Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
safetylady silver
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Sign Up18:15 PM, 31st October 2015, About 9 years ago
Excellent challenge on the basis of risk Graham.
Let me guess - the water management industry has a couple of posters here?
Key point everyone is missing: these 'rules' apply to landlords 'in business' as a landlord, and either self-employed or a company and thus an employer. The HSE guidance is incorrect (and it is just guidance anyway). The Law is what counts . .
HSE are enforcers of health and safety AT WORK legislation. Dutyholders under that legislation are employers. (This includes self-employed). To determine this, see HMRC guidance on landlords being in business and their liability to National Insurance (NICs).
1. Decide if you are a dutyholder - just being a landlord does not make you one, but being an employer 'in business' does.
2. If you are a dutyholder, decide on the appropriate level of response, which should not cost more than £10 if you use a simple form. Large, complex properties, HMOs etc, possibly get someone in to help, but not into 3 figure cost. HSE guidance does work for this - and also says they will not be actively enforcing in domestic properties anyway. (Hmmm. Because there is no real risk?).
3. If you are NOT a dutyholder, and most private landlords are not, (go back to HMRC if in doubt) then you only have to comply with gas, electrical and fire safety, plus (and this goes for ALL landlords anyway) Housing legislation via the Housing Health & Safety Rating System (HHSRS). This has a tiny reference to water systems and legionella, but any normal human being can deal with that in a few seconds.
HHSRS is enforced through local council officers, usually EHOs, and the maximum fine, for failing to deal with an enforcement notice, is £5000. It is not Health & Safety at Work, it is nothing to do with HSE, and nobody can go to prison (!).
Mike Wright
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Sign Up10:32 AM, 15th November 2015, About 9 years ago
Reply to the comment left by "Chris Daniel" at "10/10/2015 - 20:42":
Having looked at the risk assessment provided for the bargain price, you are paying for what you get…..There are numerous areas in it that would be challenged about whether they are "suitable and sufficient" by an EHO. The cold water storage tank has to comply with Water Regulations and I doubt if many landlords have sufficient knowledge to fully risk assess it. Screened air vents, correct location of inlet and outlet pipework, the absence of open vent pipes, the volume of water in relation to the number of users, etc etc. I can't understand why a landlord would not pay someone who has the required knowledge, training and competency to carry out the risk assessment, rather than run the risk of being personally responsible for someone's death and the litigation that would follow. It seems to be false economy really.
safetylady silver
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Sign Up11:05 AM, 16th November 2015, About 9 years ago
EHOs do not enforce legionella legislation, so the "suitable and sufficient" of which you speak is not applicable.
The HSE enforce H&S law in this area. The HSE say (in FAQs on website) they will not be "actively enforcing" on domestic landlords (good job as there are millions of them!).
EHOs enforce under the HHSRS which is not H&S law. These do mention water quality, but only in a broad sense, and EHOs cannot then push L8 onto landlords UNLESS they are H&S dutyholders (employed in the business of being a landlord).
Back to the actual risk.
It is so low (in standard domestic single let property) as to be effectively dismissed, along with many other tiny risks. As said already.
I would be concerned about fire, gas safety and the state of floors,stairs, paths, walls etc..
H&S law (if it applies in the first place) accepts the balance between level of risk and level of resources. The level of risk does not justify 3 (or even 2) figure outlays. Even one offs.
Mike Wright
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Sign Up11:38 AM, 16th November 2015, About 9 years ago
Reply to the comment left by "safetylady silver" at "16/11/2015 - 11:05":
I think we will agree to disagree. Water hygiene is as important as fire safety in my humble opinion and as a landlord, you have a duty of care to provide safe accommodation. Having worked in the plumbing industry for over 15 years, I have lost count of the number of non-compliant cold water tanks I have seen in domestic properties.
Your opinion regarding the risk "It is so low (in standard domestic single let property) as to be effectively dismissed, along with many other tiny risks. As said already." is not accurate in my opinion either and is frankly, irresponsible. The logic of "I would be concerned about fire, gas safety and the state of floors,stairs, paths, walls etc.." but to not include the water system, seems plain daft.
If a resident was to be unlucky enough to suffer ill health as a result of a poorly assessed and maintained water system, you would be leaving yourself wide open if you relied on these £10 risk assessments. Still, each to their own.......
Mike Wright
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Sign Up11:41 AM, 16th November 2015, About 9 years ago
Reply to the comment left by "Allan Mazey" at "07/10/2015 - 11:49":
Allan, I couldn't agree more with you! The phrase " a little knowledge is dangerous" springs to mind.....
I read through the assessment and there are numerous factors that are not included in it that you'd expect to find in a quality legionella risk assessment. Still if you're only paying £10, what can you expect? 🙂
Allan Mazey
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Sign Up12:59 PM, 16th November 2015, About 9 years ago
Reply to the comment left by "Mike Wright" at "16/11/2015 - 11:41":
You are exactly right with both comments Mike.
The comment “It is so low (in standard domestic single let property) as to be effectively dismissed, along with many other tiny risks. is certainly an interesting statement !
A quality risk assessment by a competent person, will accurately determine the risk (whether it be tiny or large)and also give the landlord a document to rely on and refer to as an ongoing control mechanism.
Not bad value for circa £45.00 per annum.
safetylady silver
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Sign Up14:46 PM, 16th November 2015, About 9 years ago
Per annum? Why?
Mike Wright
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Sign Up14:54 PM, 16th November 2015, About 9 years ago
Reply to the comment left by "safetylady silver" at "16/11/2015 - 14:46":
Per annum because there is a duty of care placed upon a landlord to ensure that any risk assessment and written scheme of control generated from the assessment are reviewed on a regular basis to ensure you are effectively managing any risks from legionella and other waterborne contaminants.......any water hygiene consultant worth their salt would ensure their client maintained appropriate written documents that clearly demonstrate the risk has been COMPETENTLY assessed and suitable and sufficient remedial actions been carried out..... which naturally has a financial cost the same as a qualified and competent gas engineer making sure the gas boiler continues to be safe does.
safetylady silver
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Sign Up15:42 PM, 16th November 2015, About 9 years ago
The HSE have specifically rejected the recently developed myth that L8 risk assessments (lets ignore whether they are or are not required) have to be repeated at set, or annual, or biannual, intervals. This is not required.
Gas safety regulations are very specific (all landlords ARE dutyholders, no argument, it says so in the regulations). Annual gas appliance checks are mandatory, as is certification.
The risk from a faulty boiler IS significant, as is sadly evidenced on a frequent basis. Information on gas safety is also circulated to all householders, because there is a risk - to anyone.
The HSE also repeat that the risk of legionella in a domestic setting is 'very low'.
There is no comparison (although you would clearly like there to be) between gas boiler risk and domestic water supply legionella risk. Neither is the legislation comparable - the dutyholder list is different.
'Duty of care' is a civil law concept, best not to muddle it up with statutory legal requirements ('dutyholder').
'Review' does not mean 'repeat'.
'Regular' does not mean 'annual'.
The HSE are of the view that landlords may take on the task of assessing risk themselves (usually).
There is no legal requirement to record findings if the landlord does not employ 5 staff (ie. most landlords).
Whilst your comments may be valid in the context of a corporate situation where there are significant water-borne risks, they are not helpful to landlords, and are scare-mongering - even to full time, in business, employer landlords.
Mike Wright
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Sign Up16:01 PM, 16th November 2015, About 9 years ago
Reply to the comment left by "safetylady silver" at "16/11/2015 - 15:42":
Water Regulations are very specific too and there is a risk to anyone too.
I am well aware of what the HSE say about time periods for LRA and I did not say they are required annually in all cases.
None of my comments are scaremongering as they are all relevant. My primary concern is people's safety, not saving myself a few quid;
it seems mildly silly to want to save £90 by doing an assessment that you may not be competent to carry out rather than paying an expert to do it properly.
Even brand new properties supplied with cold mains and a combination boiler have risks that need considering. Like I said before, we best agree to disagree.