Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up15:43 PM, 14th June 2018, About 7 years ago
Hi Judith,
On the deposit front please see below information from Paul Shamplina's article on the Deregulation Act >> https://www.property118.com/what-does-the-deregulation-act-2015-mean-for-landlords/
I would also recommend you cantact him with regards to the eviction as I can't see this going smoothly some how >> https://www.property118.com/evicting-tenants/
Doing it yourself can be a very false economy.
"Deregulation Act 2015 tenancy deposits
The requirement to protect a tenancy deposit taken for an assured shorthold tenancy in England and Wales was introduced on 6 April 2007, following its inclusion in the Housing Act 2004.
Deposit protection legislation was introduced because the government recognised many deposits were being unfairly withheld at the end of a tenancy. So the aim behind the Tenancy Deposit Protection is to raise standards in the lettings industry and ensure tenants are treated fairly at the end of the tenancy.
The legislation covers virtually all new assured shorthold tenancy contracts used by letting agents and landlords to let a property in England and Wales.
Since the Tenancy Deposit Scheme (TDS) legislation came into force, there have been a number of cases before the courts in which the wording of the legislation has been under scrutiny. These cases include Superstrike Ltd v Rodrigues and Charalambous v Maureen Rosairie Ng.
But overall the Deregulation Act 2015 has provided much needed clarification on the steps that a landlord must take to comply with TDS legislation.
Deposits taken before 6th April 2007 and tenancies that became periodic before April 2007
Deposits don’t need to be protected if a tenancy deposit was received for a fixed term tenancy before 6th April, or if the landlord holds the deposit against a statutory periodic tenancy, which also started before April 2007.
However, if a landlord wishes to gain possession of the property under Section 21 of the Housing Act 1988, the deposit must be protected and the Prescribed Information issued to the tenant prior to serving the Section 21 notice.
Landlords will not face any financial penalties for non-protection of the deposit.
Deposits taken before 6th April 2007 and tenancies that became periodic after April 2007
Deposits taken before 6 April 2007, for tenancies that are still running and have moved onto a periodic tenancy on or after this date, now need to be protected in a Tenancy Deposit Protection scheme. If a deposit remains unprotected, the landlord could potentially face a fine.
Deposits taken on or after 6 April 2007
Landlords who took a deposit on an assured shorthold tenancy (AST) after 6th April 2007 and correctly protected and served the Prescribed Information to their tenant do not need to reissue the Prescribed Information to the tenant on future renewals of the AST, or if the AST rolls into a statutory periodic tenancy.
This is so long as the tenancy details haven’t changed (i.e. landlord, tenant and property information) and the deposit remains in the same tenancy deposit protection scheme.
Prescribed Information can include details of a person representing the landlord. The act confirms that where an agent has protected the deposit on behalf of the landlord, the agent’s contact details may be provided in place of the landlord’s."
James Mann
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Sign Up11:54 AM, 15th June 2018, About 7 years ago
It does not matter if the deposit is not regulated properly if you use Section 8. Always use section 8 if the tenant is over 2 months behind and/or does not pay in line with the contract. It is also quicker, but you or your lawyer will need to appear in court for ten mins.
Clint
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Sign Up15:24 PM, 15th June 2018, About 7 years ago
Sorry to say James that it is not correct that if the deposit is not protected correctly, it does not matter if the possession is using a section 8 notice. Unfortunately, the tenant (who if on legal aid could have a barrister or solicitor representing him) could argue that the deposit was not protected correctly in which case, the Landlord would owe the tenant up to 3 times the deposit and therefore, the tenant would not be more than two months in arrears. I like you James, felt safe in applying for possession using a section 8 notice which led to the case being a litigation case which cost me very dearly although, most of it was due to my solicitor being negligent.
I argued the point that the deposit protection should be a separate case all together however, this did not appear to make any difference to the judge and in speaking to counsel who is assisting me on a case presently, it appears that deposit protection arises regularly in section 8 possession cases.
Please see my comment made two days ago in relation to the article “Possession Claim Online experience?”
https://www.property118.com/possession-claim-online-experience/#comment-102515
I consider myself to be a very experienced landlord and have carried out numerous possessions using Section 8 and Section 21 notices in the past however, it seems everyone is out to get landlords at present, and in this respect, I would follow Neil Patterson’s advice and do it professionally. I would fully agree with his comment “Doing it yourself can be a very false economy”.
From what Judith has written, I cannot see this being straight forward and would advise her to get professional help otherwise if she gets it wrong, and it ends up being a litigation case, she could easily be looking at costs of £10,000 and above if the tenant is on legal aid.
I always make a money claim online if I am not using a section 8 possession to ensure that the tenant gets a CCJ before leaving even, if I know it is unlikely that I would get my money back in order to prevent the tenant from being easily housed
It is sometimes easier to pay the tenant to leave whilst giving the tenant the impression that you are helping them. Unfortunately, we live in an unfair world.
With regards to the money claim I would have requested judgment so that the tenant gets two CCJs rather than just the one however, this is just my opinion and I am not an expert.
James Mann
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Sign Up17:01 PM, 15th June 2018, About 7 years ago
Thank you for that clarification Clint. I do not have your level of experience in this matter as although I have been a landlord for more than thirty years and have/run 25 properties, I have not taken a single deposit since the 2007 legislation. I refuse to give away my ability to use section 21 or section 8 notices(it seems).
In this case I would offer the tenant her deposit back so that she has the ability to get a new tenancy, have her sign to say it has been received and then use section 8 if she has not vacated by the agreed time.
Clint
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Sign Up17:12 PM, 15th June 2018, About 7 years ago
Reply to the comment left by James Mann at 15/06/2018 - 17:01
With 30 years as a landlord you have been far longer a landlord than me. I started renting in 1996 & was immediately hit by the HMO licensing as Croydon borough was one of the first ones to enforce this.
I guess you will not have had the problems associated with deposits whilst evicting which is a real bonus in the current climate.
I was going to suggest to Judith returning the deposit so that the tenant could find a place to rent.
Michael Barnes
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Sign Up19:53 PM, 15th June 2018, About 7 years ago
From the information provided it appears that
1) the deposit was correctly protected for the current tenancy (put in the custodial scheme before latest tenancy started and stayed there) [assuming that prescribed information has been correctly issued also], so no need to return it before S21;
2) Failure to protect the deposit last occurred more than 6 years ago, so the tenant is out of time to bring a claim;
3) S8 G8 should succeed (unless there is some other counter-claim the tenant can bring).
Michael Barnes
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Sign Up20:05 PM, 15th June 2018, About 7 years ago
Having served s21 1(b) and 21 4(a)
I don't understand this. Have you served two S21 notices?
You should always issue a notice under "Section 21" of the Act; do not restrict your options in court.
with an expiry for the 17th June
Note that for a notice under S21(4) you have to seek possession AFTER the last day of a rental period; under S21(1) it can be after any day, and you can use S21(1) in a statutory periodic tenancy.
Judith Wordsworth
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Sign Up21:40 PM, 15th June 2018, About 7 years ago
Thank you for your comments. Really helpful.
Michael, the Prescribed Information was given as per the DPS's own form with all the information inserted when the last AST was signed.
I didn't realise that the statute of limitations could be used.... hopefully that's good news. Also too that the deposit was already on protection when the last AST was signed. So within can be before as well as after signing.
The reason I served both s21's was that not having a signed AST since 17.12.14 the tenant is on a second statutory periodic. Was advised to do this by a solicitor.
I have asked a couple of solicitors for advice and each comes up with something different. Clint any particular Croydon solicitors you would use?
The tenant is not communicating with me. Even refuses to allow me to inspect the property or measure up for replacement coving. She has caused a lot of damage through excess condensation as he refuses to ventilate the property or use the dehumidifier I purchased to help alleviate the problem. I put in passive vents and she reported me to environmental health for causing a draught. I actually begged them to visit so they could advise me what I could do, which they did and just reported that it was the tenant's lifestyle, lack of her opening windows and not adequately heating the property.
Don't think I'd could get any paperwork signed if I did try and return the deposit.
When I went to serve the s21's last April she hadn't seen me as I was bending down to get the paperwork after knocking on the door. As soon as she saw me she slammed the door in my face. If I had been 2" nearer the door I would have had a broken nose! Might have been able to add ABH to the CCJ's though lol.
I will apply for money claim judgment on Tuesday.
Clint
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Sign Up11:02 AM, 16th June 2018, About 7 years ago
I am using a counsel that is not based in Croydon. As your property is based in Croydon, it is more than likely a hearing would be at Croydon County Court where the chances are that your tenant would be represented by one of the legal advisers on the day if she attends. The important thing with the deposit if all served correctly is that, you have evidence that it was served on the day it was served. A further problem that may arise, is that the advisers may try to have a legal case which could end up being a litigation case by stating that the prescribed information has not complied with “Paragraph 2(1)(g)(vi) of the Housing (Tenancy Deposits) (Prescribed Information) Order 2007 (this has never been tested in the high court). If this has not arisen, it is highly likely, that the legal adviser will say that there has been disrepair which has not been attended to and this could lead up to another hearing where the defendants will have to provide a defence and you may have to provide some additional documentation.
I would seriously suggest that if your tenant is on benefits and entitled to legal aid, you try and cut your losses by trying to agree with the tenant that she leaves the property by a certain date and you will write off her debts. This may or may not work as, if she is on benefits, she will need accommodation to go to, and Croydon Council will not offer her accommodation if she is not evicted with the bailiffs. You could also inform the tenant that if she has a debt against her, it is highly likely that Croydon Council will not offer her accommodation. I am suggesting writing off the debt as, if your tenant is on benefits, it is unlikely that you will get any of the money after she leaves.
I have written a lot and have assumed that your tenant is on benefits. If you are looking for a property solicitor to represent you at a hearing, I would say that you should be looking in the region of a £1000 and upwards to prepare the court documentation and attend the first hearing.
There is a lot more advice I could give you and explain many of the pitfalls however, it would be far too much to write. If you wish, I could discuss some options with you and you could contact me on 020 8407 2157 before 21st June.
I suggest that you definitely file for judgment on your money order as, if you attend court and have to pay the defendants legal costs, I believe you can set these costs against the judgment costs. If you do not have the judgment order, you will not be able to set the rent owed against the other party’s legal costs.
Please note that I am by no means a legal expert and what I have written should be treated as advice from a lay person.
Michael Barnes
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Sign Up11:04 AM, 18th June 2018, About 7 years ago
Reply to the comment left by Judith Wordsworth at 15/06/2018 - 21:40The reason I served both s21's was that not having a signed AST since 17.12.14 the tenant is on a second statutory periodic. Was advised to do this by a solicitor.
I wouldn't use this solicitor; doesn't seem to know what he is doing.
I do not know what the effect of two S21 notices would be, but my guess is that you cannot use both in proceedings at the same time.
General advice (I realise it is too late now for you): Issue under S21 only and argue for anything in S21 that supports you (eg only argue 21(4) if 21(1) is rejected [but should not be if you raise the CoA ruling] and your notice complies with the rules for 21(4).