Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
acctsol
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Sign Up9:45 AM, 30th January 2025, About 7 hours ago
Don’t let the new freeholder bully you
Engage a good leasehold surveyor and a good specialist solicitor and serve a statutory lease extension
It will cost you as your lease is very short but it’s not an unsurmountable issue. Its the perfect opportunity to get your house in order and don’t admit to anything
Steve Rose
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Sign Up9:58 AM, 30th January 2025, About 7 hours ago
I am definitely not an expert on this, but my thoughts are this:
1) Of course he didn't give consent, he wasn't the freeholder when the conversion happened. What evidence does he have that the previous Freeholder didn't give consent?
2) When you bought the property, doesn't the Freeholder have to sign a document agreeing the re-assignment of the lease? Ours did. Is the property described as 1- or 2-bedrooms in this document? (Or any other documentation the Freeholder would have had sight of)
3) What works were done during the conversion that specifically, according to the lease, require approval?
4) What exactly is the Freeholder's concern?
5) "Prior to the purchase, I could not have seen the lease document" Of course you could. But more importantly, so could your solicitor, whose job it was to identify such a discrepancy. He is probably retired now, but was he part of a firm that is still trading? If so, that is probably the best place to start.
Chris H
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Sign Up10:32 AM, 30th January 2025, About 6 hours ago
He wasn't the leaseholder, he is trying to mug you.
He bought as is, he can not revisit this imo
Lastly I know of very few limited liabilities or stat liabilities that extent past 10 years, this includes clowcils etc, I cannot see how he has a a leg to stand on
Consider his position, in my view, is he will let you stew, then try to hit you up for a cash fee (bribe) at worst, since it has been so many years, you might owe a fee for the approval at the prior fee rate
Hope you get sorted and stand strong against a shake down artist
Andy
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Sign Up10:39 AM, 30th January 2025, About 6 hours ago
As a long time owner of multiple leasehold properties I would advise you to wait; the ball is in the freeholder's court, so see what (if anything) he decides to do then act on this and secure any necessary professional advice at that point. Unless he's insane, you a have a very low risk of legal proceedings - far too expensive to bring for what is essentially a non-issue from a business perspective. Any mitigating personal circumstance aside, you might want to see what (if anything) comes from Government re: lease extension and marriage values in the coming months (years!) and then get to work on extending that lease with the backing of a good lease specialist.
Kizzie
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Sign Up10:56 AM, 30th January 2025, About 6 hours ago
I’d be wondering why the freeholder is pursuing this issue 24 years after the fact, and think the FH is looking to sell on the FH title and the purchasers solicitors have looked at the title plans and noted the discrepancy.
This may be a variation of lease terms.
You should contact your original solicitor or their firm and request copies of all documents involved in your purchase including the seller’s details and specifically any consent document.
You’ll need your full details and any documents you have from that time with reference number.
This needs to be sorted because when you sell on you have statutory obligation to declare this dispute.
I wonder whether you bought for cash at auction and this is one of the risks of buying sight seen.
Helen
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Sign Up13:07 PM, 30th January 2025, About 4 hours ago
I had this exact issue recently except that I am the Freeholder and the flat was recently purchased in auction, with a short lease. When I took over the Freehold 8 years ago I knew the flat had been converted into a two bed years before but the Lease still showed it as a one bedroom flat. The then leaseholder was, shall we say, slippery, and I had no contact with him. The service charges were paid by the bank where he held his mortgage. It was rented to an elderly and disabled couple and I didn't want them to get evicted if I tried to get the flat reverted to a one bed. So I left it. Then the leaseholder went into mortgage arears and the bank repossessed the flat. The auction catalogue showed it as a two bed and I tried to get it changed but they didn't. I bumped into the potential buyers before they bid on it (they couldn't view the flat) and told them they'd have to revert the flat if they bought it. After their purchase I met with the new owner and we discussed it. He offered me £500 to let him change the lease to a two bed flat. I refused. By then I was living below the flat and didn't want it to be occupied by multiple people if it was a two bed (they were going to rent it out) as it would be noisy and the insulation isn't great.
They started the process of extending the lease, which we did through leasehold solicitors. On seeking advice about the 1/2 bed issue the solicitor told me that it would be very hard for me to get them to revert it to a one bed flat as the albeit illegal conversion was done so long ago. He said that it could be expensive for me in terms of legal costs, and it is unlikely I would win the case. Also, by accepting the ground rent/service charges for some years means that I was accepting the status quo. So, we went ahead and extended the lease which they were eager to do as they wanted to mortgage the property, and changed the lease to a two bed at the same time. They paid for the lease change. The leaseholder would always pay all costs for a lease extension in any case. I have accepted this and am happy that the paperwork is in order.
I would advise the op to use a specialist leasehold solicitor to work with him on this matter.
I think it will be years before the statutory changes are made to the leasehold law and in any case, it will always be costly to extend a lease, though the costs might be reduced in future. The longer he waits and the shorter the lease gets, the more it will cost. Flats with short leases are sold cheaply, so it is a cost which would be expected and the investment gain would well exceed the cost of extending the lease.
Rod
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Sign Up13:54 PM, 30th January 2025, About 3 hours ago
Reply to the comment left by Helen at 30/01/2025 - 13:07
Most of the key points already covered.
My understanding is that 4 years and 10 years are magic numbers from a planning perspective but forget the exact detail. Either way, you're well past that.
https://urbanistarchitecture.co.uk/the-four-year-rule-explained-certificate-of-lawfulness-application-for-existing-use-or-development/
The key point is that is unlikely to be illegal and only (potentially) civil from a contractual point - probably breach of no structural changes without permission clause in the lease.
Indemnity insurance for onward sale is usually far cheaper than legal fees.
Mike
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Sign Up14:07 PM, 30th January 2025, About 3 hours ago
Thank you everyone, for your time in suggesting how to deal with this issue now.
I have just had the freeholder email me whereby he has given me two options, 1. that I revert it back to 1 bedroom flat and pay his surveyor a fees of £750.00 plus VAT.
2. He is willing to Amend the lease and License it as 2 Bedroom Flat as is, for a sum of £5000, plus his solicitor's fee which could be as much as £500, but exact fee may be more or less,
And a fees of £500 including VAT to draw up the new plans and have them attached to the lease.
So in all it may cost me around £6000, which is going to be about as much cost as reverting it back to 1 bedroom flat,
I also pointed to Freeholder that after 24 years it is a long time as well as the fact that he acquired the Freehold interest 2 or 3 years after I purchased the flat as advertised as 2 bedrooms,
Given the fact that court cases can go either way, depending on the mood of a Judge , so decided to go easy route though somewhat at some cost which could have been avoided in the first place if my Solicitor had pointed out that the flat had been converted to 2 bedrooms without the free holder's consent. However it is the free holder who benefits from a 2 bedroom property rather than a 1 bed, as he can charge more for extending the lease for a 2 bed rather than 1 bed., so I could end up losing a court case and still be forced to revert to one bed and pay the court costs and freeholders legal costs, So I have chosen this rout pay around £6K and move on.
Stuart Rothwell
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Sign Up15:14 PM, 30th January 2025, About An hour ago
I have come across some freeholders 'trying it on' to see what they can get away with. I very much doubt he has a leg to stand on and personally would stand my ground. The last example was trying to charge me each time I had a change of tenant and threatening legal action if I didn't pay. I pointed out that was not referred to in the lease and eventually they backed down.
Not the same as your case I know but I still think they are just trying itvon!
Kizzie
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Sign Up15:38 PM, 30th January 2025, About An hour ago
The freeholder cannot unilaterally vary the lease and only with agreement with the leaseholder.
However as he accepted GR and SC from the leaseholder for 24 years then he cannot now argue that he did not consent. He did by default.
Point is where does it leave you when you assign your lease which states it is one bed.
I suggest you apply to the First Tier Property Tribunal for a ruling but whatever the Judgement which is legally binding on the FH ,the Tribunal may determine the flat is returned to one bed to comply with the Lease and it is the FH’s responsibility and liability as he did not dispute it for 24 years.
Gets you off the hook but take legal advice from a specialist solicitor