Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
NewYorkie
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Sign Up10:24 AM, 13th December 2023, About 11 months ago
Likewise, do those who live on benefits, rather than work, pay tax on their income like anyone else?
Reluctant Landlord
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Sign Up11:24 AM, 13th December 2023, About 11 months ago
Yes. For example - a family who are living in temp accommodation (and are therefore under a licence with the council) do still have to pay rent to the council while they are there. In the case I am aware of, they pay just slightly under the LHA rate while they are housed on this basis. I believe the amount of rent can be increased by the council if it sees fit to do so as under a licence agreement there is probably less formality and notice period required.
Be interesting to find out how many councils actually have done this though.
This is not the 'true' cost of temp accommodation though as a whole. You must take into account the actual cost of sourcing this accommodation as its not the councils own. Most if it is comes from renting it from private owners - hotels, B&Bs, flats and houses, and seasonal holiday accommodation (think old coastal towns and chalets etc). Councils pay a lot more out for this so that they can house people on a temp basis.
An good example would be a standard 4 bed house in an average area (not London). Current market rent say £1000pcm. Tenant pays council £825 (under the LHA rate) but the council has to probably pay the Agent/LL/Owner £1300 - 1500pcm to get hold of the property in the first place.
That is why I see the councils going hell for leather on things like Selective Licencing etc. Just more money INTO the coffers...absolutely nothing to do with ensuring decent property standards etc. They want money for doing nothing!
Reluctant Landlord
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Sign Up11:26 AM, 13th December 2023, About 11 months ago
Reply to the comment left by NewYorkie at 13/12/2023 - 10:24
not sure if the benefit cap is over the level yet where they start to 'officially' pay tax (or should I say fill in a tax return)??
NewYorkie
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Sign Up11:44 AM, 13th December 2023, About 11 months ago
Reply to the comment left by Reluctant Landlord at 13/12/2023 - 11:26
On the basis £12,570 is the point at which you become liable for 20% income tax, anyone who chooses to live on benefits rather than work, must be getting more than that. Also, if working, they are also liable for NI.
The point I'm trying to make is, this government has created a situation where it doesn't pay an increasing number to work, despite the introduction of UC, which was meant to ensure it doesn't pay to stay at home. This means we have jobs which could be filled, but which aren't.
These people put a lot of effort into ensuring they know every wrinkle in the system to enable them to avoid working, and staff at the DWP aren't up to scratch in challenging them.
Whatever happened to '3 strikes...'?
Andrew Morris
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Sign Up13:09 PM, 13th December 2023, About 11 months ago
I was told by someone from the council that it costs 3-4 times as much to house someone in emergency accommodation. I enquired because they have cleared 4-5 months rent arrears to keep tenants in place, which they said was significantly cheaper. But then the tenant knows they will do that and behaves according, with most going into arrears again.
I’ve also wondered how council housing compares to the PRS - not just financially, but that would be the key factor. People tend to compare only rents, but that’s the cost to the tenant, not the tax payer. If you add the council support structure and deduct the PRS tax, I’m convinced the PRS does it cheaper and better. I had one ex-tenant tell me “literally the only thing better is the lower rent”. She said the service was terrible. No one owns the council house, so no one cares about it. Apathy is built into the system. Costs are irrelevant because the money comes from the council. Just because it’s done without profit, doesn’t mean it costs less.
Finally, the landlord selling up problem could be eliminated by incentivising landlord to landlord sales. Scrap stamp duty for a start. This would give long-term PRS tenants security.
LordOf TheManor
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Sign Up17:56 PM, 13th December 2023, About 11 months ago
In answer to the question of whether they pay rent.....
Yes they do - according to paperwork I've found in my properties at different times. But all have been the same.
With the acceptance of emergency accommodation comes a benefit claim which includes a sum for housing. This element of benefit is deducted at source to the provider of the emergency housing.....
The terms of the emergency housing contracts I've seen are such that if the person claiming this need doesn't actually use it (i.e. they don't sleep there at night) from the time it is allocated then the bed space is lost by the next day and their benefit claim is immediately revoked.
The accommodation suppliers are tasked with keeping close tabs on those under their roof with the hours of the clock denoting night from day - along with other rules and regulations of the accommodation fully specified before the occupant moves in (or decides not to, after all).
It seems that not everyone takes up the emergency accommodation offered to them - even though they claim at the time they have nowhere else to go. If they don't approve of it for one reason or another they might bunk up with family or friends after all - or take to the streets.
The bedspace isn't therefore left unoccupied for very long and is soon freed up to be offered to the next person in line for it.
From what I've seen, there is a management system but I'm sure this isn't consistent throughout the UK.
Robert M
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Sign Up11:28 AM, 14th December 2023, About 11 months ago
Each local authority (LA) have to provide emergency accommodation to SOME homeless households in accordance with their statutory duties under Part VII of the Housing Act 2006 (as amended), and in accordance with caselaw that has interpreted the legislation and set relevant legal precedents.
The legislation and caselaw also sets out the circumstances when a LA's duty to provide accommodation can be ended, and this may differ depending on the specific legal duty under which the person(s) are accommodated, e.g. if the person is classed as having no priority need (as defined in the legislation) then the LA may have no duty to house them, but may choose to do so in specific circumstances, e.g. if temperature falls below 0 degrees, (this is often known as "SWEP" - Severe Weather Emergency Provision). There are processes in place for the ending of accommodation provision depending on the LA's legal duties, and this may vary from instant eviction through to eviction after reasonable notice, with what is "reasonable" being determined the the facts of each specific case.
Each LA will have their own processes for obtaining emergency/temporary accommodation, and this will vary from one LA to another to take account of what options are available to them. How such accommodation is paid for will also vary, for example, a room at the local Travelodge or B&B is likely to be billed to and paid direct by the LA, whereas a temporary placement into a housing association property may mean that the rent is payable by the resident but they may then be able to claim Housing Benefit to assist with the payment of that rent. In some circumstances HB may also be claimed by residents of other emergency housing such as B&Bs, with the claim being assessed under different legislative provisions due to the fact that it is an emergency homelessness placement (such that the accommodation charges are paid in full by HB, not just up to the LHA level).
So in answer to the question of who is liable to pay the rent in emergency accommodation, the answer is "it depends".
In relation to whether benefit recipients have to pay tax on their benefit income, as asked by NewYorkie, again the answer is "it depends", as some types of welfare benefits are taxable, however most income based welfare benefits are not taxable.
Chris
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Sign Up11:24 AM, 16th December 2023, About 11 months ago
There is bed and breakfast and temporary accommodation.
You may get a room in a shared house or hotel or a room or studio in a hostel or even a self contained flat owned or leased by a supplier or a landlord.
Occupiers can live a self contained property for years but it is still counted as TA.
Some Councils may charge more than they pay to cover their other costs.
NewYorkie
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Sign Up13:43 PM, 16th December 2023, About 11 months ago
Reply to the comment left by Robert M at 14/12/2023 - 11:28
If UC isn't taxed, the gap between an indolent lifestyle, and hard work and paying tax, is even greater. Is it any wonder they won't work!
Reluctant Landlord
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Sign Up18:03 PM, 16th December 2023, About 11 months ago
Reply to the comment left by Chris at 16/12/2023 - 11:24
councils actually house a higher number of people in TA than they would into perm accommodation.
eg. A family of 5 in a two bed is perfectly acceptable if they are housed under the 'temp' banner, yet they would not be able to be offered a 2 bed house on a perm basis if there were not enough sleeping rooms to accommodate them.
I have a good contact in a council who informs me that they currently have a number of families of 6 in both 2 bed or three bed flats, despite being technically overcrowded. Why? Because overcrowded is not a term that applies in TA it seems....and yes they have also admitted there is a major issue with damp and mould in this properties simply because of too many bodies in limited space...and these are modern flats!
My contact advises that there is absolutely no perm accommodation of suitable size on the horizon for these families so yes they could be here for years....