Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Really Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:11 AM, 15th March 2013, About 12 years ago
Thank you Robert, and Mark (again!), I think I have covered everything in these threads, obviously from my side, the tenant may see it differently of course.I know it's really flaky to say this, but I just can't be bothered with it all! I have made my dicision based on the advice you have given me and have written a letter saying that it's too stressful and here's the money back, basically! I know I have given the green light for them to take me to court for the re protecting business, but my Dad says thats what the "slush" fund is for!! He is reaping the benefits as well Mark, which is why I think he is keen for me to learn.. and move on. Being sued will be another experience I could do without, I must admit, but I need to deal with this situation promptly in order to find out what comes next and start dealing with that. In fact if I do go to court I feel quite confident that the original protection was just rolling on and that I didn't need to re protect.
Really Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:15 AM, 15th March 2013, About 12 years ago
Thank you Mary.
Industry Observer
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:42 AM, 15th March 2013, About 12 years ago
OK I have not read all the responses Josie in detail, but have skim read them and the advice to you seems to be pretty good, especially from Mark and Mary. I would also agree with the advice to take expert L&T Law solicitor advice especially if ther tenant does proceed - don't try and do this on your own. To the recommended solicitors named so far I would add Philippa Graham at Anthony Gold they run a no win no fee service on deposit claims for both Landlords and Tenants.
Back to the plot I would just comment as follows:-
Forget the new lease ignore it totally, red herring, as you say it doesn't exist. WORD OF WARNING if not executing renewal etc documents face to face, but posting them, NEVER sign first and then post as it can lead to all sorts of issues such as the reverse of this one where you think you have a periodic tenancy as their copy never came back, then they turn up in Court with it signed!!
The issue I will focus on is the status of the deposit in the periodic state, and there are two angles here. One is what the Scheme it is protected by may or may not want you to do. From memory I think TDS and Mydeposits want you to press a few keys and put a new date in, or the date it went periodic.
You can't now enter a new end date of course though originally I think at least one scheme asked for a date 6 or 12 months in advance, but have since dropped that requirement? But all this is just admin and to comply with Scheme Rules and what they want, and frankly is secondary to the second point, what the Law wants and the Housing Act 2004. Here with periodics we enter an interesting world and Mary has raised the key issue, the one I call the nano second of non protection!!
If as is clearly the case (no matter what anyone counter argues with me!!) that as set out in section 5 of The Housing Act 1988 at the end of the fixed term tenancy a new one arises (the periodic one) then there has to be a split second in time, the nano second(!!) when the deposit must be unprotected and needs to be re-protected. I agree with Mary here (she doesn't agree with all my views on this issue) that it is largely academic unless there is a serious gap between end of fixed term and protecting in the periodic state.
You said you new late protection was back dated anyway, so I am a bit confused as to how or why the tenant thinks the deposit was not protected anyway.
Can you explain that?
Anyway back to the plot again and if I was the tenant I would be arguing (so you know how to brief your Brief!) that even if you had acted perfectly in terms of doing whatever was needed by your Scheme to re-protect the deposit, you still had not discharged all obligations because the Prescribed Information needs to be re-issued.
My opinion, and that of some better legal brains than mine, is that because it is a new tenancy and I agree is a daft requirement, because protection is two pronged the money and the PI, to be 100% safe you need to re-issue the PI. Put it this way take ny advice and do so if it turns out you didn't need to you are covered anyway. If you don't and it turns out you should have done, then you are exposed.
Mary and probably Mark and maybe Tess may disagree with me here, there are others I could name on my side of the fence who do agree with me on this one and we await the inevitable Court case to decide.
But Josie I don't think it will be you. I agree with Mark and don't think you have a case to answer at all, or even if you do it will be a minor one and will not cost you x3 the deposit as the penalty at worst it will only be x1.
The problem post Localism Act is there is now no escape if an offence has been committed. If Mydeposits who I think may yet have to post confirm to you the deposit was never unnprotected in itself then there is only the PI argument and that as I have said is far from clear as to whether it needs to be re-issued anyway. I have seen an argument recently that having issued it once you have complied with the "initial requirements of the Scheme" as requitred under the Statute, but I am not convinced by that argument.
Anyway Josie you never mentioned Prescribed Information at all did you actually issue it when originally protecting as the Schemes do not do this for you even though they have a template of the PI form on their websites, which personally I think is very misleading and know many private Landlords who deal with the money but omit to issue the PI, or issue a form which is incomplete or incorrect, usually missing out the Relevant Person name if it applies (someone else providing part of the deposit) or post tenancy contact address details.
If you did not issue the PI then the offence is committed and the tenant has a clear claim against you. Howwever as a private Landlord although ignorance of the Law is no excuse you'd only be penalised deposit return and x1 as a penalty. I'd be astonished if it was more, x2 and x3 is usually reserved for bigger private Landlord running a business, or of course agents who should know better!!!
One other point - no way your claim could amount to x2 the deposit is there as that would help your case against the tenant.
Industry Observer
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:50 AM, 15th March 2013, About 12 years ago
Sorry me again just to deal with one other point.
I would not give the deposit back yet but if that is your decision fair enough. But someone else posted early on about trying to link the deposit return to full and final settlement etc, but i think then said you cannot do that.
This is correct and no matter what you concocted and whatever the tenant signed agreeing, they could change their mind and sue you for up to 6 years post the 'offence' date under Statute of Limitations.
This is why I would not give the deposit back, as the tenant will only be entitled to it if they go to Court (the claim has nothing to do with Schemes and is not handled by them, only dispute adjudication) so it is for the Court to decide if the deposit amount should be paid to the tenant. The Scheme simply decides if the tenant or you raise a dispute with them.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:28 PM, 15th March 2013, About 12 years ago
@Industry Observer - very interesting reading. Slightly off topic but you know I like to probe into these legal issues nearly as much as you do. My question is your thoughts on the nano-second argument in terms of when a person decides to switch deposit protection providers. By way of example, let's say that previously I had decided that I preferred to hold the deposits myself and chose to register them with an insured scheme such as MyDeposits or TDS. Then, due to bank charges I have a change of heart and decide to switch over to using the DPS Custodial scheme. Are you suggesting that I should transfer the money and protect with the custodial scheme, and serve the new certificate and PI before I unprotect deposits with the insured scheme provider?
Really Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:54 PM, 15th March 2013, About 12 years ago
Thank you guys, I appreciate the effort that has been put into these responses.
You have to remember that I am really not very good at this job and although I don't often make mistakes (thankfully), I must put my hands up & say I could easily have missed something. I'm not confident at all in this situation and am at the moment trying to get hold of the tenant to go and have a chat with them. (no response yet).
Industry Observer
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:17 PM, 15th March 2013, About 12 years ago
@Josie
I ask again please did you serve Prescribed Information with original protection?
@Mark
I think that is a very different situation Mark in the sense that the money is never unprotected because you do it all on the same day. But yes if holding the money yourself as opposed to DPS being involved in current protection, I'd suggest completing the new protection first would be a very wise best practice.
Nothing at Law says you can't protect the same deposit twice!!!
The issue doesn't arise because on any change of scheme, or even change of Landlord or agent and money staying in same scheme, you simply MUST serve PI again.
Where the nano second really comes into play is that because the two tenancies cannot be running at the same time, there has to be a moment in time when the deposit is unprotected, but that's all it is and the Court isn't going to crucify anyone if that's all it is and everything else is done corectly.
The real issue of course is whether the PI needs re-serving because the tenancy has gone periodic and those arguments have been well aired here and elsewhere!!
My Deposits
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:11 PM, 15th March 2013, About 12 years ago
Hi Josie,
It seems like this hinges on whether or not a new tenancy agreement was formed. Our advice would be to seek legal advice on the issue of whether a new tenancy agreement has been formed or not. This may depend on whether you changed any terms of the tenancy agreement (such as rent) and whether your tenant is able to prove this.
In the eyes of the law the deposit was properly protected first time round as long you did indeed serve the tenant with the prescribed information within the 30 day period.
Re-protecting the deposit bears no significance unless it turns out that a new tenancy agreement was formed. If that is the case then, by your own admission, the deposit was protected out of time and therefore you would be in breach of TDP legislation.
Hope that helps.
Really Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:26 PM, 15th March 2013, About 12 years ago
O.I.
These comments are getting far too in depth for me! If I fill out a form, then I just give it all the info that it asks for! I'm not a legal beagle I'm afraid! I am a LandLord that is just learning as I go along.....Legal things from the internet and landlord magazines and now this thread...... and day to day running of the general business & how to keep the tenants happy from my very experienced father.
This has been a VERY enlightening thread, thank you all.
Right, I'm off again now.....school run, dinner,karate and pony riding! (no, not me, the kids!).
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:37 PM, 15th March 2013, About 12 years ago
Not 100% on this, but is it not case law that as long as the tenants deposit is placed in a scheme that the Courts will not take action?