Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mike
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Sign Up12:57 PM, 25th January 2023, About 2 years ago
It was time that Tenants were told the truth why their rents are sky high, its the very Government Housing policy and local Authorities licensing policies that are driving rents sky high, Local Authorities want all rental accommodations to meet highest standards, but that drives rents up leaving no choice for some tenants who can be content with slightly sub-standard affordable accommodation.
As an example if you were seeking an overnight accommodation in a town you were visiting, and all the hotels or B&B were 5 stars, beyond your pocket, you would end up spending the night on a park bench, that is provided these heartless loonies have not put dividers on the benches so you can't lay down and sleep. Some building forecourts even concrete metal spikes so you can't spend a night under their forecourt. and I believe you cannot sleep in your car either.
Pete
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Sign Up14:15 PM, 25th January 2023, About 2 years ago
I know one of our members had a petition going and the reply was gruesome to put it lightly.
In their reply they state the reason was to have a even playing field.
How is it so. The wealthy landlords have their let's on Ltd companies so how can they say its a even playing field.
Hmrc addresses us as business, so why do they don't allow the same allowance as other businesses.
Can we not collectively go to the justice system meaning courts?
Rerktyne
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Sign Up14:23 PM, 25th January 2023, About 2 years ago
The hypocrisy of the government and Shelter sickens me: they speak as if it is THEY who provide housing for the needy. It is not: they simply insist that someone else bears the brunt - without letting the landlords have access to much needed funding. In fact they not only reduce the landlord’s ability to rent out they even insist that tenants can default and still remain there for ages!
It’s called “convenient kindness or convenient care”! You give from others and you take the credit!
Bo$$ocks!
If they care so much then let them take on the burden of housing: buy the landlord’s property and take on his tenants. Then we’ll see there true nature!
Selective Sanctimony: the oldest trick in the book. The church thrived on it and made everyone obey - or else!
Nothing’s changed! Same old hypocrisy!
I used to be the kindest landlord ever: I soon woke up and got out. Many will follow!
Mark Alexander - Founder of Property118
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Sign Up14:39 PM, 25th January 2023, About 2 years ago
Hi Charlene
Do you live in Scotland by any chance?
I think a lot of landlords will read your post and use the letter you received from your landlord as a template letter to send to their own tenants. Great observation by Mick Robert’s in this regard.
Please do keep us updated, whatever happens.
Churchills Tax Advisers
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Sign Up14:55 PM, 25th January 2023, About 2 years ago
The letter should be posted on NRLA website, so all landlords can use it.
Denise G
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Sign Up15:50 PM, 25th January 2023, About 2 years ago
Reply to the comment left by DAMIEN RAFFERTY at 25/01/2023 - 10:54Come the February payment due next week, the payment on our interest only mortgage will have increased by a little 400% - and we have today received a text from our tenant rejecting the £35 p.c.m we had proposed (back in November) she should to start to pay from February - leading us I suspect to be forced now to issue her with an eviction notice. We too have been waiting for tenants to leave so that we can sell up - no longer an option now it seems if even such a small rent rise is rejected
Nick Pope
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Sign Up7:48 AM, 28th January 2023, About 2 years ago
Oddly enough I have had to take the same decision and visited my tenant of 10 years just yesterday (27/01). He is, and always bas been, on Housing Benefit and I took him on because his partnet had decamped to France leaving him with 3 children under 5. He has been good tenant, has paid his share of the rent on time.
The mortgage ends in July and the rate goes up to around 6%. In addition the cost to bring the house up to the projected EPC requirement is likely to be of the order of £15,000 and will require the tenant to move out anyway while the work is done.
It was a difficult decision and a difficult meeting. As he is on benefit it's likely it will take 6 months to get possession in a falling sales market.
The tenant took it well and I explained all his options but it's a decision that I should not have been pushed into making due to the government's decisions to target private landlords.
This is not the only one, I have 2 more to deal with over the next couple of weeks though they are private tenants but will still have problems finding somewhere else.
I have done the sums and on the assumption I can get the sales through by the end of the year our income will be very similar.
Finally I had an interesting conversation with my contact at the local council. I asked if he had talked to other landlords and he said that in this area they expected to lose 100+ properties currently housing people on housing benefit who will probably end up in emergency accommodation due to lack of supply.
Laura Delow
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Sign Up7:54 AM, 28th January 2023, About 2 years ago
Hi Charlene. I understand your plight as I too have a disabled tenant of 17years who would hate to have to move & although I've not put the rent up for 6years & she pays 20% below local housing assoc rates & at least 35% below the current market rent, I agreed not to increase her rent over the next year due the energy crisis but in due course I will be faced with no choice. Assuming you want to stay on, you first need to clarify with your landlord whether he would still want to sell if the rent covered his costs. If the answer is he would keep the property and be happy for you to stay on if his costs were covered, then discuss how much the rent needs to increase by to achieve this. Assuming it's a realistic increase, as advised by Mark, speak with your Welfare Officer, Benefits Adviser or Disability Employment Advisor to determine if you would qualify for this level of increase in Benefits. If however, your landlord still needs to sell as he needs the capital from the sale proceeds to meet debt he's run up or other mounting costs or just because mentally (not just financially) he can't weather being a landlord anymore especially as the landscape for landlords looks set to get worse, then by all means recommend he speak with one of P118s Tax Planning Consultant to see if they can help advise him, but ask him to bear with you whilst you try to find alternative accommodation albeit not easy in this climate especially if you need a certain type of property to accommodate your needs, but do keep him regularly updated on your progress as regular communication tends to stop people acting in haste & to be more patient & understanding. Good luck Charlene.
H DURBIN
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Sign Up11:06 AM, 28th January 2023, About 2 years ago
It saddens me that all landlords are always assumed to be bad guys, this is the default setting for most media. We are not, but as documented the agenda is to force us to exit with what alternative for those who can't buy?
Seething Landlord
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Sign Up12:46 PM, 28th January 2023, About 2 years ago
It will be interesting to know how Charlene responds to her landlord after all the good advice that she has received.