
https://www.dailymail.co.uk/news/article-4288180/Smart-meters-readings-SEVEN-times-high.html
Finally, if she ever finds a cheaper electricity supplier, she may not be able to switch, as different electricity companys' meters are incompatible!
Unfortunately, the effects of this type of radiation are cumulative. Even if you do not experience immediate symptoms, you are likely to end up with ill-health about ten to fifteen years down the line. Those people who are electro-sensitive are the lucky ones, as they can avoid exposure immediately. Finally, to reiterate, we have no objections to the installation of a smart meter. But at the very least, having read the articles above, the tenant will have made an informed choice.
----------------------
Porky
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Sign Up19:46 PM, 29th October 2020, About 4 years ago
Reply to the comment left by brian_g at 29/10/2020 - 17:41
What a load of twaddle. Comparing a low power radio transmission of a few watts with an 800 watt microwave oven.
The meters operate in the mobile network GSM band for transmission of meter reading data very infrequently in short bursts and typically in the 2.4 GHz WiFi band for data download to the home energy usage display so no different to a WiFi router that most people have in their home.
I suppose Brian g also supports pulling down 5G transmitters to control Corvid 19.
It's laughable conspiracy theory.
jbw63
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Sign Up19:46 PM, 29th October 2020, About 4 years ago
Firstly ignore the pseudoscience scares about smart meters! Frankly I don't have the time to go into it! But it is nonsense!
However there are good reasons to refuse Smart Meter installation for the time being.
There are 2 generations of meters.
The first generation is NOT compatible with switching suppliers. So what happens is that you get the smart meter which replaces the old-fashioned one you can easily read yourself, and it all works fine until 12 months on when your contract is up and you wish to to take a cheaper energy deal with another supplier.
At this point (because you normally were not warned prior to switching), you discover that you are stuck with a Smart meter that doesn't work any more. This is because
(a) it has incompatible software installed to push the reading to your new supplier, and
(b) your monitor has ceased to work, and the smart meter itself has a blank screen and doesn't display a reading any more.
(c) Your new energy company says there is nothing that can be done, ie if you already have a Smart Meter via the previous company they are not going to uninstall it and install a new compatible with their own companies software one.
AND the only way to trigger the display to work is to plug in a code yourself, this gets the meter to flash through a series of figures each visible for a 'fraction of a second' - the display issue poor and the system flicks through so quick that you have to then repeat the whole process multiple times for each of the meters.
If the meters are not easy to access then this is a nightmare, even worse for the elderly/less mobile. For some it is impossible to do.
So many elderly people I know weren't warned, have been caught out by this and re very ANGRY!
I took this up with OFGEM because they (a) encourage people to both have Smart meters and (b)to switch energy suppliers and (c) no-where on their website do they warn customers that there is a significant industry-wide issue that is now several years old and still not fixed!
They did try. The solution was supposed to be sorted by rolling out a second generation meter - the SMETS2 Smart meters.
Well these SMETS2 were supposed to fix the issue by sending the meter usage data to an independent third party in a standardise fashion that was a centralised system for the whole country. The energy suppliers would then collect the usage data from this centra hub - and hey presto the elephant in the room switching issue would be fixed.
Only... it hasn't worked!
According to the meter reader who came to my property (London region) just 3 weeks ago the current industry status is:
(a) Most companies re still (surprisingly) installing the FIRST generation Smart Meters that are totally non-compatible to switching - customers unaware!
(b) There are very few areas in the UK are currently in receipt of the second gen SMETS2 Smart Meters so far
(c) AND the meter reader says they system is still NOT up and running properly without significant software issues that still need fixing. He told me that he is still having to do house calls because these SMETS2 meters are not working, the switching isn't working, the energy companies are not receiving the data and customers are often struggling to read them.
Unfortunately many people are now faced with the prospect that they must stay with their current supplier and pay the new higher contract fees in order to continue to have their existing Smart meter functionality, because if they switch to a cheaper deal they will completely loose the monitors functionality and the ability to read their meter, and so be completely unable to monitor their energy consumption altogether.
The rub is most people could at least quite easily read the units used on their old fashioned meter prior!
So frankly I'd tell explain all this to your tenants and tell them to hold their horses on the Smart meter push until the whole system is properly integrated and reliable and you can switch without using the monitor and Smart meter functionality.
If your energy company are trying to force a Smart meter on you, then what I have said is "fine, but it has to be SMETS2 or newer (normally they are install 1st gen for your area) and only after the industry has fixed the issues (that I have just explained) because I was not informed about them when taking up the contract and I don't want to be tied into your company after my contract is up because the alternative is that I will not be able to monitor my energy consumption when the Smart meter you install won't switch over.
Apparently the industry expected we would be there a year ago - and they are still no way near sorting out these issues!
Paul Shears
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Sign Up19:58 PM, 29th October 2020, About 4 years ago
Reply to the comment left by jbw63 at 29/10/2020 - 19:46Beyond what has been said, I was interviewed for a job with the smart meter manufacturer for a "management" in Hampshire that sources them from their parent company in India.
Neither the MD nor his HR "manager" could give me a single reason to install one that would provide some function not already available via an old fashioned meter plus the fuse board.
He admitted that the only functional benefit was to the energy supply who would no longer need to send out minimum wage meter readers every year or so.
He also admitted that the tab for this functionality would be picked up by the consumer both directly and via recycled tax money. The government expenditure on this utterly appalling scam is truly eye watering.
brian_g
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Sign Up20:03 PM, 29th October 2020, About 4 years ago
To Porky:
Totally respect your point of view. But shouldn't the tenant make the decision? And it does remove your headache with regard to the potential problems you as a landlord may face if this was installed.
jbw63
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Sign Up20:13 PM, 29th October 2020, About 4 years ago
Reply to the comment left by brian_g at 29/10/2020 - 20:03
Hi Brian_g,
Not necessarily, as subsequently (a) you the landlord or (b) the next tenant or (c) the existing tenant in 12 months time should they wish to switch energy suppliers ... will then be stuck with a defunct smart meter in the property which is far worse than having the original old-fashioned meter in the first place. That is until the industry manages to fix this industry-wide problem.
Rennie
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Sign Up21:01 PM, 29th October 2020, About 4 years ago
Reply to the comment left by brian_g at 29/10/2020 - 17:41
I am so pleased I am not the only landlord who thinks smart meters are bad because they emit electro magnetic radiation. My tenant asked if he could change suppliers and I said yes but please think carefully before you agree to a smart meter etc, etc and I am happy to say he decided against the smart meter
Porky
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Sign Up21:18 PM, 29th October 2020, About 4 years ago
Reply to the comment left by Rennie at 29/10/2020 - 21:01
Oh blimey another conspiracy theory believer.
Jbw63 elequently provides all the genuine reasons why choosing to have a smart meter can be something that you as a tenant or you as a landlord may live to regret and one of those is not some whacky brain damage effect. Most people have a mobile phone pinned to them all day and most of the night with no known adverse effect (apart from obsession). Does your tenant sleep with his or her head on the meter??
Besides all that nonsense I don't believe that the tenant should be given the choice at all. It's your property and you have to be the final arbiter of the decision. Yes the tenant can request it by all means but you need to make sure you are not going to be left with a long term problem.