Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Beaver
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Sign Up12:09 PM, 16th August 2022, About 2 years ago
You've not said which Council this is.
This is Basingstoke's advice on who is liable for Council tax:
https://www.basingstoke.gov.uk/who-is-liable
Please note that their position is: "The liable person is the person whose name appears on the council tax bill."
If I were you I'd ask for copies of the bills from your tenant.
homemaker
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Sign Up12:40 PM, 16th August 2022, About 2 years ago
Susan, write to the Chief Executive and copy in the Heads of Revenue and Legal Services, with the information you have included above and request copies of the Councils Enforcement Policy and complaints procedure. Advise that you believe that you are the subject of local government maladministration and that you not only intend to defend your position but that you intend to pursue the matter with the Local Government Ombudsman to seek compensation. Local authorities are required to act proportionately and transparently so they must be clear about their reasons and demonstrate they have followed procedures correctly
Simon M
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Sign Up13:17 PM, 16th August 2022, About 2 years ago
I can't answer the specific question but it may help to know how this probably arose.
Councils can run a blanket process to check their data against credit reference for properties that may be liable for the Empty Homes charge - intended to discourage empty properties.
Your tenant's credit ref will have shown they moved out in 2011 which triggered the Council's action.
Further thoughts:
If the Council doesn't succeed on Empty Homes there may be a liability for a second home Council tax. To keep you tenant on your side you may want to offer to repay them.
A specialist once told me businesses are only liable for Business Rates from the date a bill is issued - perhaps there may be something like this buried in the Council Tax/Empty Homes legislation.
If the council is right then every tenant who had sublet would no longer be liable for Council Tax. There must be strong arguments that this would set a nationwide precedent.
I'd send an FoI request to ask the Council Fraud team how many cases over each of the last few years where they've found the Council's tenants had sublet. Then send a second FoI to ask how many of these tenants had been charged Empty Homes and backdated Council Tax. The answer will be none and proof the Council has acted unfairly. They're unlikely to want the public outrage that would ensue from issuing backdated bills to their own tenants, so back down.
It does sound as if you need good a solicitor.
Good luck
DPT
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Sign Up13:27 PM, 16th August 2022, About 2 years ago
My understanding of the Council Tax liability in this case is that its the occupants in the first instance, but yours if the tenant moves out or defaults as their tenancy was statutory periodic.
I dont know what this Council is up to, but it sounds politically motivated. I think you will need legal advice from a housing solicitor on how to fight this. You might want to also contact your MP.
For future reference, if you want to avoid any risk of liabllity, I suggest you document the tenancy properly and close your own CT account when a new tenant moves in, giving the Council the relevant tenant details.
Blodwyn
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Sign Up15:35 PM, 16th August 2022, About 2 years ago
The first step isto seek GOOD legal advice. Not the cheapest but the best.
If you are correct, you must hope the Magistrates decide in your favour. If they behave like some of the old fashioned Mags I found sometimes and find against you (if you are here, you must have done something wrong), appeal to the Crown Court.
That is effectively a rehearing before a proper Judge with 2 lay Magistrates. If you win, apply for your costs of the appeal and below.
I am a retired solicitor but now well out of touch with any new rules etc.
CMS
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Sign Up3:29 AM, 19th August 2022, About 2 years ago
Hi, my understanding is that if the property is occupied by someone over 18 as their main residence then they are liable for the Council Tax.
Unfortunately, if the property was either vacant or, as you seem to say, the property was occupied by a tenant but NOT as their main residence, then the owner of the property would be liable for the Council Tax for that period unless there was another occupier who was using the property as their main residence.
As a side point, I appreciate the previous tenant has said that from 2011 the property was not his main residence but, if he continued to pay full Council Tax on the property I assume he was only registered for Council Tax at your property and not at his girlfriend's. If that's the case why is it that he considered this not to be his main residence and what would the Council consider sufficient occupation for the property to amount to his main residence?
If you can make an argument for it you may be best trying to establish that the Tenants occupancy post 2011 did amount to it being his main residence and as he paid the Council Tax there is nothing owing.
Hope this helps. Good luck.
Charles
CMS
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Sign Up3:44 AM, 19th August 2022, About 2 years ago
Thinking about this, if you are going to run this argument, a good point for you to start would be the tenancy you granted to the tenant itself. If the tenant had an AST then your first point will be that you granted him an AST and so it should have been his main residence.
If you look on Council websites they give you more information about acceptable evidence (post received, club memberships, your items are kept) so you may be able to form a decent argument that this was the tenant's main residence.
The tenant sounds like he wants to help and is a decent person so i do hate to add this but, for completeness, if your AST does state that the property must be used as the tenant's main residence but it hasn't been you may be able to make a claim against him for your losses but it would depend on the tenancy provisions and whether you could live with yourself for doing it!
I'm not advocating taking action against the tenant (even if its your only option I don't think i would) but I should mention it for, as i say, completeness.
Best, Charles
Simon M
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Sign Up12:27 PM, 19th August 2022, About 2 years ago
The Council's own Council Tax records may also help. If your tenant's new partner was the only adult in their property they probably claimed Single Person Discount and the partner has independently affirmed it wasn't your tenant's main residence.
Councils annually match households claiming SPD against credit reference records called an SPD Review.
If the partner claimed SPD at any time the annual reviews would have identified the partner's claim as fraud and taken action. When they did, they would also have recorded your tenant's move out of your property, leaving it empty and they failed to act. More evidence to support an argument of the Council's maladministration.
chris
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Sign Up9:56 AM, 20th August 2022, About 2 years ago
Be very careful on how you approach this for example he moved in with his girlfriend no he didn’t he stayed at is girlfriend for period of time was you aware of this situation you will be asked did he pay full rent and this is something that will be most definitely already been asked by the council what utility use was there at the property and most of all if you loose your tenant will get a refund so get him on side and statements signed because £££ will change is story
pbez64 pbez64
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Sign Up10:01 AM, 20th August 2022, About 2 years ago
It is difficult to provide a comprehensive answer but the premium is only payable on properties that are unoccupied I.e. no-ones sole and/or main residence and substantially unfurnished. Where is evidence it has been like that for so many years? That would be part of any Appeal.You can complain about the actions of the council at the same time as that might mean someone sees sense but a liability dispute is an Appeal matter. There is some overlap. There is a legal defence via Encon of course and the later Ct case although its name escapes me at present. This means the Billing Authority actions have to be seen as reasonable and can be used to prevent billing going back many years. It sounds like the council have treated your tenant as having his sm residence elsewhere so have to treat your property as unoccupied but I don't understand how and why they can go back 18 years retrospectively. In all my years administering CT I have never backdated more than 1or 2 years and even then only when I am sure there is no error on the part of the LA and situation caused by deliberate action. Making sure your tenancy provides for contractual periodic tenancies would have stopped this. Oh and the council cannot stop you going to the VTS. The route is make a formal appeal to the Council under S.16 of the LGFA1992. Two months to make a decision or else you can approach the VTS direct. Even if council make a decion in the two months you can then approach the VTS. And remember prior to any hearing the council has to send you a copy of all its evidence as to why and how they reached their decision.